Survey training needs in tourism - FTH Skills Council

Training Opportunities in Tourism and Hospitality
This information will be used to plan training programs and short courses for the
tourism and hospitality sector.
The following is a list of topics for possible short courses (1 ½ - 2 hours) in the next
calendar year. Please indicate the level of priority for your organization.
Conducting interviews
Low Medium High priority
1 2 3
Preparing job descriptions
Low Medium High priority
1 2 3
Designing performance appraisals
Low Medium High priority
1 2 3
Conducting performance appraisals
Low Medium High priority
1 2 3
Performance counseling
Low Medium High priority
1 2 3
Leading teams
Low Medium High priority
1 2 3
Managing generation x& y
Low Medium High priority
1
2 3
Managing cross-cultural diversity
Low Medium High priority
1
2 3
Customer service
Low Medium High priority
1 2 3
Managing Budgets
Low Medium High priority
1 2 3
Managing costs
Low Medium High priority
Page 1 of 2

1 2 3
Managing Stress
Low Medium High priority
1 2 3
Managing staff retention
Low Medium High priority
1 2 3
Handling Complaints and Grievances
Low Medium High priority
1 2 3
Managing OH&S systems
Low Medium High priority
1 2 3
Other
Low Medium High priority
1 2 3
Of the topics you rated a high priority please indicate the number of employees you
may wish to book in for a short course (1 ½ to 2 hours sessions) in 2006.
(No of Employees)
Are you interested in a group session customized for your workplace? Yes No
Do you have a preference for a time of year?
January – March April-June July- September October – December
Would you like to be on our mailing list for details of these sessions as they become
available? Yes No
If yes please provide:
Name:
Address:
__________________________________________
__________________________________________
__________________________________________
Email address: __________________________________________
Telephone:
__________________________________________
Please fax this form to FTH Skills Council on (08) 8362 1455 or email:
fthskillscouncil@resnet.com.au
Page 2 of 2