Zurich's Claims Transformation - Pegasystems Inc.

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Agenda: Zurich’s Claims Transformation What is driving Claims Transformation? Why BPM? What Success Factors have been Critical?
Zurich Insurance Group • Is a leading multi-line insurance provider with a global network of subsidiaries and offices in Europe, North America, Latin America, Asia-Pacific and the Middle East as well as other markets • Founded in 1872, headquartered in Zurich, Switzerland • Employs about 60,000 people serving customers in more than 170 countries • Zurich in North America is a leading commercial property-casualty insurance company, serving the global corporate, large corporate, middle market, specialties and programs sectors. • Zurich Global Life offers life insurance products and services. • 2012 marks Zurich's 100 year anniversary of insuring America and the success of its customers, shareholders and employees 2012 Confidential, Pegasystems Inc. In collaboration with 3
Page 1: Zurich’s Claims Transformation Jo
Page 5 and 6: As a Result Organizations are Defin
Page 7 and 8: BPM Enables Business Objectives Cu
Page 9 and 10: Roadmap Development is Critical Cu
Page 11 and 12: Roles and Distributed Teams Busines
Page 13 and 14: Distributed Scrum has its Challenge
Page 15 and 16: Results are being Realized Release

Zurich's Claims Transformation - Pegasystems Inc.

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