Citizen Advisors - Turning Point

Turning Point Connected Care Report 7
Contents
Foreword ....................................................................................................................2
Executive Summary ..................................................................................................4
Contents.....................................................................................................................7
1. Introduction ........................................................................................................8
1.1 Overview .......................................................................................................8
1.2 Policy Context ...............................................................................................9
1.3 Turning Point...............................................................................................12
2. Connected Care Navigators ............................................................................13
3. Local Area Coordination..................................................................................16
3.1 Australia ......................................................................................................16
3.2 Scotland ......................................................................................................18
3.3 North East of England .................................................................................19
4. Support for People with Complex Needs .......................................................21
4.1 Link Workers ...............................................................................................21
4.2 RightSteps...................................................................................................23
5. Early Intervention.............................................................................................24
5.1 Partnerships for Older People Projects (POPP)..........................................25
5.2 Care Navigators ..........................................................................................26
6. Rural and Community-based Models .............................................................28
6.1 Village Agents .............................................................................................28
6.2 Community Mentors ....................................................................................31
6.3 Community Agents......................................................................................32
7. Conclusions.........................................................................................................33
7.1 Recommendations ......................................................................................35
7.2 Future work .................................................................................................40
Appendices ..............................................................................................................41
Appendix 1 - Bibliography......................................................................................41
Appendix 2 - Search History ..................................................................................42