STOP PRESS - East and North Herts NHS Trust
STOP PRESS - East and North Herts NHS Trust
STOP PRESS - East and North Herts NHS Trust
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<strong>East</strong> <strong>and</strong> <strong>North</strong> Hertfordshire<br />
<strong>NHS</strong> <strong>Trust</strong><br />
Grapevine<br />
December<br />
Lister, QEll, Hertford County hospitals <strong>and</strong> Mount Vernon Cancer Centre<br />
2012<br />
The photo shows staff who were presented with long service awards<br />
to mark their 25 years with the <strong>Trust</strong>. For further details, see page 7.<br />
Celebrating<br />
Excellence<br />
at <strong>Trust</strong> awards<br />
Last month,<br />
250 members<br />
of the <strong>Trust</strong><br />
team gathered<br />
at Tewin Bury<br />
Farm near<br />
Welwyn to take<br />
part in the<br />
annual Celebration of Excellence<br />
awards, for which over 150 nominations<br />
– a record – had been made.<br />
Grapevine says a big ‘well done’ to our<br />
winners. For a full report on the<br />
proceedings, please see pages 5 to 7.<br />
<strong>STOP</strong> <strong>PRESS</strong><br />
Official backing for Lister’s new<br />
ward <strong>and</strong> theatres blocks<br />
In early December, the <strong>Trust</strong> learnt that HM Treasury had approved<br />
the £39 million full business case for the new ward <strong>and</strong> theatres<br />
blocks to be built at the Lister. This follows the Department of Health<br />
having given its go ahead back in October. Contracts have now been<br />
signed <strong>and</strong> work is expected to start on site any day now, with the<br />
new facilities due to be ready by the end of 2014.<br />
This news also enables <strong>NHS</strong> Hertfordshire to complete its<br />
preparations to build the New QEll hospital in Welwyn Garden City.<br />
Well done to all the staff at the <strong>Trust</strong> who have been working on both<br />
projects. Thanks are also due for the support received from the local<br />
<strong>NHS</strong> <strong>and</strong> the county's political leadership.<br />
A full update will be provided in the next edition of Grapevine, which<br />
will come out in March 2013.<br />
Keeping our staff <strong>and</strong> public members up to date
People news<br />
2 Grapevine<br />
£46,000 raised in a day!<br />
Emma Edey from the IT department swapped<br />
software problems for running shoes when<br />
she took part in this year’s Moor Park 10km<br />
run in aid of the Lynda Jackson Macmillan<br />
Centre at Mount Vernon. Emma completed<br />
the course in one hour <strong>and</strong> eleven minutes,<br />
beating her previous personal best, <strong>and</strong> has<br />
so far raised £375 from sponsorship pledges.<br />
Should anyone wish to donate further, you<br />
can visit her fundraising page at<br />
www.justgiving.com/emmaedey.<br />
The money Emma raised is part of a gr<strong>and</strong> total of<br />
£46,000 that has flowed in from the event. How about<br />
that for an afternoon’s work! Well done to all the<br />
runners involved <strong>and</strong> thank you very much indeed to all<br />
those who sponsored them.<br />
Liz’s palliative care survey<br />
work wins honour<br />
Our Macmillan nursing services<br />
manager Liz Lees was recently<br />
honoured in the Macmillan<br />
Excellence Awards in London<br />
when she received official<br />
recognition for her partnership<br />
work, which involved developing a<br />
survey to assess carers’<br />
satisfaction with the palliative care<br />
provided to cancer patients in Hertfordshire.<br />
In initiating the survey, Liz worked with service user<br />
group CANE (Cancer Action <strong>East</strong> <strong>and</strong> <strong>North</strong><br />
Hertfordshire). Despite the difficult nature of the survey,<br />
the team achieved a response rate of 31% for the QEll<br />
<strong>and</strong> 39% for the Lister.<br />
Since the results were obtained <strong>and</strong> analysed, a number<br />
of key improvements have taken place across the <strong>Trust</strong><br />
including, for example, action plans <strong>and</strong> changes to the<br />
way families are communicated with <strong>and</strong> enhanced<br />
support for carers after the patient has died.<br />
Royal College of<br />
Physicians appointment<br />
for Deepak<br />
Congratulations to Dr Deepak Jain, clinical director for<br />
elderly care at the QEll, on his appointment as<br />
associate regional adviser for the <strong>East</strong>ern Region by<br />
the Royal College of Physicians. Deepak has also<br />
recently taken on the post of <strong>East</strong> of Engl<strong>and</strong> clinical<br />
lead for doctors in training revalidation.<br />
Robotic training centre<br />
recognition<br />
Hot news from the Royal College of Surgeons – the<br />
<strong>Trust</strong> has been recognised as a national centre for<br />
urological robotic training, making us the first such<br />
centre anywhere<br />
in the country.<br />
Well done to<br />
consultant<br />
urological<br />
surgeon Jim<br />
Adshead <strong>and</strong> his<br />
team for putting<br />
their pioneering<br />
work on the<br />
map.<br />
Baby memorial service<br />
On Sunday 30th September, over 60 people came to<br />
the annual Baby Memorial Service in the Lister<br />
Education Centre to remember babies who have died.<br />
The <strong>Trust</strong>’s chaplaincy department organises this<br />
annual event in conjunction with the Stillbirth <strong>and</strong><br />
Neonatal Death Society (SANDS), <strong>and</strong> invites those<br />
who have lost babies.<br />
The Reverend Jane Hatton told Grapevine: “Parents<br />
<strong>and</strong> gr<strong>and</strong>parents find it very comforting to have the<br />
space to remember their child, <strong>and</strong> to light a c<strong>and</strong>le.<br />
This year’s reflection was given by The Reverend<br />
Louise Moore, who shared her memories of losing her<br />
daughter <strong>and</strong> gave helpful insights on coping.”<br />
She added: “Chaplains <strong>and</strong> maternity staff were also on<br />
h<strong>and</strong> to offer support. This service is really important<br />
for people, overtly religious or not. For some the pain is<br />
recent, for many it never goes away. One card which<br />
was left remembered a child who died in December<br />
1970.”<br />
Pre-op assessment at<br />
Hertford County<br />
A new pre-operative<br />
assessment service<br />
for surgical patients<br />
at Hertford County<br />
hospital has opened.<br />
It gives the majority<br />
of surgical patients<br />
who attend the<br />
outpatients<br />
department the opportunity to have their pre-operative<br />
assessment carried out immediately after their clinic<br />
appointment.<br />
This reduces the number of visits that patients have to<br />
make to the hospital, ensures that they are fit for<br />
surgery, provides an excellent opportunity for the nurse<br />
to explain about the proposed surgery <strong>and</strong> gives the<br />
patients time to ask questions.
Kissing it Better<br />
charity gets into<br />
gear at the Lister<br />
The ground-breaking charity Kissing it Better, which<br />
aims to help hospitals <strong>and</strong> care homes share simple<br />
ideas for improving the experience of patients,<br />
relatives <strong>and</strong> staff, has launched its first-ever project<br />
in the <strong>East</strong> of Engl<strong>and</strong> – at the Lister hospital.<br />
Kissing it Better has already achieved a high profile for<br />
its work, having recently been featured on BBC<br />
television’s The One Show.<br />
The charity, founded by trained nurses Jill Fraser <strong>and</strong><br />
Nicola Matthews, has made its mark in many different<br />
ways – recruiting volunteers; bringing entertainment on<br />
to the wards to help alleviate the boredom; using art to<br />
brighten up the environment <strong>and</strong> raise spirits; jazzing up<br />
hospital food menus to stimulate the jaded appetite; <strong>and</strong><br />
introducing new types of furniture to make patients with<br />
mobility problems feel more comfortable.<br />
Led by <strong>East</strong> of Engl<strong>and</strong> co-ordinator Liz Pryor, the<br />
Kissing it Better team kicked off its project at the Lister<br />
when Hertfordshire-based pop <strong>and</strong> jazz singer Janice<br />
Carol gave a performance to patients, relatives <strong>and</strong> staff<br />
on Barley ward 5A <strong>and</strong> 6A – with two more dates in<br />
prospect before Christmas.<br />
Music has also been on the agenda when Barley ward<br />
patients were entertained with camp songs from the<br />
Brownies of Bengeo, <strong>and</strong> when Stevenage Community<br />
Choir sang in the Lister’s main reception <strong>and</strong> put on a<br />
half hour concert in the A&E department.<br />
Other elements<br />
in the Kissing it<br />
Better repertoire<br />
include beauty<br />
<strong>and</strong> art, with<br />
beauty therapy<br />
students from <strong>North</strong> <strong>Herts</strong> College now scheduled to<br />
come into the Lister every week to give h<strong>and</strong> <strong>and</strong> arm<br />
massages <strong>and</strong> manicures to patients, <strong>and</strong> face-painting<br />
sessions having already taken place on the children’s<br />
wards.<br />
Said Liz: “We are also pleased to be working with two<br />
local volunteers via the Pets for Therapy charity - who<br />
are bringing their dogs to visit patients, <strong>and</strong> make people<br />
smile!”<br />
Anyone who would like to get involved with this<br />
exciting project, in any way at all, should contact Liz<br />
Pryor by phoning 07971 817552 or emailing her at<br />
mail@kissingitbetter.co.uk. Alternatively, just drop<br />
in to the Voluntary Services Office at the Lister.<br />
Volunteer Tara discovers a new career<br />
Tara McGregor from Letchworth used<br />
to work as a cleaner in sheltered<br />
accommodation for the elderly. She<br />
told Grapevine: “I loved it so much I<br />
would stay on <strong>and</strong> help with<br />
Christmas parties, day trips out,<br />
anything. When my dad went into<br />
hospital, I gave up my job to look after<br />
him because he lived on his own. I<br />
decided this was what I really wanted<br />
to do, so I volunteered at the Lister<br />
<strong>and</strong> worked on Pirton ward with the<br />
elderly.”<br />
But Tara wanted to take it further <strong>and</strong><br />
looked for a job at the hospital. An apprenticeship was<br />
being offered at the time. She applied for it, did her first<br />
exam, had an interview <strong>and</strong> is now working as a clinical<br />
support worker on the critical care unit.<br />
Describing her role, she said: “I help the nurses as much<br />
as I can. For example, I wash<br />
patients’ hair, clean their mouths, <strong>and</strong><br />
help with the commodes.<br />
“I also help with rolling the patients<br />
to check they haven’t got pressure<br />
sores. If they’re on ventilators, they<br />
can’t move, so we have to move<br />
them to take the pressure off.<br />
“Volunteering has been my way into<br />
a new career. Now I’d like to do my<br />
Level Three, go to university <strong>and</strong><br />
study for a nursing degree. I’d<br />
definitely advise anyone to volunteer.<br />
“People ask me how I could do it without being paid.<br />
It was nothing to do with money. It was about actually<br />
caring for someone <strong>and</strong> giving them that time. It meant<br />
the world to me. What you get back is a sense of<br />
satisfaction.”<br />
Grapevine 3
Aiming High<br />
As well as our annual Celebration of<br />
Excellence awards, we also offer a monthly<br />
Aiming High award to individuals <strong>and</strong> teams<br />
who are really making a difference.<br />
In September, Neil Dardis, operations director, was<br />
delighted to recognise the outst<strong>and</strong>ing work of the<br />
Blue team on ward 10 at Mount Vernon, who were<br />
nominated by Sue Romeril for how they work<br />
together to make things better for patients.<br />
Nick Carver, chief executive, said: “Sue <strong>and</strong> the<br />
team have clearly worked extremely hard to bring<br />
together the people, resources <strong>and</strong> attitude<br />
needed to really make a difference to patient care.”<br />
And also at Mount Vernon, Julie Munson, clinical<br />
nurse specialist, received an award in November<br />
<strong>and</strong> was congratulated by Nick Carver.<br />
Esther Almond, Julie’s colleague, said: “Julie<br />
demonstrates kindness <strong>and</strong> empathy to all. She is<br />
very supportive of colleagues. She displays<br />
consistently high st<strong>and</strong>ards of patient support, <strong>and</strong><br />
offers time <strong>and</strong> reassurance to patients when they<br />
need it most.”<br />
Grapevine wants to say a huge well done to the<br />
Blue team <strong>and</strong> to Julie.<br />
Above: Blue team on<br />
ward 10 at Mount<br />
Vernon.<br />
Right: Julie Munson<br />
receiving her award<br />
from chief executive<br />
Nick Carver<br />
Interested in joining<br />
the ‘bank’? Contact<br />
<strong>NHS</strong> Professionals<br />
<strong>and</strong> they’ll take it<br />
from there<br />
The <strong>Trust</strong> has signed up with <strong>NHS</strong> Professionals to<br />
help run temporary staffing services, including bank<br />
workers, for nursing <strong>and</strong> midwifery, admin <strong>and</strong><br />
clerical roles, doctors, allied health professions,<br />
healthcare sciences <strong>and</strong> support services.<br />
Additional bank workers are now being recruited to make<br />
sure we have all the staffing cover we need. All bank<br />
shifts are posted by ward managers onto a secure webbased<br />
system so that they can be booked by any bank<br />
worker with the right skills <strong>and</strong> experience.<br />
If you are already registered but are not seeing the shifts<br />
you want, just pop into the office <strong>and</strong> the local team will<br />
help you sort it out. The bank office is located at the end<br />
of the executive corridor at the Lister, just outside the<br />
main hospital building. You can visit weekdays between<br />
9am <strong>and</strong> 5pm.<br />
Members of the <strong>NHS</strong> Professionals team also attend<br />
regular ward manager meetings across the <strong>Trust</strong> to<br />
provide information on recruitment.<br />
For more information, simply select “FAQs” on<br />
www.nhsprofessionals.nhs.uk. To join the bank, please<br />
email east<strong>and</strong>northherts@nhsprofessionals.nhs.uk or<br />
call 01438 286333 (ext. 6333) between 9am <strong>and</strong> 5pm.<br />
Jackie Knapp (jackie.knapp@nhs.net) is the <strong>NHS</strong><br />
Professionals <strong>Trust</strong> lead for <strong>East</strong> <strong>and</strong> <strong>North</strong><br />
Hertfordshire.<br />
4 Grapevine
Celebration of<br />
Excellence awards<br />
Long service<br />
awards<br />
Right: Staff presented with<br />
long service awards to mark<br />
their 25 years with the <strong>Trust</strong><br />
are pictured with chairman<br />
Ian Morfett <strong>and</strong> chief<br />
executive Nick Carver.<br />
Left <strong>and</strong> right:<br />
Volunteers who<br />
received long service<br />
awards to mark 25<br />
years of giving their<br />
time freely to help<br />
patients.<br />
Here <strong>and</strong> over the next two pages we look<br />
at the team <strong>and</strong> individual award winners in<br />
the Celebration of Excellence Awards 2012<br />
<strong>and</strong> find out why they were nominated.<br />
The Support Service award winner:<br />
Rebecca Scarlino, renal ward housekeeper. She<br />
was nominated by M<strong>and</strong>y <strong>North</strong>over, senior sister in<br />
haemodialysis, <strong>and</strong> Megan Cope, clinical photographer,<br />
who said: “Rebecca is a hugely valuable member of our<br />
team. She helps with sharing good news stories,<br />
provides amazing displays for staff <strong>and</strong> patients <strong>and</strong><br />
gives support to patients <strong>and</strong> staff through her cheerful,<br />
proactive outlook.”<br />
Improving Safety <strong>and</strong> Outcomes award<br />
winner:<br />
Gail Franklin, renal<br />
lead specialist,<br />
nutrition <strong>and</strong><br />
dietetics (on right<br />
of photo). She was<br />
nominated by<br />
general manager<br />
Bridget S<strong>and</strong>ers,<br />
who said: “Gail’s<br />
enthusiasm <strong>and</strong><br />
determination have led the profile of nutrition across the<br />
<strong>Trust</strong>. With the support of the voluntary services <strong>and</strong><br />
E&T teams, she has worked to introduce a service which<br />
supports the feeding of vulnerable patients <strong>and</strong> helps<br />
drive our underst<strong>and</strong>ing of the importance of nutrition<br />
<strong>and</strong> hydration.”<br />
Grapevine 5
Celebration of Excellence<br />
Patient Experience award winner:<br />
Nickie Coghlan,<br />
Stanborough ward<br />
housekeeper, QEll.<br />
She was nominated by<br />
Jerry Nool <strong>and</strong> Sarah<br />
Bl<strong>and</strong> from Stanborough<br />
ward, who said: “Nickie<br />
is a great asset to the<br />
ward – she is hugely<br />
efficient at her job <strong>and</strong> always goes the extra mile. She<br />
builds a rapport with patients <strong>and</strong> her team want her to<br />
know how valued she is by all those she works with.”<br />
Team award winner:<br />
Sleep disorder team. They were nominated by She<br />
Lok, respiratory consultant, Claire Wotton, sleep nurse<br />
specialist, <strong>and</strong> Patryk Szulakowski, consultant chest<br />
physician, who<br />
said: “The team<br />
have worked so<br />
hard to set up<br />
the new<br />
specialist sleep<br />
service, which<br />
now means<br />
that patients<br />
can be treated<br />
closer to home<br />
as outpatients <strong>and</strong> receive the care they need. Waiting<br />
times have been reduced <strong>and</strong> the team have pulled<br />
together to provide patients with a better service.”<br />
Continuous Improvement award winner:<br />
Pharmacy teams at Lister <strong>and</strong> QEll. They were<br />
nominated by Andrew Hood, chief pharmacist, <strong>and</strong><br />
Rachel Sporton, deputy chief pharmacist, who said: “The<br />
new mobile dispensing units mean that medicines for<br />
patients to take home can now be dispensed on the<br />
ward, reducing patient waiting time <strong>and</strong> giving patients<br />
face to face contact with a pharmacist. The new system<br />
has made a real difference to patient experience.”<br />
Team leader award winner:<br />
Wendy Collier, modern<br />
matron, critical care.<br />
She was nominated by<br />
Rachel Pointing, nurse<br />
team manager, <strong>and</strong><br />
Karen Cameron, nursing<br />
services manager, who<br />
said: “Wendy is<br />
supportive, directional,<br />
motivational <strong>and</strong> always<br />
patient focused. She has<br />
successfully engaged the team in the changes to critical<br />
care <strong>and</strong> always makes time for her staff, creating a well<br />
informed, driven <strong>and</strong> proud team.”<br />
Volunteers award winners:<br />
Jean Joyce. She was nominated by Dr Shahid Anis<br />
Khan, consultant, <strong>and</strong> Diana Hubbard, clerical officer,<br />
who said: “Jean goes<br />
around with a big smile on<br />
her face, offering patients,<br />
staff <strong>and</strong> families<br />
refreshments. She has a<br />
lovely manner <strong>and</strong> provides<br />
not just drinks but also<br />
reassurance to many frail<br />
<strong>and</strong> elderly patients. Her<br />
dedication to staff <strong>and</strong> patients is an example of<br />
extraordinary devotion.”<br />
Roz Whitfield. She<br />
was nominated by<br />
Janis Hall, voluntary<br />
services manager, who<br />
said: “Roz has spent<br />
11 years helping in<br />
different roles, recently<br />
starting to work with<br />
new volunteers to<br />
support them as they settle in. She has a flair for<br />
striking the right approach with the right people <strong>and</strong> so<br />
much happens because of her.”<br />
Angie Jones. She was<br />
nominated by Rosemary<br />
Lucey, head of the Lynda<br />
Jackson Macmillan Centre,<br />
who said: “Angie helps<br />
patients by listening <strong>and</strong><br />
explaining how the centre<br />
can support them through<br />
their treatment. She is<br />
always calm <strong>and</strong> empathetic <strong>and</strong> has a way of ensuring<br />
that complex situations are h<strong>and</strong>led sensitively to the<br />
benefit of patients <strong>and</strong> staff.”<br />
6 Grapevine
awards 2012<br />
Public nomination award winners:<br />
Acute assessment unit team. They were<br />
nominated by a member of the public, who said: “My<br />
father is not a huge fan of hospitals, <strong>and</strong> was feeling<br />
very poorly when he was admitted to the acute<br />
assessment unit. All the staff – both medical <strong>and</strong><br />
non-medical – showed him a great deal of care <strong>and</strong><br />
respect <strong>and</strong> were quick to put him at ease.”<br />
<strong>NHS</strong> Heroes award winners:<br />
Rami Atalla. He<br />
was nominated by a<br />
patient who said:<br />
“Mr. Atalla looked<br />
after me throughout<br />
my pregnancy. His<br />
care, his words <strong>and</strong><br />
support are unique.<br />
It is a pleasure to<br />
know him.”<br />
All staff at Acute Stroke ward 6A <strong>North</strong> <strong>and</strong> South at<br />
the Lister. They were nominated by a patient who said:<br />
“The staff on this unit were the most kind <strong>and</strong> caring<br />
people you could wish for. They are all heroes in our<br />
opinion!”<br />
Keith Knight, Vinci parking officer. He was<br />
nominated by the wife of a patient, who said: “My<br />
husb<strong>and</strong> was very poorly for two years. We have<br />
used the Lister car<br />
park regularly <strong>and</strong><br />
so we needed to<br />
have our yellow<br />
chip coin verified<br />
by someone like<br />
Keith. Keith would<br />
always show an<br />
interest in how my<br />
husb<strong>and</strong> was doing <strong>and</strong> shared his passion for<br />
football. Keith is thoughtful, compassionate <strong>and</strong> one<br />
of the most empathetic people I have ever met.”<br />
Anna Cull, staff nurse, A&E. She was nominated<br />
by a patient, who said: “Anna took care of me as I<br />
lay in A&E paralysed from the neck down after I<br />
broke my neck. She came to check I had<br />
understood what the doctor told me. She was clear<br />
<strong>and</strong> kept me updated as things progressed. I am<br />
now making a recovery <strong>and</strong> am in training for a 150-<br />
mile charity swim but I cannot put into words how<br />
desperate <strong>and</strong> scary the situation was, <strong>and</strong> how<br />
much Anna’s kind <strong>and</strong> softly spoken words both<br />
reassured me<br />
that I was<br />
getting the best<br />
attention <strong>and</strong><br />
gave me hope.”<br />
Long service awards to staff for<br />
completion of 25 years’ service were<br />
presented to:<br />
Mary Anderson; Richard Ashford; Tracey Bellwood;<br />
Melanie Blyth; Debra Clark; Teresa Drakes; Lorraine<br />
Farrow; Suzanne Giddings; Karen Harrold; Beverly<br />
Hoepelman; Sarah Kelly; Kuldip Kirkpatrick; Jeanette<br />
Larkins; Julia Lines; Andrew Luker; Jacqueline<br />
Lynch; Martina McCann-Volske; Julie McGeever;<br />
Janice Moore; Carol Mumford; Pauline Nevill; Janet<br />
Parker; June Peck; Angela Pickstock; Elizabeth<br />
Rourke; Karen Smallbones; Barbara Spraggett;<br />
Gillian Telford; Clare Wadeson; Karen Weddell; <strong>and</strong><br />
Tina Wilson.<br />
Long service awards to volunteers for<br />
completion of 25 years’ service were<br />
presented to:<br />
Jack Bishop; Joy Burkett; Vic Collins; Hilary Croft;<br />
Marshall Douglas; Edna Facey; Olive Grace;<br />
Delphine Groves; Yvette Hawkins; Jim Hughes;<br />
Elaine Laycock; Pamela Montgomery; Mary Niven;<br />
Rosemary Pollitt; Paddy Reynolds; Diana Walker;<br />
Joe Avery; Ray Gibbins; Donald Ould; <strong>and</strong> Doreen<br />
Stonnard.<br />
Thank you to them all.<br />
Grapevine 7
1972 to 2012: Lister 40th<br />
The Lister marks its 40th year of service<br />
as investment continues<br />
Lister hospital celebrated its 40th<br />
anniversary on 22nd November.<br />
During a special ceremony to<br />
commemorate the event, the Lord<br />
Lieutenant for Hertfordshire, The<br />
Countess of Verulam, planted an<br />
oak tree <strong>and</strong> unveiled a plaque.<br />
Built at a cost of £6.5 million to<br />
serve the communities of<br />
Stevenage, Hitchin, Letchworth <strong>and</strong><br />
Baldock, the Lister was officially<br />
opened in 1972 by Her Majesty<br />
Queen Elizabeth, The Queen<br />
Mother.<br />
Welcoming the Lord Lieutenant <strong>and</strong><br />
guests, including seven staff who<br />
have worked at the Lister site for 40<br />
years, <strong>Trust</strong> chairman Ian Morfett<br />
said the hospital had touched<br />
millions of people’s lives since the first patient crossed its threshold all<br />
that time ago.<br />
Chief executive Nick Carver reflected on more recent developments on<br />
the Lister site, reminding everyone that in the past twelve months the<br />
hospital had cared for more than 560,000 patients <strong>and</strong> delivered over<br />
5,000 babies.<br />
He added: “There are exciting changes ahead as we plan to invest<br />
around £150 million in new facilities. We’re opening new satellite renal<br />
units, building a new emergency department <strong>and</strong> critical care unit, <strong>and</strong><br />
planning ward <strong>and</strong> theatre blocks.”<br />
8 Grapevine
anniversary celebrations<br />
At the heart of the Lister engine room<br />
Peter Lane, Alec Carpenter <strong>and</strong> Keith Jenkins, from<br />
estates <strong>and</strong> facilities management, have clocked up<br />
over 100 years of working at the Lister between<br />
them.<br />
“It was a quagmire when we started, with no roads <strong>and</strong><br />
mud everywhere,” said Peter. “Because it was such a<br />
modern plant, all the fitters, engineers, stokers <strong>and</strong><br />
electricians started early in order to learn how it worked.”<br />
Alec Carpenter joined in 1972. He spoke about when he<br />
started: “There was an episode of ‘Yes, Minister’ in which<br />
a hospital won awards for cleanliness. At the end we<br />
found out that there were just estates staff <strong>and</strong> cleaners<br />
on site! That’s what it was like here.”<br />
Alec has plumbing <strong>and</strong> drainage locations <strong>and</strong> maps in<br />
his head. It means that even when he is not on call, if<br />
someone from the hospital gets in touch, he can advise<br />
them where to go to clear a blockage or other problem.<br />
Painter <strong>and</strong> decorator Keith Jenkins moved to Lister in<br />
1972 from Hitchin hospital. “The hospital has massively<br />
exp<strong>and</strong>ed in the last twenty years,” he said.<br />
Peter, Alec <strong>and</strong> Keith are part of the team that helps to<br />
keep the hospital working. They enjoy lots of job<br />
satisfaction. They all agree that it’s a fascinating place<br />
<strong>and</strong> that they <strong>and</strong> their colleagues are the ‘engine room’,<br />
largely hidden <strong>and</strong> unseen.<br />
As they put it: “If something breaks down in the middle of<br />
the night, we’re here – we come out <strong>and</strong> sort it.”<br />
Krystl reflects on 40 years in pharmacy<br />
Krystl Carruthers came to work at the Lister over<br />
forty years ago as a student pharmacy technician.<br />
“We trained at Hitchin, then moved here into a br<strong>and</strong><br />
new hospital,” she told volunteer writer Patrick<br />
Forbes, who interviewed her for Grapevine.<br />
“I’d wanted to be a vet. The careers teacher told me<br />
about a position in pharmacy. I was interviewed, got the<br />
job <strong>and</strong> was told to start college the following Friday on<br />
a two year course for student technicians at Westminster<br />
Kingsway College.<br />
“When the hospital was opened I thought, ‘I must put on<br />
a clean white lab coat for the Queen Mother’. Towards<br />
the front entrance you could see the consultants, matron,<br />
sisters <strong>and</strong> staff nurses in their different coloured<br />
uniforms <strong>and</strong> frilly caps. The Queen Mother asked me<br />
what department I worked in. I was so excited I couldn’t<br />
say a word.”<br />
Reflecting on the massive changes that have taken<br />
place since then, Krystl added: “Our role has changed<br />
from working with typewriters <strong>and</strong> being in the pharmacy<br />
all the time to working with computers, going on the<br />
wards <strong>and</strong> dealing with patients.<br />
“The best thing is working in a team, being proud of the<br />
team, <strong>and</strong> being here for the patient. That’s my priority.<br />
I’m proud of the very high st<strong>and</strong>ard of training here. I just<br />
love my job. Forty years ago I’d never have dreamed<br />
where I would be now.”<br />
Above: Krystl Carruthers <strong>and</strong> Jaya Vara on the day in<br />
1972 when Her Majesty The Queen Mother came to<br />
open the Lister. Right: Both of them relive the<br />
moment by st<strong>and</strong>ing in the same spot now.<br />
Grapevine 9
The crafty knitters carry<br />
on providing the extras<br />
On 29th November the crafty Knit’n’Knatter group ran a<br />
fundraising stall at the Lister to raise money to help them keep<br />
providing little extras for the elderly care wards such as knee<br />
hugs, shawls <strong>and</strong> bed socks. The group all used their<br />
individual expertise to produce such lovely items as crocheted<br />
snow flakes, Christmas tree decorations, knitted festive<br />
bunting <strong>and</strong> also the knee hugs <strong>and</strong> bed socks that make<br />
such a difference to our patients. The crafty team raised £600<br />
which they will reinvest in supplies to make more lovely things.<br />
Well done <strong>and</strong> a big thank you to all our knitters.<br />
Nursing <strong>and</strong> midwifery<br />
research conference<br />
makes its mark<br />
Delegates from as far afield as Cambridge,<br />
London, Essex <strong>and</strong> Lincolnshire came to a<br />
nursing <strong>and</strong> midwifery research conference<br />
hosted by the <strong>Trust</strong> in Hatfield in October.<br />
At what was a ‘first’ for the <strong>Trust</strong>, director of<br />
nursing <strong>and</strong> patient experience Angela Thompson<br />
welcomed those who had come to discuss <strong>and</strong><br />
review research covering everything from the role<br />
of a clinical trials nurse to wound care in the<br />
healing process, the importance of mealtimes in<br />
hospitals <strong>and</strong> patients’ perceptions of pain.<br />
Keynote speaker, Professor Christine Norton from<br />
Imperial College Healthcare <strong>NHS</strong> <strong>Trust</strong>, talked<br />
about the reality of developing a clinical academic<br />
career in the <strong>NHS</strong>.<br />
Foundation <strong>Trust</strong> update....<br />
Thanks for the interest in<br />
becoming a governor<br />
Thank you to those staff <strong>and</strong> public members who<br />
have continued to express an interest in st<strong>and</strong>ing<br />
as a Governor when we become a Foundation <strong>Trust</strong>.<br />
There have been a number of delays in the process,<br />
but our Foundation <strong>Trust</strong> application remains under<br />
consideration by the Department of Health <strong>and</strong>, in the<br />
meantime, we continue to work towards ensuring a<br />
successful outcome. We will update members with<br />
further news as this becomes available, so please<br />
keep a look out for future briefings.<br />
The Governor role offers an exciting opportunity for<br />
members to become more closely involved with the<br />
work of the <strong>Trust</strong> <strong>and</strong> the local community. If you are<br />
interested <strong>and</strong> would like to find out more, please e-mail<br />
governors.enh-tr@nhs.net<br />
Calling all public<br />
members<br />
Please let us have your email address. This<br />
provides us with a cost-effective, carbon-friendly<br />
means of keeping in touch <strong>and</strong> ensuring you know<br />
what is going on <strong>and</strong> how to get involved.<br />
Just drop us a line from your current email address to<br />
ftmemberhsip.enh-tr@nhs.net quoting your name,<br />
address - including post code - <strong>and</strong> date of birth. This<br />
will enable us to make the correct match in our records<br />
<strong>and</strong> update your contact details.<br />
10 Grapevine
Focus on.....<br />
What is your name <strong>and</strong> job title?<br />
Pargan Singh, security officer<br />
Where do you work? Usually at the Lister<br />
hospital but sometimes at QEII.<br />
What is the name of your team?<br />
The VINCI Security Team<br />
Where are they based?<br />
We base ourselves mainly in the A&E department when<br />
we are on duty but because we are part of VINCI, we<br />
also use the parking office.<br />
How long has your team<br />
been doing what you<br />
do?<br />
I’ve been here at the<br />
hospital for about five<br />
years but when VINCI<br />
took over last April<br />
I transferred to them <strong>and</strong><br />
they exp<strong>and</strong>ed the team,<br />
so we have a team of 12<br />
guards across the two<br />
sites.<br />
On an average day, what<br />
does the team do?<br />
We carry out regular<br />
patrols of the hospital both<br />
inside <strong>and</strong> out, using a<br />
Dyster system that records<br />
the date <strong>and</strong> time we<br />
check each area. We also<br />
respond to emergency<br />
calls via the fast bleep<br />
system.<br />
It can be anything from aggressive visitors to patients<br />
who are confused <strong>and</strong> trying to leave the ward. Or we<br />
might just support the nursing staff in the background<br />
while they deal with difficult situations.<br />
We try to enforce the no smoking policy by asking<br />
members of the public <strong>and</strong> patients to put out their<br />
cigarettes or, if they refuse, we ask them to move to the<br />
smoking shelter behind the car park.<br />
Who do you help?<br />
We help visitors in the A&E department who tend to see<br />
us first <strong>and</strong> ask us what to do.<br />
We sometimes sit with patients<br />
who are disturbed <strong>and</strong> talk to them<br />
while they are waiting to see a<br />
doctor. We also help the staff if<br />
we can. If someone is being<br />
violent, we would restrain them to<br />
make sure that everyone is safe,<br />
but in that case the police would<br />
have to be called.<br />
S ecurity<br />
“The security team get involved in a<br />
wide variety of situations. Their key<br />
role is to support staff, patients <strong>and</strong><br />
visitors <strong>and</strong> secure <strong>Trust</strong> property.<br />
As a team, they make a valuable<br />
contribution to improving the security<br />
management of the <strong>Trust</strong>.<br />
Thank you!”<br />
Chris Boseley,<br />
safety <strong>and</strong> security manager<br />
How does what you do make a difference? I think we<br />
help make the hospital a safer place, as we are there to<br />
take care of everyone <strong>and</strong> to defuse difficult situations if<br />
they arise.<br />
I have had to stay with patients who have been agitated<br />
<strong>and</strong> upset <strong>and</strong> talk to them for quite a long time before<br />
they are seen. I think this helps the nurses, as the<br />
patients seem to calm down by the time they are seen,<br />
making it easier for the doctor <strong>and</strong> nurses to deal with<br />
those patients.<br />
We also try to minimise the risk of crime or things being<br />
stolen from the hospital or staff.<br />
We have had training in health <strong>and</strong> safety, so we also<br />
report issues around the buildings that we think could be<br />
dangerous.<br />
Why does your job matter to you? I like to help<br />
people <strong>and</strong> I like working as part of a team, so being at<br />
the hospital is good as I meet new people every day <strong>and</strong><br />
if I can help, that’s a good thing.<br />
What do you consider your greatest achievement?<br />
I think the amount of incidents has<br />
gone down since the new team<br />
was formed. It means we are all<br />
doing our jobs well.<br />
What’s the most fulfilling part of<br />
your role? For me it’s helping<br />
people - whether they are visitors,<br />
staff or patients.<br />
Grapevine 11
Helping our hospitals<br />
Charity Team Skydive May<br />
2013 - Book your places now<br />
LV= donates toys to the<br />
children’s ward<br />
We were delighted when LV= Retirement Solutions in<br />
Hitchin decided to raise money to buy toys for the<br />
children’s ward. The company fundraised by putting little<br />
money boxes on all staff desks, which filled up gradually<br />
over several weeks to an impressive £400.<br />
Tracy Savage, charity representative for LV=, said: “We<br />
were delighted to help the children’s ward at the Lister<br />
hospital. As a local company, many of us have had<br />
personal experiences of the fantastic service the<br />
children’s ward provides <strong>and</strong> it’s great to be able to give<br />
something back.”<br />
On Saturday 4th May 2013 the charity is holding a<br />
special sky-dive day. Have you always wanted to take<br />
the plunge? Sign up with your colleagues or friends for<br />
an incredible day of fun at Chatteris Airfield. Places are<br />
limited <strong>and</strong> on a first come, first served basis, so please<br />
call to secure your booking as soon as possible.<br />
Sign up for the Rome<br />
Marathon next March<br />
British London 10k 2013 -<br />
Get fit <strong>and</strong> get your running<br />
shoes on!<br />
Are you a keen runner, or do you want to set your sights<br />
on a new exciting challenge for 2013? On Sunday 14th<br />
July the fantastic British 10k London Run will be taking<br />
place. Last year our 18 charity runners had a superb<br />
time at this event. The route takes in all the iconic <strong>and</strong><br />
historic l<strong>and</strong>marks of London including Big Ben, Tower<br />
Bridge, St Paul’s Cathedral <strong>and</strong> many more, with an<br />
exhilarating finish at Hyde Park.<br />
Places are already being snapped up by past runners,<br />
so please get in touch now if you’d like to secure your<br />
place <strong>and</strong> raise money for your preferred cause in our<br />
hospitals. All we ask is that runners raise a minimum of<br />
£250 in sponsorship before the race takes place.<br />
For the first time the<br />
charity is offering<br />
places in the Rome<br />
Marathon on 17th<br />
March 2013. Run<br />
past all of Rome’s<br />
spectacular l<strong>and</strong>marks<br />
including Vatican City<br />
<strong>and</strong> the Olympic<br />
Stadium, raising<br />
money for your<br />
department. The £35<br />
entry fee includes<br />
medal, t-shirt, rucksack<br />
<strong>and</strong> a goodie bag!<br />
Further information<br />
For more information on any of these opportunities<br />
please contact the charity on 01438 781682, Lister<br />
ext. 5182, or email fundraising.enh-tr@nhs.net.<br />
Thank you!<br />
Ideas<br />
Do you have an article for Grapevine? The closing date for information to go into the next issue is<br />
15th February 2013.<br />
Staff members: sue.thaw@nhs.net Public members: ftmembership.enh-tr@nhs.net<br />
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recycled<br />
paper