credit union news - Home - Welcome to Florida Credit Union League

F L O R I D A
CREDIT UNION NEWS
View online at www.fcul.org!
Just click Florida Credit Union League,
then News Room, then Publications.
FCUL’s Leadership
Councils of Florida:
See how they can connect
you with peers through
professional growth!
Page 3
FEATURED INSIDE:
PRESIDENT’S MESSAGE 3
GOVERNMENTAL AFFAIRS 6
COMPLIANCE Q&A 8
NEWS FROM YOU 14
Winter 2007 • Vol. 3 • No. 1

CONTENTS
Florida Credit Union League
Board of Directors
F L O R I D A
CREDIT UNION NEWS
John Hirabayashi, Chairman
At Large Director
Community First CU of Florida
Richard Helber, Chairman-elect
District #5 Director
GTE FCU
Chris Brooks, Treasurer
At Large Director
Gulf Winds FCU
Allen Upchurch, Jr., Secretary
District #1 Director
Harvesters FCU
Mary Wood, CCUE, Exec. Director At Large
At Large Director
Florida West Coast CU
Jim Taylor
District #3 Director
SCORE FCU
Trudy Prince, CCUE
District #4 Director
Central Florida Healthcare FCU
Jace Reyes
District #7 Director
Miami Postal Service CU
Tim Baldwin
At Large Director
San Antonio Citizens FCU
John D. Deese, CCUE
At Large Director
PBC CU
Carolyn Parslow
At Large Director
Suncoast Schools FCU
FEATURES
3 PRESIDENT’S COLUMN
4 FEATURE ARTICLE
6 GOVERNMENTAL AFFAIRS
8 COMPLIANCE Q&A
9 LEGAL AFFAIRS
10 CHAPTER CORNER
11 HUMAN RESOURCES
12 TRENDS
14 NEWS FROM YOU
15 LEAGUE NEWS
18 EDUCATION
The Florida Credit Union News is a quarterly publication of the Florida Credit Union League
(www.fcul.org). Members may view this publication online at www.fcul.org by clicking
Florida Credit Union League, then News Room, then Publications. The Florida Credit Union
League reserves the right to edit all submissions. The League does not take responsibility for
the return of unsolicited materials. For more information, contact Editor Amy Jowers, amy.
jowers@fcul.org.
President: Guy M. Hood
VP of Communications: Mark Ivester
Managing Editor: Amy Jowers
FLORIDA CREDIT UNION NEWS

PRESIDENT’S COLUMN
You are what you do
Our national association, the Credit Union
National Association (CUNA), has unveiled a new
marketing icon to help tell the credit union story.
Called “the Little Guy,” this newest symbol of
America’s credit unions, according to CUNA,
“represents the working men and women of America
from all walks of life who are credit union members
– the owners and focus of credit union service. In
our view, credit union members are what Congress
should be thinking of when considering issues
affecting credit unions. On Jan. 4, the opening day,
the 110th Congress met the Little Guy.” (For more
about the Little Guy, see page 13.)
I don’t think anyone in the credit union
movement would argue against the vision of credit
unions represented by the Little Guy. The question
is, can we live up to that vision?
Not a month goes by somewhere in this country
that doesn’t see an effort by bankers to define credit
unions in a less friendly light. In the past several
years, we have seen an increase in the number of
lawmakers and policy makers that have begun to
question the mission and purpose of credit unions.
From California, to Missouri and on to Washington,
D.C., hearings have been held and proposals have
been advanced that would curtail the growth of
credit unions and make them less available to the
public. Why?
Well, the immediate answer, of course is that
the banking industry through sheer persistence
and determination have kept hammering credit
unions in front of every politician and bureaucrat
that they can find. Bankers portray credit unions as
being “just another bank” and really not different
in purpose. In other words, credit unions are driven
by the same forces as they are. Another reason could
be that in many parts of the country credit unions
have done a poor job of educating lawmakers in
their states to what credit unions are and why they
are different from other financial institutions.
In short, we are often guilty of not blowing our
own horns. When bankers ask what credit unions
are doing to serve their communities, are credit
unions ready to point out what they are doing to
make their communities better places to live?
One sure way to do this is to consider compiling
all the good community service your credit union
does and exhibit it through an entry in the Dora
Maxwell Social Responsibility Recognition Award
or the Louise Herring Philosophy in Action Award.
By compiling your credit union’s activities for either
of these awards, and gaining possible national
acclaim for your community efforts, you will have
a concise record to show anyone what a difference
your credit union makes in your community.
Florida credit unions have been recognized
nationally numerous times in these categories. Just
a few years ago, Florida credit unions walked off
with first place awards in both award competitions.
By showing these to our congressional delegation,
it helps strengthen the story FCUL–and you–tell
when meeting with our lawmakers. And, I can tell
you, it does make a difference.
Information on how to enter both the Dora
Maxwell and Louise Herring award competitions
can be found on our website at www.fcul.com/
Awards_106.htm. I hope you will consider making
the effort to tell your credit union’s story.
Guy M. Hood
President/CEO
Winter 2007

FEATURE ARTICLE
Leadership Councils of Florida —
connecting peers while providing
professional growth
Have you ever wondered what your peers at other credit unions are
doing to resolve an issue that affects your credit union? Are you interested
in hearing what a field expert has to say about a hot topic in the financial
industry? Do you have a process in place that has provided your credit union
an efficient, yet profitable, way to conduct a certain business function?
If you answered yes to any of the questions above, then you need to be
a part of the Leadership Councils of Florida. The Florida Councils provide
a forum for professional growth through high level speakers and relevant
topics; peer networking; and information sharing. Though facilitated by
FCUL, the councils are led by a group of dedicated credit union professionals
– for credit union professionals – by way of the Leadership Council Advisory
Committees.
Initiated at FCUL’s Annual Convention & Exposition in 2005, the
Florida Councils have continually gained interest due to the opportunities
members have had to network with their peers across the state, to discuss
issues concerning their profession, to share best practices, and to hear experts
in their field.
Another reason the councils are gaining momentum is: location, location,
location. Because the meetings are held regionally, they are geographically
convenient to everyone which means less time away from the office. Meetings
are held three times a year at various locations throughout the state specifically
for that reason. Council meetings for 2007 are scheduled to be held in South
“The Leadership Councils of Florida
provide invaluable opportunities for
professional growth. The Councils offer a
powerful one-two punch in that meetings
offer two great opportunities: 1) the
chance to learn from presenters that are
leaders in industry best practices and 2)
the chance to meet and share with your
peers to discuss strategic initiatives we
are all pursuing in different regions of
the state. This combination of theory
and practice is very valuable.”
John Callahan, VP, Operations
Gulf Winds Federal Credit Union
FLORIDA CREDIT UNION NEWS
Florida, Jacksonville, Panama
City, Tampa, and Orlando.
To date, there are four
Leadership Councils: CFO;
HR Training & Development;
Lending; and Operations,
Sales & Service with plans
to add additional councils
in the future. Future benefits
of council membership will
include the development of
various listservs, a website for
each council with resources,
and a membership list.
Targeted at management staff of member
credit unions, the overall goal of a council meeting
is to provide relevant information so that attendees
can actually return to their credit union the next
day and effectively implement at least one thing
they learned in their area.
The councils came to fruition through a
combination of leadership from FCUL and
member credit unions that wanted to mirror
CUNA’s councils but on a regional basis. Acting
as an extension of CUNA’s Leadership Councils,
the Florida Councils provide member credit
union professionals an invaluable opportunity
and experience at a regional level.
As facilitator, FCUL is committed to these
councils in that it is providing a full-time resource
by appointing Jennifer Hazday as Director of
Professional Development. Formerly the FCUL
Services Group’s Business Development Manager
for South Florida, Hazday’s current position will
allow her to focus on bringing value to the councils
through the promotion of council membership
and assurance that the meeting experience is top
notch, i.e. council speakers and topics are relevant
and at a high level.
On her new position, Hazday said, “I’m proud
to be paving the path to a premier professional
networking group in Florida.”
The cost of attending the one-day council
meetings is generally around $180 per person.
A typical day at a council meeting begins with
an interactive breakout session for each council
which includes a high level presentation from an
industry expert. After the presentation, the floor is
opened up for discussion about particular topics as
Continued on next page

Continued from previous page
well as sharing of information and best practices.
All councils then gather for a networking lunch
which is a prime time to network with credit
union professionals across the board. The meeting
closes with a breakout session in a roundtable
forum.
Membership is open to all paid staff of Florida
credit unions or credit union service organizations
with the majority of council members being senior
and mid-level executives. Through 2007, FCUL is
waving the membership fee. Beginning in 2008,
only a nominal fee will be instituted for council
membership.
Among the reasons for the Leadership
Councils’ appeal, Hazday says, are regional venues,
opportunities for mentoring of direct reports, and
assemblies for professionals. But, the number one
reason for the appeal, she says, is the inclusion of
high-level, subject-specific topics covered by an
expert in a particular field. An example of such is
the speaker lined up for the June CFO Leadership
Council in Orlando. Bill McGuire, President/
CEO of McGuire Performance Solutions (MPS)
and nationally recognized expert on interest rate
risk management, will speak on implementing
successful deposit and asset funding strategies. It
is this level of information provided at the council
meetings that will allow attendees to truly bring
something they learned back to the credit union.
For additional information and to view
upcoming meetings, visit www.knowmore.net If
you are interested in council membership or have
additional questions, contact Jennifer Hazday
at jennifer.hazday@knowmore.net or by phone
800.342.1266, ext. 1198.
The League is also in the process of forming
a Compliance Advisory Group. The group will
function similarly to the councils but will focus
on compliance issues and is designed specifically
for compliance professionals in credit unions.
Individuals appointed to the Compliance Advisory
Committee are:
Zied Jahoor, Eastern Financial FL CU
Kathy Pevy, Community First CU
Julie Flatt, Florida Central CU
Patty Sarne, San Antonio Citizens FCU
Nancy Blattner, Florida West Coast CU
Look for their inaugural meeting at this
FCUL’s 2007 Annual Convention.
FEATURE ARTICLE
The Role of Advisory Committees:
Because the Leadership Councils of Florida are run by member
credit unions through the advisory committees, these committees play an
important role in the direction of the councils. Each committee advises
FCUL as to the professional needs and wants of credit union staff in each
area of profession. At 2007’s annual planning session, advisory committees
for all four Leadership Councils and the Compliance Advisory Group met
to share ideas on how to create the most value for the each council. The
team pledged to continue to bring high quality speakers to present the latest
industry topics, increase the awareness of the councils, create a forum to
share ideas, and learn best practices, and network with peers.
CFO Advisory Committee
Tom Baldwin, Space Coast CU
Cliff Hope, Power Financial CU
Kendrick Smith, Council Chairman,
Eastern Financial FL CU
Kim Sydebrant, Martin FCU
Steve Ravin, Tyndall FCU
Scott Morgan, FCUL Liaison
HR/Training Advisory Committee
Leslie Dooley, Community Educators CU
Peg Hariman, GTE FCU
Gretchen Quisenberry, Florida Telco CU
Roxanne Tennant, Council Chairman,
First Choice CU
Pat Trachsel, Tampa Bay FCU
Liz Aperauch, FCUL Liaison
Lending Advisory Committee
Theron Gibson, Jax FCU
James Jackson, Dade County FCU
Vicki Lovett, Suncoast Schools FCU
Michele Powers, Gold Coast FCU
Ted Zangwill, Council Chairman,
Tyndall FCU
Keith Hopkins, FCUL Liaison
Operations, Sales & Service Advisory
Committee
John Callahan, Council Chairman,
Gulf Winds FCU
Linh Dang, Central FL Educators FCU
Sherri Guerra, MacDill FCU
Mary Svoboda, Jax FCU
Michelle Yales, First Choice CU
Lisa Hammock, FCUL Liaison
CFO Advisory Committee
Planning Session
HR/Training & Development
Advisory Committee Planning Session
Lending Advisory Committee
Planning Session
Operations, Sales & Service Advisory
Committee Planning Session
“The Leadership Councils provide a great forum for all levels
of credit union management to gain new ideas and network
with their peers. The low-cost regional meetings make it very
convenient to attend.”
Theodore E. Zangwill, SVP & COO
Tyndall Federal Credit Union
Winter 2007

GOVERNMENTAL AFFAIRS
From Aletta...
By Aletta Shutes, FCUL Executive Vice President
Aletta Shutes
How does Lobbying & Ethics Reform affect us?
The Florida Legislature passed lobbying
reform for its members at the end of 2005. The
crux of the legislation prevents members from
accepting gifts of any kind, including meals,
drinks, etc. from a lobbyist. It certainly had an
impact on lobbying but did not deter us from
relationship building. It just made it not as
informal although some members will still have
lunch or dinner with you “Dutch treat.” If they
can’t have dinner or lunch with you, don’t take it
personally because it could be an expense issue
for them personally. If they are willing to meet
you for dinner, you may want them to suggest
a location. Your League staff still gets the work
done representing credit unions; we have many
opportunities to meet with them casually at their
fund raisers or receptions sponsored by their
respective Parties. We also meet with them in their
offices, committee meetings and even in the halls
(which is where the term “lobbying” came from).
The U. S. Congress is now taking the same
approach. Since the start of the 110th Congress,
the House and Senate are working on ethics reform.
However, until this legislation is reconciled and we
have a better sense of how the ethics committees
will interpret certain activities it is business as
usual. As soon as legislation is passed by both
houses and signed by the President we will let you
know how these reforms affect associations and
nonprofit organizations.
If you have any questions about contacting
your legislator don’t hesitate to call your League’s
Governmental Affairs staff.
Session is in, legislation begins
Florida’s 2007 Legislative Session began March 6, but the Florida
Legislature kicked itself into high gear back in January when it held a special
session on hurricane insurance reform. While they passed a major bill geared
to lowering rates, it remains to be seen whether that will be the end result.
Unlike past years where they usually met for committee meetings two
weeks each month November through February, this year, they met every
week between New Years and the beginning of Session, except the week we
were all in D.C. attending CUNA’s Governmental Affairs Conference. That
was a good thing for your Governmental Affairs staff!
Now that Session is in full swing, it’s a safe bet insurance issues will
again garner a major portion of the Legislature’s attention as House and
Senate leaders are proposing a “glitch” bill to fix some of the problems they
found after passing the special session legislation. The other major issue is
property tax reform.
In Washington, UBIT (unrelated business income tax) is the topic du
jour for state chartered credit unions. The Internal Revenue Service has
notified credit unions in several states of their intent to promulgate rules
relating to which activities are considered unrelated business income and
how state chartered credit unions must handle reporting of unrelated income
and payment of taxes on that income. Because
federally chartered credit unions are specifically
exempt from UBIT, this anomaly will likely
require a legislative “fix” in order to be resolved.
CUNA, as part of the UBIT Steering
Committee (comprised of CUNA, CUNA Mutual
Group, AACUL, and NASCUS, the National
Association of State Credit Union Supervisors),
has determined that while a legislative fix is
preferable, a legal challenge is not out of the realm
of probability if portions of the IRS decision do
not “reflect a broad, modern view of what a credit
union can and should do to promote thrift.”
Please watch your email inbox for special
weekly legislative updates called “Political Points”
put together by Mark Landreth, Director of
Legislative Development.
FLORIDA CREDIT UNION NEWS

GOVERNMENTAL AFFAIRS
Florida CUs and FCUL attend GAC
Nearly 130 credit union volunteers and
managers from around Florida attended CUNA’s
most recent Governmental Affairs Conference
(GAC). The annual event held in Washington
DC attracts attendees from around the US, and
visitors from around the world. More than 4,500
turned out for what will be the last meeting at the
Washington Hilton and Towers.
Keynote speakers were Fox News anchor Britt
Hume, actor/activist Martin Sheen, and the ever
entertaining political couple, Mary Matalin and
husband James Carville. Matalin and Carville are
known for being polar opposites politically, but
otherwise being a loving couple with two daughters.
Matalin mentioned, more than once, that she is a
credit union member. She also said she maintains
a membership in the same credit union her father
joined early in his working career in Illinois.
Less entertaining but equally informative were
Chairman Barney Frank of the House Financial
Services Committee and Senator Chris Dodd, a
democratic presidential candidate who chairs the
Senate Banking Committee. CURIA co-sponsors
Paul Kanjorski (D-PA) and Ed Royce (R-CA) also
discussed recently introduced CURIA legislation,
HR1537.
Also, at the conference, the Florida Credit
Union League was presented two awards for its
fundraising efforts. FCUL President Guy Hood and FCUL Executive Vice
President Aletta Shutes accepted the Capitol Circle CULAC Award for
the League’s outstanding fundraising performance due to exceeding 2006’s
fundraising goal, and the Chairman’s CULAC Award for raising the most
money of all the leagues. Congratulations to all League members as this
could not have been done with out their support.
Florida’s credit unions were well represented while hiking the hill on
Wednesday, February 28, where appointments were set with 26 out of 27
members of Florida’s congressional delegation. Hikers discussed the soon to
be unveiled CURIA legislation with their representatives and their staffers
while carrying CUNA’s The Little Guy.
In 2008, the GAC will move to the
Washington Convention Center.
FCUL’s Guy Hood and Aletta
Shutes proudly display the
CULAC Awards.
Tim Baldwin (l), San
Antonio Citizens FCU (l) and
Congressman Gus Bilarakis.
At FCUL’s breakfast before scheduled Hill
visits, John Neusaenger (l), Orlando FCU,
Debbie Seymour, Multi-Media FCU; and
Bob Beskovoyne, Martin FCU pose for a
picture.
(L to R): Congressman Allen Boyd, Jan
Sheffield, Florida Commerce CU; Larry
Bateman and Harry Smith, both from
Emerald Coast FCU; Ray Cromer, Envision
CU, and in front, Judy Surles, Jefferson
County Teachers CU.
(L to R): Randy Rowe, Gold Coast FCU;
Bill Marquardt, City County CU; Henry
Prior, Power Financial CU; John Deese,
PBC CU; Herb Kahlert, PBC CU;
Congressman Ron Klein; and Aletta Shutes,
FCUL.
(L to R): Congressman Jeff Miller, George
Wilkinson, Gulf Winds FCU; Gerald Eady,
Gulf Winds FCU, Jack Huppert, West Coast
FECU; Sherry Smith, Gulf Winds FCU; Bill
Boyle, IBM Southeast EFCU; Jim Smith,
FCUL Lobbyist; and Greg Wirthmann,
Southeast Corp. FCU.
More pictures from the GAC are located on page 16. If you would like a digital version of any picture you see,
email Amy Jowers with a description of the one you would like at amy.jowers@fcul.org.
Winter 2007

COMPLIANCE Q&A
Compliance Corner
By Bill Berg, CCUE, CUCE, FCUL VP of Compliance
www.fcul.org
Q: How do credit unions apply for the
telephone tax refund?
A: The Internal Revenue Service (IRS) requires
that credit unions interested in requesting a onetime
refund of their telephone excise tax must file
a new Form 8913 attached to a Form 990-T.
In November, the IRS announced a plan to
refund to individuals and businesses federal excise
taxes paid on long-distance telephone service since
March 1, 2003. The plan was the result of the IRS
conceding a legal dispute.
Since that report, CUNA regulatory staff have
been in discussions with the tax agency about a
possible alternative method of submitting the
8913 form since no federal credit unions and few
state-chartered credit unions file 990-T forms.
The IRS was not sympathetic to CUNA’s
request. The agency pointed out that a number
of people and organizations who normally do not
file returns at all, including many individuals,
churches and small charities, will have to submit
extra tax forms in order to get their excise tax
refund.
The IRS issued announcement #FS-2007-1
with additional information on the telephone
excise refund procedure. The announcement
includes links to the new forms and frequently
asked questions. While businesses, including
non-profits, can review 41 months of telephone
bills to determine the exact amount due through
a refund, many companies may choose to use an
alternative approach that requires reviewing April
2006 and September 2006 telephone bills.
Credit unions will want to discuss with their
accountants what they want to do about claiming
the refund. Apparently some federal credit unions
have been paying this excise tax, even though a
1973 IRS ruling seems to indicate that federal
credit unions are not required to pay federal
telephone excise taxes imposed on local and toll
telephone services.
FLORIDA CREDIT UNION NEWS
Although federal credit unions would never
otherwise file a 990-T form, they will do so in
order to claim a refund. IRS has stated that an
electronic filing of these forms is not necessary.
State-chartered credit unions may have
additional considerations in deciding how to
handle this refund. A state-chartered credit union
will have to decide what other information is
appropriately included on any 990-T form if it
decides to file.
Q: What are the 2007 HMDA reporting
requirements?
A: The National Credit Union Administration
(NCUA) has announced the Home Mortgage
Disclosure Act (HMDA) data collection
requirements in a regulatory alert posted on
the agency website that triggers Regulation C
reporting requirements.
A credit union must file 2007 HMDA date if it:
1. Had total assets as of December 31, 2006 that
exceeded $36 million., a threshold established by
the the Federal Reserve Board;
2. Had a home or branch office in a metropolitan
statistical area (MSA) on December 31, 2006;
3. Originated during 2006 at least one home
purchase loan or a refinance of a home purchase
loan secured by a first lien on a one-to-four-family
dwelling.
The 2007 asset-size exemption increased to
$36 million from $35 million in 2006 based on
the annual percentage change in the Consumer
Price Index for Urban Wage Earners and Clerical
Workers for the twelve-month period ending in
November 2006.
Credit unions meeting all criteria must collect
HMDA data and submit it to the Federal Reserve
Board no later than March 1, 2008. All other
credit unions are exempt from filing HMDA data
for the year.
Bill Berg
If you have
questions on
additional topics,
visit InfoSight at
www.fcul.org, call
800.342.1266,
or 850.576.8171
ext. 1028, fax to
850.558.1029, or
email billb@fcul.org.

LEGAL AFFAIRS
UBITs! 4-BITs! Tell the
IRS to give me back my dollar!
By Andrew Price, FCUL Director of Legal Affairs
Andy Price
After many years of threatening action, the IRS
appears to be moving forward with issuing a decision, or
series of decisions, on whether certain activities of statechartered
credit unions will be subject to the Unrelated
Business Income Tax (UBIT). The IRS is doing this
through the issuance of documents known as Technical
Advice Memoranda (TAMs).
TAMs are essentially guidance from the IRS office
in Washington to its field auditors on how to interpret
the application of the laws under the IRS’s jurisdiction
to various situations or products encountered by the
auditors in the field. They can have the effect of law, even
though they are not a primary source of law, as they reveal
the IRS’s position or interpretation of the tax treatment
of a particular situation or income stream. The actual
TAM’s have been made public by the IRS and can be
viewed at the following link: http://www.cuna.org/reg_
advocacy/member/hot_topic/ubit.html.
Currently the issues where we expect positive rulings
(will not be subject to UBIT tax) are as follows:
• Interchange fees from debit and credit card transactions;
• Income from the sale of checks to a CU’s members;
• ATM fees from a CU’s own members; and
• Income from collateral protection insurance.
The issues where we expect adverse decisions (will be
subject to UBIT tax) are as follows:
•
•
•
•
Income from the sale of most types of insurance
(annuities, AD&D, health-related insurance, credit
life, GAP, and auto warranties);
Income from most ATM fees from nonmembers;
Income from securities; and
Income from auto buying referral services.
The UBIT steering committee, comprised of
representatives from CUNA Mutual Group, CUNA &
Affiliates, AACUL, and NASCUS, is actively pursuing
a strategy on all fronts including administrative action,
litigation, and potentially legislative action in hopes of
minimizing any adverse rulings out of the IRS. The
finalization of the efforts however may take several years.
So what’s a credit union to do in the meantime while
all of these questions linger?
The answer, in short, is accounting. The calculation of
the UBIT tax is on the net unrelated business income. This
is determined by deducting expenses “directly connected”
with engaging in an unrelated business activity from the
gross income of the activity. This deduction can be taken
if the expense has a proximate and primary relationship to
the unrelated income activity.
Further, if two or more activities are subject to UBIT,
the net unrelated business income of each activity is
aggregated to produce a combined net total. This means
that losses from one activity can be used to offset gains
from another activity.
Common direct expenses that can be used to offset UBIT:
• Salaries and Benefits
• Payroll Taxes
• Licenses/Registration
• Non-member ATM Terminal Transaction Fees
Common indirect expenses that can be used to offset UBIT:
• Salaries and Benefits
• Occupancy Costs
• IT costs
• Advertising Cost
• Professional Fees
• ATM Costs
• Postage
• Insurance
Posted on FCUL’s Compliance Share Site section,
located at www.fcul.org in the Regulatory Compliance
area, is CUNA’s Accounting Task Force’s accounting tool
which contains a sample cost allocation to help you start
accounting for these expenses that may help offset any
UBIT tax. More information on UBIT is also posted on
CUNA’s website at ww.cuna.org/.
We hope all credit unions will start now to take
active steps now to account for and make the allocations
so as to minimize the effects of UBIT. Through proper
accounting, no matter what the result of the litigation or
any other resolution, we hope you can tell the IRS to “give
my back my dollar”.
Winter 2007

CHAPTER CORNER
Defining success through a
Chapter’s purpose and direction
By Jeanie Henson, CUDE, FCUL Director of Chapter Development
Now that chapter board
elections are over and new
boards are in place, it is time
to begin planning for 2007.
Questions that come to mind
are: what is the purpose and direction of
the chapter; why does the chapter exist; what are
the chapter’s goals and objectives; and how will/
can those initiatives be met? To help determine
the answers, a good place to start is with a vision
statement and a mission statement for the chapter.
The development of such statements forces the
board to clarify the purpose, values, and intentions
of the chapter. Without a defined purpose or
specific direction for any organization, it can
quickly flounder. By starting off with a clear idea
of where the board wants the chapter to be in the
future and its purpose, the beginning of a plan will
emerge that can serve as a roadmap to success.
So, now that the board understands the need
for both a vision and mission statement, what
exactly are these statements and what should they
contain?
A vision statement illustrates a realistic
mental picture of a future state. An effective vision
statement:
• Should be credible, believable, and have
meaning that inspires achieving the mission;
• Reveals something that cannot be observed
or verified in advance; it is a vivid explanation
that completes the mission;
• Shows the way to identify goals and objectives
and how to achieve them through the
mission;
• Is not where the chapter is now but where it
wants to be in the future; it is tied to the mission
through measurable goals and objectives.
An example of a vision statement:
The Florida Credit Union League will be THE
source of advocacy, information, and support for
all credit unions in Florida.
A mission statement gives reason for being; why
the chapter exists. An effective mission statement:
• Should motivate, give purpose, and attract
10 FLORIDA CREDIT UNION NEWS
•
•
•
people to want to be a part of the chapter.
Encourages the pursuit of common goals.
States what the chapter is trying to accomplish
and for whom the chapter is accomplishing it
for.
Is in the present and is the heart and core of
the chapter; an effective mission will stretch
and challenge the chapter yet be achievable.
A mission statement:
It is the mission of FCUL to ensure an operating
environment in which credit unions will thrive.
Once the vision and mission statements are
developed, the board has direction for the next steps
in the chapter’s plan…setting goals and objectives.
Goals represent what the chapter realistically
wants and expects to accomplish in the future.
They are statements of want. The goals should be
attainable within a time period that is consistent
with the vision and mission statements.
A goal:
Maintain chapter activity through regular
chapter meetings being held in all 12 chapters.
Objectives are how the chapter will reach its
goals. They are statements of action that tell how the
goals will be achieved. Objectives are operational,
tell specific things that will be accomplished, and
are very measurable.
An objective:
Chapters, as an extension of the League, will
strengthen FCUL awareness, promote affiliation
and develop strong affinity relationships
through advocacy, communication, education,
community involvement, and unity with the area
credit unions.
Yes, taking the time to develop these statements
and determining chapter goals and objections seem
like a lot to take on but, just as with a credit union’s
business plan, these steps are essential in order to
move forward and make noticeable changes for the
good of the chapter.
Jeanie Henson
For the latest in
Chapter events,
visit
www.fcul.org!

HUMAN RESOURCES
Developing great teams
By Liz Aperauch, FCUL Senior Human Resources Consultant
Liz Aperauch
My article this quarter is about a topic that’s near
and dear to my heart…the glory, inspiration, and
just plain fun that comes from working with a highly
effective team of people.
Sports teams often come to mind in this type of
discussion because of their high visibility and universal
appeal. Since I’m from Illinois, I always think of the
1985 Chicago Bears with their “Superbowl Shuffle”
and the Chicago Bulls in the ‘90’s as classic examples
of what teams can accomplish when they’re “in the
zone.” I’ve extended this viewpoint to my work with
executive teams and get a charge out of watching
highly skilled professionals come together and start
working as one to achieve success.
Let me put it this way. Have you ever worked
with a group of people that inspired you, that you
“clicked with” and felt like together you could
conquer the world? When I pose this question to a
group of people, the majority will raise their hands
to confirm they have—often with a wistful look on
their faces. At some point in our lives, most of us
have had that mystical experience of working with
others in a team environment and feeling the lift that
comes when people work in concert towards a single
objective. The big questions are: Do you have that
type of experience now? If not, what do you need to
do to get it?
Reasons for a team that is struggling can
include competitiveness, pride, or even fear of failure
interfering with working relationships. One or all of
these factors can cause people to act in a way that’s
harmful to the group. This can lead to teammates
questioning each other’s motives; and, pretty soon,
the members start to experience a basic lack of trust.
Pat Lencione in his book, “The 5 Dysfunctions of a
Team” defines trust as “the confidence among team
members that their peers’ intentions are good.” I, too,
believe that trust is the basic foundation of effective
team functioning. Without trust, all efforts
become minimized and the members feel
they have to protect their own self-interest
and/or their departments in order to
survive.
The trouble increases as people start focusing
solely on their department’s performance. This is
referred to as “siloing” because boundaries become
fixed or impermeable and there is a lack of freeflowing
ideas and information between departments.
The result can be a credit union with great
department numbers (loans, delinquencies, shares,
etc.) but unhappy executives and a lost potential
for organizational improvement. Attitude trickles
downhill and these feelings can affect the employees
in the department as well, which can be incredibly
negative for an organization like a credit union with
departments that have to work so closely together.
So what’s to be done when morale and job
satisfaction start a downward spiral? In sports, it’s
easy to see if someone’s hoarding the ball or trying
to score just to enhance their career; it’s harder to see
when it’s a white-collar team. The most important
thing is for the leader to take action. Ignoring the
problem in hopes that it will go away just doesn’t
work and it can become worse because behaviors
and habits become ingrained, grudges are nursed,
and trenches get dug deeper. A leader must confront
behavior that’s not in the best interest of the team,
hold individual members accountable to the good of
the team, and clearly define success in terms of the
organization rather than individual departments.
The team members have a responsibility to hold each
other and themselves accountable to the objectives
of the team and by extension the organization.
They also have the responsibility to make sure their
employees are cooperating and focusing on the
success of the organization, rather than just their own
departments.
Getting a group of talented and strong-willed
people to work towards a common goal can be tough,
but isn’t that talent and will the reason you hired them
in the first place? Channeling that energy into a force
focused on making the entire credit union grow and
thrive can provide your organization with the impetus
to move past competitors and achieve greatness.
Winter 2007 11

TRENDS
Teach your members to fish and
you’ll feed them for a lifetime
By Jim Hanson, VP, CUNA’s Center for Personal Finance
balance a
checkbook
entire credit union movement’s membership.
Who are these consumers? Generally speaking they
are poor, undereducated, and members of a minority
population. While it is the least affluent one-third of
consumers who are the primary users of fringe banking services,
it’s not just low income consumers who use payday lenders.
One-third of households that use payday lenders are credit union members.
They are members of your credit union and members of your credit
union’s staff. Payday lenders are all too happy to report that 58
percent of their customers who cashed checks in 11 major
metropolitan cities across the United States had an account at
a bank or credit union and 35 percent reported having
start
saving
Never has the need for financial education been stronger.
• Every year payday lenders strip $4.2 billion in
excessive fees from Americans who think they are
getting a two-week loan and end up trapped in debt.
• The typical payday borrower pays back a staggering $793
for a $325 loan.
• Together the unbanked and underbanked community
make up a whopping 84 million consumers in
the United States. That’s almost the size of the
both a checking account and a savings account.
So, why would those individuals choose to pay
400 percent annual interest rate charges? Do they really
understand the math behind their transactions? Do they
understand the long-term implications when those
payday loan balances roll over?
There are more than 11,000 check cashing outlets in the
U.S. They cash more than 180 million checks valued at
more than $60 billion. They sell immediacy, easy access to cash, convenient
hours, in a no-questions asked environment.
Clearly, check cashing outlets are serving a consumer desire—at a far too
expensive price. But changing behaviors, especially those of adults, is not an
easy task. The payday lobby has successfully exempted its constituency from
consumer loan laws. In addition to legalizing the practice of holding a live
check as collateral, exemptions for payday lenders authorize rates up to 10
times the interest rate cap provided for most state consumer loan laws.
Short of changing the legal and regulatory
environment in which these payday lenders operate,
what’s the next best option? Financial education.
Remember the old Chinese proverb: ”Give
a man a fish and you feed him for a day. Teach
a man to fish and you feed him for a lifetime.”
That’s exactly what educating your members about
money matters does. Financial literacy is teaching
your members to feed themselves for a lifetime.
Managing money is a learned skill. And most
of us are prone to making mistakes. Today’s society
encourages people to spend more than
they have. Instant gratification is not
a phenomenon reserved solely for
the young or the well-to-do. Reasons
for poor money management
are plenty—poor savings
habits, bad spending decisions,
mismanaged credit card debt, job
loss, change in marital status,
and other events that often
lead to financial challenges
for many people who are
least equipped to handle the
trouble.
Of course, today’s plethora of financial
service offerings, delivery channels, and payment
mechanisms don’t make understanding finances
easy on anyone. The environment most of us
operate in today is one that’s difficult for welleducated
and well-heeled consumers, not
to mention our nation’s tired, poor, and
undereducated counterparts.
spend
wisely
pay off
Debt
budget
Continued on page 16
12 FLORIDA CREDIT UNION NEWS

Just who is this Little Guy?
Standing just under four
feet tall, the Little Guy
carries a lot of weight
in that he’s been charged
with the job of representing
us–working Americans
who are credit union
members–to Congress.
The Little Guy is part of
CUNA’s campaign to
“change the conversation” inside-the-beltway
entirely aimed at Capitol Hill in Washington,
D.C., and the members of Congress and their
staffs, who collectively total about 16,000 people.
The purpose: Change the Conversation on Capitol
Hill to what credit unions want to talk about from
what the banking industry wants to talk about.
In other words, to focus on what is best for 89
million hardworking Americans who belong to
credit unions ... to “Look Out for
the Little Guy.”
Meet the Little Guy…
Congress intends--middle-income, working Americans, seeking to improve
their lives. The American Payroll Association reports that two-thirds of the
country lives paycheck to paycheck.
CUNA developed this campaign to “break-through” to Capital Hill.
Believe it or not, but the typical Hill staffer each week
digests four newspapers, five Washington-focused
publications, three news magazines, eight hours of
cable news, three hours of radio news, five news
web sites and 200 emails (excluding spam). So, as
you can imagine, time is at a premium.
More than a character, the Little Guy is
intended to be iconic, an easily remembered point
of differentiation about who credit unions serve. The
Little Guy represents working Americans--the people
who belong to credit unions. He represents people from
all walks of life–including, but not limited to, those of modest means.
And for those of you that are wondering about a “Little Gal,” well don’t
worry. The campaign’s “Little Guy” contains the general term “guy” to simply
mean “a person.” As the campaign becomes entrenched on Capitol Hill,
different–but familiar–character iterations and personalities may develop.
For more information about the Little Guy, go to www.cuna.org/
initiatives/member/changetheconversation.html.
He represents the
working men and women
of America from all walks
of life who are credit union
members–the owners and
focus of credit union service.
Credit union members are who
Congress should be thinking of when considering
issues affecting credit unions. The Little Guy
represents to Congress credit union people--not
the institutions.
Through this campaign, CUNA wants
Congress to understand that credit unions have
always deserved their reputation for helping the
little guy thrive, not just get by. This emphasis also
reinforces NCUA’s Member Service Assessment
Pilot sent to Congress late last year. The NCUA
report verified that credit unions are serving who
Florida CUs and the Little Guys await a
meeting with Rep.Ginny Brown-Waite at
Capitol Hill during CUNA’s GAC.
L to R: Jane Meyers, Ocala Community
CU; Judy Surles, Jefferson County Teachers
CU, the Little Guy, Amy Jowers, FCUL;
and Connie Stoutamire, FCUL pose for a
picture at the Credit Union House during
CUNA’s GAC in Washington, DC.
Winter 2007 13

NEWS FROM YOU
Suncoast Schools FCU’s Members Contact Center recognized
The National Association of Industrial and Office Properties Tampa
Bay Chapter (NAIOP) recently recognized Suncoast Schools FCU Members
Contact Center as one of Tampa Bay’s Best of the Best winners, at the Westin
Harbour Island Hotel in downtown Tampa.
Suncoast Schools FCU’s Members Contact Center won the Outstanding
Special Use Building-Private Sector award. To be considered for the award,
the project had to meet the following criteria: a single building that exhibits
a compatibility with its natural surroundings and is in harmony with its
location; is designed so that the user’s needs are well served; is well-received
by the development community and public in general, as an aesthetically
pleasing building; is well landscaped and well maintained; and is financially
logical and self-supporting.
The Members Contact Center, which opened in October 2005, was
designed and built with numerous considerations for work environment,
technology and ergonomic comfort.
Blue-glazed windows line the exterior of the three-level building,
providing natural light to reduce eyestrain and to conserve energy. Photocell
sensors throughout the building control light levels, and an energy efficient
heating ventilation and air conditioning system has been installed beneath
the floor to reduce the use of energy and provide consistent room temperature
for employee comfort. The raised flooring conceals all wiring for the building
as well.
Tyndall FCU responds to affordable housing crisis
Tyndall Federal Credit Union has an unwavering mission to fulfill its
very reason for existence as a not-for-profit institution – giving people of
ordinary means a low-cost alternative to highrate financial providers. With
the need for affordable housing high on the priority list of elected officials and on the
minds of consumers, Tyndall Federal saw this as a prime opportunity for service.
With nearly $9 million allocated for the project, the credit union’s
Helping Hands Mortgage Program was created to assist members who would
otherwise be unable to afford housing due to elevated real estate prices in the
region. This program is designed for moderate-income consumers and helps
them afford home ownership through closing cost assistance, an ultra-low
fixed rate and no down payment.
SVP/COO Ted Zangwill summarized the initiative, stating, “Tyndall
Federal takes its mission of benefiting its members very seriously. We recognize
the critical need for affordable housing and we’ve risen to the challenge. The
amazing 3.99 percent fixed rate with a 30-year term, no down payment,
and up to 103 percent loan-to-value is a phenomenal opportunity. Tyndall
Federal has specifically created this program to help creditworthy members of
moderate income become homeowners.”
CFE voted Best Credit Union in Central
Florida—again!
CFE FCU was voted the Best Credit Union
in Central Florida for the second consecutive year.
Members, friends and readers responded to the
Orlando Business Journal
Readers’ Choice Awards
annual survey, and CFE
won the approval of
the Central Florida
community.
“It’s an honor to
have been awarded this
recognition two years in a
row,” said Joseph A. Melbourne, CFE’s president
& CEO. “This honor is achieved through the
loyalty and support of our valued members and our
neighbors in the Central Florida community.”
Tampa Bay FCU breaks ground for Riverview Branch
Tampa Bay Federal Credit Union has a new
branch under construction in Riverview. The
4,500-square-foot branch will be staffed with six
employees and it will serve members in Riverview,
Lithia, Apollo Beach, and Gibsonton. Utilizing
the latest technology in teller services, members
will be served in a modern and safe banking
environment.
The new full-service center is scheduled to
open in August of 2007. The Riverview service
center will be Tampa Bay Federal’s seventh branch
and it will be the second one to open in 2007.
L to R: From Tampa Bay FCU, Nancy Smith, Richard
Grammatica, Cheryl Baggett, Ernest Allen, Bruce
Engler, Marcia Perga, Cynthia Walker, Pat Trachsel,
Bob Seth, and Dale Schumacher.
14 FLORIDA CREDIT UNION NEWS

LEAGUE NEWS
In 2007, credit unions in
Florida will have an opportunity
to nominate possible recipients
of two awards, the FCUL
Professional of the Year and
Volunteer of the Year awards.
Each winning nominee will
also be inducted into the
FCUL Hall of Fame.
The Volunteer of
the Year Award recognizes
that volunteers are an integral
part of the credit union structure and their
contributions deserve recognition throughout the
Florida credit union movement. The purpose of this award is
to recognize outstanding contributions by volunteers of Florida
credit unions.
The Professional of the Year Award, newly created this year,
will annually recognize the Florida credit union professional
that deserves recognition for their contributions to advance
the credit union movement in both Florida and the nation.
Winners of this award will be recognized for their lifetime
achievements and efforts to help craft an environment that
allows credit unions to grow and prosper in order to better serve
their members.
There are literally dozens and dozens of highly qualified
individuals throughout Florida that are eligible to receive one or
the other of these awards and deserving of the recognition. All
it takes is for each credit union to nominate the one individual
from their credit union that deserves consideration.
The deadline to submit nominations for both the
Professional of the Year Award and the Volunteer of the Year
Award is May 15, 2007. Nominations will then be reviewed
by the Awards Nominations Committee. Recipients will be
recognized and honored at the FCUL Annual Meeting on June
14, 2007.
To download a PDF of the awards brochure and nomination
forms, go to www.fcul.com/Awards_106.htm. For further
information you may also contact Amy Jowers in FCUL’s
Communications Department at 800.342.1266, ext. 1020 or
amy.jowers@fcul.org.
...and entries for Dora & Louise
The Florida Credit Union League and CUNA & Affiliates
are pleased to sponsor two recognition programs for credit
unions: the Dora Maxwell Social Responsibility Recognition
Award Program, and the Louise Herring Award for Philosophy
in Action.
These two programs identify credit unions that demonstrate
the credit union “People-Helping-People” philosophy. The
Dora Maxwell Award program
honors the work of credit unions
in the community and the Louise
Herring Award program recognizes
the practical application of credit
union philosophy in daily internal
operations.
When you enter either of these awards competitions,
your credit union will compete with others in the same asset
category. Individual chapters involved in community activities
are eligible to enter the chapter category. There is no chapter
category for the Louise Herring Award program.
State winners in the two programs
will advance to national competition
for judging. All state entries must
be submitted to the League office
by May 11, 2007. State winners will
be recognized at the FCUL Annual
Convention & Expo in June.
FCUL strongly encourages you to enter any or all of these
programs. These programs are an excellent way for your credit
union to be honored for its efforts and serve as an example for
others to follow.
For more information about the awards., go to www.fcul.
com/Awards_106.htm. For further information you may also
contact Amy Jowers in FCUL’s Communications Department
at 800.342.1266, ext. 1020 or amy.jowers@fcul.org.
Winter 2007 15

Teach your members to fish
The need for financial education is great. And it extends to all markets—
not just the young, the disadvantaged, the new immigrant, the elderly, or the
minority segment. The challenge is difficult because reaching those who need
it is hard and expensive. By most accounts, one-to-one approaches are the
most successful, but also the most expensive. Partnering and collaborating
with community groups is essential.
The fact is, teaching financial education is like encouraging people to
eat their vegetables. Most people know it’s good for them but unless you can
make vegetables look and taste like pizza, who wants to eat them?
That’s one of the reasons the Internet has played an important role in the
development of financial education products. Many providers are learning
to use the Internet because it provides a safe environment for people to learn
from. Users of products like Home & Family Finance Resource Center,
Guides to Independence, and Anytime Adviser can go at their own pace to
learn money management skills.
“We have found that one of the best ways to teach adults about money
management is to do so in formats they are familiar with,” says Susan Tiffany,
Instant
gratification is
Continued from page 12 not a phenomenon
reserved solely
for the young or
director of CUNA’s adult the well-to-do!
financial literacy programs.
“People are comfortable with reading articles,
listening to radio programs, watching videos, doing
interactive-self-paced online testing where no one
judges your performance. And those are all tools we
employ in our offerings.”
Educating members to be better managers of
their finances is teaching them to help themselves.
It benefits your credit union because it makes them
better and more responsible users of the financial
services you provide. Over time it will strengthen
your credit union’s financial position, and it
strengthens the credit union movement’s advocacy
position in state and federal venues. In the long run
it strengthens the movement’s brand and brand
proposition.
Simple goals to consider
for your credit union:
Commit to doing something
to help the underserved—now.
Look for appropriate
partnerships.
Lobby to make financial education a
high school graduation requirement.
Create a community advisory
group to guide your credit
union’s efforts.
Measure the effectiveness of
your efforts.
Recognize that financial
education is good
for business.
Make a long-term financial commitment to financial education—
for all segments of your membership and your community.
Take advantage of programs that are
already available.
16 FLORIDA CREDIT UNION NEWS

More pictures from 2007 GAC...
Winter 2007 17

EDUCATION
STAR, VAP and MERIT Certificates
Congratulations to the following individuals who have earned certification levels in the Staff
Training and Recognition (STAR), Volunteer Achievement (VAP), Volunteer Leadership (VLP)
and Mid-Manager’s Enrichment Training (MERIT) Programs. Additionally, we salute these
credit unions that have recognized the importance of investing in their most important assets
… their staff and volunteers.
STAR CERTIFICATES
Achieva CU: Eric Smith, Sherry Jackson, Matthew Presy, Terry Finke, Elizabeth
Garcia, Andi Stiff
Bay Gulf CU: Danielle Scroger, Megan Fernandez, Troy Hepler, Edith Ramos, Laura Early
BrightStar CU: Julie Reinoso
Central CU of Florida: Kelly Gibbs,Christian Finkbeiner
Central Florida Healthcare FCU: Catherine DeFruscio, Samuel Ufret, Christina
Stetson, Rhonda Braddy, Michelle McCavera, Jennifer Bates, Julia McCart
CFE FCU: Dexter Williams
Community Educators CU: Trisha Harris, Lynette Remscheid
Florida Baptist CU: Lillie Andrews
Florida Central CU: Christine Renda, Loraine Minshall, Brian Robinson, Cheryl
Lay, Monica Mayes, Sandra Drevon, Natalie Yoquelet, Rhonda Laris, Deborah Ryan,
Stephanie Mangus, Diane Brooks, Jessica Keirsey
Florida Commerce CU: Majken Vanzutphenkann, Tarryn Holyfield, Wilbur
Dorriety, Salina Stovall, Stephanie Davis, Sharon Sagriff
Florida Telco CU: Terra Thrasher, Harriet Hice, Sherry Stewart, Molly Sue Craft,
Senetta Cochran, Wendy Jackson, Jennifer Griffin, Lynn Blanton, Petra Pike,
Samantha Sutorus, Mary Hemphill, Erlinda Soberano, Sharon Murk, Rebecca
Roberts, Lisa Zimmerman, Nancy Huber, Mark Stetzer
GTE FCU: Cheryl Burch, Mercidita Rodriguez, Michelle Bourdon, Theresa Hysong,
Gloria Seligman, Megan Marquand, Terrance Munilall, Maria Leppla, Theresa Carter,
Heather Christopher, Melissa Stephens, Linda Warnken, Elizabeth Bailey, Christopher
Rousseau, Kathy Brown, Jane Fitzpatrick, Donna Choate, Robin DeRocco, Jahara Hojilla
Harvesters FCU: Alicia Rynders
Jax FCU: Debra Williams, Betsy Weber, Christopher Johns, Robyn McCormick,
Jennifer Cockerham
JM Associates FCU: Edna Fitler
Martin FCU: Kristina Camacho, Tomasita Guerra
MacDill FCU: Daniel Hamilton
McCoy FCU: Elsie Michel
Pen Air FCU: Sharon Fletcher, Rosa Quinto, Rose Lewis, Darren Duke, Nancy
Fogel, Jessica Palmer, Beverly Denham
Seminole Schools FCU: Barbara Breen, Nita Shah, Eliza Williams
Suncoast Schools FCU: Joyann Grochowicz, Juan Diaz, Lorena Gomez, Lisa Firestine,
Victoria Pardo, Jacqueline Rodriguez, Jessica Nodine, Kia Brascom, Charlene Cook, Andrea
Martinez, Cheryl Zilisch, Christian Hines, Chad Hudgins, Kathleen LaScola, Susan Ebert,
Gisella Nessler, Karnetta Sierra, Kia Brascom, Thomas McCarthy, Irene Ramoz,, Amber
Platowski, Nerisleidy Garciga, Sara Batista, Crystal Drumheller, Carolyn Williams, Gracie
Temple, Elizabeth Soto, Stephen Whitener, Ginette Carter, Kimberly Sessom, Takeita
Eldridge, Ronald Sneperger, Richard McCorkle, Terri Johnson, Sandra Delameter, Mary
Voelker, Kenneth Ferlan, Angela Falladares, Elaine Farmer, Sherry Minnich, Luz Marrero,
18 FLORIDA CREDIT UNION NEWS
Karen Marcellin, Angela Underwood, Loretta Fahlsing,
Lisa Negron, Lyniselle Pineda, Marc Page, Joshua Jaudon,
Rosangela Womble, Carol Atchison, Amour Wesley,
Rebecca Chambers, Annabelle Cartagena, Amber Bryant,
Karen Campbell, Donna Pruneau, Christopher Pedrick,
Shantay Scott, Elsa Gray, Sharon Sullivan, Melanie Starks,
Angela Morris, Tracy Furches, Lucy Storey, Sue Lord,
Ryan Schultz, Stephanie Litterals, Chelsea Ruff, Danielle
Farnsworth, Dorothy Dunn, Shani Vance, Kara Sharek
TMH FCU: Lyndell Maxwell
Tyndall FCU: Bruce Griffin
VyStar CU: Margaret Ashbrook, Linda Smith, Patricia
Armstrong, Kimberly Nagle, Saroeum Sandan, Carl
Wright, Dean Kludy, Deidre Miller, Tracey Regenold,
Carolyn Plemmons, Stephanie Rodall, Crystal Marshall,
Leigh Heath, Dennis Kimble, Wildith Noel, Lacey
Trejo, Regina Wilson-Cohen, Dawn Camp, Andi Stiff,
Janice Martorano, Vicki Lamm, Dorothy Rogers, Wade
Johnson, Mandy Jenkins, Rachel Harper, Kenisha
Edwards, Sylvia Hall, Leticia Mcelvin, Lylia Clairmont,
Brandy Kneece, Andree Ginder, Carl Wright, Ramona
Westfield, Billie Corley, Debra Appling, Sarah Terry,
Kelly McLaughlin, Kristina Hendrix, Kenisha Edwards
UCF FCU: Penny Jordan
MERIT CERTIFICATES
Campus USA CU: Kimberly Conard
Central FL Healthcare FCU: Onassis Nyariri
Florida Central CU: Ellen Hastings, Stephanie
Mangus, Christy Newman
Florida Telco CU: Linda Straley, Jill Cruz
Jax FCU: Jill Thomas- Aviles, Sheri Sunderland
Martin FCU: Bianca Bell, Lisa Elliott, Angela Robinson
Suncoast Schools FCU: Lorena Gomez, Candace Pacinello
VyStar CU: Vickie Lamm, Stephanie Rodall, Mary
May, Nicki Tapnio, Jessica Thomasa, Rhonda Green
VAP CERTIFICATES
BrightStar CU: Brian Sullivan
Community First CU: Ellen Paige
Martin FCU: Gwen White, Elizabeth Johns
Space Coast CU: Dale Neubert
University CU: Robert Dubord, Lynda Raheem

EDUCATION
National Credit Union Youth Week
Make sure your
credit union is ready
to celebrate this year!
National Credit
Union Youth Week TM
is April 22-28, 2007.
National Credit
Union Youth Week
is an opportunity for
credit unions to shine
the spotlight on how
young people earn,
spend, save, and manage their own money and
how credit unions help them do so wisely.
Youth Week is the perfect opportunity for
credit unions to stress the importance of financial
education and use the week to enlighten children and parents alike by
sharing information to help kids and families do their best to be financially
responsible.
CUNA has planning and celebration resources on its website for
credit unions to use to promote its theme- Stash Your Cash @ the Credit
Union. Credit unions can find these resources at: http://www.cuna.org/
initiatives/youth/youth_week.html.
Some of the Youth Week Highlights include:
• Free Youth Week graphics and articles available online.
• Free Youth Week Planning Work Sheet to help you plan your order.
• Celebration ideas and success stories online.
• Sign up online for the National Youth Saving Challenge- credit unions
can be one of 10 to win $100 for one of their young savers.
Winter 2007 19

.
First Class Mail
US Postage
PAID
Tallahassee, FL
Permit No. 618
Florida Credit Union League
3773 Commonwealth Blvd., Tallahassee, FL 32303
P.O. Box 3108, Tallahassee, FL 32315
850.576.8171 • 800.342.1266 • Fax: 850.574.6374
www.fcul.org