UNITY JOB EXPECTATIONS ADMINISTRATIVE ASSISTANT ...
UNITY JOB EXPECTATIONS ADMINISTRATIVE ASSISTANT ...
UNITY JOB EXPECTATIONS ADMINISTRATIVE ASSISTANT ...
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10/09/98<br />
Revised: 11/12/99, 06/04/01, 08/04/04, 09/26/07<br />
<strong>UNITY</strong><br />
<strong>JOB</strong> <strong>EXPECTATIONS</strong><br />
<strong>ADMINISTRATIVE</strong> <strong>ASSISTANT</strong><br />
Overview<br />
This support position is responsible for answering and directing incoming calls,<br />
various work processing/data entry and medical records tasks, scheduling daily<br />
bath cares and medication/supply delivery, training and instructing office<br />
volunteers.<br />
Supervisor<br />
This position reports to the Director of Finance<br />
Responsibilities<br />
Reception/Telephone System<br />
• Answering and directing incoming calls and visitors<br />
• Ensuring communication with the staff using the pagers, voicemail system<br />
and text messaging<br />
Word Processing<br />
• Updating and monitoring miscellaneous word processing tasks.<br />
Demonstrates competency in Microsoft Word, Excel, etc.<br />
Medical Records<br />
• Assisting with medical record duties as needed<br />
Raiser’s Edge<br />
• Record donations<br />
• Maintain donor files<br />
Scheduling<br />
• Schedule daily bath cares<br />
• Schedule medication/supply delivery<br />
• Review daily staffing in Time Tracker<br />
Miscellaneous Office<br />
• Entering data for employee, volunteer, bereavement and mailing list files<br />
• Ordering office supplies<br />
• Daily pick up and distribution of mail<br />
Office Volunteers<br />
• Training and supporting office volunteers<br />
• Monitoring need for office volunteers and making<br />
Customer Relations<br />
Strives for superior service to the extent we exceed our customers’<br />
expectations/needs.
• Recognizes the needs and expectations of internal and external<br />
customers<br />
• Responds to identified needs and expectations producing positive<br />
customer outcomes<br />
• Treats customers (internal/external) with respect and integrity<br />
Team<br />
Demonstrates support for organization values and mission.<br />
• Treats other members of the team with respect and integrity<br />
• Demonstrates partnership which works toward common team goals<br />
• Demonstrates flexibility and/or willingness to adjust work schedule to<br />
assure safe staff levels<br />
• Anticipates and responds to needs<br />
• Applies effective interpersonal communication skills<br />
• Responds to people and issues with knowledge/facts<br />
• Recognizes contributions of team members and provides<br />
support/feedback<br />
Continuous Improvement<br />
Supports organizational efforts focused on continuous improvement<br />
• Identifies issues as they relate to process improvement and customer<br />
satisfaction<br />
• Maintains ongoing involvement with system improvement<br />
• Follows through with system improvement changes<br />
Accepts responsibility for professional development<br />
• Attends appropriate in-service programs<br />
• Attends continuing education programs/seminars as appropriate<br />
Note: This position description includes, but is not limited to, the duties and<br />
responsibilities stated herein.<br />
I can perform the above essential job duties with or without reasonable<br />
accommodations.<br />
Yes No Initial here<br />
I have read and understand the requirements of this position. I further<br />
understand that this is a summary of job responsibilities and does not imply<br />
contractual relationships or any type and furthermore is subject to change in<br />
order to meet organizational needs.<br />
Employee Signature<br />
Date<br />
Supervisor Signature<br />
Date
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