Download the HR 2012 brochure - Resources for SAP Customers

For 9 consecutive years, the #1 rated 

educational conference for professionals 

that use and support SAP for: 

• Organizational management 

• Payroll 

• Talent management 

• Employee and manager self-service 

• Personnel administration 

• Performance and compensation management 

• Succession planning and leadership development 

• Recruiting and hiring 

• Training and e-learning 

• Time management and scheduling 

• Reports and analyses 

• Data management and privacy 

• Travel management 

• Benefits administration 

• Worker productivity 

• Regulatory compliance 

Now in its 9th year! 

Register by Feb. 3 

and SAVE $200 

www.saphr2012.com

Join us 

2 

Think about the demands facing today’s HR organizations. There’s a pressing 

need to support global business expansion, retain and engage talent, develop 

leaders, manage a changing workforce composition, and keep all this aligned 

with evolving business plans and strategies. 

Innovations in HR technology, including mobile applications, workforce 

planning, and business analytics are enabling HR to more effectively meet these 

new challenges than ever before. To learn how, I invite you to join me at HR 

2012. HR leaders, SAP ® solution experts, and customers who have successfully gone down this path 

will all be on hand to provide insights, instruction, and ideas. This event delivers unparalleled 

education to help both beginners and advanced teams optimize the value and effectiveness of critical 

HR processes. Please join me in Las Vegas, March 13-16. 

Sincerely, 

David Ludlow 

Group Vice President 

Line of Business Solutions – HR 

SAP 

Schedule 

Jumpstart Day Conference, March 13 – March 16 

Monday, March 12 

Tuesday, March 13 

Wednesday, March 14 

Thursday, March 15 

Friday, March 16 

7:30 am Registration opens 





9:00 am Morning Jumpstart 

sessions 

12:00 pm Lunch 

2:00 pm Afternoon 

Jumpstart 

sessions 

5:00 pm Registration closes 

8:30 am General assembly 

10:30 am Educational 

sessions 

11:45 am Lunch 

1:15 pm Educational 

sessions 


sessions 


sessions 

5:45 pm Welcome reception 

Ask-the-Experts 


sessions 


sessions 

11:30 am Lunch 


sessions 


sessions 


sessions 

5:30 pm Cocktail reception 



sessions 


sessions 


sessions 

1:00 pm Lunch 


sessions 


sessions 

5:15 pm Sessions conclude 


sessions 


sessions 


sessions 

12:45 pm Conference 

concludes 

For more information and to register, visit www.saphr2012.com or call SAPinsider at +1-781-751-8700

Overview 

3 

Jumpstart Day • Monday, March 12 

Pre-conference foundational, orientation, and networking sessions 

• SAP technology innovations and updates 

• Orientation sessions 

• Enhanced networking activities, including a special networking lunch 

• Intensive educational workshops for organizations that are using, evaluating, and deploying HR solutions from SAP 

Main Conference • March 13-16 • More than 250 sessions spanning 10 tracks 

Track 1. 2012 strategies for HR process improvement and cost reduction Page 9 

Track 2. Talent management Page 12 

Track 3. Self-services and shared services Page 18 

Track 4. Payroll and benefits Page 21 

Track 5. Time and travel management Page 24 

Track 6. Organizational management and personnel administration Page 26 

Track 7. HR reporting Page 28 

Track 8. Security, authorizations, data management, and system administration Page 30 

Track 9. SAP implementation, upgrade, rollout, and enhancement package projects Page 32 

Track 10. Managing global HR processes, systems, and teams Page 34 

Advance your career and keep your certification current. Earn 37 CPE credits by attending 

sessions offered at HR 2012. No prerequisites or advanced preparation required.* 

The National Association of State Boards of Accountancy (NASBA) awards CPE credits in: 

Accounting 

Accounting (Government) 

Auditing 

Business Management 

and Organization 

Communications 

Management Advisory 

Services 

Personnel/HR 

*Attendees must have a basic knowledge of an SAP system, and an understanding of the HR function in an organization. 

SAPinsider is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. 

State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry 

of CPE Sponsors through its website: www.learningmarket.org. If you have any concerns or complaints, please contact customer service at +1-781-751-8700. 


4 

Educational and networking opportunities 

More than 250 educational sessions and forums 

Expand your skills and knowledge by learning from the top experts at SAP, independent consultants, 

and your industry counterparts. 

Jumpstart Day 

Take advantage of comprehensive sessions to build skills and increase your HR IQ. Obtain best 

practices and hear the latest product updates. Attend introductory sessions if you are new to the HR 

functionality in SAP. 


Sit down one-on-one with the leading experts to ask questions and get detailed, 

authoritative answers. 

Live HR solution demonstrations 

See demonstrations and hear directly from SAP and leading vendors about HR innovations and 

their impact on SAP applications you want to extend, develop, or introduce to your employees 

and customers. 

Customer-led case studies 

Take away best practices and methodologies taught by the companies that practice them. Learn 

from highly experienced SAP customers to solidify your own strategies and tactics. 

Interactive discussion forums 

Hear about your peers’ projects, challenges, and ongoing initiatives during forums facilitated by an 

expert moderator. 

Exhibit hall receptions 

Interact with the best and the brightest minds working with SAP software. Build a lasting network of 

peers and meet with leading product and service vendors. 

HRexpert LIVE 

This popular forum offers attendees the opportunity to meet leading authors from HR Expert and 

discuss topics from recent articles. Follow the framework of the article as the author guides you 

through the most important parts. You’re not just a reader — you’re a participant. 


Jumpstart Day 

5 

Join us for Jumpstart Day — Monday, March 12 

Special three-hour sessions that enable you to: 

• Fortify your understanding of critical SAP technologies and solutions 

• Explore new trends and strategies 

• Enhance your learning experience at the main conference 

By registering for Jumpstart Day, you can: 

• Attend any sessions of interest to you 

• Benefit from expert-led instruction, demos, guidelines, and dedicated 

question-and-answer time 

• Receive exclusive take-home materials from all presentations 

• Gain online access to the session slides 

• Participate in a networking lunch with other attendees 

Jumpstart Day Sessions 

Monday, March 12 

Morning session • 9:00 am – 12:00 pm 

An up-to-date guide to leveraging the latest SAP functionality for employee self-service 

(ESS) and manager self-service (MSS) 

6 

An expert’s guide to leveraging and optimizing talent management functionality 6 

A beginner’s guide to understanding and getting started with SAP ERP HCM 7 

Lunch • 12:00 pm – 2:00 pm 

Afternoon session • 2:00 pm – 5:00 pm 

SAP’s 2012 guide to the functionality, updates, and future roadmap for SAP ERP HCM and 

enhancement packages 

8 

A comprehensive guide to building and running shared services that support finance and HR 8 

Jumpstart Day continued on next page 


Jumpstart Day 

6 

Morning Sessions • 9:00 am – 12:00 pm 

An up-to-date guide to leveraging the latest 

SAP functionality for employee self-service 

(ESS) and manager self-service (MSS) 

Jeremy Masters, Worklogix 

9:00 am – 12:00 pm 

Whether you’re new to self-services or seeking to expand 

your existing self-service footprint, you won’t want to miss 

this detailed three-hour session that offers tips to help you 

leverage the latest capabilities from SAP. 

• Review the evolution of SAP self-service technology since 

its inception, and find out what significant changes may 

have occurred since your initial implementation 

• Explore SAP’s overall user interface technology direction 

and how it could impact your ESS or MSS environment 

• Pinpoint key differences between Web Dynpro Java and 

Web Dynpro ABAP technologies and their impact on a 

self-service environment 

• Find out why it’s critical to have a solid understanding of 

how functional features from SAP ERP HCM and technical 

features from SAP NetWeaver® Portal converge in a selfservice 

environment 

• Explore the latest self-service business packages available 

with SAP enhancement packages 4 and 5, and 

understand their implementation requirements — 

including special considerations for adding them to 

mature ESS and MSS landscapes 

• Get an overview of how SAP Interactive Forms by Adobe 

integrates with self-services to enhance workflow 

capability 

• Find out how the latest SAP functionality works in a selfservice 

environment; for example, the latest SAP talent 

management and development functionality 

• Get best practices that empower employees and 

managers to gain control of their own personnel data 

• Come away with advice for preparing the end user, HR, IT, 

and support organizations for self-service operations, 

including change management and training 

considerations 

An expert’s guide to leveraging and optimizing 

talent management functionality 

Martin Gillet, Cogilius bvba 

9:00 am – 12:00 pm 

This special three-hour session provides live demos and an 

in-depth guide to SAP functionality for talent management. 

• Evaluate the features and integration points of SAP 

solutions that support: 

– E-recruiting 

– Employee development and learning 

– Enterprise performance management 

– Enterprise compensation management 

– Succession planning 

• Learn how to integrate key data objects — requisitions, 

appraisal, course, budget, and job family objects — with 

core SAP ERP HCM transactions 

• Step through examples that illustrate how to create an 

end-to-end requisition process in SAP E-Recruiting 

• See how to set up a performance and compensation 

management program 

• Gain insight into how to manage an employee’s 

development using SAP Learning Solution 

• Find out how to utilize profile matchups to register team 

members for training courses 

• Understand your options for analyzing the performance 

of your workforce from end-to-end, including tips for 

conducting talent appraisals and identifying top 

performers 

• Learn out how to track workforce performance and align 

it with your compensation strategy 

• Understand how employees and managers can ensure 

appropriate training by browsing the course catalog to 

identify the right courses 


Jumpstart Day 

7 

Morning Sessions • 9:00 am – 12:00 pm 

A beginner’s guide to understanding and 

getting started with SAP ERP HCM 

Sylvia Chaudoir and Mostafa Noorzay, Deloitte Consulting 

9:00 am – 12:00 pm 

This special three-hour session offers you the opportunity to 

review the expansive set of SAP ERP HCM business solutions, 

and shares best practices to support a successful implementation, 

upgrade, or SAP enhancement package installation. 

• Explore the fundamentals of SAP ERP HCM and see how 

the features and functions of each of its individual 

components work together to support the entire 

employee life cycle, including: 

– Personnel administration 

– Organization management 

– Benefits 

– Compensation management 

– Time and payroll 

– Talent management 

– SAP Learning Solution 

– SAP E-Recruiting 

– Performance management 

– Manager and employee self-service 

– Workforce analytics and reporting 

• Identify the required integration points between SAP ERP 

HCM and SAP ERP Financials, as well as other applications 

within SAP Business Suite 

• Compare development tools and methodologies 

available for customizing your SAP system to meet your 

own unique requirements, including options for 

mobility solutions 

• Learn how SAP ERP HCM components tightly integrate 

with each other 

• Identify the tools and techniques needed to properly 

assess which SAP ERP HCM component options are the 

best fit for your business process needs 

• Examine change management strategies to help your 

organization smoothly adapt to the new SAP system 

• Understand how the SAP ERP HCM design and 

configuration decisions you make today can impact 

future initiatives, upgrades, and enhancements 


Jumpstart Day 

8 

Afternoon Sessions • 2:00 pm – 5:00 pm 

SAP’s 2012 guide to the functionality, updates, 

and future roadmap for SAP ERP HCM and 

enhancement packages 

Michael Wulf and Michael Maier, SAP AG 

2:00 pm – 5:00 pm 

In this detailed three-hour session, SAP experts walk you 

through the full offering of SAP ERP HCM functionality, 

including the newest improvements delivered via SAP 

enhancement packages, and provide a glimpse into SAP’s 

future HR roadmap. 

A comprehensive guide to building and running 

shared services that support finance and HR 

Franz Deitering and Ralf Ille, SAP 

2:00 pm – 5:00 pm 

This comprehensive, three-hour session outlines concepts 

and best practices that support you in successfully implementing 

shared services. Learn how utilizing SAP technology 

in your shared services organization supports automation, 

service improvements, improved governance, and ultimately, 

operational excellence in HR and finance. 

• Find out how SAP ERP HCM functionality can be aligned 

with five strategic HR drivers: 

– Quick adaptation to new business and market 

requirements 

– Increased workforce efficiency 

– Greater control over HR-related costs 

– Increased global HR visibility 

– Better regulatory compliance 

• Explore a multitude of improvements that have been 

made in the areas of HR administration and talent 

management 

• Identify HR process improvements and cost savings that 

could be realized through the use of SAP enhancement 

packages 

• Step through the latest updates to SAP ERP HCM payroll 

and learn which new country version are offered 

• Assess integration improvements that have been made 

between individual SAP ERP HCM components 

• Hear firsthand the talent acquisition, training, and 

performance management updates now available 

• Become familiar with the complete SAP ERP HCM 

portfolio of service delivery features and functionality in 

employee and manager self-service and employee 

interaction center 

• See how you can use your SAP ERP HCM system to 

support the global movement of employees from 

country to country 

• Find out how a shared services model could help you 

optimize costs, minimize risk, and improve the HR and 

finance services you provide to your business 

• Learn which HR and finance processes should be kept 

within the shared service center and which ones can be 

outsourced 

• Learn how to set up specific analytics to measure and 

manage HR and finance operations within a shared 

services environment 

• Take a look at design principles and lessons learned from 

other SAP customers who are implementing new, or who 

are fine-tuning existing, HR and finance shared service 

centers 

• Learn how to leverage business process automation in 

your shared service organization utilizing proven 

concepts and readily available technology enablers 

• Delve into best practices for building and operating a 

shared services center, including considerations for 

communication front-end, service catalog, and service 

delivery platform 

• Examine the four common action areas required for 

shared service projects to reach full benefit: Organization, 

communication with stakeholders, processes, and 

infrastructure 

• Learn how the technical and business platform delivered 

with the SAP Shared Service Framework can be used to 

support multifunctional, global, automated, and 

customer-oriented shared services 


Track 1 

9 

2012 strategies for HR process 

improvement and cost reduction 

HR analytics for the real world: 

Metrics and measures that make an 

impact 

Jeff Higgins, Human Capital Management 

Institute 

In today’s unpredictable business climate, organizations 

need to be able to rapidly shift focus, 

turn on a dime, and scale the workforce up or 

down in order to take advantage of market 

opportunities. Knowing exactly which shifts 

to make, however, is nearly impossible without 

access to the right metrics and analytics 

to guide the way. Learn which HR metrics and 

analytics you can extract from your SAP ERP 

HCM system in order to provide decision makers 

with the relevant information they need to 

make workforce decisions. Gain insight into 

frameworks and methodologies your organization 

can use to evaluate the current workforce 

situation, human capital risks, and for making 

organizational decisions based on human capital 

factors such as cost, time to full productivity, 

and success profiles. Get a detailed understanding 

of five key metrics your organization 

can use to create a decision-making dashboard, 

including talent management index, 

total cost of workforce, management span of 

control, career path ratio, and high-performer 

turnover rate. Hear how other organizations 

have applied these metrics to make the right 

reorganization and restructuring decisions, 

reduce workforce costs, respond faster to the 

market, and strengthen the business. 

Case study 

The state of employee engagement: 

The most important factor in 

retaining your best employees 

Tracey Arnish, SAP 

At last year’s HR 2011 keynote address, Tracey 

Arnish, VP of HR at SAP, strongly emphasized 

the importance of employee engagement as 

a driver of talent retention and optimization. 

In this session, Tracey offers a critical look at 

how organizations are doing with employee 

engagement one year later. The session delves 

into some of the challenges that global organizations 

face in engaging employees; for 

example, building trust between employees 

and management. It provides examples of how 

leaders in employee engagement strategically 

leverage SAP ERP HCM functionality. Finally, it 

sheds light on the state of employment and 

talent retention today, what is expected in the 

near- and long-term future, and delivers an 

honest assessment of the work organizations 

still need to do to keep their best employees 

fully engaged. 

Five ways to increase your 

leadership effectiveness 

Doug Whittle, Whittle Consulting Group, LLC 

Regardless of whether or not you hold a managerial 

job title, at some point in your career 

you will be called upon to lead. This session 

provides five leadership techniques that are 

invaluable to department heads, project managers, 

team leads, and individual contributors. 

Learn how to define or clarify departmental 

or project team roles and responsibilities and 

use those definitions as the basis for effectively 

managing your team. Find out how the strategy 

of “working yourself out of a job” through 

effective delegation can open the doors to 

upward mobility. Increase your communications 

effectiveness by giving and receiving 

performance feedback using simple and effective 

tools and techniques. Learn how to engage 

and use a mentor or coach as part of your personal 

leadership development plan. Whether 

you are already an active, formal leader within 

your organization or aspire to that role in the 

future, this session will provide you with practical 

next steps on your career development 

path. 

How does your organization 

measure up? Results of Towers 

Watson’s 14th annual survey of HR 

service delivery and technology 

Tom Keebler and Brad Bach, Towers Watson 

Examine the highlights from the 14th annual 

Towers Watson HR Service Delivery Survey. See 

how top HR organizations are designing and 

managing their HR technology and service 

delivery initiatives to better enable employees 

and managers and to improve the HR 

function. Learn about HR’s current use of and 

future plans for SAP ERP HCM functionality, 

SaaS technologies, and Web 2.0 tools. Identify 

the current trends and future directions for 

organizations from around the world. Understand 

what’s working (and what’s not!) and get 

details on the specific HR technology and functionality 

that respondents plan to introduce in 

the coming year. Hear what steps they view as 

necessary to improve HR’s strategic influence 

and the tools that are most effective at making 

that happen. Break down the components 

of leading HR service delivery models to examine 

how companies are leveraging self-service 

functionality and HR shared services. Leave 

with an understanding of the differentiators 

between organizations that are succeeding 

with their self-service deployments and those 

that are not. 

Track 1 continued on next page 


Track 1: 2012 strategies for HR process improvement and cost reduction 

10 

Transforming HR from an 

administrative function into a nextgeneration 

strategic business 

partner 

Rob Scott, Presence of IT 

Get guidelines and insight to take specific 

action to transform your HR department into 

a more effective and business aligned function. 

Gain an understanding of the five key 

drivers of HR transformation, including achieving 

improved trust levels in the organization, 

stronger and more obvious alignment of HR 

services with business goals, and appropriate 

technology usage. Get specific tactics for dealing 

with HR transformation challenges, and 

see what you need to do to shift from your 

current administrative state to a future strategic 

state. Learn how to develop HR solutions 

and capabilities that you can leverage to set 

up HR centers of expertise and shared services. 

Learn how to overcome factors that, in 

the past, have prevented HR from evolving to 

the next level: Lack of trust in HR at the executive 

level, ineffective HR operating models, and 

over-dependence on technology to solve HR 

delivery concerns. Explore how HR technology 

and emerging tools, including social media 

and mobile applications, should be positioned 

to support the strategic requirements of your 

future HR function. 

The 2012 guide to core SAP ERP 

HCM enhancements 

Robert Moeller, SAP Labs 

This session provides you with an overview 

of the most recent and soon-to-be-released 

enhancements made to core SAP ERP HCM 

solutions. Explore how the new rapid deployment 

solution for personnel administration 

(PA) and organizational management (OM) 

ensures a speedy, low-risk implementation and 

how it serves as the foundation on which to 

build your entire SAP ERP HCM solution. Examine 

new collaborative and analytical tools, and 

learn how HR professionals can leverage them 

to provide greater strategic insight and value 

to the business. Learn how new Web-based UIs 

for the on-premise suite, combined with new 

tools and navigation techniques, enhance user 

productivity and provide a more compelling 

user experience. Get insight into the upcoming 

options for developing and presenting 

processes and forms in SAP ERP HCM. Come 

away with insight and a strategy for leveraging 

the new functionality. 

Practical lessons for breaking down 

barriers between HR and IT 

Doug Whittle, Whittle Consulting Group 

This interactive session provides you with practical 

tools and techniques for fostering greater 

collaboration and cooperation between HR 

and IT. Learn how to and eliminate the fingerpointing 

and taking-sides patterns that can 

hinder an organization’s ability to achieve its 

vision and goals. Learn how to uncover the 

specific issues that commonly create a barrier 

between IT and HR, and practice exercises for 

successfully resolving them. Examine creative 

ways to identify and prioritize specific actionable 

items and steps your organization can 

take to achieve a successful HR-IT partnership. 

This session offers tips to increase your skills 

as a vision leader, a negotiator, and a facilitator, 

which in turn will enable you to move from 

talking about it to making it work! The end 

result? A true “team” of HR and IT colleagues 

who spend their time achieving measurable 

progress rather than expending energy on 

organizational politics. 

Best practices for planning, 

sourcing, and managing SAP 

consulting partners 

Danielle Larocca, spinifexIT 

This fast-paced session offers expert recommendations 

for leveraging a consulting service 

during an SAP project, upgrade, or support 

engagement. Learn how to get more out of 

your consultant investment by adding specific 

language to your contracts that provides 

for knowledge transfer and documentation. 

Understand how to properly create and utilize 

formal request for proposal (RFP) and statement 

of work (SOW) templates to set and 

deliver on the expectations of all project stakeholders. 

Examine elements of a successful RFP 

to see how it can be used to guide you through 

the decision-making and provider selection 

process. Get tips on how to prepare your SOW 

to meet your objectives and get the most for 

your consulting dollars. Take home sample RFP 

and SOW templates, as well as guidelines for 

onboarding and offboarding consultants. 

An introduction to new operational 

headcount and budgeting 

functionality from SAP 

Kouros Behzad, SAP 

This session delves into how you can utilize 

operational headcount and budgeting functionality 

to align your workforce plans with 

financial budgets. Learn how to synchronize 

these two planning processes to avoid costly 

discrepancies and frustration. Hear firsthand 

how to reduce the amount of time spent on 

budgeting and how to improve the accuracy 

of the budget by simulating hiring costs 

before budgets are finalized. Understand the 

benefits of using new operational headcount 

and budgeting functionality, such as eliminating 

ad hoc spreadsheets that don’t guarantee 

data integrity. Delve into cost simulation and 

other methodologies that can improve the 

operational headcount planning process. Step 

through a demo that illustrates how to perform 

an integrated headcount planning cycle. 

Trends in mobile technology and 

their impact on human resources 

TBD 

This session provides insight into the latest 

trends in mobile technology and how companies 

are leveraging them to shape HR strategy 

and increase the value of HR to the business. 

Hear how leading companies are using mobile 

technology in HR scenarios to increase productivity, 

increase efficiency, and better engage 

the workforce. Learn how remote and frequently 

traveling workers can use mobile 

applications to be more productive, and how 

managers leverage these apps to stay more 

connected to their direct reports. Take a look at 

the mobile capabilities SAP delivers to support 

SAP ERP HCM, including leave requests, performance 

management, employee look-up, and 

timesheets. Take home demos and links to app 

stores where you can evaluate and download 

SAP’s mobile HR applications. 



Track 1: 2012 strategies for HR process improvement and cost reduction 

11 

Case study 

What Air Products is doing now to 

prepare for mobility in the future 

Sherryanne Meyer, Air Products 

This session sheds light on Air Products strategy 

for approaching all of its HR-related 

projects with mobility in mind. Get insight into 

how Air Products is creating a mobile strategy 

and, more specifically, where the company is 

considering putting mobile tools to use, such 

as time entry and SAP Learning Solution. Hear 

how the company is addressing issues such as 

data privacy and diversity of mobile devices. 

Learn how Air Products is determining which 

HR processes and tasks will benefit the most 

from mobility. Step through specific examples 

that illustrate how and why the company 

is mobilizing applications such as ESS, MSS, 

and SAP Learning Solution. Explore Air Products’ 

approach to evaluating mobile solutions 

from SAP and other vendors. Come away from 

this session with a clear view of Air Products’ 

mobility strategy and roadmap and lessons for 

creating your own mobile strategy. 

Live demo 

A step-by-step guide to building a 

mobile HR application 

Kalyanaraman Krishnan, Terra Information 

Group 

Using the Sybase Unwired Platform, this 

demo walks you through the development 

of a mobile HR application. See how to build 

a mobile application for adding new hires 

to your SAP ERP HCM system. Learn how to 

update an existing employee and search for 

existing human resources based on various 

criteria, all on your handheld device. Find out 

how to obtain HR information wherever you 

may be. There will be ample opportunity to ask 

questions throughout the process. 

SAP Business ByDesign is not just 

for small companies: Why large 

enterprises should pay attention 

Dawn Crew, SAP 

While SAP Business ByDesign is touted as 

an end-to-end solution for small to medium 

businesses, the benefits it can provide to subsidiaries 

of large enterprises are worth noting. 

Attend this session to learn and understand 

SAP’s strategy and roadmap to support human 

resource functions for subsidiaries of large 

enterprises with SAP Business ByDesign. Hear 

how this on-demand offering can support 

core processes and support for smaller entities 

within larger global SAP landscapes, while 

still adhering to global standards and requirements 

of the parent company. Hear how 

customers from subsidiaries are using SAP 

Business ByDesign to support human resource 

functions within a broader enterprise landscape. 

Get a sneak peek into future strategies 

and planned enhancements for SAP Business 

ByDesign to support HR. 


Track 2 

12 

Talent management 

Case study 

Coca-Cola Refreshments improves 

compensation planning and 

budgeting using new SAP 

enhancement package 5 

functionality 

Sripathi Jitta and Hemant Kochhar, Coca-Cola 

Refreshments 

This session provides you with tips, proven 

advice, and best practices for successfully 

rolling out a comprehensive compensation 

management solution based on Coca-Cola’s 

SAP enterprise compensation management 

enhancement package 5 project. Learn how 

Coca-Cola uses the latest compensation management 

functionality for budgeting, manager 

self-service, compensation planning, planning 

overview, and notifications. See how 

Coca-Cola manages employee budgets with 

the process support tool for the compensation 

planning process. Gain insight into some 

of the challenges Coca-Cola encountered, 

such as manager assignments and organization 

changes. See an example of a new 

user interface option Coca-Cola is utilizing. 

Get best practices for utilizing the object and 

data provider and user interface settings for 

compensation planning and approval via SAP 

functionality for manager self-service (MSS). 

Walk away from this session with an understanding 

of the lessons Coca-Cola has learned 

that will help you identify and overcome common 

project risks and make the best use of 

compensation management functionality. 

Guidelines and best practices for 

implementing performance 

management 

Venki Krishnamoorthy, SAP America 

This session delves into the common questions 

and pain points customers face when implementing 

performance management. Learn 

how to avoid the most common challenges 

using undocumented tips and tricks; for example, 

see how to create a multi-line rating scale 

description when migrating to SAP. Examine 

the prerequisites that should be addressed 

prior to your implementation. For example, if 

you wish to implement performance management 

in WD4A, then SAP NetWeaver Portal is 

required. Learn what business functions must 

be activated in order to implement performance 

management; for example, if you want 

to cascade company goals or core values, 

you are required to activate business function 

HCM_TMC_CI_2. Get best practices for 

using XHTML, learn what HTML tags are supported, 

and find out what happens when tags 

are not used. Take a look at the delivered BAdIs 

that support cascading goals and see how to 

cascade descriptions, notes, and KPIs. Walk 

through different testing scenarios you should 

apply when implementing performance management 

in conjunction with employee and 

manager self-service, or when implementing 

cascading of team goals by managers. 

2012 guide to e-recruiting 

functionality from SAP 

Parvathy Sankar, SAP AG 

Explore the latest additions to SAP E-Recruiting, 

including enhanced candidate screening, 

candidate experience, and analytics. This session 

sheds light on the options SAP makes 

available to enhance the candidate experience 

through simplified process handling and new 

user interface possibilities. See how you can 

get real-time visibility into your recruitment 

processes with new extended drill-down functionality 

as well as the ability to track additional 

measures. Find out about the advancements, 

in time-to-value, through new deployment 

options as well as mobile applications that 

allow managers to screen candidates faster. 

Step through the technical prerequisites and 

configuration options to enable companies to 

set up recruiting solutions faster and without 

complications. 

Case study 

Comcast streamlines recruitment, 

improves compliance, and creates 

happy recruiters with its worldclass 

recruiting system 

Leo Gampa, Comcast 

This session explores how Comcast transformed 

its e-recruiting processes into a 

world-class recruiting system using SAP 

E-Recruiting functionality. Take a look at Comcast’s 

project roadmap, starting with SAP 

enhancement package 3 and upgrading to 

SAP enhancement package 4. See how the 

company created vendor interfaces to support 

drug and background checks, built a rules 

framework around compliance, and made the 

recruiting process transparent through strategic 

reporting. See how Comcast is streamlining 

the collaborative process between internal 

and external recruiters. Learn how the use 

of structural authorizations provided Comcast 

with a true view of recruiting that was dependent 

on areas of responsibility. Get insight into 

the benefits the company is reaping, including 

reduced clicks, increased productivity, and 

enhanced reporting. 



Track 2: Talent management 

A leading expert’s guide to 

leveraging the latest enterprise 

compensation management 

functionality with SAP 

enhancement package 5 


Learn how to take advantage of the latest 

enterprise compensation management functionality 

within SAP enhancement package 5. 

Explore proven best practices for deploying a 

global framework for your merit, bonus, and 

long-term incentive (LTI) programs. Learn how 

to tackle common challenges that occur with 

global employment, budgeting, currency, language, 

mandated versus general increases, 

and data privacy. Get tips for how to successfully 

deploy the new budgeting functionality 

as well as the new compensation planning 

front end. View a demo that illustrates the 

new manager experience, including compensation 

planning, the planning overview, the 

new compensation profile, and compensation 

statements. 

Tips and tricks for integrating SAP 

E-Recruiting with third-party job 

boards, background check vendors, 

and tracking services 

Joe Lee, EPI-USE America 

This session explores how you can easily and 

cost-effectively customize SAP E-Recruiting to 

leverage and integrate third-party functionality. 

Find out how to post your jobs to multiple 

job boards at the same time in a few easy 

steps by utilizing job board distributors. Learn 

how integrating SAP E-Recruiting with assessment 

vendors can greatly improve candidate 

selection and candidate qualifications without 

manual intervention from a recruiter. Take 

a look at background check services, and see 

how they can integrate into a candidate’s SAP 

E-Recruiting profile. See how an easy interface 

can shorten the application URL, and 

make it easily distributable by a recruiter via 

email, phone, and social media. Hear how a 

standalone SAP E-Recruiting system can still 

communicate to outside vendors without the 

use of SAP NetWeaver Process Integration (SAP 

NetWeaver PI). View demos of on-the-fly realtime 

integration with job board distributors, 

background check vendors, and URL tracking 

services. Understand the basics of how to communicate 

with third-party systems by learning 

worldwide standards such as HR-XML, and the 

SAP communication framework. 

Integration techniques that 

maximize the return on your SAP 

talent management investment 


This session delves into how you can maximize 

the benefits of each piece of the talent management 

module by integrating them into a holistic 

talent management solution. Identify business 

process changes that need to be made in the 

areas of e-recruiting, performance management, 

compensation management, succession 

planning, and training in order to integrate 

these activities and solutions effectively. Identify 

the business functions that need to be activated 

in each of the modules prior to integration. Take 

a look at the new SAP enhancement package 

5 functionality that supports an integrated talent 

life cycle. Learn how to mitigate common 

pain points that can occur as a result of inconsistent 

employee data. Walk away from this session 

with a clear understanding of how to implement 

an integrated talent cycle. 

Lessons for mitigating 

organizational changes by jointly 

leveraging SAP Organizational 

Visualization by Nakisa with SAP 

ERP HCM 

Yannick Peterschmitt, SAP AG 

This session provides recommendations for 

leveraging SAP Organizational Visualization by 

Nakisa to react quickly to market changes 

and deploy your talent where they will have 

the most strategic impact. Find out how this 

solution can be used to gain transparency 

into workforce data, enabling you to align 

your human capital strategy to address current 

challenges, while proactively planning for 

the future. Get an introduction to the OrgChart 

and OrgModeler components, which you can 

use to visualize, analyze, and model organizational 

structures, proactively identify gaps, 

and pinpoint areas where the organization 

could be at risk in the event of employee attrition. 

Leave this session knowing how SAP and 

Nakisa can help you strategically manage your 

workforce to meet your business objectives. 

13 

Globalizing enterprise 

compensation management with 

proper personnel and salary 

structure design 

Kyung Kim, Avenue HR 

Delve into the requirements for successfully 

deploying enterprise compensation management 

functionality on a global scale. 

Understand the importance of well-defined 

job catalogs and salary structures when globalizing 

compensation management. Learn 

how to define a global template, taking into 

consideration employee categories and salary 

structures. Explore your options for defining 

country-specific job catalogs versus globally 

defined job catalogs. Find out how to design 

global and local compensation plans and budget 

structures. Determine how far you can take 

standard functionality when setting up a scorecard 

or objectives-driven bonus and incentive 

plans. Understand when customization is necessary, 

as well as how to leverage OM, PA, and 

personnel cost planning in conjunction with 

enterprise compensation management. 

An in-depth preview of planned 

SAP Learning Solution updates 

Michael Maier, SAP AG 

Get a detailed understanding of how SAP plans 

to change the way learners interact with a 

learning management system in order to make 

learning more intuitive, enjoyable, and efficient. 

See how you can make sure your organization 

complies with all relevant regulations regarding 

employee training and education. Get a 

detailed introduction to all major enhancements 

planned for the SAP Learning Solution, 

such as a new user experience for the learner. 

Learn how you can leverage SAP Learning 

Solution to identify employee and manager 

development needs, improve skills and competencies, 

and ultimately, retain qualified 

talent. Get a look at the new learner portal and 

mobile learning applications, as well as a rich 

set of functional enhancements. Get insight 

into future enhancements planned for upcoming 

releases. 




A guide to global talent 

management trends and the SAP 

functionality that supports them 

Oliver Conze , SAP AG 

This session examines how talent management 

processes, when designed, integrated, 

and executed properly, support organizations 

in overcoming challenges of employee 

engagement, performance and productivity, 

as well as employee career development. Find 

out about today’s global trends in the world 

of human capital management and the steps 

organizations need to take to win the war for 

talent. Take an in-depth look at how to support 

your processes with the latest talent management 

solutions from SAP. Learn how to 

improve employee performance and nurture 

rising stars with the right assessment, review, 

training, and succession planning strategy. 

Understand how to better engage employees 

by embracing new concepts of collaborating 

around goals and informal learning leveraging 

social networks. Get a complete understanding 

of most recent innovations — such as usability 

and customer-oriented design — in talent 

management. Learn how planned innovations 

could affect your future talent management 

strategies. 

Case study 

Lessons from Australia Post’s 

transformation of employee 

performance management 

Robert Makinson, Australia Post 

As the result of a shift in leadership, Australia 

Post’s HR team was tasked with focusing 

on increasing the transparency of setting and 

measuring the achievement of the company’s 

objectives and rewarding employee 

performance based on achievement of those 

objectives. Find out why and how Australia 

Post implemented performance management 

and compensation management functionality 

and integrated it with ESS and MSS to meet 

new goals. See how the organization leveraged 

these technologies to cascade corporate KPIs, 

set employee and manager objectives, allow 

employees to complete self-assessments, calculate 

bonuses, and adjust salaries based on 

performance ratings. Find out how Australia 

Post managed the unique challenges of implementing 

new systems in parallel with business 

process reengineering. See firsthand how 

usability enhancements helped to improve the 

end-user experience. Learn how this new performance-based 

initiative drives a culture of 

accountability and sustained individual performance 

across Australia Post. 

Case study 

Extending e-recruiting functionality 

to 100+ countries, and over a 

million candidates at Microsoft 

Kiran Vangala and Ramakrishna Ramadurgam, 

Microsoft 

This session explores the changes and customizations 

Microsoft has made to its SAP 

E-Recruiting solution in order to better meet 

complex user requirements. Learn how the 

company leverages Microsoft SharePoint 

and cloud-based Web services to make SAP 

E-Recruiting functionality available to users in 

over 100 countries in 18 languages. Take a look 

at the Web service interaction points between 

SAP E-Recruiting and third-party user interfaces, 

layouts, and system architectures. Learn 

how Microsoft overcame challenges associated 

with search performance, ALE integration, 

TREX, and SAP ERP HCM integration. Take a 

look at how Microsoft integrates the candidate 

client-server user interface with nearly 

one terabyte database accessed by about 1.5 

million candidates and still achieves good 

performance. Gain insight into how Microsoft 

extends its reach by integrating SAP 

E-Recruiting with social media. Find out how 

the company handles the rapid pace of requisitions 

being created and closed. 

Live demo 

End-to-end talent and succession 

management 


Join this live demonstration and see for yourself 

how to leverage SAP ERP HCM and SAP 

Organizational Visualization by Nakisa to 

support end-to-end talent and succession 

management. Start with talent analytics to get 

an overview of your successors by key position. 

See how the solution helps identify and promote 

successor in the organization and assign 

them necessary skills and competencies to prepare 

them for senior management or executive 

roles. See how employees can identify positions 

best suited to their competencies, as well 

as pinpoint competency gaps they can work 

on to prepare for leadership roles. 

Best practices for creating an 

engaging, accessible, and userfriendly 

career site 

Mark Ingram, Ingram Talent 

14 

This session focuses on best practices and 

strategies that drive successful career sites 

that make a good impression on employee 

candidates. Learn how to connect the SAP 

E-Recruiting data to the front-end career site 

and mobile browser to create a dynamic and 

seamless experience for the candidate. Identify 

critical factors that must be considered when 

creating a career site, including dynamically 

generated career content, alternative search 

paradigms such as maps, and determine what 

is technically possible using SAP. Understand 

federal requirements for user accessibility and 

how you can use SAP E-Recruiting functionality 

to meet them. Learn how to optimize mobile 

search and postings and how to integrate your 

career site with a candidate’s LinkedIn profile. 

See how to brand your candidate application 

pages and change colors, fonts, and images. 

Learn how to use SAP smart forms and SAP 

smart styles to give a more attractive look and 

feel to postings and emails. Understand how 

to shorten the job application experience by 

making it accessible from mobile optimized 

devices, and take home code samples for 

iPhone optimization. Take home code samples 

of E-Recruiting and Web 2.0 technology and 

code to integrate LinkedIn and SAP. 

2012 guide to succession planning 

and talent optimization with SAP 

Talent Visualization by Nakisa 


This session shares techniques for leveraging 

SAP ERP HCM and SAP Talent Visualization by 

Nakisa in tandem to make hiring and promotion 

decisions that most benefit your company. 

Learn how to rapidly identify and assign the 

skills and competencies for key positions in 

your organization. Find out how to leverage a 

unique interface that connects to and inherits 

key competencies using the SAP ERP HCM 

job architecture. See how employees can gain 

greater control over career planning using a 

three-step process: Reviewing their current 

competencies, determining where the organization 

has gaps in those competencies, and 

identifying the positions that interest them. 

Come away with insights that can help you 

make better decisions about your talent pipeline 

and successors, identify high-potential 

employees, and prepare them for future leadership 

roles. 




Live demo 

SAP E-Recruiting 

Jon Jenkins, EPI-USE America 

Step through an in-depth demonstration of 

the standard SAP E-Recruiting solution and 

explore the most frequently used functionality 

from a recruiter, candidate, hiring manager, 

and administrator perspective. See how quickly 

a requisition can be created and posted to the 

Internet — which is then searchable by a candidate 

who can use their profile to easily apply 

to multiple job openings in a matter of a few 

clicks. Gain insight into how recruiters can 

communicate with managers and receive feedback 

on their shortlist of candidates. Find out 

how administrators can use certain functionality 

to perform common maintenance activities 

from an easy-to-use front-end application. 

Case study 

Lessons from Milliken & Company’s 

improved employee appraisal and 

compensation review processes 

Alan Farley, Milliken & Company 

Explore the benefits Milliken & Company has 

realized by deploying enterprise performance 

and compensation management functionality 

as part of a global talent management implementation. 

Find out how the company is using 

both performance and compensation management 

in an integrated fashion to streamline the 

annual compensation evaluation process and 

provide personal appraisal feedback together 

with documented development plans for professional 

growth of its employees. Learn how 

Milliken & Company is utilizing the flexible 

template for employee appraisals to offer a 

robust set of tools that enhance employee 

development. Learn how the company is using 

cascading goals to propagate the goals of the 

steering committee throughout the organization. 

See how Milliken & Company prepared 

for the integration between the modules with 

development enhancements that best leveraged 

the core framework, including a custom 

table to control the appraisal form substitutes. 

Learn how the company is using multi-level 

approvals and notifications to increase communication 

during the compensation review 

process. 

Get enterprise compensation 

management functionality up and 

running in five easy steps 

Cathryn Westgarth, Symphony Management 

Consulting 

This session provides you with an overview 

of specific tools and techniques you can utilize 

to implement compensation management 

in five easy steps. Get answers to your questions 

about the core foundation needed for a 

compensation management implementation. 

Learn what functionality might not be necessary 

for your initial implementation. Review 

some of the major configuration tables, and 

learn how to accelerate the timeline by setting 

up only mandatory configuration while leaving 

other configuration, such as job pricing, for 

later. Discover why a phased approach for compensation 

management can sometimes be 

the best implementation method. Learn what 

business processes, such as salary increases 

or promotion processes, need to be clearly 

defined to support your compensation management 

process and ensure success. Take 

home compensation management configuration 

guidelines detailing common plan set-ups 

for salary increases and bonus payments. 

Panel discussion 

HR managers and experts share 

insights and lessons learned from 

their implementations of SAP 

Visualization Solutions by Nakisa 

Moderators: Lillian Reaume, Nakisa; David 

N. Pereles, Accenture; Luke Marson, GAVDI 

DEUTSCHLAND GMBH 

Join a panel of experienced HR managers 

and consultants and explore implementation 

best practices and business processes behind 

successful SAP Org and Talent Visualization 

by Nakisa projects. These experts will share 

lessons learned and recommendations in a 

unique, fast-paced format that will throw ideas 

your way almost faster than you can capture 

them in writing! Answer questions like: What 

is the impact of SAP ERP HCM data quality on 

your implementations? What career and succession 

planning best practices should you 

consider? What are the customer’s and the 

consultant’s responsibilities throughout an 

implementation? How can you best manage 

security and portal integration to optimize 

SAP ERP HCM data accessibility across the 

enterprise? How can you implement the Talent 

Framework by Nakisa to leverage your SAP ERP 

HCM job architecture? Walk away with dozens 

of practical, original, and easy-to-implement 

ideas for your own project. 

15 

Live Demo 

Social performance management 

Heike Kolar, SAP AG 

Step through a detailed demonstration of how 

social media and the cloud can be leveraged to 

improve employee performance. See how this 

collaboration-centric solution enables managers 

and employees to easily create performance 

and employee development goals. See how 

employees and managers can more easily interact 

with each other, adjust goals, and react 

to dynamically changing business needs. Get 

insight into how managers and employees can 

efficiently evaluate goals in a highly dynamic 

and collaborative manner and create more 

effective individual and business results. 

Case study 

How the University of Kentucky 

rescued its SAP Learning Solution 

implementation 

Jennifer Peavler and Synthia Burchell, 

University of Kentucky 

Learn how the University of Kentucky, faced 

with a multitude of learner issues concerning 

the usability and behavior of its hastily 

implemented and poorly planned SAP Learning 

Solution implementation, overcame the 

odds and is now successfully utilizing the product. 

Examine the areas in the learning portal 

which caused the biggest push back from end 

users after go-live, including buttons and links 

that lacked navigation instructions and poorly 

designed Web-based training (WBT). Learn 

what improvements were made to automate 

the confirmation of WBT courses, streamline 

course administration tasks, as well as other 

steps taken to improve the overall usability of 

the system. See how the University of Kentucky 

has improved reporting to provide supervisors 

and managers with the regulatory compliance 

information they need. Learn why the University 

of Kentucky decided to use manager 

self-service (MSS) so managers can track all of 

the training activities of their subordinates. 




Create performance appraisals 

your employees will love with new 

SAP enhancement package 4 

functionality 

Dwight Jones, AspireHR 

This session offers you proven advice for utilizing 

the dynamic functionality in SAP 

enhancement package 4 to improve employee 

performance appraisals. Get an introduction 

to a new methodology, called the predefined 

performance management process, for rapidly 

deploying content-rich performance 

appraisals. Learn how to use the new userfriendly, 

Web-driven configuration screens and 

wizard-based step-by-step guides that provide 

business users with the ability to set up 

and deploy highly-formatted, presentationquality 

performance appraisals. Examine the 

out-of-the-box integration available between 

performance management and SAP Learning 

Solution, compensation management, talent 

assessments, and e-Recruiting. Get tips and 

tricks for creating custom enhancements that 

address some of the most common requests 

from end users, including color changes and 

auto save. Take home a quick reference guide 

outlining the most commonly used transactions 

and settings within the latest version of 

the performance appraisal system. 

Case study 

Lessons from Starwood’s global 

deployment of e-recruiting 

functionality in over 80 countries 

Pat Simmonds, Starwood Hotels & Resorts 

Listen as Starwood shares lessons from a global 

SAP E-Recruiting implementation for more 

than 80 countries in a very short time frame. 

Take a look at the business drivers and goals 

for the project, including the need for a single 

streamlined global process while accounting 

for local needs, and integrating recruitment 

with other talent management processes. 

See how these factors were used to evaluate 

and select the right e-recruiting solution. 

Learn how Starwood utilized a decentralized 

global recruitment team on its e-recruiting 

project, and how the company secured business 

buy-in. Get insight into the global process 

and system design approach used during 

Starwood’s implementation. Learn how the 

company was able to improve the candidate 

experience with an intuitive and branded user 

interface. 

A comprehensive guide to planning 

and executing a successful SAP 

Learning Solution implementation 

Sharon Newton, hyperCision Inc. 

Obtain detailed best practices to ensure the 

success of your SAP Learning Solution implementation 

or rollout. Learn how to identify 

the interests of all key stakeholders early on 

in order to craft a solution vision that aligns 

with your company’s knowledge management 

goals. Find out why it’s critical to address 

regulatory requirements, such as EU privacy 

requirements and Sarbanes-Oxley, up front. 

Get a comprehensive list of the issues that must 

be addressed during a project scoping session, 

such as content inventory, regulatory tracking 

and reporting, and technology requirements. 

Understand the technical resources you will 

need on site based on your project scope, such 

as resources with SAP NetWeaver Process Integration 

and AICC expertise, Web Dynpro ABAP, 

business server pages, and Java skills. Review 

important considerations that should be taken 

into account as you create a milestone document 

that will drive your project plan, including 

legacy learning management systems, existing 

catalogs, and third-party integration points. 

Examine the change management effort 

required during the implementation and postgo-live. 

Take home a sample scope document 

you can leverage as you plan your own SAP 

Learning Solution project. 

Introducing next generation talent 

management: Social performance 

management 

Heike Kolar, SAP AG 

Delve into SAP’s new offering for supporting 

employee performance management and professional 

growth. Learn how this solution allows 

employees and managers to flexibly manage 

goals in a constantly changing environment. 

Explore the new ways employees and managers 

can collaborate to create, change, and align 

goals and see how this new solution links goals 

and business execution. Learn how employees 

and managers are now able to flexibly manage 

goals in a constantly changing environment. 

Explore how the new solution leverages social 

media concepts to keep employees focused 

and how it allows employees to request and 

receive continuous feedback. Understand how 

ongoing goal alignment helps your employees 

and managers to adjust to business needs and 

get a clear understanding of how collaboration 

and social interaction are built into SAP Talent 

Management. 

16 

Case study 

Lessons from the University of 

Kentucky’s joint implementation of 

MSS and performance management 

functionality 

Debbie Zoll and Leigh Baker, University of 

Kentucky 

Examine the successes and challenges the 

University of Kentucky experienced when 

rolling out SAP functionality for employee performance 

management in conjunction with 

manager self-service (MSS). Hear why the 

University combined the implementation of 

performance management and MSS into one 

project. Take an in-depth look at how the university 

kept its templates flexible, minimized 

the number of templates, and utilized BAdIs 

during the implementation to add header 

information, control column access, check 

weighting percentages, and calculate scores. 

Learn how and why the University of Kentucky 

customized MSS to use the “reports to” 

relationship instead of the “chief” relationship. 

Hear how pilot groups were utilized for testing, 

and how the organizational structure of many 

university departments underwent an extensive 

data cleanup during the project. Find out 

why the University involved its users early in 

the project, especially with form design. See a 

demo of MSS views that were delivered to the 

pilot groups and the standard performance 

evaluation being used across campus. 

Customer discussion forum 

Talent management processes: 

Lessons from the trenches 

Ready for a change of pace from lectures and 

workshops? Join an interactive conversation 

with your peers and hear firsthand their best 

practices, lessons learned, and critical success 

factors for leveraging SAP functionality for talent 

management. Hear how other customers 

standardize HR processes and transform talent, 

manage performance and compensation, 

optimize recruiting activities, and derive value 

from their enterprise learning strategies. Learn 

how your peers are rolling out their talent 

management applications to a broader user 

base. Explore unique ways others are leveraging 

SAP Organizational Visualization by Nakisa 

functionality to ensure sustainable availability 

of top talent to meet ever-changing demands 

and circumstances. Take part in the discussion 

and get real-world examples that are sure to 

help you improve your own talent management 

processes. 




17 

HRexpert 

LIVE 

SAP ERP HCM performance 

management: New features 

enhance employee development 


Don’t miss this opportunity to personally meet 

Venki Krishnamoorthy, SAP ERP HCM Consultant, 

SAP America, and engage in discussion 

about one of his most widely read articles 

from HR Expert — the leading publication and 

knowledgebase for organizations that leverage 

SAP solutions that support HR. Learn how 

to use the latest performance management 

functionality delivered with SAP enhancement 

package 4 to provide 360-degree feedback 

to employees, conduct calibrations, set team 

goals, identify development needs, and integrate 

the training needs with SAP Enterprise 

Learning solution. View examples of the two 

user interface options to perform the appraisal 

process. Understand the uses of and differences 

between the predefined performance 

management process and the flexible performance 

management process. Learn how to 

leverage performance management functionality 

to build and motivate teams to achieve 

greater success by aligning team and corporate 

goals to specific, measurable individual 

goals. You’ll receive a copy of the article free of 

charge and engage with peers who have the 

same interests and priorities. 

Live demo 

See how to leverage the cloudbased 

talent management 

capabilities of SuccessFactors, an 

SAP company 

Dennis Villahermosa, SuccessFactors, An SAP 

company 

Join this live demonstration and see firsthand 

how to leverage the cloud-based talent management 

capabilities of SuccessFactors, an SAP 

company, to improve your business execution. 

See how strategic goals are aligned throughout 

the organization and then take a look at 

the performance review process. See how you 

can close the gap after a performance review, 

adjusting goals, assigning training, and paying 

people for their performance. Take a look 

at how you can easily align the workforce, optimize 

performance, and accelerate the overall 

business performance with the cloud-based 

talent management capabilities of SuccessFactors, 

an SAP company 


Track 3 

18 

Self-services and shared services 

Case study 

It’s all about the user: Kellogg 

Company’s strategy for ensuring a 

positive and productive ESS and 

MSS experience 

Xavier Kuri and Heather Liss, Kellogg Company 

This session explores the enhancements Kellogg 

Company has made to its global manager 

and employee self-service portals to improve 

worker and manager productivity. Understand 

how managers are now able to sign off on time 

approvals via mobile devices, and all users are 

able to perform HR tasks faster with simplified 

forms for common transactions with customized 

dropdowns. Find out how Kellogg Company has 

improved the user-friendliness, navigation, and 

intuitiveness of its self-service portal based on 

user feedback gathered since it was rolled out in 

2009. Take a look at some of the 400+ enhancements 

the company has implemented to address 

this feedback, including pre-population of forms 

based on SAP data. Discover what Kellogg Company 

wished it had known when planning the 

Americas portal roll out; for example, allowing 

the users and managers to define “user friendliness.” 

Examine specific enhancements that have 

garnered the most favorable response from Kellogg 

employees to date. 

Techniques and best practices to 

improve manager and employee 

self-service usability 


This session explores the critical issue of how 

to expose manager self-service and employee 

self-service functionality to your end users 

in a simple and compelling way. Time and 

again, usability proves to be a vital part of 

self-service implementations, whether it is to 

support personnel and organizational change 

requests, performance management, compensation 

management, or any other employee 

or manager self-service component. This session 

delivers critical advice and practical tips 

for all those implementing (or who have implemented) 

an application that touches varied user 

types (employee, manager, HR), populations 

(union, non-union, executives) and geographies. 

Best practices discussed include improvement 

in portal navigation, taxonomy, and look and 

feel. Get tips to extend standard SAP functionality 

into highly usable components that 

employees and managers will enjoy using. 

An up-to-date guide to employee 

and manager self-service 

functionality in SAP enhancement 

package 5 

Gertrud Beisel, SAP Labs 

Get an up-to-date look at the new portalagnostic 

and user-friendly version of employee 

and manager self-service based on Web Dynpro 

for ABAP delivered with SAP enhancement 

package 5. Get an overview of the new mobile 

applications for employees and managers. See 

how to utilize the new time management process 

for easier and quicker leave requests and 

approval. Get a firsthand look at simplified 

user interfaces and interaction patterns. Learn 

how to deploy new personal information management 

options to provide an easier and 

more user-friendly option for employees to 

maintain their own information. Explore new 

ways that managers can more easily access 

information and an employee-based starting 

point for processes. Find out how new mobile 

applications, including workflow and productivity 

applications, such as employee lookup, 

leave request, timesheet, approvals, and process-based 

tablet apps, can speed approval 

processes and reduce bottlenecks. 

Case study 

Reducing paper-based processes by 

15% at Australia Post 

Robert Makinson, Australia Post 

Explore lessons learned by Australia Post as 

it implemented SAP ERP HCM processes and 

forms. Hear how the organization reduced 

20,000 paper forms by 15%. Find out why Australia 

Post had to redesign many of its manual 

forms from the ground up. Learn how the organization 

is now able to streamline processes 

such as temporary transfer occupancies, promotions, 

and higher duties. See how Australia 

Post was able to simplify data entry, increase 

the use of electronic forms, and link forms to 

workflows for faster approvals. Step through 

examples that illustrate how the organization’s 

employees and managers are now more 

self-sufficient and less reliant on the HR department. 

Delve into the advantages Australia Post 

gained in terms of efficiency, reduced manual 

paper handling and employee empowerment. 

Walk away from this session with an understanding 

of what you need to know before you 

implement SAP ERP HCM processes and forms 

and key factors to evaluate before beginning 

your project. 



Track 3: Self-services and shared services 

19 

Reducing inefficiencies and risks 

associated with paper-based HR 

documents and forms 

Julia Yatskar, SAP Labs 

This session describes alternatives to the cumbersome 

process of managing employees 

using paper-based documents and forms. Find 

out how the SAP Employee File Management 

application by OpenText can be used to digitize 

paper employee records and integrate 

them with your SAP ERP HCM system. Learn 

how you can enable access to documents as 

well as to SAP transactional data and reports 

using the single SAP ERP HCM authorization 

concept. Gain insight into how other customers 

are using this central point of storage 

and access to realize five significant benefits: 

Assurance that employees can exercise their 

legally-protected right to access their personnel 

records at any time; improved compliance 

with employee data privacy laws; significant 

reduction in time formerly wasted locating 

and distributing documents; fewer data errors; 

and better governance and enforcement of 

employee data retention policies. Step through 

a demo that illustrates how personnel can view 

electronic documents via SAP GUI or portalbased 

self-service. 

Panel discussion 

The future of HR shared services — 

Predictions from the experts 

Moderator: Franz Dietering, SAP 

Join a panel of experienced HR managers and 

consultants and get their views on the next 

stage or next step for HR shared services. These 

experts will share lessons learned and recommendations 

in a unique, fast-paced format that 

will throw ideas your way almost faster than 

you can capture them in writing! Answer questions 

like: What makes the SAP Shared Service 

Framework for HR unique? Will HR shared services 

evolve beyond a transactional focus? 

What are the expectations on HR technology? 

What are the drivers toward shared services? 

Will there be a convergence of several areas 

of shared services (finance and IT, for example)? 

How can you transition from a call center 

model to an HR specialist model? Walk away 

with dozens of practical, original, and easyto-implement 

ideas to map out the future of 

shared services in your organization. 

Customer discussion forum 

Real-world lessons to deploy and 

optimize ESS and MSS applications 

Are you evaluating your options for employee 

self-service (ESS) and manager self-service 

(MSS) functionality, about to begin utilizing 

ESS and MSS, or looking for ways to derive 

greater value from your existing ESS and MSS 

applications? Join an interactive conversation 

with your peers to discuss the opportunities 

and unique challenges of a self-service project 

to determine whether it’s the right choice 

for your organization. Assess your options for 

expanding your existing self-services footprint. 

Explore the critical decisions, steps, and 

resource requirements of other self-service 

projects your peers have tackled. Gain insight 

into how your counterparts are using self-services 

to make business improvements. Hear 

how they have improved usability and navigation 

within self-service portals. Learn how your 

peers are leveraging SAP Interactive Forms by 

Adobe to enhance usability and increase adoption 

of employee and manager self-service 

applications. 

A how-to guide for putting your 

self-service and other HR 

functionality on the Web 

Jacob Crane, EPI-USE America 

This session evaluates the types of HR functionality 

that can be utilized over the Internet, 

including employee and manager self-service 

and SAP E-Recruiting, when and why it 

makes sense to do so, and risks that must 

be mitigated when deploying an Internet-facing 

solution. Learn what you can achieve by 

exposing self-service functionality on the Web, 

such as eliminating paper pay statements and 

allowing activities like open enrollment to be 

performed from home. See how SAP E-Recruiting 

can be used to allow applicants to browse 

job postings and apply online. Learn how SAP’s 

changing landscape, including changes to the 

architecture, brought on by SAP enhancement 

package 5, affect your Web design. Identify 

the technical challenges of exposing your portal 

to the Internet and the things you can do 

to design and secure your Internet solution. 

Learn how to deploy self-services on mobile 

devices and what steps are needed to ensure 

secure communication between your system 

and your mobile users. Take home copies of 

typical architecture diagrams for external-facing 

solutions, and learn how components like 

proxies, dispatchers, and firewalls can help to 

secure your system. Understand the implications 

of supporting home users accessing the 

portal and organizational changes that can 

result from exposing your portal. 

Lessons to improve self-services 

and streamline HR processes 

through proper use of SAP 

Interactive Forms by Adobe 

Michael White, Exaserv 

Understand the proper way to set up SAP 

Interactive Forms by Adobe and use them 

to streamline existing HR business processes, 

such as promotions or employee transfers. Get 

ideas to enhance ESS and MSS usability with 

SAP Interactive Forms by Adobe features. Learn 

to streamline data entry, increase online and 

offline forms usage, and tie forms to workflows 

for submissions, approvals, and reviews. Find 

out how to properly check a workflow process 

to ensure that all business audit requirements 

are met. Step through examples that show 

how interactive forms can be customized 

and changed to meet the needs of your HR 

business requirements using custom error 

messages, dynamically generated field content, 

and restrictions on form data that align 

with system security. 

Advanced tips and tricks to 

increase your proficiency with SAP 

Interactive Forms by Adobe 

Michael White, Exaserv 

This presentation provides a wealth of 

advanced tips and techniques for customizing 

and optimizing SAP Interactive Forms by 

Adobe. Learn how to dynamically display form 

content by hiding or revealing sections of the 

form based on the user’s interaction. Examine 

how to perform calculations in real time so 

that any custom calculated values are updated 

on the display. See how to trigger form calls 

to the SAP system to pull updated dropdown 

values and table entries for display. Learn how 

these advanced techniques can be used to 

reduce the number of forms required for an 

implementation, since their look and feel can 

be altered dynamically based on the end user. 

See how deploying the techniques taught in 

this session can increase the flexibility of your 

forms. Take home sample code that can be 

used to replicate the advanced techniques discussed 

in the presentation. 



Track 3: Self-services and shared services 

20 

Live demo 

Manager and employee self-service 

Gertrud Beisel, SAP Labs 

Step through an in-depth demonstration of 

the standard employee and manager self-service 

solutions and explore the most frequently 

used functionality for employees and managers. 

See how easy it is for employees to take 

control of and update their own data and submit 

requests. Find out how a manager can use 

the new team viewer to look at employee profiles 

or start a process or perform an action 

on behalf of an employee. Find out how MSS 

helps a manager to make better decisions by 

accessing analytical information or by comparing 

employees side-by-side. Gain insight 

into how MSS guides a manager through periodic 

tasks such as compensation planning or 

performance management. See how mobile 

applications allow employees to search a directory 

of coworkers and their organizational 

details, request leaves, and record their time. 

Find out how managers can perform approvals, 

review candidate information and record 

interview results, and access employee profiles 

and reports or KPIs anytime, anywhere on 

a mobile device. 


Track 4 

21 

Payroll and benefits 

Case study 

Inside Comcast Cable’s successful 

approach for slashing payroll costs 

with a centralized, automated 

process 

Lori Eagan, Comcast Cable 

Learn how Comcast Cable has moved from 

a decentralized to a centralized platform 

and from manual to automated processes to 

streamline and reduce the costs of processing 

payroll. See how HR and payroll leadership at 

Comcast have worked together to standardize 

payroll rules and establish a service delivery 

model that includes SLAs and a clear escalation 

path for problems. Get examples of productivity 

gains Comcast has realized using this new 

payroll model. Learn how Comcast’s payroll 

department has expanded the use of SAP ERP 

HCM processes and forms to centralize and 

automate various types of payroll entries that 

were previously entered manually. See how 

Comcast enabled audit tracking by utilizing 

the online form approval process. Learn how 

Comcast has significantly reduced the cost of 

printing checks, earning statements, and mailing 

expenses with the addition of pay cards 

and direct deposit functionality for off-cycle 

payments. 

An up-to-date guide to 

troubleshooting the payroll process 

if and when you encounter an error 

Mike Timm, Integrated Consulting Group 

Determining what causes a payroll warning, 

error, or incorrect result may seem like a daunting 

task. However, there are techniques to 

narrow down the cause and return a positive 

outcome. This session explores the most common 

payroll issues and identifies where to look 

first for a solution. Learn how to use the payroll 

log to narrow down the object(s) master 

data, configuration, or systemic issue causing 

the problem, and learn how to determine the 

best approach for resolution. Identify other 

SAP ERP HCM modules that may be causing 

the issue by analyzing the payroll log or error 

messages and see what infotypes, clusters, or 

table to check first. Understand how to troubleshoot 

payroll process models and tips for 

getting them going after an error. 

Seven tips that ensure a smooth 

and successful implementation of 

payroll functionality 

Steve Bogner, Insight Consulting Partners 

This session explores strategies and best practices 

for implementing the important and 

often complex SAP payroll module. Explore 

best practices to thoroughly map SAP wage 

types to legacy codes to ensure a solid conversion 

and parallel test. Learn how to ensure 

the quality of the HR data you use to populate 

your payroll solution, and the role that 

clean data plays in making or breaking your 

adherence to payroll requirements. Get insight 

into the complex integration between payroll 

and accounting and learn why it is crucial to 

think about this when you begin your project. 

Find out why you need to prepare for parallel 

testing well ahead of time and find ways to 

automate the comparison process. Gather tips 

to ensure your payroll calculations work properly 

post go-live. Examine the dos and don’ts 

of payroll user interface design. Learn how to 

ensure every payroll customization works both 

with the current period and retroactive calculations. 

Assess the strengths, limitations, and 

tradeoffs of various payroll reporting options, 

including SAP ERP HCM, SAP NetWeaver BW, 

and third-party tools. 

2012 roadmap for SAP payroll 

functionality 

Julia Yatskar, SAP Labs 

Learn about the latest enhancements to payroll 

functionality in SAP, including best practices 

and trends in global payroll and localization 

and considerations for emerging market countries 

such as Brazil, Russia, India, and China. 

Learn new ways to set up payroll to handle 

multi-country processing in a global or local 

system. Identify the pro and cons of a global 

payroll system, including the complexity of 

implementing changes to your system at a 

time that doesn’t cause a work stoppage in 

any part of the world. Get an understanding 

of the functionality available within the various 

country versions of payroll. Walk through 

the latest roadmap information for payroll in 

SAP, including new country-specific developments, 

and take a look at how customers are 

utilizing the functionality to process payroll 

more efficiently. 

A comprehensive guide to 

configuring, integrating, and 

optimizing the Family Medical 

Leave Act (FMLA) workbench 

Jennifer Adams, AspireHR 

This session provides you with detailed information 

on how you can utilize the FMLA 

workbench tool in SAP to reduce time spent 

determining eligibility and manually tracking 

absences taken against the FMLA mandated 

entitlement guidelines. Gain a detailed understanding 

of the full range of functionality 

available with the FMLA workbench. Learn 

how the weekly converter impacts the number 

of hours of FMLA an employee is eligible 

to receive and how configuration decisions 

also impact this calculation. See how eligibility 

based on seniority and hours worked is 

determined and applied. Learn how to create, 

test, and edit an FMLA request. Learn why 

quota banks cannot be used to track FMLA. Get 

insight into integration considerations with 

personnel administration, time management, 

and payroll. Learn how to determine if the 

employee is subject to state or federal guidelines. 

Learn what basic configuration steps are 

needed to support your organization’s business 

requirements. See a demo of how the 

FMLA workbench is utilized to create leave 

requests. 



Track 4: Payroll and benefits 

A comprehensive guide to avoiding 

the pitfalls of SAP payroll year-end 

processing 

Yu Chen, Deloitte 

This session delves into what you need to know to 

avoid the pitfalls of year-end payroll processing. 

Walk through the key steps for preparing yearend 

processing, including project preparation, 

system updates for year-end, ongoing monitoring 

activities, requirements gathering, and data 

assessment. Gain insight into SAP’s release strategy 

and timeframe for year-end HR support pack 

and country legal changes. Learn when it is best 

to implement these to minimize the business 

impact to other functional areas, such as finance, 

during year-end. Examine the most common 

payroll data issues that can compromise year-end 

processing, such as unprocessed claims. Explore 

different tools to assess the integrity of year-todate 

payroll data. Evaluate the different ways of 

adjusting year-end tax results to ensure compliance 

and accuracy of year-end tax reporting. 

Examine additional steps you need to prepare for 

the first payroll processing in the upcoming year, 

such as defining the payroll calendar, updating 

garnishment tables, and changing annual benefits 

limits. Take home a sample project plan and 

year-end checklist that will guide you through an 

efficient and successful year-end payroll process. 

Tips and tricks for implementing 

and optimizing BSI Tax Factory for 

SAP payroll 

Kathy Morris, Symphony Management 

Consulting 

Whether you’re new to BSI Tax Factory or are 

looking for ways to use it better, this session 

will provide you with invaluable tips and tricks. 

Find out what degree of technical knowledge 

and tax knowledge should be represented on 

your project team if you are implementing BSI 

for the first time. Identify the role your Basis 

team plays in setting up and maintaining BSI 

with your payroll system. Understand the steps 

and considerations that are unique to upgrade 

projects as opposed to new implementations. 

Explore proven techniques for keeping your 

system and records up to date. Examine important 

configurations and settings that must be 

in place in both the BSI and SAP payroll system. 

Step through the tasks that must be performed 

on a monthly, quarterly, and annual basis to 

stay current with your tax needs. Gain insight 

into how Basis and payroll teams can collaborate 

successfully to ensure an optimized 

system and compliance with current tax laws. 

Come away with sample configuration and 

documentation you can use in your BSI-SAP 

payroll environment. 

Best practices for implementing 

and configuring a HIPAA-compliant 

834 health benefit enrollment 

interface with minimal custom 

programming 

Ben Oosthuysen, EPI-USE America 

Learn how to implement and configure health 

benefit enrollment interface files that conform 

to the HIPAA compliant 834 file format 

standard in SAP ERP — without the need for 

third-party external transformation products. 

Find out how to map benefits configuration 

to the provider’s 834 requirements, and how 

to extend the standard SAP benefit IDoc functionality 

to generate the required output files. 

Learn how to adapt the 834 output files when 

benefit providers or plans change, without 

the need for custom development. Discover 

how a standardized health benefit interface 

solution can minimize benefit interface maintenance 

and testing. Take home sample 834 

implementation documentation and a sample 

user guide. 

Lessons for smooth payroll and 

accounting integration 

Steve Bogner, Insight Consulting Partners 

Working with finance — both organizationally 

and from a systems perspective — is a 

necessity, not an option, for payroll teams. This 

session walks you through the key integration 

points between payroll and accounting 

(FI/CO) applications within your SAP system. 

Identify the best ways to optimize data flows 

and troubleshoot common errors. Understand 

how data is transferred between payroll and 

accounting applications. Get solutions to the 

most significant integration challenges, including 

posting retroactive calculations; posting 

month-end accruals during payroll processing; 

and verifying that third-party remittance 

has been done for off-cycle payroll. Get tips to 

reverse postings between payroll and accounting 

and set up a company transfer clearing 

account, and post taxes by tax authority. Take 

home a detailed process flow of payroll to 

accounting postings; a configuration checklist 

for postings; and a list of workarounds for tackling 

typical integration challenges between 

payroll and accounting. 

22 

A step-by-step guide to payroll 

reconciliation and tax reporting 

Vicki Kyle, Symphony Management Consulting 

This presentation provides an overview of the 

payroll reconciliation process and offers lessons 

for managing payroll taxes in each period. 

Explore your options for paying employment 

taxes in the right amounts, and on time. See 

how to utilize SAP reports to reconcile the payroll 

tax results that appear in payroll tables, 

balance tax calculation results for quarterly 

941 reports, and meet state tax and unemployment 

insurance reporting requirements. 

Learn how to streamline year-end processing 

of Forms W-2 and W-3. Get tips for keeping 

payroll taxes in sync with BSI updates and learn 

how they relate to the first payroll of the new 

year. Learn what tables need to be maintained 

by the user in BSI and SAP. 

The fundamentals of wage types 

and tax models in SAP payroll 

Mike Timm, Integrated Consulting Group 

Understand the important link between wage 

types and tax models in SAP payroll functionality 

and learn exactly how and where 

the information comes into play during payroll 

processing. See how the link between 

wage types and tax models is utilized in the 

BSI® TaxFactory solution. Know what wage 

types are covered by processing classes 69 

and 71 and how they relate to the tax model 

link. Understand how SAP ERP HCM supports 

key tax models, tax combinations, and tax 

types, and learn when and how to create them 

on your own. Get advice to avoid potentially 

costly pitfalls associated with wage types and 

tax models, such as tweaking the existing 

model for deferred compensation and volunteer 

taxes. 



Track 4: Payroll and benefits 


LIVE 

Accelerate the acceptance of a new 

SAP payroll system 

Deepankar Maitra, Accenture 


Deepankar Maitra, Senior Manager, Accenture, 

and engage in an in-depth discussion about 

one of his most widely read articles from HR 

Expert — the leading publication and knowledgebase 

for organizations that leverage SAP 

solutions that support HR. Learn how to complete 

acceptance testing for an SAP payroll 

system using an optimized approach that 

guarantees a thorough review before project 

acceptance. Get tips for better defining tasks, 

removing duplications, facilitating investigations 

of errors, and documenting the testing 

performed with a higher degree of efficiency. 

You’ll receive a copy of the article free of charge 

and engage with peers who have the same 

interests and priorities. 

How to administer 401(k) and Roth 

IRA plans in SAP ERP HCM 


This session explores the functionality provided 

in SAP ERP HCM for administering 401(k) 

and Roth IRA plans. Assess the various methods 

for setting up 401(k) plans — 401(k) and 

catch-up as a combined plan or as two separate 

plans, for example — and learn what the 

recommended approach is depending on your 

SAP environment. Learn how to utilize the benefits 

eligibility user exit to apply the age limit 

and to configure plan level limits. Learn how 

to utilize payroll schema and a personnel calculation 

rule to resolve any challenges you 

encounter when implementing both a 401(k) 

and a Roth IRA plan. Get tips for integrating 

401(k) plan administrators and transmitting 

employee demographics to 401(k) plan administrators. 

Find out how to read payroll results 

and export 401(k) contribution amounts to the 

401(k) plan administrators. Learn how to report 

contributions to accurately account for offcycles 

and retroactive calculations. 

23 

Best practices for configuring 

benefits limits in your SAP system 

Cathy Bursch, EPI-USE America 

This session delves into the different benefits 

limits you can set up in your SAP system, 

including 403b, 415c, health savings accounts, 

and highly-compensated employees. Find out 

how limits work together. Learn how to ensure 

that limits and benefit plans are IRS compliant. 

Identify the limits that could be affected if 

a BAdI is needed for calculations of contributions. 

Get best practices for configuration and 

post go-live maintenance of limits. Delve into 

the meanings of different plan attributes and 

see how they work with the limits in SAP. Find 

out when you should update limits with support 

packs and get best practices for testing 

the new limits prior to the start of a calendar 

year. Take home a list of different IRS limits with 

an explanation of the meaning of the limit and 

how it is used. 


Track 5 

24 

Time and travel management 


implementing and getting started 

with time management 

functionality 

Tonda Franklin, Deloitte Consulting 

This session takes you step-by-step through 

a typical time management implementation 

project. Identify key decisions you need to 

make before you start, such as selecting the 

best time recording and evaluation method. 

Find out why it’s easy to underestimate a time 

management project timeline because of several 

complexities, including a lack of resources, 

a lack of understanding of the amount of 

work required, or the project running at a 

bad time of the year (during year end payroll). 

Gain insight into how other companies have 

overcome challenges around integration testing 

with payroll. Examine areas that will need 

attention up front, such as business process 

evaluation (and potentially reengineering), org 

structure visibility, and organizational change 

management. Learn how to create a detailed 

implementation roadmap, and get advice to 

help you succeed in each phase of the project; 

for example, careful business process documentation 

is required during blueprinting. 

Take home a document containing leading 

practices for a successful time management 

implementation. 

Expert advice for choosing the best 

travel management solution from 

SAP 

Birgit Starmanns, SAP 

Attend this session and explore the functionality 

and options for utilizing SAP Travel 

Management, whether OnPremise, OnDevice 

or OnDemand. Get best practices for streamlining 

the entire trip lifecycle from planning to 

reimbursement. Find out what is new with the 

OnPremise travel management application, as 

well as how its travel expense capabilities can 

be extended to a mobile device. Hear about 

the new SAP Travel OnDemand solution, and 

how it meets unique business traveler needs 

through its ease of use and mobility.Take a 

guided tour of all three options, the benefits 

of each and decide which solution best meets 

your need to contain travel costs and increase 

compliance. 

Get greater transparency into your 

corporate travel patterns and 

expenses by getting rid of paperbased 

processes 

Arif Esa, SAP Labs 

This session walks you through an alternative 

to the existing cumbersome paper-based process 

of submitting travel expenses. Learn how 

you can utilize the SAP Travel Receipts Management 

application by OpenText to reduce 

the amount of time it takes you to file travel 

expenses and process reimbursements. Learn 

how to gain control of travel expenses and 

ensure compliance with your company’s travel 

policy and corporate travel budget. Hear how 

you can improve decision making and minimize 

risk through greater data transparency, 

integrity, and availability. Step through a demo 

showing how personnel can store e-receipts 

in a personal e-receipt repository with automatic 

recognition of employee ID and travel ID. 

See how employees can preview and include 

e-receipts with their expense reports and how 

managers can review them via a new e-receipts 

audit dashboard. 

How to optimize your ESS time 

entry process with new 

functionality in SAP enhancement 

package 5 

Francois Botha, EPI-USE America 

Understand the functionality available with 

the new employee self-service (ESS) record 

working time service in SAP enhancement 

package 5, and get tips for installing and integrating 

it with your SAP ERP HCM system. 

Learn how to leverage the payroll control 

record to integrate the ESS time entry service 

into the payroll process. Find out how to convert 

the Java-based ESS record working time 

service from SAP enhancement package 4 to 

the new Web Dynpro ABAP-based service in 

SAP enhancement package 5. Learn how to 

configure and enhance the standard service to 

address common process and usability issues, 

such as integrating the payroll control record 

status into time entry or displaying the current 

payroll period to employees. Step through a 

demo that illustrates the new time entry process. 

Take home sample code to enhance the 

additional information section on the new ESS 

record working time service. 

New techniques and technologies to 

improve the effectiveness of shift 

planning and estimating cost per 

shift 

Ralf Wagner, SAP AG 

This session provides you with an alternative 

to the cumbersome process of 

managing employee schedules. Find out how 

SAP Workforce Scheduling and Optimization 

by ClickSoftware can be used to plan rosters 

and deploy your workforce efficiently. 

Identify four ways to shave significant costs 

— improve worker productivity, reduce headcount, 

lower overtime payments, and eliminate 

penalties due to missed service levels and 

working agreements. Examine cost reductions 

you could realize as a result of centralizing 

your planning, scheduling, and dispatching 

operations. See how to create shift patterns 

automatically, depending on given demand. 

Explore the options for long- and short-term 

shift planning. Find out how to automate rule 

checks and leverage contextual data to optimize 

workforce deployment. Get insight into 

the integration between SAP ERP HCM and the 

workforce scheduling and optimization (WSO) 

functionality, and learn what options you have 

to run WSO within your system landscape. Step 

through a demo of a demand-driven long- and 

short-term shift planning process. 



Track 5: Time and travel management 

25 

Speed travel bookings, approvals, 

and expense processing by deploying 

SAP Travel OnDemand to mobile 

devices 

Birgit Starmanns, SAP 

Explore the options available via SAP Travel 

OnDemand and mobile technology to ensure 

that your employees’ business travel is managed 

efficiently and cost effectively. Find out 

how employees can easily access corporate 

travel policies to ensure their requests will be 

quickly approved, see how the approvals are 

processed on a mobile device, and learn how 

to enable travel bookings. Step through a 

demo that illustrates how a business traveler 

can easily submit expense receipts and create 

an expense report item with a camera-enabled 

smartphone, such as a BlackBerry or iPhone, to 

ensure that receipts are not misplaced or lost. 

Follow the business traveler as a full expense 

report is created on a tablet device, such as 

an iPad, for expense report submission on the 

road that results in faster reimbursements. 

Learn how to set up important data, such as 

business traveler, travel policy, and expense 

type, and credit card data. 


Track 6 

26 

Organizational management and 

personnel administration 

Case study 

Tyson Foods’ best practices for 

simplifying and streamlining 

organizational management 

and reporting 

Kim Beatty, Tyson Foods 

Hear how Tyson Foods leverages organizational 

management (OM) functionality to make 

its HR processes and reporting more efficient 

and user-friendly. Gain a solid understanding 

of how Tyson handles OM maintenance, 

including organizational changes and object 

creation and modification. Review the guiding 

principles behind Tyson’s OM design, and see 

examples of how object-naming conventions 

and design decisions enable Tyson to reduce 

data entry by providing organizational data 

to its bonus, performance review, and account 

request systems. Hear a detailed account of 

how Tyson uses custom objects such as business 

area, group-unit-division-complex, and 

shift to better enable reporting and auditing. 

Come away with an understanding of the 

unique “ladder” alignment of Tyson’s organizational 

structure that allows line reporting even 

when managers don’t reside in the same organizational 

unit as their subordinates. Take a 

look at why the organizational structure is set 

up in a unique way for international divisions, 

and learn how the structure setup allows the 

international groups to make their own supervisor 

and cost center changes. 

Proven techniques to properly 

configure or update the design of 

personnel administration (PA) to 

optimize HR operations 

Cathryn Westgarth, Symphony Management 

Consulting 

This session offers best practices for the proper 

design, configuration, and maintenance of 

personnel administration (PA) functionality. 

Gather tips for setting up your compensation 

structure to prevent keying errors. Learn how 

automating PA processes using standard SAP 

tools, such as dynamic actions and features, 

can save time and reduce manual and paperbased 

tasks. Drill down into organizational 

structures to learn how proper PA design can 

drive more efficient HR reporting. Examine 

the right ways to name and number your 

actions. Find out how your approach affects 

how smoothly you are able to merge disparate 

systems, split systems, and incrementally 

roll out new systems. Identify key fields to be 

aware of when modifying info groups. Get best 

practices for integrating PA with organizational 

management (OM) functionality. Gain insight 

into when it makes sense to keep employees’ 

PA records separate from the OM structure. 

Step-by-step instruction for 

creating organizational charts 


Learn the best way to configure your organizational 

structure to produce org charts using 

OM functionality. Get tips for storing the hierarchical 

relationships among the employees. 

Step through detailed examples that show 

you how to configure supervisor relationships, 

where to store them, and the maintenance 

strategies that keep them up to date. Obtain 

best practices for creating an ABAP program to 

download information that is presented in an 

organizational chart, including tips to design a 

detailed selection screen. Assess the pros and 

cons of various org chart options. Get detailed 

instruction to leverage Microsoft Visio to create 

customized, real-time org charts. Take home 

ABAP code to assist you in producing the output 

file. 

The good, the bad, and the ugly of 

designing effective enterprise and 

personnel structures 

Tracy Simoneau, AspireHR 

Everyone knows enterprise and personnel 

structures are the cornerstones to an effective 

SAP ERP HCM system; however, these structures 

can present challenges to even the most 

experienced administrators. This session walks 

through the building blocks of the enterprise 

and personnel structures in SAP and provides 

best practices for customizing them to meet 

your needs. Understand personnel areas, personnel 

sub-areas and their relationships to 

each other and company codes. Learn more 

about the interconnectedness of these structures 

and the implications of best and worst 

design practices. Learn how to organize your 

business needs in order to understand your 

unique requirements, maximize the enterprise 

and personnel structures categories, and to 

harness SAP’s reporting potential. Learn how 

to recognize bad structures that are duplicative 

or don’t fit your reporting needs and how 

to improve them. Take a look at alternative 

fields beyond enterprise and personnel structures 

that can be used to identify or categorize 

employees, including employment status, 

customer defined status, work contract, and 

percent utilization. Take home questionnaires 

to help guide the categorization and design 

process, as well as examples of good and bad 

enterprise and personnel structures. 



Track 6: Organizational management and personnel administration 

27 

Seven tips to help you optimize 

your organizational management 

(OM) processes and structures 

Kellie Fitzpatrick, Symphony Management 

Consulting 

This session explores the symptoms and 

causes of the most common organizational 

management (OM) challenges and provides 

tips for avoiding them. Learn why it’s advisable 

to model OM structures after your organizational 

structure (rather than your cost centers) 

for reporting, and the problems you’ll avert by 

doing so. Discover the proper ways to set up 

and troubleshoot your organizational structure 

for headcount and reporting hierarchies. 

Learn how to create a position with four basic 

links from the organizational structure — position, 

cost center, job, and organizational unit 

— and understand why maintaining chief 

relationships may be necessary for future functionality 

enhancements. Learn which common 

OM mistakes adversely impact employee and 

manager self-service functionality and get tips 

for avoiding these pitfalls. 


LIVE 

Best practice design for HCM 

personnel structure and employee 

status fields 



Danielle Larocca, Executive HR Consultant, spinifexIT, 

and engage in an in-depth discussion 

about one of her most widely read articles 

from HR Expert — the leading publication and 

knowledgebase for organizations that leverage 

SAP solutions that support HR. Learn how 

to use personnel structure status fields, such as 

customer-specific status, to appropriately capture 

employee status. Understand the options 

available for the classification of associates and 

avoid misusing the employee group and subgroup 

fields. See how a personnel structure 

is designed to segregate and delineate different 

types of employees into categories for uses 

such as reporting, payroll, benefits, time management, 

and shift planning. View an example 

of a new best practice that allows for greater 

classification options and flexibility in using the 

personnel structure. You’ll receive a copy of the 

article free of charge and engage with peers 

who have the same interests and priorities. 

Case study 

A new, fully integrated onboarding 

process gets new employees at 

Southern California Edison up and 

running faster 

Sean Edwards, Southern California Edison 

When Southern California Edison realized that 

many new employees couldn’t actually start 

working their first day on the job as the result 

of a poor onboarding process, the company 

designed a new process using standard SAP 

functionality. Learn how Southern California 

Edison used self-service forms, workflows, 

and dashboards in its new onboarding process. 

Find out how the company streamlined 

many of the individual onboarding tasks, such 

as including space certification, org structure 

design and modification, background investigation, 

and role provisioning for SAP system 

access. See how Southern California Edison utilized 

dashboards to improve communication 

and status visibility throughout the onboarding 

process. Gain insight into the company’s 

strategy for securing business buy-in to the 

new process and handling change management. 

Understand the potential return on 

investment the company realized from fully 

integrating and streamlining the employee 

onboarding process. See a demo of Southern 

California Edison’s onboarding processes as it 

is used today. 


Track 7 

28 

HR reporting 

Case study 

How Valero Energy Corporation 

leverages query tools for its ad hoc 

HR reporting needs 

Sandi Rodriguez, Valero Energy Corporation 

Hear how Valero Energy Corporation’s HRIS 

team uses query tools to provide a user-friendly 

reporting environment while also controlling 

user access to reports and reducing reporting 

errors. Get a step-by-step account of how the 

team leverages query tools to create ad hoc 

benefits and other general employee reports 

with minimal training required for end users. 

Understand how and why the team was able 

to create a small number of queries with only 

two infosets while still satisfying many user 

needs. Step through Valero’s tips for reducing 

reporting errors, such as duplicate lines, that 

are commonly committed by inexperienced 

ad hoc report users. Get ideas for how casual 

users can take advantage of queries and variants 

to create their own reports. Come away 

with an understanding of how your HRIS team 

can create the most efficient infosets for your 

organization. 

SAP’s strategic roadmap for SAP 

ERP HCM analytics solutions: 

Lessons for harnessing current and 

upcoming functionality for 

maximum benefit 

Jean-Bernard Rolland, SAP Labs 

This session offers a detailed look at the newest, 

most up-to-date functionality and enhancements 

available for SAP ERP HCM analytics. 

Take a tour of the three SAP ERP HCM analytics 

solutions: HR cockpit, operational headcount 

planning, and the HR BI factory. Gain an understanding 

of the insight executives can gain 

from utilizing the dashboard-based executive 

cockpit. Explore the enhancements to HR operational 

headcount planning. Get a glimpse of 

the advanced ad hoc analytics contained in the 

SAP BI factory, and learn how to navigate over 

200 queries, 300 key figures, 100 templates, 

and six analytical composite applications to 

choose the content that best suits your needs. 

See a demo of a day in the life of an HR analyst. 

The non-programmer’s guide to 

creating HR reports with standard 

SAP query tools 


This informative session provides the detailed 

knowledge every SAP user needs to create 

reports in SAP using query tools — and without 

any programming required! Designed 

as a demo-driven learning experience, you 

will leave this session with the knowledge 

you need for using or training others on this 

classic SAP tool, as well as how to configure 

your SAP solutions to enable the tool’s proper 

operation. The session’s tutorial style and stepby-step 

instruction will teach you how to use 

these standard query tools for basic reporting, 

advanced usage, and integration with 

Microsoft® Office® applications. Learn to create 

transaction-code shortcuts for SAP reports, 

automate scheduled jobs that email PDF versions 

of SAP query reports, and much more. 

This session provides comprehensive guidelines 

for training end users to use these query 

tools, along with tips to reduce end-user reliance 

on custom ABAP reports or third-party 

solutions. 

Case study 

SAP improves talent planning by 

leveraging its own BI technology 

Tracey Arnish, SAP 

When HR professionals use BI effectively, it 

can enable them to bring timely and accurate 

insight to internal business leaders regarding 

human capital, allowing the organization and 

HR to forecast needs and respond to opportunities 

and challenges. Hear an SAP executive 

provide a firsthand account of how SAP leverages 

BI functionality to analyze accurate, timely 

data in order to make informed HR decisions. 

Whether it is a real-time view of headcount 

information needed to drive the acquisition 

of talent to meet resource demands through 

SAP BusinessObjects Explorer, or utilizing 

dashboard technology to explore scenarios 

determining the talent mix needed for the 

future, you’ll get a detailed view into SAP’s 

strategy for leveraging HR to make strategic 

business decisions. 

Overcome the most frustrating HR 

and payroll reporting challenges 

using SAP query — and reduce 

reliance on custom ABAP reports 


Deployed in a “train-the-trainer” style, attendees 

of this session will be able to use the 

presentation back at their organizations to 

deploy and teach the most popular end-user 

reporting tool for SAP ERP HCM modules available 

within SAP ERP. This session also includes 

tips for overcoming the top HR and payroll 

reporting challenges including eliminating 

duplicate line reporting, reporting on payroll 

results, and how to schedule reports to run 

automatically and have them sent to email 

in a PDF format. This session will teach you 

everything you need to know in order to use 

the standard SAP query tools for basic reporting 

and advanced usage. Get comprehensive 

guidelines for how SAP query can be used in 

real-time to create detailed HR and payroll 

reports in a manner superior to the ad hoc 

query tool. Come away ready to reduce enduser 

reliance on custom ABAP reports. 



Track 7: HR reporting 

Case study 

An inside look at Pitney Bowes 

journey to provide critical HR data 

to decision makers 

Gary Saunders, Pitney Bowes 

Go behind the scenes with Pitney Bowes and 

explore the key drivers, benefits, and lessons 

learned from its HR reporting journey. Find 

out how the company is providing information 

from its SAP ERP HCM system to decision 

makers. Find out how the company evolved 

from the initial implementation of SAP HR in 

2003 to deliver a reporting service using SAP 

ad hoc query, and third-party tools, as well as 

self-service reporting capability using reports 

included in the MSS portal. Learn about the 

challenges, problems and pitfalls that Pitney 

Bowes had to address in the process of developing 

the current state, such as the limitations 

of PC connectivity throughout the organization 

or user skill deficiencies. Understand how 

the company addressed data privacy and legal 

limitations as it updated its reporting strategy. 

Identify the third-party tools leveraged by Pitney 

Bowes to provide timely and accurate data 

and consistent key metrics across a global environment. 

Come away with tips for ensuring 

that HR data is available as needed to support 

the dynamic needs of the business. 

2012 guide to HR technologies and 

metrics that support executive and 

line-of-business personnel decisions 

Jean-Bernard Rolland, SAP 

Learn how to leverage the latest SAP ERP HCM 

prepackaged dashboards to provide executives 

in HR and in the lines of business with the 

proper metrics that will help them make the 

right workforce decisions. Examine the 50 executive 

metrics delivered with the HR executive 

cockpit, including turnover, HR costs, training 

and absenteeism. See how to leverage drilldown 

functionality for more detail behind the 

metrics, and learn how to respond to irregularities 

by assigning action items for resolution. 

Explore the benchmarking libraries provided 

by SAP that you can use to see how your HR 

performance compares to industry standards. 

Understand how to leverage visualization features 

within a portal or on a mobile device for 

greater empowerment of decision makers. 

29 

Lessons for maximizing your return 

on employee investment using 

workforce analytics functionality 

Rishi Agarwal, Deloitte 

This session sheds light on the different ways 

SAP workforce analytics functionality can be 

used to gain insight into the demographics 

and utilization of your employee base. 

Step through examples of how your peers 

are gaining value from workforce analytics; 

for example, reducing turnover by measuring 

churn and streamlining headcount planning. 

Understand the various categories in which 

workforce analytics can be useful, such as 

workforce planning, diversity, recruitment, 

and retention. Learn how to prioritize your 

deployment of workforce analytics based on 

the business issue you are trying to solve. Find 

out how to combine workforce analytics with 

SAP BusinessObjects Dashboards (formerly 

Xcelsius®) and SAP BusinessObjects Web Intelligence® 

for operational reports. 

Live demo 

SAP analytics for HR 

Jean-Bernard Rolland, SAP 

Attend this session to see a demonstration of 

SAP ERP HCM analytics solutions that can help 

optimize your decision-making process. See 

how executives in HR and lines of business can 

check the pulse of their organization through 

real-time metrics on-portal and on-device; 

how HR analysts can discover new insights and 

share those insights with executives; and how 

planners and business partners can adequately 

simulate their organization’s growth. See how 

quickly a dashboard can be created and posted 

to a portal or on device. Gain insight into how 

analysts can communicate with executives and 

vice versa. Find out how packaged SAP content 

can speed up the development of an end-toend 

decision-making process. 


Track 8 

30 

Security, authorizations, data 

management, and system 

administration 

Case study 

Mannington Mills achieves HR 

master data accuracy 

David C. Wisor, Jr., Mannington Mills 

Get an in-depth look at how Mannington Mills 

reduces the risk of HR master data inaccuracies 

that can lead to problems, such as incorrect tax 

filing and over- or under-payment of employees. 

See how Mannington Mills designed its 

organizational structure, processes, and procedures 

to increase data accuracy at the first 

point of entry. Find out how the company 

eliminates errors before data transfers to third 

parties and payroll runs. Explore basic configuration, 

such as screen modifications, changes 

to personnel actions and pre- and co-requisites 

that enhance data accuracy. Take a look 

at Mannington Mills’ strategy for improving 

data entry consistency through system configuration, 

written processes and procedures, 

reporting, and auditing. Come away with key 

success factors, such as using screen modifications 

to simplify initial data entry, revising 

actions to eliminate guesswork, and slicing 

data as many ways as possible to ensure it is 

accurate. Take home a list of the reports used 

by Mannington to ensure data accuracy. 

Best practices for utilizing the SAP 

Legacy System Migration 

Workbench tool to install master 

data changes 

Pete Garrison, Whitaker Taylor 

Hear how to develop legacy system migration 

workbench (LSMW) objects that are easy to 

use and support. Identify the best situations 

for using LSMW over other HR data load methods. 

Learn when you should use LSMW instead 

of batch data communication (BDC) programs 

to meet your specific HR data import needs. 

Get tips for creating Microsoft Excel templates 

to facilitate a standardized data input file. Walk 

through guidelines for LSMW standards and 

learn why enforcing them provides you with 

scripts that are easily supported and have a 

consistent look and feel. See a demo that will 

show you how to create an LSMW object to do 

a mass work schedule rule change. Take home 

instructions for creating Microsoft Excel macros 

that facilitate data output consistency. 

Distribute and share HR data 

between SAP systems with 

Application Link Enabling (ALE) 

Greg Robinette, Robinette Industries and 

Consulting 

Walk through the steps required to set up 

Application Link Enabling (ALE) to integrate 

and share SAP ERP HCM data with other SAP 

applications, such as SAP E-Recruiting, SAP 

SRM, and SAP CRM. Examine the ALE application 

distribution and integration scenarios for 

HR, as well as a set of tools, programs, data 

definitions, and methodologies that you can 

configure to get an interface up and running. 

Learn how to establish querying and monitoring 

practices for displaying IDOCS so you can 

see and match the data in transit. Learn how 

to distribute your OM and PA data to trigger 

an identical organizational structure for workflow 

(and other OM functionality). See how to 

automate a common scenario for a new hire 

using change pointers automatically create 

an IDOC. Examine dos and don’ts for optimizing 

and troubleshooting key integration 

points between SAP ERP HCM and other SAP 

applications. 

A guide to using SAP ERP HCM 

technology to comply with data 

privacy and data protection 

regulations 

Michael Wulf, SAP AG 

Companies are more aware than ever of their 

legal duty to safeguard employee data and 

ensure employee privacy. Learn new ways 

to use structural authorizations, change logging, 

encryption, as well as other technology, 

to fulfill the critically important responsibility 

of safeguarding employee data and ensuring 

employee privacy. Step through examples that 

illustrate just some of the mistakes companies 

unknowingly make that can put their data at 

risk. Learn how to utilize existing functionality 

for change logging to comply with audit 

requirements and data privacy laws. Find out 

how your SAP system provides encryption 

and masking technology to protect employee 

credit card information. Get insight into SAP 

plans to enhance its many data privacy, authorization, 

and data protection capabilities. See a 

demo of the newly enhanced functionality for 

selectively — and legally — destroying data 

that is no longer needed. 

Case study 

An inside look at Coca-Cola 

Refreshments’ approach to 

ensuring HR data integrity 

Sorin Caraiani and Angela Terrell, Coca-Cola 

Refreshments 

Hear how Coca-Cola Refreshments identifies 

potential data discrepancies across 70,000+ 

employee records by leveraging existing and 

creating new reports. See how Coca-Cola 

enhanced SAP ERP HCM to minimize data 

entry errors by instituting checks and sending 

error messages if an issue arises. Learn how 

Coca-Cola validates the accuracy of date specifications 

Infotype (0041) and identifies changes 

in organizational management that are not 

propagated in personnel administration (PA). 

Get tips for resolving discrepancies between 

PA data and the Vacancy Infotype (1007). 

Learn how Coca-Cola avoids invalid updates in 

employee self-service with an additional check 

in the decoupled framework BAdIs. Find out 

how the company identifies potential issues 

with organizational management positions by 

reporting on positions with multiple holders, 

positions not occupied during a specified timeframe, 

and manager positions without direct 

reports. Walk away from this session with tips 

for identifying and overcoming data issues in 

an existing or newly-implemented SAP ERP 

HCM system. Take home code samples that 

you can use and adjust as a starting point for 

your own data integrity reports. 



Track 8: Security, authorizations, data management, and system administration 

31 

SAP ERP HCM system health 

check: Lessons to ensure your 

system is optimized for maximum 

performance 

Kathy Morris, Symphony Management 

Consulting 

This session provides you with a methodology 

for conducting an analysis of your SAP 

ERP HCM system to ensure you are fully leveraging 

all of the delivered functionality that is 

available to you. Learn how to measure the 

effectiveness of your current system and how 

to enhance system performance. Take a look 

at some of the most common findings during 

a review, including issues such as incorrect 

use of the job catalog, outdated garnishment 

configuration and reports no longer working 

correctly. Avoid limitations that occur when 

you don’t use all the functionality the SAP ERP 

HCM module has to offer. Identify efficiencies 

which could be gained through the utilization 

of functions you currently own, but do 

not utilize, including ad hoc reporting capabilities, 

standard reports, and additional infotypes. 

Receive guidance to determine if your core 

solution is prepared to allow for the advancement 

of your HCM processes. Obtain a guide 

of what components should be reviewed and/ 

or enhanced to allow for the expansion into talent 

management modules. 

An expert shares undocumented 

guidelines for setting up standard 

SAP ERP HCM workflows 


Learn new and creative ways to leverage standard 

workflows to get the most out of your 

SAP ERP HCM applications. Review technical 

prerequisites, transaction codes, programs, 

and authorization requirements for setting up 

these workflows. Find out what scenarios, such 

as business rules in self-service processes, are 

suitable for workflows and which workflow 

features will give you the greatest return on 

investment (ROI). View demos that illustrate 

a standard workflow setup, including time 

approval and leave requests. Obtain expert 

advice to identify, configure, activate, and 

assign tasks to these workflows. Gather best 

practices for integrating workflows with the 

professional inbox, business workplace, and 

universal worklist tools. Collect tips for monitoring 

and troubleshooting workflows and 

work items. Take home a step-by-step guide 

for enabling standard workflows and a housekeeping 

checklist to ensure the quality of your 

workflow deployment. 

How to leverage your 

organizational structure for user 

access provisioning 

Juliet Henry, EPI-USE America 

Learn how to streamline business processes 

and reduce the time you spend on security 

administration by leveraging indirect role 

assignment (also known as position-based 

security). Learn how to store user roles against 

organizational objects — positions, org units, 

jobs — in the SAP ERP HCM organizational 

structure. See how this approach enables the 

automatic provisioning of user access, relevant 

to the employee’s job function, during the 

hire-to-retire life cycle of the employee. Understand 

how this eliminates the problem of users 

amassing roles that are no longer relevant to 

the work they perform, thereby avoiding undesired 

combinations of access that could lead 

to compliance violations. Get instructions for 

further enhancing the value of indirect role 

assignments by using them in conjunction 

with SAP BusinessObjects governance, risk, 

and compliance (GRC) functionality, such as 

compliant user provisioning for role approvals, 

and risk analysis and remediation for segregation 

of duties (SoD) conflicts. Get tips for 

resolving real-life scenarios that may challenge 

your organization’s access provisioning, such 

as granting access to employees backfilling 

others on leave. 

Best practices for securing a selfservice 

portal using standard 

SAP ERP HCM settings 

David Shanahan, AspireHR 

This session provides detailed instruction to 

effectively and efficiently secure your MSS and 

ESS portals using standard SAP tools. Learn 

how to determine whether you need to use 

structural authorizations in combination with 

the MSS portal. Learn the benefits of automating 

the assignment and removal of roles using 

OM data, and see how to set up your portal for 

automatic role maintenance. See a demo of 

the HRUSER report, and learn how it can help 

you keep track of your self-service roles. Learn 

how to generate a more consistent user experience 

by creating user IDs with cloning tools to 

ensure proper user preferences are assigned. 

Explore a proven, creative approach to default 

user roles that can improve the user experience 

and tighten up security at the same time. 

Take home a step-by-step instruction guide 

for setting up and maintaining position-based 

security in your ESS or MSS environment. 

Leave this session with a clear understanding 

of the steps you can take during your self-service 

implementation to help run self-services 

smoothly and securely. 

2012 HRIS professional’s guide to 

HR security concepts and tools 

Greg Robinette, Robinette Industries and 

Consulting 

HR professionals have increasing responsibilities 

for the security of HR data. Explore the 

basic authorization objects you as an HR person 

need to know, and learn how these objects 

affect users and what they are allowed to 

access. Take a look at why key transactions 

such as SE16 and SE38 should be reviewed by 

HR and checked to prevent backdoor access 

to sensitive data. Take a look at how ESS and 

MSS portals, assigned system transactions, and 

table access affect core SAP ERP HCM and 

overall HR landscape security. Learn what auditors 

are looking for during HRIS audits. Walk 

through key HR security concepts, including 

structural authorizations and little known useful 

programs. Learn how to assess HR user 

access without the need for custom reports 

by using SAP delivered tools. Take home a 

segregation of duties (SoD) matrix and key 

authorization object lists you can use in your 

organization. 

Expert guidelines for avoiding data 

inconsistencies between SAP ERP 

HCM and your self-services portal 

using the decoupled infotype 

framework 

James McCallum, EPI-USE America 

Learn how to avoid data inconsistency 

between employee self-service (ESS) and PA 

using the decoupled infotype framework, a 

new suite of business logic programs available 

with SAP ERP HCM 6.0. Learn how the decoupled 

infotype framework interacts with the 

previously existing HR dialogue modules in a 

new and complex manner. Find out why the 

decoupled infotype framework is essential to 

avoiding database inconsistencies and mismatched 

validation procedures when using 

ESS, HR administrative services, or concurrent 

employment. Explore new functionality that 

makes it easier for Web-based applications to 

access HR master data, and find out why you 

need to pay special attention to ensure data 

consistency. Examine the new configuration 

points that have been added that control HR 

master data validation and data update for 

both Web-based applications and the standard 

HR master data transactions PA30 and PA40. 


Track 9 

32 

SAP implementation, upgrade, rollout, 

and enhancement package projects 

Case study 

An inside look at the University of 

Kentucky’s successful deployment 

of SAP enhancement package 5 

Michelle Bliffen, University of Kentucky 

This session explores why and how the University 

of Kentucky successfully installed SAP 

enhancement package 5 in conjunction with 

year-end support packs in a complex landscape. 

See how the University combined the 

installation of new HR, self-services, and talent 

management functionality with FI, PM, and 

SAP SRM functionality. Find out how the University 

conducted integration testing to ensure 

a smooth deployment of new HR functionality. 

Hear how University of Kentucky utilized 

Microsoft SharePoint to track and share issues 

during testing. Get insight into the process 

used to communicate changes in functionality 

to end users without requiring major retraining 

efforts. Leave this session with a clear understanding 

of how the University of Kentucky 

streamlined the upgrade process, eliminated 

the need for consulting resources, managed 

testing without purchasing a third-party tool, 

and reduced the amount of system downtime 

during the project. 

An innovative guide to planning and 

executing an SAP enhancement 

package project within your HR 

environment 


Gain familiarity with SAP ERP HCM functionality 

offered with SAP enhancement packages 

1, 2, 3, 4 and 5 for SAP ERP 6.0. Step through 

guidelines for integrating SAP enhancement 

packages into a mature SAP ERP HCM 

landscape. Find out how your approach to 

installing an SAP enhancement package differs 

from a full system upgrade. Review a checklist 

of technical and functional prerequisites that 

can help you avoid costly installation problems 

and reduce maintenance fees. Find out 

how to use a new tool from SAP to determine 

which functionality would best benefit you in 

order to avoid activating and maintaining features 

you don’t need. Find out what options are 

now available to address HR business process 

challenges, integrate previously siloed HR processes, 

and close functionality gaps. 

Case study 

Lessons from Merck’s post-merger 

integration of multiple HR systems 

to a single SAP ERP HCM 

landscape 

Jamie Marchand and Jignesh Jani, Merck 

Learn how Merck is integrating 90,000 employees 

in 92 countries around the world onto a 

single instance of SAP ERP HCM, following a 

$41B merger with Schering-Plough. Find out 

why and how Merck began this SAP system 

consolidation. Hear how Merck handled process 

and data challenges in different markets 

around the world. Learn how Merck overcame 

unique technical challenges associated with 

desktop configuration, portal access, and data 

quality. Take a look at Merck’s strategy for gaining 

sponsorship, aligning global, regional and 

local stakeholders, change management, communications 

and training. Walk away from this 

session with lessons learned from the technical, 

functional, and change management 

aspects of the Merck’s consolidation project. 


integrating newly merged or 

acquired companies into your SAP 

ERP HCM environment 

Jill Hatton, Symphony Management Consulting 

Draw from the experiences of several real-life 

projects to get proven tips that will help you 

plan for and meet the unique requirements 

of merging a new business unit, division, 

or company into an existing SAP ERP HCM 

landscape. Examine the ins and outs of the 

business acquisition process, from the integration, 

to the change management, user 

training, and technical issues you’ll face along 

the way. Learn how to integrate new business 

acquisitions into your SAP ERP HCM environment 

from both a functional and technical 

perspective, and understand how the integration 

will affect HR structures and benefit 

programs. Find out how to leverage the SAP 

Legacy System Migration Workbench tool and 

the extended computer aided test (eCATT) to 

assist with the file conversion process, reduce 

required resources, and expedite the integration 

process. 

Guidelines for a successful global 

SAP ERP HCM rollout or 

consolidation 

Winnie Chu, AspireHR 

This session offers practical strategies to help 

you efficiently and effectively perform a global 

SAP ERP HCM rollout or consolidation. Overcome 

classic change management challenges 

associated with global projects by building a 

solid communication plan and requirements 

gathering and approval process. Learn how to 

structure your rollout or consolidation using 

a phased approach, starting with one area of 

the world and ending in another. Get insight 

into specific challenges organizations face 

with language, culture, management, and enduser 

buy-in. Learn how to overcome these 

challenges so they don’t affect your project 

timeline and costs. Learn how you can use 

your rollout or consolidation to standardize 

processes globally. Find out how other organizations 

have taken the steps necessary to 

consolidate their SAP ERP HCM system to a single 

instance and the benefits realized after this 

effort. Evaluate some common ways to localize 

your rollout, including translation, testing, 

and training. Walk away from this session with 

a solid understanding of the necessary steps 

to take to ensure a smooth global rollout or 

consolidation. 



Track 9: SAP implementation, upgrade, rollout, and enhancement package projects 

33 

Case study 

Lessons from phase 2 of Nu Skin 

Enterprises’ continuous global SAP 

ERP HCM rollout 

Tausha Oveson and David Daines, Nu Skin 

Enterprises 

Examine how Nu Skin Enterprises performed 

a global SAP ERP HCM rollout for more than 

3,500 employees, in 49 markets, in a very 

short time frame. Learn how Nu Skin was able 

to overcome worldwide resistance through 

communication and involvement and without 

having to commit to a heavy customization 

effort. Learn how the company structured its 

rollout using a phased approach, starting with 

the U.S. and ending with China. Hear why 

the company decided to implement organizational 

management (OM) and personnel 

administration (PA) initially and then roll out 

time, payroll, benefits, ESS, and MSS over the 

next year. Get insight into the specific challenges 

the organization faced with language, 

culture, management, and end-user buy-in. 

Learn how these challenges affected the project 

timeline and costs, and learn how Nu Skin 

overcame these challenges. See how Nu Skin 

was able to change organizational processes 

globally to be consistent and standard across 

the board. Examine Nu Skin’s approach to 

localizing its rollout (in Japan and Korea specifically) 

from the verification of requirements, 

configuration, translation, testing, training and 

go-live. Learn how the company put together 

its project team and identified the resources 

that were needed to successfully complete 

the project. See why partnering with IT and 

Finance helped Nu Skin Enterprises to successfully 

complete its project. 

Proven tips to avoid the most 

common and costly SAP ERP HCM 

6.0 upgrade pitfalls 


This session offers expert tips, best practices, 

and time-saving advice to prepare you 

for an upgrade to SAP ERP HCM 6.0. Take a 

tour of the latest HCM features and functions 

and get tips to analyze and document 

the changes between your current and target 

release versions. Learn how to identify and 

correct enterprise structure design flaws from 

your initial implementation that could impact 

your ability to use new functionality, such as 

enterprise compensation management (ECM), 

SAP E-Recruiting, and SAP Learning Solution. 

Get new ideas on how to streamline upgrade 

development efforts and lower support costs 

by performing audits for custom programs 

and objects that can be replaced by standard 

functionality. Examine the importance of Web 

Dynpro for both Java and ABAP development 

and prepare for the changes to development 

skill sets and processes in SAP ERP 6.0. Leave 

this session with an understanding of when 

and why a Unicode upgrade should be a part 

of your project scope. 

Best practices for implementing 

SAP ERP HCM in a multi-language 

environment 

Brandon Toombs, Toombs Consulting 

This session provides proven strategies to 

implement or roll out SAP ERP HCM functionality 

in multiple languages in an efficient 

and supportable manner. Get insight into specific 

implementation considerations, including 

developing and configuring in one language 

and then rolling out to other languages. Identify 

the tools that SAP provides to implement 

and support multiple languages, such as the 

online text repository (OTR), standard translation 

environment (SE63), and portal translation 

tools. Understand the scenarios in which each 

tool works best. Assess the impact multiple 

languages will have on your project, such as 

additional rounds of testing and identification 

of translation/testing resources. Discuss 

the challenges brought about by multiple 

languages, including the ripple effect of customizations 

as well as Unicode requirements. 

Take home a sample project plan that outlines 

the key tasks required to roll out SAP ERP HCM 

in multiple languages. 

Best practices for designing and 

delivering effective SAP ERP HCM 

training to end users 

Steve Horn, AspireHR 

Learn how to get your end users educated 

and excited about the SAP ERP HCM functionality 

available to them. Get best practices for 

designing, developing, and delivering effective 

end-user training to HR teams. Explore 

the unique training needs and requirements 

around data sensitivity and scheduling challenges. 

Walk through a three-phased roadmap 

for developing end-user training, including 

conducting a training assessment, scoping 

training content, and testing the efficacy of 

training materials. Understand the data and 

security requirements that must be factored 

into setting up a training system or portal. 

Identify the key factors for delivering effective 

end-user training including ideal time frame, 

training medium, and delivery method. Find 

out how you can incorporate feedback from 

HR customers, students, and your help desk 

to continuously improve and evolve your HR 

training materials. Learn how an effective enduser 

training program can lead to an improved 

return on investment for your SAP project. See 

demo of how mobile technology can be incorporated 

into your end-user training programs. 


Track 10 

34 

Managing global HR processes, 

systems, and teams 

Tips for tackling the complexities of 

managing global employees 

Aditya Aggarwal, Terra Information Group 

This session provides detailed advice for managing 

employees across the globe utilizing SAP 

ERP HCM functionality. Find out how you can 

use your SAP system when preparing a U.S. 

employee for an assignment to a host country 

and how to track tasks that must be completed 

by the HR department to prepare an employee 

for the assignment. Examine how to onboard 

the employee in the system to support the HR 

transition. Learn how to set up the employee 

SAP record in the host country before the 

start of assignment. Understand the system 

support SAP provides to facilitate the employee’s 

transition back to the home country. Find 

out what Infotypes are available to maintain 

global assignment data, including dependent 

information, assignment status, compensation, 

offer letter, and passports. Walk through the 

steps for configuring management of global 

employees functionality to maximize the utilization 

and value of the solution. See how 

SAP supports multiple personnel numbers for 

global employees. 

Globalizing enterprise 

compensation management with 

proper personnel and salary 

structure design 


Delve into the requirements for successfully 

deploying enterprise compensation management 

functionality on a global scale. 

Understand the importance of well-defined 

job catalogs and salary structures when globalizing 

compensation management. Learn 

how to define a global template taking into 

consideration employee categories and salary 

structures. Explore your options for defining 

country-specific job catalogs versus globally 

defined job catalogs. Find out how to design 

global and local compensation plans and budget 

structures. Determine how far you can take 

standard functionality when setting up a scorecard 

or objectives-driven bonus and incentive 

plans. Understand when customization is necessary, 

as well as how to leverage, OM, PA, and 

personnel cost planning in conjunction with 

enterprise compensation management. 

Case study 

Lessons from phase 2 of Nu Skin 

Enterprises’ continuous global SAP 

ERP HCM rollout 

Tausha Oveson and David Daines, Nu Skin 

Enterprises 

Examine how Nu Skin Enterprises performed 

a global SAP ERP HCM rollout for more than 

3,500 employees, in 49 markets, in a very 

short time frame. Learn how Nu Skin was able 

to overcome worldwide resistance through 

communication and involvement and without 

having to commit to a heavy customization 

effort. Learn how the company structured its 

rollout using a phased approach, starting with 

the U.S. and ending with China. Hear why 

the company decided to implement organizational 

management (OM) and personnel 

administration (PA) initially and then roll out 

time, payroll, benefits, ESS, and MSS over the 

next year. Get insight into the specific challenges 

the organization faced with language, 

culture, management, and end-user buy-in. 

Learn how these challenges affected the project 

timeline and costs, and learn how Nu Skin 

overcame these challenges. See how Nu Skin 

was able to change organizational processes 

globally to be consistent and standard across 

the board. Examine Nu Skin’s approach to 

localizing its rollout (in Japan and Korea specifically) 

from the verification of requirements, 

configuration, translation, testing, training and 

go-live. Learn how the company put together 

its project team and identified the resources 

that were needed to successfully complete 

the project. See why partnering with IT and 

Finance helped Nu Skin Enterprises to successfully 

complete its project. 

A guide to global talent 

management trends and the SAP 

functionality that supports them 

Oliver Conze, SAP AG 

This session examines how talent management 

processes, when designed, integrated, 

and executed properly, support organizations 

in overcoming challenges of employee 

engagement, performance and productivity, 

as well as employee career development. Find 

out about today’s global trends in the world 

of human capital and the steps organizations 

need to take to win the war for talent. Take an 

in-depth look at how to support your processes 

with the latest talent management solutions 

from SAP. Learn how to improve employee 

performance and nurture rising stars with the 

right assessment, review, training, and succession 

planning strategy. Understand how to 

better engage employees by embracing new 

concepts of collaborating around goals and 

informal learning leveraging social networks. 

Get a complete understanding of most recent 

innovations — such as usability and customeroriented 

design — in talent management. 

Learn how planned innovations could affect 

your future talent management strategies. 



Track 10: Managing global HR processes, systems, and teams 

35 

Guidelines for a successful global 

SAP ERP HCM rollout or 

consolidation 


This session offers practical strategies to help 

you efficiently and effectively perform a global 

SAP ERP HCM rollout or consolidation. Overcome 

classic change management challenges 

associated with global projects by building a 

solid communication plan and requirements 

gathering and approval process. Learn how to 

structure your rollout or consolidation using 

a phased approach, starting with one area of 

the world and ending in another. Get insight 

into specific challenges organizations face 

with language, culture, management, and enduser 

buy-in. Learn how to overcome these 

challenges so they don’t affect your project 

timeline and costs. Learn how you can use 

your rollout or consolidation to standardize 

processes globally. Find out how other organizations 

have taken the steps necessary to 

consolidate their SAP ERP HCM system to a single 

instance and the benefits realized after this 

effort. Evaluate some common ways to localize 

your rollout, including translation, testing, 

and training. Walk away from this session with 

a solid understanding of the necessary steps 

to take to ensure a smooth global rollout or 

consolidation. 

Case study 

Lessons from Starwood’s global 

deployment of e-recruiting 

functionality in over 80 countries 

Pat Simmonds, Starwood Hotels & Resorts 

Listen as Starwood shares lessons from a global 

SAP E-Recruiting implementation for more 

than 80 countries in a very short time frame. 

Take a look at the business drivers and goals 

for the project, including the need for a single 

streamlined global process while accounting 

for local needs, and integrating recruitment 

with other talent management processes. 

See how these factors were used to evaluate 

and select the right e-recruiting solution. 

Learn how Starwood utilized a decentralized 

global recruitment team on its e-recruiting 

project, and how the company secured business 

buy-in. Get insight into the global process 

and system design approach used during 

Starwood’s implementation. Learn how the 

company was able to improve the candidate 

experience with an intuitive and branded user 

interface. 


36 

Valuable take-home resources and demos 

As an HR 2012 attendee, you will receive take-home materials and online access to 

every conference presentation, and expert guidelines and recommendations that will 

expedite your activities throughout 2012 and into 2013. 

All conference attendees will receive instructions prior to the event for joining Insider 

Learning Network. Membership is free. By joining, you can access, download, or print 

all the conference presentations and take-home resources. 

ADDED BONUS! Join Insider Learning Network today and get free access to SAPinsider 

and insiderPROFILES, as well as hundreds of independent articles, blogs, podcasts, and 

conference groups where you can start networking with other conference attendees prior 

to arriving in Las Vegas. 

This list is just a sample of some of the invaluable take-home resources available to conference participants: 

• Sample RFP and SOW templates for hiring consultants as well 

as sample guidelines for onboarding and offboarding 

consultants 

• Compensation management configuration guidelines detailing 

common plan set-ups for salary increases and bonus payments 

• A sample scope document you can leverage as you plan your 

SAP Learning Solution project 

• A reference guide outlining the most commonly used 

transactions and settings within the latest version of the 

performance appraisal system 

• Code samples of SAP E-Recruiting and Web 2.0 technology as 

well as code to integrate LinkedIn and SAP 

• A detailed process flow of payroll to accounts payable postings; 

a configuration checklist for postings; and a list of workarounds 

for dealing with typical problem points between payroll and 

accounts payable 

• A sample project plan and year-end checklist that will guide 

you through an efficient and successful year-end payroll 

process 

• A document containing leading practices for a successful time 

management implementation 

• Sample code to enhance the additional information section on 

the new ESS record working time service 

• Questionnaires to help guide the categorization and design 

process for personnel structures 

• Code samples that you can use and adjust as a starting point 

for your own data integrity reports 

• A step-by-step guide for enabling standard workflows in your 

SAP ERP HCM environment and a housekeeping checklist to 

ensure the quality of your workflow deployment 

• An instruction guide for setting up and maintaining positionbased 

security in your ESS or MSS environment 

• A segregation of duties (SoD) matrix and key authorization 

object lists you can use in your organization 

• A sample project plan that outlines the key tasks required 

to roll out SAP ERP HCM in multiple languages 


Las Vegas 

March 13-16 

Strategies • Best practices • SAP updates • Skills development 

Conference rates 

Full Event 

(Conference and 

Jumpstart Day) 

March 12-16, 2012 

Conference 

Only 

March 13-16, 2012 

Jumpstart Day 

Only 

March 12, 2012 

Pay by February 3, 2012 

(save $200) 

$2299 $1999 $699 

Pay by March 11, 2012 

(save $100) 

$2399 $2099 $699 

Pay On-site $2499 $2199 $799 

MGM Grand 

3799 Las Vegas Blvd South 

Las Vegas, Nevada 89109 

877-313-5757 

Educational and networking opportunities 

More than 250 educational sessions and forums 

Expand your skills and knowledge by learning from the top experts at SAP, independent consultants, and 

your industry counterparts. 

Jumpstart Day 

Take advantage of comprehensive sessions to build skills and increase your HR IQ. Obtain best practices and 

hear the latest product updates. Attend introductory sessions if you are new to the HR functionality in SAP. 


Sit down one-on-one with the leading experts to ask questions and get detailed, authoritative answers. 

Live HR solution demonstrations 

See demonstrations and hear directly from SAP and leading vendors about HR innovations and their 

impact on SAP applications you want to extend, develop, or introduce to your employees and customers. 

Customer-led case studies 

Take away best practices and methodologies taught by the companies that practice them. Learn from 

highly experienced SAP customers to solidify your own strategies and tactics. 

Exhibit hall receptions 

Interact with the best and the brightest minds working with SAP software. Build a lasting network of peers 

and meet with leading product and service vendors. 

HRexpert LIVE 

This popular forum offers attendees the opportunity to meet leading authors from HR Expert and discuss 

topics from recent articles. Follow the framework of the article as the author guides you through the most 

important parts. You’re not just a reader — you’re a participant. 

Produced by Wellesley Information Services, LLC, publisher of SAPinsider. 

SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered 

trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other 

Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the United States and in other countries. 

Business Objects is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. 

©2012 Wellesley Information Services. All rights reserved.

Download the HR 2012 brochure - Resources for SAP Customers

Create successful ePaper yourself

Delete template?

Save as template?