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STOP PRESS - East and North Herts NHS Trust

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<strong>East</strong> <strong>and</strong> <strong>North</strong> Hertfordshire<br />

<strong>NHS</strong> <strong>Trust</strong><br />

Grapevine<br />

December<br />

Lister, QEll, Hertford County hospitals <strong>and</strong> Mount Vernon Cancer Centre<br />

2012<br />

The photo shows staff who were presented with long service awards<br />

to mark their 25 years with the <strong>Trust</strong>. For further details, see page 7.<br />

Celebrating<br />

Excellence<br />

at <strong>Trust</strong> awards<br />

Last month,<br />

250 members<br />

of the <strong>Trust</strong><br />

team gathered<br />

at Tewin Bury<br />

Farm near<br />

Welwyn to take<br />

part in the<br />

annual Celebration of Excellence<br />

awards, for which over 150 nominations<br />

– a record – had been made.<br />

Grapevine says a big ‘well done’ to our<br />

winners. For a full report on the<br />

proceedings, please see pages 5 to 7.<br />

<strong>STOP</strong> <strong>PRESS</strong><br />

Official backing for Lister’s new<br />

ward <strong>and</strong> theatres blocks<br />

In early December, the <strong>Trust</strong> learnt that HM Treasury had approved<br />

the £39 million full business case for the new ward <strong>and</strong> theatres<br />

blocks to be built at the Lister. This follows the Department of Health<br />

having given its go ahead back in October. Contracts have now been<br />

signed <strong>and</strong> work is expected to start on site any day now, with the<br />

new facilities due to be ready by the end of 2014.<br />

This news also enables <strong>NHS</strong> Hertfordshire to complete its<br />

preparations to build the New QEll hospital in Welwyn Garden City.<br />

Well done to all the staff at the <strong>Trust</strong> who have been working on both<br />

projects. Thanks are also due for the support received from the local<br />

<strong>NHS</strong> <strong>and</strong> the county's political leadership.<br />

A full update will be provided in the next edition of Grapevine, which<br />

will come out in March 2013.<br />

Keeping our staff <strong>and</strong> public members up to date


People news<br />

2 Grapevine<br />

£46,000 raised in a day!<br />

Emma Edey from the IT department swapped<br />

software problems for running shoes when<br />

she took part in this year’s Moor Park 10km<br />

run in aid of the Lynda Jackson Macmillan<br />

Centre at Mount Vernon. Emma completed<br />

the course in one hour <strong>and</strong> eleven minutes,<br />

beating her previous personal best, <strong>and</strong> has<br />

so far raised £375 from sponsorship pledges.<br />

Should anyone wish to donate further, you<br />

can visit her fundraising page at<br />

www.justgiving.com/emmaedey.<br />

The money Emma raised is part of a gr<strong>and</strong> total of<br />

£46,000 that has flowed in from the event. How about<br />

that for an afternoon’s work! Well done to all the<br />

runners involved <strong>and</strong> thank you very much indeed to all<br />

those who sponsored them.<br />

Liz’s palliative care survey<br />

work wins honour<br />

Our Macmillan nursing services<br />

manager Liz Lees was recently<br />

honoured in the Macmillan<br />

Excellence Awards in London<br />

when she received official<br />

recognition for her partnership<br />

work, which involved developing a<br />

survey to assess carers’<br />

satisfaction with the palliative care<br />

provided to cancer patients in Hertfordshire.<br />

In initiating the survey, Liz worked with service user<br />

group CANE (Cancer Action <strong>East</strong> <strong>and</strong> <strong>North</strong><br />

Hertfordshire). Despite the difficult nature of the survey,<br />

the team achieved a response rate of 31% for the QEll<br />

<strong>and</strong> 39% for the Lister.<br />

Since the results were obtained <strong>and</strong> analysed, a number<br />

of key improvements have taken place across the <strong>Trust</strong><br />

including, for example, action plans <strong>and</strong> changes to the<br />

way families are communicated with <strong>and</strong> enhanced<br />

support for carers after the patient has died.<br />

Royal College of<br />

Physicians appointment<br />

for Deepak<br />

Congratulations to Dr Deepak Jain, clinical director for<br />

elderly care at the QEll, on his appointment as<br />

associate regional adviser for the <strong>East</strong>ern Region by<br />

the Royal College of Physicians. Deepak has also<br />

recently taken on the post of <strong>East</strong> of Engl<strong>and</strong> clinical<br />

lead for doctors in training revalidation.<br />

Robotic training centre<br />

recognition<br />

Hot news from the Royal College of Surgeons – the<br />

<strong>Trust</strong> has been recognised as a national centre for<br />

urological robotic training, making us the first such<br />

centre anywhere<br />

in the country.<br />

Well done to<br />

consultant<br />

urological<br />

surgeon Jim<br />

Adshead <strong>and</strong> his<br />

team for putting<br />

their pioneering<br />

work on the<br />

map.<br />

Baby memorial service<br />

On Sunday 30th September, over 60 people came to<br />

the annual Baby Memorial Service in the Lister<br />

Education Centre to remember babies who have died.<br />

The <strong>Trust</strong>’s chaplaincy department organises this<br />

annual event in conjunction with the Stillbirth <strong>and</strong><br />

Neonatal Death Society (SANDS), <strong>and</strong> invites those<br />

who have lost babies.<br />

The Reverend Jane Hatton told Grapevine: “Parents<br />

<strong>and</strong> gr<strong>and</strong>parents find it very comforting to have the<br />

space to remember their child, <strong>and</strong> to light a c<strong>and</strong>le.<br />

This year’s reflection was given by The Reverend<br />

Louise Moore, who shared her memories of losing her<br />

daughter <strong>and</strong> gave helpful insights on coping.”<br />

She added: “Chaplains <strong>and</strong> maternity staff were also on<br />

h<strong>and</strong> to offer support. This service is really important<br />

for people, overtly religious or not. For some the pain is<br />

recent, for many it never goes away. One card which<br />

was left remembered a child who died in December<br />

1970.”<br />

Pre-op assessment at<br />

Hertford County<br />

A new pre-operative<br />

assessment service<br />

for surgical patients<br />

at Hertford County<br />

hospital has opened.<br />

It gives the majority<br />

of surgical patients<br />

who attend the<br />

outpatients<br />

department the opportunity to have their pre-operative<br />

assessment carried out immediately after their clinic<br />

appointment.<br />

This reduces the number of visits that patients have to<br />

make to the hospital, ensures that they are fit for<br />

surgery, provides an excellent opportunity for the nurse<br />

to explain about the proposed surgery <strong>and</strong> gives the<br />

patients time to ask questions.


Kissing it Better<br />

charity gets into<br />

gear at the Lister<br />

The ground-breaking charity Kissing it Better, which<br />

aims to help hospitals <strong>and</strong> care homes share simple<br />

ideas for improving the experience of patients,<br />

relatives <strong>and</strong> staff, has launched its first-ever project<br />

in the <strong>East</strong> of Engl<strong>and</strong> – at the Lister hospital.<br />

Kissing it Better has already achieved a high profile for<br />

its work, having recently been featured on BBC<br />

television’s The One Show.<br />

The charity, founded by trained nurses Jill Fraser <strong>and</strong><br />

Nicola Matthews, has made its mark in many different<br />

ways – recruiting volunteers; bringing entertainment on<br />

to the wards to help alleviate the boredom; using art to<br />

brighten up the environment <strong>and</strong> raise spirits; jazzing up<br />

hospital food menus to stimulate the jaded appetite; <strong>and</strong><br />

introducing new types of furniture to make patients with<br />

mobility problems feel more comfortable.<br />

Led by <strong>East</strong> of Engl<strong>and</strong> co-ordinator Liz Pryor, the<br />

Kissing it Better team kicked off its project at the Lister<br />

when Hertfordshire-based pop <strong>and</strong> jazz singer Janice<br />

Carol gave a performance to patients, relatives <strong>and</strong> staff<br />

on Barley ward 5A <strong>and</strong> 6A – with two more dates in<br />

prospect before Christmas.<br />

Music has also been on the agenda when Barley ward<br />

patients were entertained with camp songs from the<br />

Brownies of Bengeo, <strong>and</strong> when Stevenage Community<br />

Choir sang in the Lister’s main reception <strong>and</strong> put on a<br />

half hour concert in the A&E department.<br />

Other elements<br />

in the Kissing it<br />

Better repertoire<br />

include beauty<br />

<strong>and</strong> art, with<br />

beauty therapy<br />

students from <strong>North</strong> <strong>Herts</strong> College now scheduled to<br />

come into the Lister every week to give h<strong>and</strong> <strong>and</strong> arm<br />

massages <strong>and</strong> manicures to patients, <strong>and</strong> face-painting<br />

sessions having already taken place on the children’s<br />

wards.<br />

Said Liz: “We are also pleased to be working with two<br />

local volunteers via the Pets for Therapy charity - who<br />

are bringing their dogs to visit patients, <strong>and</strong> make people<br />

smile!”<br />

Anyone who would like to get involved with this<br />

exciting project, in any way at all, should contact Liz<br />

Pryor by phoning 07971 817552 or emailing her at<br />

mail@kissingitbetter.co.uk. Alternatively, just drop<br />

in to the Voluntary Services Office at the Lister.<br />

Volunteer Tara discovers a new career<br />

Tara McGregor from Letchworth used<br />

to work as a cleaner in sheltered<br />

accommodation for the elderly. She<br />

told Grapevine: “I loved it so much I<br />

would stay on <strong>and</strong> help with<br />

Christmas parties, day trips out,<br />

anything. When my dad went into<br />

hospital, I gave up my job to look after<br />

him because he lived on his own. I<br />

decided this was what I really wanted<br />

to do, so I volunteered at the Lister<br />

<strong>and</strong> worked on Pirton ward with the<br />

elderly.”<br />

But Tara wanted to take it further <strong>and</strong><br />

looked for a job at the hospital. An apprenticeship was<br />

being offered at the time. She applied for it, did her first<br />

exam, had an interview <strong>and</strong> is now working as a clinical<br />

support worker on the critical care unit.<br />

Describing her role, she said: “I help the nurses as much<br />

as I can. For example, I wash<br />

patients’ hair, clean their mouths, <strong>and</strong><br />

help with the commodes.<br />

“I also help with rolling the patients<br />

to check they haven’t got pressure<br />

sores. If they’re on ventilators, they<br />

can’t move, so we have to move<br />

them to take the pressure off.<br />

“Volunteering has been my way into<br />

a new career. Now I’d like to do my<br />

Level Three, go to university <strong>and</strong><br />

study for a nursing degree. I’d<br />

definitely advise anyone to volunteer.<br />

“People ask me how I could do it without being paid.<br />

It was nothing to do with money. It was about actually<br />

caring for someone <strong>and</strong> giving them that time. It meant<br />

the world to me. What you get back is a sense of<br />

satisfaction.”<br />

Grapevine 3


Aiming High<br />

As well as our annual Celebration of<br />

Excellence awards, we also offer a monthly<br />

Aiming High award to individuals <strong>and</strong> teams<br />

who are really making a difference.<br />

In September, Neil Dardis, operations director, was<br />

delighted to recognise the outst<strong>and</strong>ing work of the<br />

Blue team on ward 10 at Mount Vernon, who were<br />

nominated by Sue Romeril for how they work<br />

together to make things better for patients.<br />

Nick Carver, chief executive, said: “Sue <strong>and</strong> the<br />

team have clearly worked extremely hard to bring<br />

together the people, resources <strong>and</strong> attitude<br />

needed to really make a difference to patient care.”<br />

And also at Mount Vernon, Julie Munson, clinical<br />

nurse specialist, received an award in November<br />

<strong>and</strong> was congratulated by Nick Carver.<br />

Esther Almond, Julie’s colleague, said: “Julie<br />

demonstrates kindness <strong>and</strong> empathy to all. She is<br />

very supportive of colleagues. She displays<br />

consistently high st<strong>and</strong>ards of patient support, <strong>and</strong><br />

offers time <strong>and</strong> reassurance to patients when they<br />

need it most.”<br />

Grapevine wants to say a huge well done to the<br />

Blue team <strong>and</strong> to Julie.<br />

Above: Blue team on<br />

ward 10 at Mount<br />

Vernon.<br />

Right: Julie Munson<br />

receiving her award<br />

from chief executive<br />

Nick Carver<br />

Interested in joining<br />

the ‘bank’? Contact<br />

<strong>NHS</strong> Professionals<br />

<strong>and</strong> they’ll take it<br />

from there<br />

The <strong>Trust</strong> has signed up with <strong>NHS</strong> Professionals to<br />

help run temporary staffing services, including bank<br />

workers, for nursing <strong>and</strong> midwifery, admin <strong>and</strong><br />

clerical roles, doctors, allied health professions,<br />

healthcare sciences <strong>and</strong> support services.<br />

Additional bank workers are now being recruited to make<br />

sure we have all the staffing cover we need. All bank<br />

shifts are posted by ward managers onto a secure webbased<br />

system so that they can be booked by any bank<br />

worker with the right skills <strong>and</strong> experience.<br />

If you are already registered but are not seeing the shifts<br />

you want, just pop into the office <strong>and</strong> the local team will<br />

help you sort it out. The bank office is located at the end<br />

of the executive corridor at the Lister, just outside the<br />

main hospital building. You can visit weekdays between<br />

9am <strong>and</strong> 5pm.<br />

Members of the <strong>NHS</strong> Professionals team also attend<br />

regular ward manager meetings across the <strong>Trust</strong> to<br />

provide information on recruitment.<br />

For more information, simply select “FAQs” on<br />

www.nhsprofessionals.nhs.uk. To join the bank, please<br />

email east<strong>and</strong>northherts@nhsprofessionals.nhs.uk or<br />

call 01438 286333 (ext. 6333) between 9am <strong>and</strong> 5pm.<br />

Jackie Knapp (jackie.knapp@nhs.net) is the <strong>NHS</strong><br />

Professionals <strong>Trust</strong> lead for <strong>East</strong> <strong>and</strong> <strong>North</strong><br />

Hertfordshire.<br />

4 Grapevine


Celebration of<br />

Excellence awards<br />

Long service<br />

awards<br />

Right: Staff presented with<br />

long service awards to mark<br />

their 25 years with the <strong>Trust</strong><br />

are pictured with chairman<br />

Ian Morfett <strong>and</strong> chief<br />

executive Nick Carver.<br />

Left <strong>and</strong> right:<br />

Volunteers who<br />

received long service<br />

awards to mark 25<br />

years of giving their<br />

time freely to help<br />

patients.<br />

Here <strong>and</strong> over the next two pages we look<br />

at the team <strong>and</strong> individual award winners in<br />

the Celebration of Excellence Awards 2012<br />

<strong>and</strong> find out why they were nominated.<br />

The Support Service award winner:<br />

Rebecca Scarlino, renal ward housekeeper. She<br />

was nominated by M<strong>and</strong>y <strong>North</strong>over, senior sister in<br />

haemodialysis, <strong>and</strong> Megan Cope, clinical photographer,<br />

who said: “Rebecca is a hugely valuable member of our<br />

team. She helps with sharing good news stories,<br />

provides amazing displays for staff <strong>and</strong> patients <strong>and</strong><br />

gives support to patients <strong>and</strong> staff through her cheerful,<br />

proactive outlook.”<br />

Improving Safety <strong>and</strong> Outcomes award<br />

winner:<br />

Gail Franklin, renal<br />

lead specialist,<br />

nutrition <strong>and</strong><br />

dietetics (on right<br />

of photo). She was<br />

nominated by<br />

general manager<br />

Bridget S<strong>and</strong>ers,<br />

who said: “Gail’s<br />

enthusiasm <strong>and</strong><br />

determination have led the profile of nutrition across the<br />

<strong>Trust</strong>. With the support of the voluntary services <strong>and</strong><br />

E&T teams, she has worked to introduce a service which<br />

supports the feeding of vulnerable patients <strong>and</strong> helps<br />

drive our underst<strong>and</strong>ing of the importance of nutrition<br />

<strong>and</strong> hydration.”<br />

Grapevine 5


Celebration of Excellence<br />

Patient Experience award winner:<br />

Nickie Coghlan,<br />

Stanborough ward<br />

housekeeper, QEll.<br />

She was nominated by<br />

Jerry Nool <strong>and</strong> Sarah<br />

Bl<strong>and</strong> from Stanborough<br />

ward, who said: “Nickie<br />

is a great asset to the<br />

ward – she is hugely<br />

efficient at her job <strong>and</strong> always goes the extra mile. She<br />

builds a rapport with patients <strong>and</strong> her team want her to<br />

know how valued she is by all those she works with.”<br />

Team award winner:<br />

Sleep disorder team. They were nominated by She<br />

Lok, respiratory consultant, Claire Wotton, sleep nurse<br />

specialist, <strong>and</strong> Patryk Szulakowski, consultant chest<br />

physician, who<br />

said: “The team<br />

have worked so<br />

hard to set up<br />

the new<br />

specialist sleep<br />

service, which<br />

now means<br />

that patients<br />

can be treated<br />

closer to home<br />

as outpatients <strong>and</strong> receive the care they need. Waiting<br />

times have been reduced <strong>and</strong> the team have pulled<br />

together to provide patients with a better service.”<br />

Continuous Improvement award winner:<br />

Pharmacy teams at Lister <strong>and</strong> QEll. They were<br />

nominated by Andrew Hood, chief pharmacist, <strong>and</strong><br />

Rachel Sporton, deputy chief pharmacist, who said: “The<br />

new mobile dispensing units mean that medicines for<br />

patients to take home can now be dispensed on the<br />

ward, reducing patient waiting time <strong>and</strong> giving patients<br />

face to face contact with a pharmacist. The new system<br />

has made a real difference to patient experience.”<br />

Team leader award winner:<br />

Wendy Collier, modern<br />

matron, critical care.<br />

She was nominated by<br />

Rachel Pointing, nurse<br />

team manager, <strong>and</strong><br />

Karen Cameron, nursing<br />

services manager, who<br />

said: “Wendy is<br />

supportive, directional,<br />

motivational <strong>and</strong> always<br />

patient focused. She has<br />

successfully engaged the team in the changes to critical<br />

care <strong>and</strong> always makes time for her staff, creating a well<br />

informed, driven <strong>and</strong> proud team.”<br />

Volunteers award winners:<br />

Jean Joyce. She was nominated by Dr Shahid Anis<br />

Khan, consultant, <strong>and</strong> Diana Hubbard, clerical officer,<br />

who said: “Jean goes<br />

around with a big smile on<br />

her face, offering patients,<br />

staff <strong>and</strong> families<br />

refreshments. She has a<br />

lovely manner <strong>and</strong> provides<br />

not just drinks but also<br />

reassurance to many frail<br />

<strong>and</strong> elderly patients. Her<br />

dedication to staff <strong>and</strong> patients is an example of<br />

extraordinary devotion.”<br />

Roz Whitfield. She<br />

was nominated by<br />

Janis Hall, voluntary<br />

services manager, who<br />

said: “Roz has spent<br />

11 years helping in<br />

different roles, recently<br />

starting to work with<br />

new volunteers to<br />

support them as they settle in. She has a flair for<br />

striking the right approach with the right people <strong>and</strong> so<br />

much happens because of her.”<br />

Angie Jones. She was<br />

nominated by Rosemary<br />

Lucey, head of the Lynda<br />

Jackson Macmillan Centre,<br />

who said: “Angie helps<br />

patients by listening <strong>and</strong><br />

explaining how the centre<br />

can support them through<br />

their treatment. She is<br />

always calm <strong>and</strong> empathetic <strong>and</strong> has a way of ensuring<br />

that complex situations are h<strong>and</strong>led sensitively to the<br />

benefit of patients <strong>and</strong> staff.”<br />

6 Grapevine


awards 2012<br />

Public nomination award winners:<br />

Acute assessment unit team. They were<br />

nominated by a member of the public, who said: “My<br />

father is not a huge fan of hospitals, <strong>and</strong> was feeling<br />

very poorly when he was admitted to the acute<br />

assessment unit. All the staff – both medical <strong>and</strong><br />

non-medical – showed him a great deal of care <strong>and</strong><br />

respect <strong>and</strong> were quick to put him at ease.”<br />

<strong>NHS</strong> Heroes award winners:<br />

Rami Atalla. He<br />

was nominated by a<br />

patient who said:<br />

“Mr. Atalla looked<br />

after me throughout<br />

my pregnancy. His<br />

care, his words <strong>and</strong><br />

support are unique.<br />

It is a pleasure to<br />

know him.”<br />

All staff at Acute Stroke ward 6A <strong>North</strong> <strong>and</strong> South at<br />

the Lister. They were nominated by a patient who said:<br />

“The staff on this unit were the most kind <strong>and</strong> caring<br />

people you could wish for. They are all heroes in our<br />

opinion!”<br />

Keith Knight, Vinci parking officer. He was<br />

nominated by the wife of a patient, who said: “My<br />

husb<strong>and</strong> was very poorly for two years. We have<br />

used the Lister car<br />

park regularly <strong>and</strong><br />

so we needed to<br />

have our yellow<br />

chip coin verified<br />

by someone like<br />

Keith. Keith would<br />

always show an<br />

interest in how my<br />

husb<strong>and</strong> was doing <strong>and</strong> shared his passion for<br />

football. Keith is thoughtful, compassionate <strong>and</strong> one<br />

of the most empathetic people I have ever met.”<br />

Anna Cull, staff nurse, A&E. She was nominated<br />

by a patient, who said: “Anna took care of me as I<br />

lay in A&E paralysed from the neck down after I<br />

broke my neck. She came to check I had<br />

understood what the doctor told me. She was clear<br />

<strong>and</strong> kept me updated as things progressed. I am<br />

now making a recovery <strong>and</strong> am in training for a 150-<br />

mile charity swim but I cannot put into words how<br />

desperate <strong>and</strong> scary the situation was, <strong>and</strong> how<br />

much Anna’s kind <strong>and</strong> softly spoken words both<br />

reassured me<br />

that I was<br />

getting the best<br />

attention <strong>and</strong><br />

gave me hope.”<br />

Long service awards to staff for<br />

completion of 25 years’ service were<br />

presented to:<br />

Mary Anderson; Richard Ashford; Tracey Bellwood;<br />

Melanie Blyth; Debra Clark; Teresa Drakes; Lorraine<br />

Farrow; Suzanne Giddings; Karen Harrold; Beverly<br />

Hoepelman; Sarah Kelly; Kuldip Kirkpatrick; Jeanette<br />

Larkins; Julia Lines; Andrew Luker; Jacqueline<br />

Lynch; Martina McCann-Volske; Julie McGeever;<br />

Janice Moore; Carol Mumford; Pauline Nevill; Janet<br />

Parker; June Peck; Angela Pickstock; Elizabeth<br />

Rourke; Karen Smallbones; Barbara Spraggett;<br />

Gillian Telford; Clare Wadeson; Karen Weddell; <strong>and</strong><br />

Tina Wilson.<br />

Long service awards to volunteers for<br />

completion of 25 years’ service were<br />

presented to:<br />

Jack Bishop; Joy Burkett; Vic Collins; Hilary Croft;<br />

Marshall Douglas; Edna Facey; Olive Grace;<br />

Delphine Groves; Yvette Hawkins; Jim Hughes;<br />

Elaine Laycock; Pamela Montgomery; Mary Niven;<br />

Rosemary Pollitt; Paddy Reynolds; Diana Walker;<br />

Joe Avery; Ray Gibbins; Donald Ould; <strong>and</strong> Doreen<br />

Stonnard.<br />

Thank you to them all.<br />

Grapevine 7


1972 to 2012: Lister 40th<br />

The Lister marks its 40th year of service<br />

as investment continues<br />

Lister hospital celebrated its 40th<br />

anniversary on 22nd November.<br />

During a special ceremony to<br />

commemorate the event, the Lord<br />

Lieutenant for Hertfordshire, The<br />

Countess of Verulam, planted an<br />

oak tree <strong>and</strong> unveiled a plaque.<br />

Built at a cost of £6.5 million to<br />

serve the communities of<br />

Stevenage, Hitchin, Letchworth <strong>and</strong><br />

Baldock, the Lister was officially<br />

opened in 1972 by Her Majesty<br />

Queen Elizabeth, The Queen<br />

Mother.<br />

Welcoming the Lord Lieutenant <strong>and</strong><br />

guests, including seven staff who<br />

have worked at the Lister site for 40<br />

years, <strong>Trust</strong> chairman Ian Morfett<br />

said the hospital had touched<br />

millions of people’s lives since the first patient crossed its threshold all<br />

that time ago.<br />

Chief executive Nick Carver reflected on more recent developments on<br />

the Lister site, reminding everyone that in the past twelve months the<br />

hospital had cared for more than 560,000 patients <strong>and</strong> delivered over<br />

5,000 babies.<br />

He added: “There are exciting changes ahead as we plan to invest<br />

around £150 million in new facilities. We’re opening new satellite renal<br />

units, building a new emergency department <strong>and</strong> critical care unit, <strong>and</strong><br />

planning ward <strong>and</strong> theatre blocks.”<br />

8 Grapevine


anniversary celebrations<br />

At the heart of the Lister engine room<br />

Peter Lane, Alec Carpenter <strong>and</strong> Keith Jenkins, from<br />

estates <strong>and</strong> facilities management, have clocked up<br />

over 100 years of working at the Lister between<br />

them.<br />

“It was a quagmire when we started, with no roads <strong>and</strong><br />

mud everywhere,” said Peter. “Because it was such a<br />

modern plant, all the fitters, engineers, stokers <strong>and</strong><br />

electricians started early in order to learn how it worked.”<br />

Alec Carpenter joined in 1972. He spoke about when he<br />

started: “There was an episode of ‘Yes, Minister’ in which<br />

a hospital won awards for cleanliness. At the end we<br />

found out that there were just estates staff <strong>and</strong> cleaners<br />

on site! That’s what it was like here.”<br />

Alec has plumbing <strong>and</strong> drainage locations <strong>and</strong> maps in<br />

his head. It means that even when he is not on call, if<br />

someone from the hospital gets in touch, he can advise<br />

them where to go to clear a blockage or other problem.<br />

Painter <strong>and</strong> decorator Keith Jenkins moved to Lister in<br />

1972 from Hitchin hospital. “The hospital has massively<br />

exp<strong>and</strong>ed in the last twenty years,” he said.<br />

Peter, Alec <strong>and</strong> Keith are part of the team that helps to<br />

keep the hospital working. They enjoy lots of job<br />

satisfaction. They all agree that it’s a fascinating place<br />

<strong>and</strong> that they <strong>and</strong> their colleagues are the ‘engine room’,<br />

largely hidden <strong>and</strong> unseen.<br />

As they put it: “If something breaks down in the middle of<br />

the night, we’re here – we come out <strong>and</strong> sort it.”<br />

Krystl reflects on 40 years in pharmacy<br />

Krystl Carruthers came to work at the Lister over<br />

forty years ago as a student pharmacy technician.<br />

“We trained at Hitchin, then moved here into a br<strong>and</strong><br />

new hospital,” she told volunteer writer Patrick<br />

Forbes, who interviewed her for Grapevine.<br />

“I’d wanted to be a vet. The careers teacher told me<br />

about a position in pharmacy. I was interviewed, got the<br />

job <strong>and</strong> was told to start college the following Friday on<br />

a two year course for student technicians at Westminster<br />

Kingsway College.<br />

“When the hospital was opened I thought, ‘I must put on<br />

a clean white lab coat for the Queen Mother’. Towards<br />

the front entrance you could see the consultants, matron,<br />

sisters <strong>and</strong> staff nurses in their different coloured<br />

uniforms <strong>and</strong> frilly caps. The Queen Mother asked me<br />

what department I worked in. I was so excited I couldn’t<br />

say a word.”<br />

Reflecting on the massive changes that have taken<br />

place since then, Krystl added: “Our role has changed<br />

from working with typewriters <strong>and</strong> being in the pharmacy<br />

all the time to working with computers, going on the<br />

wards <strong>and</strong> dealing with patients.<br />

“The best thing is working in a team, being proud of the<br />

team, <strong>and</strong> being here for the patient. That’s my priority.<br />

I’m proud of the very high st<strong>and</strong>ard of training here. I just<br />

love my job. Forty years ago I’d never have dreamed<br />

where I would be now.”<br />

Above: Krystl Carruthers <strong>and</strong> Jaya Vara on the day in<br />

1972 when Her Majesty The Queen Mother came to<br />

open the Lister. Right: Both of them relive the<br />

moment by st<strong>and</strong>ing in the same spot now.<br />

Grapevine 9


The crafty knitters carry<br />

on providing the extras<br />

On 29th November the crafty Knit’n’Knatter group ran a<br />

fundraising stall at the Lister to raise money to help them keep<br />

providing little extras for the elderly care wards such as knee<br />

hugs, shawls <strong>and</strong> bed socks. The group all used their<br />

individual expertise to produce such lovely items as crocheted<br />

snow flakes, Christmas tree decorations, knitted festive<br />

bunting <strong>and</strong> also the knee hugs <strong>and</strong> bed socks that make<br />

such a difference to our patients. The crafty team raised £600<br />

which they will reinvest in supplies to make more lovely things.<br />

Well done <strong>and</strong> a big thank you to all our knitters.<br />

Nursing <strong>and</strong> midwifery<br />

research conference<br />

makes its mark<br />

Delegates from as far afield as Cambridge,<br />

London, Essex <strong>and</strong> Lincolnshire came to a<br />

nursing <strong>and</strong> midwifery research conference<br />

hosted by the <strong>Trust</strong> in Hatfield in October.<br />

At what was a ‘first’ for the <strong>Trust</strong>, director of<br />

nursing <strong>and</strong> patient experience Angela Thompson<br />

welcomed those who had come to discuss <strong>and</strong><br />

review research covering everything from the role<br />

of a clinical trials nurse to wound care in the<br />

healing process, the importance of mealtimes in<br />

hospitals <strong>and</strong> patients’ perceptions of pain.<br />

Keynote speaker, Professor Christine Norton from<br />

Imperial College Healthcare <strong>NHS</strong> <strong>Trust</strong>, talked<br />

about the reality of developing a clinical academic<br />

career in the <strong>NHS</strong>.<br />

Foundation <strong>Trust</strong> update....<br />

Thanks for the interest in<br />

becoming a governor<br />

Thank you to those staff <strong>and</strong> public members who<br />

have continued to express an interest in st<strong>and</strong>ing<br />

as a Governor when we become a Foundation <strong>Trust</strong>.<br />

There have been a number of delays in the process,<br />

but our Foundation <strong>Trust</strong> application remains under<br />

consideration by the Department of Health <strong>and</strong>, in the<br />

meantime, we continue to work towards ensuring a<br />

successful outcome. We will update members with<br />

further news as this becomes available, so please<br />

keep a look out for future briefings.<br />

The Governor role offers an exciting opportunity for<br />

members to become more closely involved with the<br />

work of the <strong>Trust</strong> <strong>and</strong> the local community. If you are<br />

interested <strong>and</strong> would like to find out more, please e-mail<br />

governors.enh-tr@nhs.net<br />

Calling all public<br />

members<br />

Please let us have your email address. This<br />

provides us with a cost-effective, carbon-friendly<br />

means of keeping in touch <strong>and</strong> ensuring you know<br />

what is going on <strong>and</strong> how to get involved.<br />

Just drop us a line from your current email address to<br />

ftmemberhsip.enh-tr@nhs.net quoting your name,<br />

address - including post code - <strong>and</strong> date of birth. This<br />

will enable us to make the correct match in our records<br />

<strong>and</strong> update your contact details.<br />

10 Grapevine


Focus on.....<br />

What is your name <strong>and</strong> job title?<br />

Pargan Singh, security officer<br />

Where do you work? Usually at the Lister<br />

hospital but sometimes at QEII.<br />

What is the name of your team?<br />

The VINCI Security Team<br />

Where are they based?<br />

We base ourselves mainly in the A&E department when<br />

we are on duty but because we are part of VINCI, we<br />

also use the parking office.<br />

How long has your team<br />

been doing what you<br />

do?<br />

I’ve been here at the<br />

hospital for about five<br />

years but when VINCI<br />

took over last April<br />

I transferred to them <strong>and</strong><br />

they exp<strong>and</strong>ed the team,<br />

so we have a team of 12<br />

guards across the two<br />

sites.<br />

On an average day, what<br />

does the team do?<br />

We carry out regular<br />

patrols of the hospital both<br />

inside <strong>and</strong> out, using a<br />

Dyster system that records<br />

the date <strong>and</strong> time we<br />

check each area. We also<br />

respond to emergency<br />

calls via the fast bleep<br />

system.<br />

It can be anything from aggressive visitors to patients<br />

who are confused <strong>and</strong> trying to leave the ward. Or we<br />

might just support the nursing staff in the background<br />

while they deal with difficult situations.<br />

We try to enforce the no smoking policy by asking<br />

members of the public <strong>and</strong> patients to put out their<br />

cigarettes or, if they refuse, we ask them to move to the<br />

smoking shelter behind the car park.<br />

Who do you help?<br />

We help visitors in the A&E department who tend to see<br />

us first <strong>and</strong> ask us what to do.<br />

We sometimes sit with patients<br />

who are disturbed <strong>and</strong> talk to them<br />

while they are waiting to see a<br />

doctor. We also help the staff if<br />

we can. If someone is being<br />

violent, we would restrain them to<br />

make sure that everyone is safe,<br />

but in that case the police would<br />

have to be called.<br />

S ecurity<br />

“The security team get involved in a<br />

wide variety of situations. Their key<br />

role is to support staff, patients <strong>and</strong><br />

visitors <strong>and</strong> secure <strong>Trust</strong> property.<br />

As a team, they make a valuable<br />

contribution to improving the security<br />

management of the <strong>Trust</strong>.<br />

Thank you!”<br />

Chris Boseley,<br />

safety <strong>and</strong> security manager<br />

How does what you do make a difference? I think we<br />

help make the hospital a safer place, as we are there to<br />

take care of everyone <strong>and</strong> to defuse difficult situations if<br />

they arise.<br />

I have had to stay with patients who have been agitated<br />

<strong>and</strong> upset <strong>and</strong> talk to them for quite a long time before<br />

they are seen. I think this helps the nurses, as the<br />

patients seem to calm down by the time they are seen,<br />

making it easier for the doctor <strong>and</strong> nurses to deal with<br />

those patients.<br />

We also try to minimise the risk of crime or things being<br />

stolen from the hospital or staff.<br />

We have had training in health <strong>and</strong> safety, so we also<br />

report issues around the buildings that we think could be<br />

dangerous.<br />

Why does your job matter to you? I like to help<br />

people <strong>and</strong> I like working as part of a team, so being at<br />

the hospital is good as I meet new people every day <strong>and</strong><br />

if I can help, that’s a good thing.<br />

What do you consider your greatest achievement?<br />

I think the amount of incidents has<br />

gone down since the new team<br />

was formed. It means we are all<br />

doing our jobs well.<br />

What’s the most fulfilling part of<br />

your role? For me it’s helping<br />

people - whether they are visitors,<br />

staff or patients.<br />

Grapevine 11


Helping our hospitals<br />

Charity Team Skydive May<br />

2013 - Book your places now<br />

LV= donates toys to the<br />

children’s ward<br />

We were delighted when LV= Retirement Solutions in<br />

Hitchin decided to raise money to buy toys for the<br />

children’s ward. The company fundraised by putting little<br />

money boxes on all staff desks, which filled up gradually<br />

over several weeks to an impressive £400.<br />

Tracy Savage, charity representative for LV=, said: “We<br />

were delighted to help the children’s ward at the Lister<br />

hospital. As a local company, many of us have had<br />

personal experiences of the fantastic service the<br />

children’s ward provides <strong>and</strong> it’s great to be able to give<br />

something back.”<br />

On Saturday 4th May 2013 the charity is holding a<br />

special sky-dive day. Have you always wanted to take<br />

the plunge? Sign up with your colleagues or friends for<br />

an incredible day of fun at Chatteris Airfield. Places are<br />

limited <strong>and</strong> on a first come, first served basis, so please<br />

call to secure your booking as soon as possible.<br />

Sign up for the Rome<br />

Marathon next March<br />

British London 10k 2013 -<br />

Get fit <strong>and</strong> get your running<br />

shoes on!<br />

Are you a keen runner, or do you want to set your sights<br />

on a new exciting challenge for 2013? On Sunday 14th<br />

July the fantastic British 10k London Run will be taking<br />

place. Last year our 18 charity runners had a superb<br />

time at this event. The route takes in all the iconic <strong>and</strong><br />

historic l<strong>and</strong>marks of London including Big Ben, Tower<br />

Bridge, St Paul’s Cathedral <strong>and</strong> many more, with an<br />

exhilarating finish at Hyde Park.<br />

Places are already being snapped up by past runners,<br />

so please get in touch now if you’d like to secure your<br />

place <strong>and</strong> raise money for your preferred cause in our<br />

hospitals. All we ask is that runners raise a minimum of<br />

£250 in sponsorship before the race takes place.<br />

For the first time the<br />

charity is offering<br />

places in the Rome<br />

Marathon on 17th<br />

March 2013. Run<br />

past all of Rome’s<br />

spectacular l<strong>and</strong>marks<br />

including Vatican City<br />

<strong>and</strong> the Olympic<br />

Stadium, raising<br />

money for your<br />

department. The £35<br />

entry fee includes<br />

medal, t-shirt, rucksack<br />

<strong>and</strong> a goodie bag!<br />

Further information<br />

For more information on any of these opportunities<br />

please contact the charity on 01438 781682, Lister<br />

ext. 5182, or email fundraising.enh-tr@nhs.net.<br />

Thank you!<br />

Ideas<br />

Do you have an article for Grapevine? The closing date for information to go into the next issue is<br />

15th February 2013.<br />

Staff members: sue.thaw@nhs.net Public members: ftmembership.enh-tr@nhs.net<br />

Printed on<br />

recycled<br />

paper

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