WARRANTY MANUAL - By Bigelow Homes
WARRANTY MANUAL - By Bigelow Homes
WARRANTY MANUAL - By Bigelow Homes
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>WARRANTY</strong> <strong>MANUAL</strong>
<strong>WARRANTY</strong> <strong>MANUAL</strong><br />
CONTENTS<br />
Introduction; Statutory Warranties Page 1<br />
Warranty Procedures Page 2<br />
30-Day Warranty Requests Page 3<br />
11-Month Warranty Request Page 4<br />
Emergency Warranty Claims Page 5
INTRODUCTION TO THE LIMITED <strong>WARRANTY</strong><br />
The following Limited Warranty is the Limited Warranty referred to in Paragraph Q of the<br />
Terms and Conditions of the Home Purchase Contract (the “Contract”), and is being<br />
delivered to Purchaser subject to all of the provisions of said Paragraph Q.<br />
Under Texas law, all new homes are covered by warranties and performance standards<br />
set forth by statute and by regulation (“Statutory Warranties”).<br />
The Limited Warranty is limited to the warranties and performance standards set forth in<br />
the Statutory Warranties. The periods for the Statutory Warranties generally are as<br />
follows:<br />
• a one-year workmanship and materials warranty;<br />
• a two-year mechanical and delivery system warranty;<br />
• a ten-year structural warranty; and<br />
• a ten-year warranty of habitability.<br />
As described in the Contract, these warranties are the only warranties that Seller<br />
provides regarding the Home, and Seller disclaimes all other warranties, express or<br />
implied.<br />
The Statutory Warranties are developed and enforced by the Texas Residential<br />
Construction Commission (“TRCC”). As a convenience to you, we have provided you<br />
with a copy of the “Warranties and Performance Standards” document produced by the<br />
TRCC (the “TRCC Booklet”) so that you can better understand the scope of the<br />
Statutory Warranties. As noted in the TRCC Booklet, the TRCC Booklet does not cover<br />
all aspects of the Statutory Warranties. A complete version of the Statutory Warranties<br />
can be found on the TRCC website at http://www.trcc.state.tx.us.<br />
Although you are allowed by law to request repairs under the Statutory Warranties at<br />
any time during the applicable warranty period, to limit the number of times that you are<br />
inconvenienced by our performing repairs, we request that you try to consolidate all<br />
requests under this Limited Warranty into requests at three specific times:<br />
• thirty (30) days after your closing date;<br />
• eleven (11) months after your closing date; and<br />
• twenty-three (23) months after your closing date.<br />
Making requests in these time frames will help you to make any appropriate requests<br />
before the applicable warranty period expires.<br />
The remainder of this manual explains our preferred method for making repair requests.<br />
If you are unsatisfied with our response to any such request, you will need to submit a<br />
request to the TRCC for the State-sponsored Inspection and Dispute Resolution<br />
Process. More information on this process is available at the TRCC website.<br />
1
<strong>WARRANTY</strong> PROCEDURES – ALL REQUESTS<br />
REQUESTS FOR <strong>WARRANTY</strong> WORK<br />
Even though we conducted a thorough review of your home prior to closing, as you live in<br />
your new home, you may find items which require adjustment or attention that were not<br />
noted on your Pre-closing Home Review form. To limit the inconvenience to you that would<br />
be caused by multiple repair requests, we ask that you consolidate your repair requests to<br />
the following times: (1) 30 days after your closing date; (2) 11 months after your closing<br />
date. This manual includes forms for making requests at each of these times. Please use<br />
these request forms, as it will make your warranty review run much smoother. If you have<br />
valid repair requests regarding the structural warranty or the warranty of habitability after<br />
the other warranties have expired, simply provide us with a notice of the problem in writing.<br />
All requests for warranty work other than emergency service must be mailed in<br />
writing to <strong>Bigelow</strong> San Marcos Development, LLC, 317 North Bishop, San Marcos,<br />
Texas 78666.<br />
<strong>WARRANTY</strong> HOURS<br />
Our warranty procedures are based on the premise that we want to respond to you<br />
promptly and thoroughly. Warranty work is done between 7:00 a.m. and 3:30 p.m.,<br />
Monday through Friday. Only emergency services will be performed on weekends.<br />
APPOINTMENTS<br />
It is preferable that, at the time of your review, you schedule an appointment for completion<br />
of the warranty work with our Construction / Warranty Manager. Although subcontractors<br />
make every possible effort to have their employees at your home at the agreed time, it<br />
sometimes does not happen. We know your time is valuable; however, we ask that you<br />
allow 30 minutes after the agreed upon time prior to leaving the meeting. If you do find it<br />
necessary to leave, please call our warranty office at 512 392-7046 and we will reschedule<br />
an appointment at your convenience.<br />
HOMEOWNER RESPONSIBILITY<br />
Because of insurance liability requirements, a responsible adult must be present for<br />
warranty work to be completed. It is imperative that you or an adult appointed by you meet<br />
the subcontractor at the agreed time and be responsible for approving any item repaired or<br />
replaced satisfactorily. Remember, you MUST sign the subcontractors work order for us to<br />
maintain an accurate and timely warranty history.<br />
<strong>WARRANTY</strong> REGISTRATION CARDS & FORMS<br />
You should fill in and mail all of your appliance warranty registration cards and forms as<br />
soon as possible to insure proper warranty coverage.<br />
2
<strong>WARRANTY</strong> PROCEDURES — 30 DAY REQUEST<br />
30-DAY <strong>WARRANTY</strong> REQUEST<br />
1. Write down any warranty items you may find that need attention on your 30-Day<br />
Warranty Request form included at the end of this manual.<br />
2. Send your 30-Day Warranty Request form to our main office in the enclosed preaddressed-stamped-envelope<br />
by the date typed on the form. It is important that we receive<br />
the form by the date listed so we can serve you promptly.<br />
3. You will receive a letter in the mail confirming receipt of your request.<br />
4. Our Construction/Warranty Manager will contact you to schedule an appointment to<br />
review your request.<br />
5. It is preferable that you schedule an appointment with our Construction/Warranty<br />
Manager at the time of your review for the repairs to be completed, if this is not possible,<br />
the subcontractors who need to do work in your home will contact you to schedule their<br />
work.<br />
6. We require each <strong>Bigelow</strong> subcontractor doing work at your home to obtain your<br />
signature on our paperwork, prior to leaving your home, showing that the specific work has<br />
been completed in a manner acceptable to you. Please ask them for the paperwork to sign<br />
if someone forgets.<br />
We suggest that you keep the Warranty Request form nearby when you first move into your<br />
home so that as you find items needing attention, it will be convenient to write them down.<br />
It is important during this period that you check everything for proper operation so that we<br />
can limit the number of times you are inconvenienced by repair work.<br />
We advise that you wait until 11 months after your closing date to report certain items such<br />
as nail pops and drywall cracks. There are two reasons for this:<br />
1. As your new homes "cures" and dries out most problems cease to exist; conversely,<br />
other problems may arise that were not apparent earlier. If some problem seems to be<br />
from shrinkage, humidity etc., it is better to wait and include it on your 11-Month Warranty<br />
Request form.<br />
2. We want to fix it - but only once!! If requested, the drywaller will reset nail pops and<br />
repair drywall cracks, then touch up paint; he will not come back again unless the problems<br />
rise to a violation of the Statutory Warranties.<br />
3
<strong>WARRANTY</strong> PROCEDURES — 11 MONTH REQUEST<br />
11-MONTH <strong>WARRANTY</strong> REQUEST<br />
1. Write down any NEW warranty items you may find that need attention on your 11-<br />
Month Warranty Request form included at the end of this manual.<br />
2. Send your 11-Month Warranty Request form to our main office in the enclosed preaddressed-stamped-envelope<br />
by the date typed on the form. It is important that we receive<br />
the form by the date listed so we can serve you promptly.<br />
3. You will receive a letter in the mail confirming receipt of your request.<br />
4. Our Construction/Warranty Manager will contact you to schedule an appointment to<br />
review your request.<br />
5. It is preferable that you schedule an appointment with our Construction/Warranty<br />
Manager at the time of your review for the repairs to be completed, if this is not possible,<br />
the subcontractors who need to do work in your home will contact you to schedule their<br />
work.<br />
6. We require each <strong>Bigelow</strong> subcontractor doing work at your home to obtain your<br />
signature on our paperwork, prior to leaving your home, showing that the specific work has<br />
been completed in a manner acceptable to you. Please ask them for the paperwork to sign<br />
if someone forgets.<br />
This 11-Month Warranty Request form is important since unless you provide us with timely<br />
notice of other issues, it will be the last opportunity for us to provide warranty work<br />
regarding workmanship or materials for your home. The statutory warranty for<br />
workmanship and materials expires one (1) year from the date of closing. Be sure to<br />
include all items needing attention. We will repair nail pops and drywall cracks (provided<br />
you waited until now to make a request for all drywall repairs); however, the paint touch-up<br />
may not match the original paint. We will not re-paint an entire ceiling or wall because of<br />
nail pops and/or drywall cracks; we will only touch-up.<br />
4
EMERGENCY <strong>WARRANTY</strong> CLAIMS<br />
The Definition of “EMERGENCY”<br />
A PLUMBING, HEATING OR ELECTRICAL FAILURE THAT THREATENS THE HEALTH<br />
OR SAFETY OF THE OCCUPANTS or a failure that if not corrected IMMEDIATELY,<br />
will cause damage to your home.<br />
This includes:<br />
TOTAL Plumbing Failure (causing water damage to your home)<br />
TOTAL Heating Failure (causing there to be no heat in your home & the outside<br />
temperature is 45 degrees or colder)<br />
TOTAL Electrical Failure (not caused by a power company outage)<br />
EMERGENCY CALLS DURING DAYTIME HOURS<br />
If you have an emergency, from 7:00 a.m. to 3:30 p.m., Monday through Friday, call your<br />
Construction/Warranty Manager, who will be able to assist you and call for any<br />
necessary subcontractors.<br />
BLANCO RIVER VILLAGE <strong>WARRANTY</strong> OFFICE (512) 392-7046<br />
<strong>Bigelow</strong> San Marcos Development, LLC Corporate Office (630) 631-0700<br />
EMERGENCY CALLS AFTER HOURS<br />
Heating/Air Conditioning:<br />
(____C.A. Woods___512 805-0676______)<br />
Plumbing:<br />
(_____MRZ______ __210 967- 6100______)<br />
Electrical:<br />
(____Larry Read____866 388- 6043______)<br />
NOTE:<br />
Before you call the contractors emergency numbers, please be aware that YOU WILL BE<br />
BILLED for these services if the problem turns out to be one not covered as a normal<br />
warranty item. Example: The electricity is off on a circuit because the circuit breaker has<br />
switched off. Also, if an emergency call turns out to be a problem that was homeowner<br />
induced, no other warranty work will be completed until the bill is satisfied. Often a<br />
homeowner can solve what might first appear to need professional attention with the aid of<br />
phone advice from the appropriate subcontractor, be sure to ask for it if it's not offered<br />
when you call for emergency assistance.<br />
Please remember to use these emergency numbers for emergencies only.<br />
5
OTHER EMERGENCY PHONE NUMBERS<br />
[Blue Bonnet] (512) 764-2870<br />
[CenterPoint] (800) 427-7142<br />
[Waste Water Utility] (512) 393-8010<br />
[Local Building Authority] (512) 393-8000<br />
Police Non-Emergency (512) 753-2108<br />
POLICE/FIRE/MEDICAL 911<br />
6