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Daniel Jones<br />

P O Box 99999<br />

Any Town New York<br />

Home 999-999-9999<br />

email@yahoo.com<br />

Qualifications<br />

• Program <strong>Design</strong> & Development • Organizational Leadership, Coach<strong>in</strong>g<br />

• Tra<strong>in</strong><strong>in</strong>g/Facilitation apply<strong>in</strong>g <strong>Instructional</strong> <strong>Design</strong> Theory• Technical Writ<strong>in</strong>g<br />

• Process Improvement us<strong>in</strong>g Informational Mapp<strong>in</strong>g Theory • Web based tra<strong>in</strong><strong>in</strong>g development<br />

Dist<strong>in</strong>guish<strong>in</strong>g Experience<br />

• 9+ years professional tra<strong>in</strong><strong>in</strong>g and facilitation experience <strong>in</strong> public and private sectors<br />

• Developed tra<strong>in</strong><strong>in</strong>g courses us<strong>in</strong>g Adobe Captivates, SharePo<strong>in</strong>t, Dreamweaver, Flash<br />

for <strong>in</strong>teractive learn<strong>in</strong>g games, Presenter and Quizmaker<br />

• Built strategic partnerships to enhanc<strong>in</strong>g productivity and goal achievement<br />

• Implemented departmental quality assurance programs <strong>in</strong>creas<strong>in</strong>g productivity<br />

• Instituted report<strong>in</strong>g matrix and accountability standards<br />

Career History<br />

ABC Inc. 02/2008-08/2010<br />

Any Town, NY<br />

Senior Courseware Developer/<strong>Instructional</strong> <strong>Design</strong> Specialist<br />

Create/Update onl<strong>in</strong>e tra<strong>in</strong><strong>in</strong>g for all of <strong>the</strong> AO U.S. Courts HR department <strong>in</strong>clud<strong>in</strong>g HR,<br />

Procurement, Budget & F<strong>in</strong>ance, Pre-Post Trial sentenc<strong>in</strong>g officers.<br />

Courses created with close relationship with Subject Matter Experts.<br />

Updated template to <strong>in</strong>crease course creation turnaround time 50-75%.<br />

<strong>Design</strong>ed/developed new ISD process to better <strong>in</strong>teract with SMEs and Clients.<br />

<strong>Design</strong>ed/Developed <strong>in</strong>teractive video pieces to be used with courses.<br />

Implemented new graphic standards to optimize course size.<br />

Promoted to lead programmer/course ID after 6 months on job.<br />

Heavy use of Captivate, Photoshop, and o<strong>the</strong>r 3rd party programs to add fun, excit<strong>in</strong>g,<br />

and on-topic <strong>in</strong>teractions and diversity to courses.<br />

Team technical expert and IT support.<br />

Involved <strong>in</strong> purchase recommendations for new software and tools.<br />

Involved <strong>in</strong> process to choose replacement LMS for Black Board.<br />

Involved <strong>in</strong> <strong>the</strong> deployment of SABA upgrade.<br />

Led and facilitated Onl<strong>in</strong>e and Instructor led tra<strong>in</strong><strong>in</strong>g sessions via WebEx, Meet<strong>in</strong>g place,<br />

and Adobe Connect.<br />

XYZ Corp. 02/2005-12/2007<br />

Any Town, NY<br />

<strong>Instructional</strong> <strong>Design</strong> Assistant<br />

Lead web application project for XYZ's new onl<strong>in</strong>e orientation platform, responsibilities<br />

<strong>in</strong>clude;<br />

Elicit and ga<strong>the</strong>r functional requirements from XYZ's management level, faculty<br />

members and students.<br />

Critically analyze functional requirements by dist<strong>in</strong>guish<strong>in</strong>g user requests from <strong>the</strong><br />

underly<strong>in</strong>g true needs, and segregate <strong>the</strong>m <strong>in</strong>to high-level use cases.<br />

Develop documentation and translate <strong>the</strong> functional requirements to developers<br />

Conduct technical review, and perform test cases directly from user stories.


Responsible for address<strong>in</strong>g, diagnos<strong>in</strong>g and resolv<strong>in</strong>g issues that arise on a daily basis, as<br />

well as facilitate o<strong>the</strong>r project meet<strong>in</strong>gs as required.<br />

Ensure that technical designs and implementation effectively match <strong>the</strong> requirements<br />

and project's goal throughout all phases of <strong>the</strong> project.<br />

Report project progression to XYZ's management on a weekly basis.<br />

Conduct feasibility study and perform test<strong>in</strong>g of <strong>the</strong> enhanced educational software<br />

packages (e.g., Echo360, Wimba Create, Course Eval) for university-wide use.<br />

Create tutorials of Learn<strong>in</strong>g Management Systems as well as o<strong>the</strong>r enhanced<br />

educational software packages for faculty members. Achieve 98 percent faculty<br />

members’ satisfaction.<br />

Assist <strong>Instructional</strong> <strong>Design</strong>er with research <strong>in</strong> onl<strong>in</strong>e pedagogical development.<br />

Collaborate with a team <strong>in</strong> build<strong>in</strong>g <strong>the</strong> new version of onl<strong>in</strong>e support web pages.<br />

Provide enhanced educational software tra<strong>in</strong><strong>in</strong>g for graduate assistants and faculty<br />

members.<br />

BCD Inc. 02/2001-01/2005<br />

Any Town, NY<br />

<strong>Instructional</strong> <strong>Design</strong> & Development<br />

Blended learn<strong>in</strong>g/multiple media: Developed <strong>in</strong>structional strategy and conducted<br />

<strong>in</strong>structional design of dispatcher curriculum. Developed objectives, test<strong>in</strong>g strategy and<br />

test items, and evaluation criteria. <strong>Design</strong>ed and developed performance-based<br />

framework <strong>in</strong>corporat<strong>in</strong>g multiple media and delivery methods <strong>in</strong>clud<strong>in</strong>g web-based<br />

tra<strong>in</strong><strong>in</strong>g, CBT, simulations, self-<strong>in</strong>struction, peer coach<strong>in</strong>g, <strong>in</strong>structor-led tra<strong>in</strong><strong>in</strong>g (ILT),<br />

and job aids. Subject matter <strong>in</strong>cluded bus<strong>in</strong>ess processes, job tasks, ‘soft skills’, and<br />

us<strong>in</strong>g proprietary applications. Initiated blended learn<strong>in</strong>g at BCD: <strong>in</strong>corporated CBT as<br />

<strong>in</strong>structional, practice and test<strong>in</strong>g element <strong>in</strong> <strong>the</strong> classroom. Developed learner manuals<br />

and self-study guides, <strong>in</strong>structor guides, PowerPo<strong>in</strong>t elements, scripts for web-based<br />

modules and CBT elements.<br />

Performance-based ILT: <strong>Design</strong>ed and developed performance based ILT for BCD Power<br />

Pad tra<strong>in</strong><strong>in</strong>g. Developed <strong>in</strong>structional strategy, objectives, test<strong>in</strong>g strategy and test<br />

items. Developed learner booklet, facilitator guide and <strong>in</strong>novative job aid.<br />

Web-based tra<strong>in</strong><strong>in</strong>g: <strong>Design</strong>ed web-based tra<strong>in</strong><strong>in</strong>g for BCD employees. Developed<br />

objectives and test items. Subject matter <strong>in</strong>cluded orientation to company, bus<strong>in</strong>ess<br />

processes, and perform<strong>in</strong>g tasks for essential jobs.<br />

Bus<strong>in</strong>ess simulations: <strong>Design</strong>ed and developed courseware for BCD’s Virtual Office<br />

Project. Developed objectives, test<strong>in</strong>g strategy, and test items. Subject matter <strong>in</strong>cluded<br />

bus<strong>in</strong>ess processes, job tasks, ‘soft skills’, and us<strong>in</strong>g proprietary applications. Developed<br />

learner manuals, self-<strong>in</strong>struction guides, facilitator guides, PowerPo<strong>in</strong>t elements,<br />

bus<strong>in</strong>ess simulation materials, and EPSS scripts (RoboHelp).<br />

End user support/Captivate: <strong>Design</strong>ed and developed end-user tra<strong>in</strong><strong>in</strong>g and support<br />

strategy, and materials for Requisition onl<strong>in</strong>e application at BCD. <strong>Design</strong>ed and<br />

developed Flash Paper job aid, Captivate-based web tra<strong>in</strong><strong>in</strong>g sessions and EPSS, as well<br />

as e-learn<strong>in</strong>g and classroom sessions.<br />

Education<br />

University of New York New York, NY 8/1983-12/1987<br />

Bachelor of Arts<br />

Academic Major: International Studies

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