Draft questionnaire for stakeholders II – CERTH proposal - Study on ...

July, 01 st 2005
Questionnaire on in<strong>for</strong>mation needs of Interested Parties
Introduction:
The following <strong>questionnaire</strong> is part of a good practice study on eGovernment
services interoperability at local and regional level. This <strong>questionnaire</strong> was
developed within the scope of MODINIS, a multi-annual programme of the
European Union <strong>for</strong> the monitoring of the eEurope 2005 action plan,
dissemination of good practice and the improvement of network and
in<strong>for</strong>mation security.
Interoperability (IOP) in this context is defined as a means and a precondition
to achieve integration of <strong>for</strong>merly separated eGovernment systems and
services. A central role in establishing IOP plays the kind of data access
which takes place, i.e. whether:
• each organisation involved in service provision accesses only its own data,
• they may access data that belong to another organisation
• only some organisations may access data that belong to other
organisations
• there is a set of common data, which are accessible by all organisations.
We distinguish (with regard to the European Interoperability Framework of
IDA) between three aspects of IOP:
Organisational IOP: eGovernment services hide the level of complexity lying
behind the service offered to the citizen and enterprises. Depending on the
way public administrations are organised, a given eGovernment service may
involve either a single process or several business processes to be per<strong>for</strong>med
in a given sequence between different administrations. Business processes
within and between administrations must consequently be able to interoperate
and service level agreements had there<strong>for</strong>e to be fixed.
Semantic IOP: to allow in<strong>for</strong>mation resources to be linked up and to allow
in<strong>for</strong>mation to be automatically understandable, and, consequently reusable
by computer applications that were not involved in its creation.
Technical IOP: the use of universally agreed open standards and
specifications like e.g. Internet, protocols such as TCP/IP, HTTP and S/MIME;
and also the use of standards <strong>for</strong> transport and <strong>for</strong> presentation, <strong>for</strong> domain
naming, web browsers and viewers.
This <strong>questionnaire</strong> aims to gather in<strong>for</strong>mation needs of public servants, ITbusiness,
and academia, currently planning or implementing eGovernment
projects aimed at achieving interoperability.
Please fill in the <strong>questionnaire</strong> and send it back to egov-iop@ifib.de or by fax
to (+49-421) 218 48 94.
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1. Please state the name of your project and provide a short description
including a web link if appropriate
Name:
Description (about two sentences):
Web link:
2. Please state your contact details
Your name:
Organisation:
City and country:
Email:
Phone-No.:
3. What stakeholder group do you represent?
You represent which stakeholder group?
Public administration
- at local level
- at regional level
- at national level
- Other (please specify)
IT-business
- Software development
- Consultancy
- Computing centre
- IT industry association
- Other (please specify)
Academia
- Which area? (please specify)
tick box
4. In which policy area and services with regard to interoperability are you
most interested in? Rank ‘1’ <strong>for</strong> the most important, ‘2’ <strong>for</strong> the second
important and so on.
Please indicate the policy area and services of most interest
Economy and Labour
Police, security and justice
Infrastructure (transportation, construction and housing)
Education, science and research
Environment, agriculture and consumer protection
State and society (eParticipation, eDemocracy, civil society)
Social affairs (health, pensions, social security, etc.)
Taxes and Customs
General purpose
Other, which?...
Ranking
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5. Which aspect of interoperability (IOP) is the one you would like to learn
more about? Rank ‘1’ <strong>for</strong> the most important, ‘2’ <strong>for</strong> the second important
and so on.
For which aspect of IOP would you like more in<strong>for</strong>mation?
Organisational IOP e.g. processes that should be changed or
adapted or improved etc.
Semantic IOP e.g. agreement on common <strong>for</strong>mats on data
exchanges etc.
Technical IOP e.g. technologies available, technical standards
etc.
Ranking
6. Which other concerns around IOP are of interest to you? Rank ‘1’ <strong>for</strong> the
most important, ‘2’ <strong>for</strong> the second important and so on.
Which other concerns around IOP are of interest to you?
Legal, e.g. changes in laws, regulations etc.
Cultural, e.g. resistance from public servants etc.
Social, e.g. social inclusion etc.
Security, e.g. signatures, encryptions, etc.
Other (please specify):
Other (please specify):
Ranking
7. Which phase of an interoperability project is the one you would like to
learn more about? Rank ‘1’ <strong>for</strong> the most important, ‘2’ <strong>for</strong> the second
important and so on.
For which phase of an IOP project would you like more info? Ranking
Strategic plan, e.g. benefits, policy etc.
How to conceptualise an IOP project, e.g. what to consider,
potential, objective, barriers
How to set up an IOP project, e.g. guidelines, resources,
support, business plan etc.
How to implement an IOP project, e.g. technologies, issues to
consider, risks etc.
How to disseminate and promote the results to politicians and
decision makers
How to create awareness of users and take-up
Other (please specify):
Other (please specify):
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8. Regarding objectives, what kind of interoperability project are you most
interested in? Rank ‘1’ <strong>for</strong> the most important, ‘2’ <strong>for</strong> the second important
and so on.
Regarding objectives, what kind of IOP projects are you
most interested in?
Projects aiming to data sharing by different authorities
Projects aiming to data sharing by same authorities in different
areas (or regions)
Projects where interoperability is achieved between different
stages of a service that involve different authorities
Projects where auxiliary services (e.g. payment, authentication)
are integrated that are common to many authorities
Projects where the aim is to build common repositories of
services, meta data, directories etc.
Other (please specify):
Other (please specify):
Ranking
9. Regarding the organisational model which has to be employed to solve the
interoperability problem resp. improves the service provision; which one
are you most interested in? Rank ‘1’ <strong>for</strong> the most important, ‘2’ <strong>for</strong> the
second important and so on.
Regarding the choice of the basic organisational model,
what basic model are you interested in?
In models with direct bi-lateral or direct multi-lateral
communication between authorities according to standardised
interfaces and procedures
In models where a central unit exists or has been created which
defines the protocols and procedures <strong>for</strong> communication with
many local units
In models where communication is carried out by a clearing
house (or broker or intermediary) which trans<strong>for</strong>ms and adapts
different <strong>for</strong>mats and procedures between the units involved
Other (please specify):
Other (please specify):
Ranking
10. Regarding integration, what kind of interoperability project are you most
interested in? Rank ‘1’ <strong>for</strong> the most important, ‘2’ <strong>for</strong> the second important
and so on.
Regarding integration, what kind of IOP projects are you
most interested in?
No integration, we are interested in projects within one authority
Between authorities at different levels of government (vertical)
Between authorities at the same level of government (horizontal)
Mixed vertical and horizontal
Between authorities at different countries
Others (please specify):
Others (please specify):
Ranking
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11. Regarding partnership, what kind of interoperability project are you most
interested in? Rank ‘1’ <strong>for</strong> the most important, ‘2’ <strong>for</strong> the second important
and so on.
Regarding partnership, what kind of IOP projects are you
most interested in?
No partnerships, we are interested in projects within one
authority
Between public authorities only
Between public authorities and private sector
Between public authorities and third sector, e.g. non-public and
non-profit including non-governmental organisations
Between private sector and third sector, e.g. non-public and nonprofit
including non-governmental organisations
Between authorities from all three sectors (public administration,
private sector, third party)
Other (please specify):
Other (please specify):
Ranking
12. Which method do you consider more appropriate to receive in<strong>for</strong>mation
about IOP? Rank ‘1’ <strong>for</strong> the most important, ‘2’ <strong>for</strong> the second important
and so on.
From which of the following would you benefit most and
probably participate?
Attendance at workshops in Brussels about IOP
Attendance at workshops in my country about IOP
Email communication, e.g. newsletter about IOP
An IOP Portal that I can visit when I wish
Online <strong>for</strong>um <strong>for</strong> virtual discussions about IOP
Printed material (brochure, white paper etc) about IOP
A study of good practice solutions in IOP
Other (please specify):
Other (please specify):
Ranking
13. Which other project could you recommend which is currently planning or
implementing interoperable solutions (please also provide contact details)?
______________________________________________________________
______________________________________________________________
14. What other useful in<strong>for</strong>mation do you need to develop or implement such
an interoperable solution?
______________________________________________________________
______________________________________________________________
15. Do you wish to receive updated in<strong>for</strong>mation about our activities in the
interoperability study? (Yes/No)
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