Service and Support Administration - Portage County Board of ...

Service and Support
Administration
Service and Support Administration
Portage County Board of Developmental Disabilities
Service Support Administrators must function
independently of the Board, residential agencies or
other service providers.
Due process shall be afforded to each individual
receiving service and support administration pursuant
to rule 5123:2-1-12 of the Administrative Code.
Administration Building
2606 Brady Lake Road
Ravenna, Ohio 44266-1657
330-297-6209
Service and Support Administration
330-297-4100
intake@portagedd.org
The mission of the Portage County Board of Developmental Disabilities is to ensure
the availability of programs, services, and supports that assist eligible individuals with
developmental disabilities in choosing and achieving a life of increasing capability
such that they can live, work, and socialize in the community, and to assist and
support the families of these individuals in achieving this objective.
To apply for services from the Portage County Board
of Developmental Disabilities or seek assistance with
information and referral, contact: Service and Support
Administration (330) 297-4100 or 1-800-850-9283.

Service and Support Administration Provides
What is Service and Support Administration?
Service and Support Administration (SSA) supports individuals
in determining and pursuing goals and maintains the
individual as the focus while coordinating services across
multiple systems. A Service and Support Administrator (SSA)
will assist individuals and families to support, empower, and
advocate for the individual. Services provided through the
SSA are person-centered. SSAs support individuals in
determining and pursuing life goals. SSAs work with
families, guardians and natural supports to access, provide
and/or enlist whatever support is needed, and coordinate
services among different agencies serving as the single
point of accountability.
How is eligibility determined
A SSA shall determine eligibility for individuals age 3 and
above according to rules adopted by the Ohio Department
of Developmental Disabilities (DODD). Referrals can be made
by calling 330-297-4100 or by email: intake@portagedd.org.
Upon eligibility, the SSA assigned shall provide individuals
with the following services:
Needs Assessment
The SSA assigned shall determine if there is a need for PCBDD
service coordination, the level and intensity of the need,
projected duration, and the types of services needed/requested.
The information obtained shall include the individual’s likes,
dislikes, priorities, and desired outcomes, including skill
development and health and safety needs.
ISP Development
The SSA assigned shall incorporate the results of the needs
assessment into an Individual Service Plan (ISP) which integrates
all sources of supports including alternative services available to
meet the needs and desired outcomes of the individual.
Provider Selection
The SSA assigned will ensure that individuals are given the
opportunity to select the service provider(s) of their choice and
help them to work with their providers to resolve any concerns.
Budget
The SSA assigned shall establish recommendations for obtaining
approval of budgets for services based on the ISP for the
individual.
Service Coordination & Linkage
The SSA shall ensure that services are effectively coordinated
and provided by providers as identified in the ISP.
Quality Assurance Reviews
A SSA who does not serve as the individual’s single point of
accountability will conduct a quality assurance review to ensure
that areas of concern are identified and remedied so as to
achieve desired outcomes for the individual.
Service Monitoring
The SSA assigned shall establish and implement service
monitoring to ensure health and safety of individuals,
consistent implementation of services, and achievement of
desired outcomes.
Personal Advocate
The SSA assigned shall ensure that each individual receiving
service and support administration shall have a designated
person to provide daily representation who is responsible
on a continuing basis for providing the individual with
representation, advocacy, advice and assistance related to the
day-to-day coordination of services in accordance with the ISP.
Crisis Intervention
A SSA is on-call 24 hours per day when urgent health and safety
issues arise, including the reporting of Major Unusual Incidents
(MUIs), which are then forwarded to the Investigative Agent (IA)
for review.
Each person or his legal guardian must consent
to services provided by a Service and
Support Administrator.
Making the difference in meeting lifelong needs