Database Modeling and Design

184 CHAPTER 8 Business Intelligence
7 DD40 BASC 54566 CK OUT AC INOP PREFORM PID CK CK PCM
PID ACC CK OK OPERATING ON AND OFF PREFORM POWER AND
GRONED CK AT COMPRESOR FONED NO GRONED PREFORM
PINPONT DIAG AND TRACE GRONED FONED BAD CO NECTION
AT S778 REPAIR AND RETEST OK CK AC OPERATION
Figure 8.22
Ubiquiti, Inc.)
Example of a verbatim description in a warranty claim (courtesy of
7 DD40 Basic 54566 Check Out Air Conditioning Inoperable Perform PID
Check Check Power Control Module PID Accessory Check OK Operating
On And Off Perform Power And Ground Check At Compressor Found No
Ground Perform Pinpoint Diagnosis And Trace Ground Found Bad
Connection At Splice 778 Repair And Retest OK Check Air Conditioning
Operation.
Figure 8.23
Ubiquiti, Inc.)
Cleaned up version of description in warranty claim (courtesy of
Even the cleaned up version is difficult to read. The companies paying
out warranty claims want each claim categorized in various ways, to
track what problems are occurring. One option is to hire many people to
read the claims and determine how each claim should be categorized.
Categorizing the claims manually is tedious work. A more viable option,
developed in the last few years, is to apply a software solution. Figure
8.24 shows some of the information that can be gleaned automatically
from the text in Figure 8.22.
The software processes the text and determines the concepts likely
represented in the text. This is not a simple word search. Synonyms map
Automated Coding
Primary Group: Electrical
Subgroup: Climate Control
Part: Connector 1008
Problem: Bad Connection
Repair: Reconnect
Location: Engin. Cmprt.
Confidence
90 %
85 %
93 %
72 %
75 %
90 %
Figure 8.24 Useful information extracted from verbatim description in warranty
claim (courtesy of Ubiquiti, Inc.)