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QAI Global Institute
Trainings
Catalog
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QAI GLOBAL INSTITUTE
Established in 1980 in Orlando, Florida, USA, QAI is a
leading global workforce development and consulting
organization focused on education and organizational and
business excellence for educational institutes, students,
professionals and organizations.
QAI Global Institute is the skill building and learning solution
division of QAI, which undertakes research, houses the
bodies of knowledge and administers certifications. It
focuses on creating international education and training
products to address the competence development,
assessments and certifications to cater to the large pool of
manpower requiring skills for increased employability.
QAI Global Institute conducts instructor led trainings (ILTs)
and career programs for corporations and students in over
70 titles in this mode and offers certifications and certificate
courses across various business crtitical skill domains. QAI
has trained over 1,40,000 and certified over 40,000
professionals across the globe. We have our offices in USA,
India, China, Malaysia and Singapore.
QAI FAST FACTS
50+ ministries, departments and governments overseas
have engaged QAI to build industry capabilities
180+ people team
600 + person years of experience
300+ CMM® / CMMI® clients
Experience with small and large clients in various industry
domains.
Multi-cultural experience across 35+ countries.
320+ CMM® / CMMI® appraisals by QAI LAs / 90 high
maturity appraisals
60+ COPC® implementations for BPOs
2000+ Six Sigma projects mentored
1,60,000+ professionals trained /
40,000 + certified
70+ trainings on Software Engineering & Management
450+ hours of e-learning

CONTENT
Innovation Management
Agile Methods
Human Capability Management
Project & Program Management
Quality & Process Improvement
Business Process Improvement
Business Analysis & Requirements
Management
IT Service Management
Software Engineering & Testing

Innovation
Management
Training Name
Six Sigma Master Black Belt
Seven (7) Innovator Skills program for
Leadership team
Innovative Problem Solving Workshop
Failure Analysis workshop
Business Process Innovation
Duration
-
2 days
2 days
2 days
3 days
CERTIFICATION PROGRAMS
TRIZ Level 1 International Certification Program
Innovator 7-Skills Assessment Tool for
individuals
5 days
2 days
E-LEARNING
Innovation Practitioner certification program
2 days
Agile
Methodology
Training Name
An executive overview to Agile Methodology
Agile Methodology Implementation
Mastering Scrum Workshop (Scrum Alliance
Authorized)
Agile User Stories, Estimation and Planning &
Agile Test Strategies and Management
Co-Existence of CMMI® & Agile
- The Balancing Act
Duration
1 day
2 days
2 days
2 days
1 day
CERTIFICATION PREPARATORY PROGRAMS
Agile Project Management - PMI - ACP
Contact Training Program
3 days
Human Capability
Management
Training Name
®
Overview to People CMM
SM ®
SEI Authorized Introduction to People CMM
Excellence in Talent Management
- A Process Approach
Duration
2 Days
3 Days
2 Days

Project and Program
Management
Training Name
Essential Software Project Management
Core Project Management Concepts
Project Management PLUS
Quantitative Project Management
Software Configuration Management
Project Management through Microsoft Project
2007/2010
Enterprise-wide PM Using MS Project Server
2007/2010
Software Risk Management
Risk Management
Estimation Excellence using IFPUG FPA
Method
Estimation Excellence using COSMIC FP
Method
Estimation Basics
Managing Successful Programmes (MSP)
Foundation & Practitioner
Duration
2 days
2 days
2 days
2 days
1 day
3 days
2 days
2 days
2 days
2 days
1 day
2 days
2 days
CERTIFICATION PREPARATORY PROGRAMS
CSPM Preparatory Training
PMP® Examination Revision Course
PMP® Contact Training Program
CAPM® Contact Training Program
PgMP® Certification Preparatory Program
3 days
2 days
4/5 days
3 days
3 days
CERTIFICATION PROGRAMS
PRINCE2® Foundation and Practitioner
5 days
CAREER PROGRAMS
Certificate Program in Software Project
Management
ELEARNING PROGRAMS
12 days
37 hrs
Software Project Management
- Basic Concepts of SPM
- Software Project Measurement and Metrics
- Basic Concepts and techniques of Estimation
- Measuring the Size of Software Products
- Outsourcing Project Work
Risk Management
Software Estimation
- Software Size Estimation using FPA
- Software Effort and Schedule Estimation
- Effort and Schedule Estimation using
COCOMO II
8.5 hrs
3.5 hrs
6.5 hrs
6.5 hrs
5 hrs
7 hrs
24 hrs
7.5 hrs
9 hrs
7.5 hrs

An Introduction to FPA
An Introduction to COCOMO II
An Introduction to COSMIC-FFP
An Introduction to Project Management
An Introduction to Risk Management
6 hrs
4.5 hrs
3.5 hrs
4 hrs
3 hrs
Quality &
Process
Improvement
Training Name
Demystifying High Maturity - The Statistical Way
Software Quality Bootcamp
Using Metrics for Effective Management
Overview to CMMI® for Development
SEIs Authorized Course on Introduction to
CMMI® for Development
Overview to ISO 9001 : 2008
SEI Authorized Course on Introduction to
CMMI® for Services
Overview to CMMI® for Services
Overview to CMMI® for Acquisition
CMMI® for Development Awareness Program
SEI Authorized Services Supplement for CMMI®
CMMI® for Services Awareness Program
CMMI® for Acquisition Awareness Program
Software Internal Auditor Training
Peer Reviews
QC Tools using Minitab
SEI Authorized Services Supplement for CMMI®
Boot Camp for Software Quality
Managing Software Project Risk
Defining and Using Software Standards
Duration
3 days
2 days
2 days
2 days
3 days
2 days
3 days
2 days
2 days
1 day
1 day
1 day
2 days
1 day
2 days
1 day
2 days
3 days
3 days
3 days
CERTIFICATION PREPARATORY PROGRAMS
CASQ Preparatory Training
CSQA Preparatory Training
CMSQ Preparatory Training
3 days
3 days
3 days

ELEARNING
Software Quality Management
- Basic Concepts of Software Quality
- Software Quality Assurance
- Formal Technical Reviews
Quantitative Software Process Management
SM
An Overview to CMMI v 1.2
21 hrs
5 hrs
9 hrs
7 hrs
16.5 hrs
6.5 hrs
WEBINARS
Interpreting CMMI®-DEV Engineering Practices
for Testing Organizations
Introducing the CMMI® Framework for the
Services Industry
Setting up the foundation for CMMI®
Hi-maturity
Graphical Data Exploration Techniques used in
CMMI®
2 hrs
2 hrs
2 hrs
2 hrs
CAREER PROGRAMS
Certificate Program in Software Quality
Assurance
12 days
Business
Process
Improvement
Training Name
FRONTLINE
TCCS Certified BPO Customer Service
Professional
HDI Support Center Analyst
Duration
3 days
2 days
SUPERVISORY
Certified BPO Quality Analysts (CBQA)
TCCS Certified Transaction Monitoring and
Coaching
TCCS Certified Operation Manager Training
Certified BPO Team Leader (CBTL)
HDI Support Center Team Lead
Lean Practioner
Six Sigma Green Belt Training
COPC Customer Service Provider Registered
Coordinator Training
COPC High Performance Management
Techniques
3 days
2 days
3 days
3 days
2 days
3 days
4 days
5 days
4 days
www.qaiglobalinstitute.com

TCCS - Optimizing Workforce Management
3 days
LEADERSHIP
HDI Support Center Manager
Six Sigma Black Belt Training
Six Sigma Champions Training
3 days
12 days
2 days
Business Analysis
and Requirements
Management
Training Name
Business Analysis Foundation Workshop
Essential Requirements Management
A Practical Approach to Requirements
Management
Using Metrics for Effective Management
BootCamp for Business Analysts
Defining and Validating User Requirements
Duration
3 days
2 days
2 days
2 days
3 days
3 days
CERTIFICATION PREPARATORY PROGRAMS
CSBA Preparatory Training
Web-based CSBA Exam Prep
Web-based CABA Exam Prep
3 days
12 hrs
9 hrs
CAREER PROGRAMS
Certificate Program in Business Analysis
10 days
WEBINARS
Demystifying Role of Business Analyst
Role of Business Analyst in Agile Environment
Moving from QA to BA
Role of Business Analyst in Estimation
Role of Business Analyst in User Acceptance
Testing
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs

IT Service
Management
Training Name
Help Desk Analyst
Planning and Implementation Techniques for
Service Management
Duration
2 days
2 days
ITIL V3 FOUNDATION COURSES
ITIL® V3 Foundation for Service Management
2 days
ITIL V3 INTERMEDIATE COURSES
CAPABILITY MODULES
- Planning, Protection and Optimization
- Release, Control and Validation
- Service Offerings and Agreements
- Operational Support and Analysis
5 days
5 days
5 days
5 days
LIFECYCLE MODULES
- Service Strategy
- Service Operation
- Service Design
- Service Transition
- Continual Service Improvement
ITIL V3 EXPERT COURSES
Managing Across the Lifecycle
3 days
3 days
3 days
3 days
3 days
5 days
ELEARNING
An Overview to ITIL
Service Desk and Incident Management
3 hours
3 hours
Software
Engineering
& Testing
Training Name
IT FOUNDATION
Introduction to Perl Programming
Introduction to VB Scripting
Introduction to C Programming
Introduction to RDBMS
Fundamentals of UNIX
Scripting in UNIX
Introduction to IT Fundamentals
Introduction to TCL TK Programming
Introduction to Programming Techniques
Duration
1 Day
1 Day
1 Day
3 Days
1 Day
1 Day
1 Day
1 Day
1 Day
www.qaiglobalinstitute.com

SOFTWARE ENGINEERING FOUNDATION
Introduction to Software Engineering
Essentials of Requirement Development
Quality Assurance and Control
1 Day
1 Day
1 Day
TEST TOOLS & AUTOMATION
Test Automation using QTP
Advanced QTP
Performance Testing using Load Runner
(Beginner)
Introduction to Quality Center
Introduction to Visual Studio Test Professional
2010 (VSTP)
Rational Functional Tester - Intermediate Level
Introduction to Selenium
3 Days
2 Days
2 Days
1 Day
2 Days
2 Days
2 Days
TEST PROCESS MANAGEMENT
Test Process Improvement
Defect Prevention
Test Maturity Model (TMMi)
V&V - A CMMi Perspective
Structured Methods in Software Testing (SMST)
2 Days
2 Days
2 Days
2 Days
2 Days
TEST PROJECT MANAGEMENT
Effective Test Estimation
Software Test Metrics
Test Governance
Test Architecture
2 Days
2 Days
2 Days
2 Days
TEST ENGINEERING
Principles of Software Testing
Introduction to Test Strategy and Planning
Test Case Design -Methods and Techniques
Effective Test Case Writing
Test Execution and Defect Reporting
Art of Exploratory Testing
"Mastering Test Case Design / Effective Test
Case Design - Methods & Techniques"
Principles and Practices in Interoperability
Testing
1 Day
1 Day
2 Days
2 Days
2 Days
2 Days
2 Days
2 Days

SPECIALIZED TESTING
Effective Mobile Testing - Strategies and
Architecuture
Agile Practictioner
Agile Test Strategies & Management
Security Testing
SOA Web Testing
2 Days
2 Days
2 Days
2 Days
2 Days
ELEARNING
Software Engineering Process Approach
- An Introduction to Software Engineering
- Software Process Models
- Common Process Framework
- Software Process Improvement
- Advanced Software Process Model
Software Configuration Management
- An Overview to Software Configuration
Management
- The Tasks in the SCM Process
Software Testing
- An Introduction to Software Testing
- Test Case Design Techniques
- Software Testing Strategies
Fundamentals of Reviews
29.5 hrs
4.5 hrs
5 hrs
5.5 hrs
7 hrs
7.5 hrs
18.5 hrs
9 hrs
9.5 hrs
23 hrs
4.5 hrs
9 hrs
9.5 hrs
5.5 hrs
CERTIFICATION PREPARATORY PROGRAMS
CAST Preparatory Training
CSTE Preparatory Training
CMST Preparatory Training
3 days
3 days
3 days
CAREER PROGRAMS
Certificate Program in Software Testing
Diploma Program in Software Testing
12 days
35 days

Contact Details
QAI USA:
Windsor at Metro Center,
2101 Park Center Dr.,
Suite 200, Orlando, FL 32835-7614
Phone: +407-363-1111
Fax: +407-398-6817
QAI India:
1010-12, Ansal Towers, 38 Nehru Place
New Delhi - 110019, India
Phone: +91- 11- 26219792, 26220580
Fax: +91- 11- 26218974
QAI Singapore:
391B Orchard Road #23-01,
Ngee Ann City Tower B,
Singapore - 238874
Phone:+65-6225-8139
Fax: +65-6225-8137
QAI China:
Rm. 1211, No. 498 Guoshoujing Rd.
Shanghai Zhangjiang Hi-Tech Park
Pudong New Area, Shanghai,
China Zip: 201203
Phone / Fax: +86-21-51314155
Disclaimer
ITIL® is a Registered Trade Mark of the
Office of Government Commerce in the
United Kingdom and other countries.
PRINCE2® is a Registered Trade Mark
of the Office of Government Commerce
in the United Kingdom and other countries.
“PMI” and the PMI logo are service and
trademarks registered in the United States
and other nations
MSP, MOP is a Trade Mark of the
Office of Government Commerce.
COPC® is a Registered Trade Mark of
the Customer Operation Performance
Center Inc. (COPC Inc.)
SM SM SM
CMM Integration , SCAMPI , SCAMPI Lead
SM
SM
Appraiser, TSP , and IDEAL are service marks
of Carnegie Mellon® University. CMMI®, Capability
Maturity Model®, Capability Maturity Modeling®,
CMM®, and Carnegie Mellon are registered in the
US Patent and Trademark Office by Carnegie
Mellon University.