201505 CM May
The CICM journal for consumer and commercial credit professionals.
The CICM journal for consumer and commercial credit professionals.
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CONTENTS<br />
<strong>CM</strong><br />
Credit Management magazine for consumer<br />
and commercial credit professionals<br />
REGULARS <br />
4 Editor’s column<br />
6 News<br />
16 CI<strong>CM</strong>Q News<br />
42 International Trade<br />
44 HR Matters<br />
48 Freeths Legal Matters<br />
50 Branch News<br />
52 Forthcoming Events<br />
58 New members<br />
60 Cr£ditWho? directory<br />
63 Crossword<br />
43<br />
MAY 2015<br />
www.cicm.com<br />
Governance<br />
President<br />
Stephen Baister FCI<strong>CM</strong><br />
Chief Executive<br />
Philip King FCI<strong>CM</strong> CdipAF MBA<br />
Executive Board<br />
Gerard Barron FCI<strong>CM</strong><br />
Laurie Beagle FCI<strong>CM</strong> - Vice Chair<br />
Larry Coltman FCI<strong>CM</strong> - Treasurer<br />
Victoria Herd FCI<strong>CM</strong><br />
Bryony Pettifor FCI<strong>CM</strong>(Grad) - Chair<br />
David Thornley FCI<strong>CM</strong><br />
Advisory Council<br />
Sharon Adams MCI<strong>CM</strong>(Grad)<br />
Gerard Barron FCI<strong>CM</strong><br />
Laurie Beagle FCI<strong>CM</strong> - Vice Chair<br />
Glen Bullivant FCI<strong>CM</strong><br />
Sue Chapple FCI<strong>CM</strong><br />
Larry Coltman FCI<strong>CM</strong> - Treasurer<br />
Jacky Cooper FCI<strong>CM</strong><br />
Eleimon Gonis MCI<strong>CM</strong><br />
Victoria Herd FCI<strong>CM</strong><br />
Neil Jinks FCI<strong>CM</strong><br />
Edward Judge MCI<strong>CM</strong><br />
Carole Morgan FCI<strong>CM</strong><br />
Jason Pallister FCI<strong>CM</strong><br />
Salima Paul FCI<strong>CM</strong><br />
Bryony Pettifor FCI<strong>CM</strong>(Grad) - Chair<br />
Charlie Robertson FCI<strong>CM</strong><br />
Chris Sanders FCI<strong>CM</strong><br />
Richard Seadon FCI<strong>CM</strong><br />
David Thornley FCI<strong>CM</strong><br />
Peter Whitmore FCI<strong>CM</strong><br />
Paul Woodward MCI<strong>CM</strong>(Grad)<br />
FEATURES <br />
12 INSOLVENCY NEWS<br />
David Kerr summarises the Government’s<br />
amendments to the Insolvency Rules.<br />
13 A BEAUTY AND THE GEEK<br />
Sean Feast caught up with Steven<br />
Renwick and learns how a family<br />
experience with late payment inspired a<br />
new credit management innovation.<br />
19 SHADOW BOXING<br />
Chris Sanders looks at how credit control<br />
and credit managers are helping<br />
to set the business agenda.<br />
22 VIEW FROM THE BRIDGE<br />
David Andrews recalls learning his first<br />
lesson in business on a farm in Ireland in<br />
the summer of ‘66.<br />
25 SOAPBOX CHALLENGE<br />
Sean Feast investigates the unnecessary<br />
use of ‘business speak’ in the workplace<br />
and the lost art of keeping it simple.<br />
26 QUESTIONS OF DISCLOSURE<br />
Nikki Worden examines the tricky issue of<br />
commissions and how lenders may be<br />
wise to disclose commissions themselves.<br />
28 CONSUMER CREDIT ROUNDUP<br />
Amanda Hulme gives an overview of all<br />
the goings on in the world of consumer<br />
credit.<br />
30 ASK THE EXPERTS<br />
Carole Hughes looks at the alternatives<br />
open to credit managers viz the increase<br />
in court fees<br />
31 MAKE YOUR CASE New feature<br />
In the first in a new series, Sean Feast<br />
asks some of the UK’s leading consumer<br />
collections agencies to ‘make their<br />
case’ in how they manage vulnerable<br />
customers in the wake of a recent FCA<br />
report.<br />
36 TAKING RISKS<br />
Brett Rutland MCI<strong>CM</strong> and Mark Baker use<br />
a recent case study to provide advice for<br />
businesses challenged by managing risk in<br />
new and emerging markets overseas.<br />
38 PAYMENT TRENDS<br />
Jason Braidwood MCI<strong>CM</strong>(Grad), analyses<br />
the latest monthly Business-to-Business<br />
payment performance statistics.<br />
40 DAY OF RECKONING<br />
Graeme Young and Ruth Derruau explore<br />
the remedies package set out by the<br />
Competition and Markets Authority (<strong>CM</strong>A)<br />
for the Payday Lending Market, and<br />
consider to what extent consumers may<br />
be impacted.<br />
46 RESURRECTION SQUAD<br />
Great credit teams are formed of great<br />
individuals working together, as Derek<br />
Scott FCI<strong>CM</strong> explains.<br />
53 EDUCATION<br />
Meet CI<strong>CM</strong> academic<br />
Chair Salima Paul.<br />
23<br />
The recognised standard in credit management<br />
www.cicm.com <strong>May</strong> 2015<br />
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