Terms & Conditions

General Terms and Conditions for the Use of Services of
Hotel Bookings and Transfers
(Glattbrugg, 1 January 2012)
1. Terms and Responsibilities
Q Events AG (hereinafter referred to as Q Events) is conducting the hotel reservation and
transfer organisation as part of Ironman 2012. The hotel rooms will be offered in the booking
period specified at the prices and services contractually agreed by Q Events and the
participating hotels and may be booked by those participating in the event and spectators
(hereinafter referred to as Users) for or beyond the booking period.
2. Conclusion of Agreement and Delivery of Online Orders
2.1 General information
The data on the website www.ironman.ch do not represent an offer in the sense of the Swiss
Code of Obligations, but simply an invitation by the participating hotels. The participating
hotels shall transfer Q EVENTS their complete offer via this website.
2.2 Acceptance of an online order
The hotel and transfer reservation requested by the website user is binding. The terms and
conditions booked are confirmed as a list in a .pdf file and sent to the e-mail address provided.
Any revocation shall be made in accordance with the cancellation terms.
2.3 Error with an online order
If the order placed by the user and the electronic confirmation sent conflict, the user
undertakes to contact Q EVENTS within 2 working days (from the booking date). Otherwise,
the above General Terms and Conditions of Booking and Cancellation shall apply.
3. Prices
The prices and services listed on the website www.ironman.ch are inclusive of VAT and booking
fees. The applicable cancellation terms and cancellation costs (Item 5) as well as the
processing costs are specified on the website.
4. Payment
The payment of the services requested shall be made exclusively by debiting the credit card
(Eurocard/MasterCard, Visa) used during the ordering process.
5. Rebooking and Cancellation Terms and Conditions Hotel Rooms
5.1 Cancellation of the booking
In the event of a cancellation, we charge a cancellation fee of CHF 50.00. In the event of a
cancellation between 21.05.2012 – 10.06.2012, 30% of the total amount and cancellation fees

of CHF 50.00 each shall be charged. Between 11.06.2012 – 25.06.2012, 60% of the total
amount and cancellation fees of CHF 50.00 shall be payable. Between 26.06.2012 and the first
day booked, 100% of the total amount shall be charged. Any higher cancellation fees of the
participating hotels shall remain expressly reserved.
5.2 Rebooking
Rebooking and changes of names shall incur a processing fee of CHF 60.00.
5.3 Postponement of the event
If the relevant event (Ironman 2012) or the place of the event (Zurich metropolitan area) is
changed, the booking shall remain valid and may be cancelled at the discretion of the
respective hotel.
6. Disclaimer
6.1 Liability regarding the use of the website
Q EVENTS undertakes to keep the information provided on the website www.ironman.ch
complete, up to date and correct. It shall not assume any guarantee for the correctness,
completeness and topicality of the information on the website or for transmission errors any
reject any liability for damage or troubles caused thereby. The User acknowledges that Q
EVENTS shall not accept any guarantee for the contents of linked websites of third parties and
reject any liability for it. Due to the technical characteristics of the internet, Q EVENTS shall
not assume any guarantee for an error-free or uninterrupted provision of the services via the
internet. Q EVENTS cannot rule out unlawful intrusion into the IT system or abuse by
unauthorised parties of data made available by the User and shall not assume any liability for
any resulting damage. It also rejects any liability for damage to the IT system of the User as a
result of using the website www.ironman.ch and shall, in particular, not be liable for damage
which may occur to the IT system of the User by programs such as viruses, worms and
Trojans. The User shall use its hardware (incl. printer), operating software and
telecommunication devices for the use of Q EVENTS services at its own expenses and danger.
6.2. Liability regarding the transfer
Q EVENTS shall not be liable towards the User for damage occurred when carrying out the
transfer or for additional costs incurred by the User if these were caused without our fault by
unpredictable and unavoidable circumstances (force majeure), your own behaviour or the
behaviour of third parties which are not involved in providing the contractually agreed services.
Q EVENTS shall not assume any liability for death, physical harm or sickness in connection with
accidents when using transport companies. Your claims must be made in such cases by you
directly with the relevant transport companies, while the compensation claims are limited to
the amounts which result from the applicable agreements and national laws.
7. Liability of the User
The legal liability guidelines shall apply.

8. Data protection
Q EVENTS requires for the smooth processing of the bookings basic information such as the
name, address, telephone number and e-mail address of the User as well as the credit card
information of the participant (the Customer Data). Name and address of the customer may be
forwarded to the organisations holding the Ironman event (such as participating hotels) 2012.
Q EVENTS shall observe the Swiss data protection law when processing the Customer Data. Q
EVENTS shall process, use and save the Customer Data if and inasmuch as this is required or
practical to provide its services and, in particular, organise Ironman 2012 as well as hotel
management, to maintain the technical safety, to provide and maintain the website and for
billing and collection. It shall save in addition to the Customer Data also the date of the order
and the sending of the delivery for the purposes of internal order control. Q EVENTS may
transfer the processing of Customer Data to third parties, such as an external operator of the
Ironman 2012 website, while Q EVENTS shall ensure that the data are only edited by the third
party in a way as the organiser would be allowed to do so itself. A release of Customer Data
abroad shall be permissible as part of the intended use if and inasmuch as (i) the relevant
country has data protection standards which are equivalent to those of Switzerland and (ii) Q
EVENTS has informed the User of this in advance. Data processing in the sense of this Item
shall currently be carried out in Switzerland only. The User recognises and expressly agrees
that Q EVENTS will use or have processed by third parties in Switzerland or abroad the
Customer Data referring to him in accordance with the above business activity.
9. Changes to the GT&Cs
Q EVENTS reserves the right to adjust or change the GT&Cs at any time.
10. Using the Ironman 2012 Website
The entire content of the Ironman 2012 website shall be protected by copyright law and
belong, unless specified otherwise, exclusively and comprehensively to Q EVENTS and the
customers of Q EVENTS. The Ironman 2012 website may contain notices regarding protection
and usage rights of third parties, which must be observed. The (complete or partial)
reproducing, dissemination, transmission (electronically or by other means), modifying, linking
or using of the Ironman 2012 website for public or commercial purposes shall be prohibited
without prior written approval of Q EVENTS.
11. Severability clause
If a provision of these General Terms and Conditions is or becomes ineffective or inexecutable
in full or in part, the effectiveness or executability of the other provisions of these General
Terms and Conditions or the purchase of the ticket shall be in no way affected thereby. The
parties shall in this event replace the ineffective or inexecutable provision with an effective or
executable provision, which comes as close as possible to the economic purpose of the
provision to be replaced. The same shall apply for the event that these General Terms and
Conditions contain a loophole.