Duplication or use of this document is limited to GM Dealers, GM ...
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IMPORTANT! <strong>Duplication</strong> <strong>or</strong> <strong>use</strong> <strong>of</strong> <strong>th<strong>is</strong></strong> <strong>document</strong> <strong>is</strong> <strong>limited</strong> <strong>to</strong> <strong>GM</strong> <strong>Dealers</strong>, <strong>GM</strong> <strong>Dealers</strong>hip Employees and <strong>GM</strong> Systems Certified In-<strong>Dealers</strong>hip Coaches. Any <strong>use</strong> <strong>of</strong> <strong>th<strong>is</strong></strong><br />
<strong>document</strong> f<strong>or</strong> publication <strong>or</strong> view on any other website, brochure <strong>or</strong> other publication without written consent <strong>of</strong> a <strong>GM</strong> Systems Certified In-<strong>Dealers</strong>hip Coach <strong>is</strong> prohibited<br />
and will be prosecuted <strong>to</strong> the full extent <strong>of</strong> the current and applicable laws. All violat<strong>or</strong>s will be turned over <strong>to</strong> the appropriate auth<strong>or</strong>ities f<strong>or</strong> investigation <strong>of</strong> copyright<br />
infringements. Contact gmdealerhelp@w<strong>or</strong>ldnet.att.net <strong>or</strong> call 209-304-0512 with your suggestions, comments <strong>or</strong> c<strong>or</strong>rections. Rev.01.13.09<br />
FINANCE AND INSURANCE<br />
Web<br />
Page/Application<br />
and/<strong>or</strong> Subject<br />
Matter<br />
A<br />
Web Address/URL and/<strong>or</strong> Brief Notes Help Desk/Phone User ID<br />
Required<br />
Passw<strong>or</strong>d<br />
Required<br />
Access<strong>or</strong>ies – Fleet<br />
http://www.gmfleet.com/sitemap/partsAccess<strong>or</strong>ies.jsp<br />
http://www.gmgoodwrench.com/access<strong>or</strong>iesjsp/home.jsp<br />
— No ID Required No Passw<strong>or</strong>d<br />
Required<br />
Access<strong>or</strong>ies – <strong>GM</strong><br />
Access<strong>or</strong>ies Zone<br />
Website<br />
www.gmaccess<strong>or</strong>ieszone.com<br />
http://www.gmaccess<strong>or</strong>ieszone.com<br />
877-827-7273<br />
810-606-4395<br />
No ID Required<br />
Dealer must<br />
enroll via fax<br />
(888-600-8846)<br />
f<strong>or</strong> ID which <strong>is</strong><br />
<strong>is</strong>sued within<br />
48 hours.<br />
No Passw<strong>or</strong>d<br />
Required<br />
Dealer must<br />
enroll via fax<br />
(888-600-8846)<br />
f<strong>or</strong> Passw<strong>or</strong>d<br />
which <strong>is</strong> <strong>is</strong>sued<br />
within 48<br />
hours.<br />
Access<strong>or</strong>ies – <strong>GM</strong><br />
GoodWrench<br />
<strong>Dealers</strong><br />
http://www.gmgoodwrench.com/access<strong>or</strong>iesjsp/home.jsp<br />
NOTE: Enter in your zip code <strong>to</strong> search f<strong>or</strong> <strong>GM</strong> GoodWrench <strong>Dealers</strong> in your area.<br />
http://www.goodwrench.com<br />
NOTE: Click on the <strong>GM</strong> Parts & Access<strong>or</strong>ies link on the homepage.<br />
— No ID Required No Passw<strong>or</strong>d<br />
Required<br />
Access<strong>or</strong>ies – <strong>GM</strong><br />
Asset Central<br />
Website<br />
www.gmassetcentral.com – Promotional Materials 800-661-5787<br />
1+586-979-9974<br />
(International)<br />
Reg<strong>is</strong>ter at<br />
website f<strong>or</strong> ID<br />
Reg<strong>is</strong>ter at<br />
website f<strong>or</strong><br />
passw<strong>or</strong>d<br />
Access<strong>or</strong>ies – <strong>GM</strong><br />
Pho<strong>to</strong> St<strong>or</strong>e Website<br />
http://www.gmpho<strong>to</strong>st<strong>or</strong>e.com/ - Official <strong>GM</strong> Pho<strong>to</strong> Print Source and Media Archives 800-558-2550 No ID Required No Passw<strong>or</strong>d<br />
Required
Allocation Rep<strong>or</strong>ts<br />
www.gmglobalconnect.com<br />
NOTE: On the <strong>GM</strong> GlobalConnect Website, go <strong>to</strong> the Order W<strong>or</strong>kbench drop-down menu<br />
and click on the Plan and F<strong>or</strong>ecast and Rep<strong>or</strong>ts and Tools links <strong>to</strong> find the Create Rep<strong>or</strong>ts<br />
link.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
Anti-Virus Computer<br />
Protection<br />
www.mcafee.com<br />
NOTE: McAfee <strong>is</strong> just one website example; there are other websites that <strong>of</strong>fer online antivirus<br />
computer s<strong>of</strong>tware.<br />
— No ID Required No Passw<strong>or</strong>d<br />
Required<br />
Awards<br />
Headquarters –<br />
Business<br />
Accounting<br />
Managers Council<br />
Website<br />
B<br />
https://gmbam.programhq.com/p<strong>or</strong>talhome.html 800-544-4621 ID Required<br />
(Call 800-544-<br />
4621 Option 1)<br />
Passw<strong>or</strong>d<br />
Required (Call<br />
800-544-4621<br />
Option 1)<br />
Banners (e.g. indo<strong>or</strong><br />
<strong>or</strong> outdo<strong>or</strong> <strong>use</strong>,<br />
events)<br />
Banner Galaxy:<br />
www.bannergalaxy.com<br />
NOTE: F<strong>or</strong> <strong>GM</strong> banners enter the site using the C<strong>or</strong>p<strong>or</strong>ate Partners login field box.<br />
Dealer Galaxy:<br />
www.dealergalaxy.com – <strong>GM</strong> dealer artw<strong>or</strong>k and pho<strong>to</strong>graphy<br />
Banner Galaxy –<br />
800-522-9416 <strong>or</strong><br />
click the Help link<br />
on the website.<br />
Dealer Galaxy –<br />
800-218-9833 <strong>or</strong><br />
click the Help link<br />
on the website.<br />
Banner Galaxy<br />
ID –<br />
generalmot<strong>or</strong>s<br />
Dealer Galaxy<br />
ID – No ID<br />
Required<br />
Banner Galaxy<br />
Passw<strong>or</strong>d – gm<br />
Dealer Galaxy<br />
Passw<strong>or</strong>d – No<br />
Passw<strong>or</strong>d<br />
Required<br />
Bid Ass<strong>is</strong>tance –<br />
C<strong>or</strong>p<strong>or</strong>ate,<br />
Wholesale, and Help<br />
Desk Users<br />
www.gmglobalconnect.com<br />
Under the Sales W<strong>or</strong>kbench Bid Ass<strong>is</strong>tance link<br />
800-FLEETOPS<br />
800-353-3867<br />
F<strong>or</strong> Medium Duty:<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
800 MediumD<br />
800-633-4863<br />
Bid Fleet Business<br />
Builder – Onvia<br />
https://my.onvia.com/Content/Secured/PG_Login.asp<br />
NOTE: The Onvia Guide link can be found under the Bid Ass<strong>is</strong>tance link within Sales<br />
W<strong>or</strong>kbench.<br />
866-744-8566 ID Required f<strong>or</strong><br />
Subscription<br />
Passw<strong>or</strong>d<br />
Required f<strong>or</strong><br />
Subscription<br />
Business<br />
Accounting<br />
Managers Council<br />
(<strong>GM</strong>BAM) Website<br />
https://gmbam.programhq.com 800-544-4621 ID Required<br />
(Call 800-544-<br />
4621 Option 1)<br />
Passw<strong>or</strong>d<br />
Required (Call<br />
800-544-4621<br />
Option 1)
C<br />
Certified <strong>GM</strong><br />
Systems In-<br />
<strong>Dealers</strong>hip Coach<br />
(regionally based)<br />
John Broderick, N<strong>or</strong>th Central/N<strong>or</strong>theast – jbrocbro@w<strong>or</strong>ldnet.att.net<br />
Sam Bryant, South Central/Southeast – sambryant@w<strong>or</strong>ldnet.att.net<br />
Robert McNeely, Western – mcneely777@comcast.net<br />
888-592-2683<br />
(Coaching Program<br />
Headquarters)<br />
— —<br />
Jerry Moser, Western/South Central – mosersanfe@w<strong>or</strong>ldnet.att.net<br />
Jerry Parkinson, N<strong>or</strong>theast/Southeast – jlparkinson@w<strong>or</strong>ldnet.att.net<br />
Sharon Phillips, N<strong>or</strong>th Central/South Central – sharonkp@sbcglobal.net<br />
L<strong>or</strong>een Sesock, N<strong>or</strong>theast – lcsock@w<strong>or</strong>ldnet.att.net<br />
Dave Thrasher, South Central/Southeast – thrashermail@gmail.com<br />
Ken Wallace, N<strong>or</strong>theast/Southeast – ethics@midwest.net<br />
Certified Pre-Owned<br />
Au<strong>to</strong>mobiles<br />
www.gmglobalconnect.com<br />
NOTE: Under the Sales Tab, look f<strong>or</strong> <strong>GM</strong> Certified Used Vehicles link. Your Partner<br />
Security Co<strong>or</strong>dinat<strong>or</strong> (PSC) may need <strong>to</strong> give you access.<br />
888-337-1010 ID Required Passw<strong>or</strong>d<br />
Required<br />
Certified Used<br />
Vehicles – <strong>GM</strong><br />
www.gmcertified.com<br />
NOTE: If <strong>GM</strong> GlobalConnect website <strong>is</strong> down, new CUV dealers can fax in deliveries <strong>to</strong><br />
888-504-5044.<br />
Website link also available in <strong>GM</strong> GlobalConnect:<br />
www.gmglobalconnect.com<br />
888-468-7338<br />
(supp<strong>or</strong>t f<strong>or</strong><br />
application <strong>is</strong>sues)<br />
888-462-6671<br />
(general questions<br />
regarding<br />
application<br />
operation, warranty<br />
<strong>is</strong>sues, removing<br />
vehicles from<br />
l<strong>is</strong>tings that went <strong>to</strong><br />
wholesale,<br />
recertification<br />
needs)<br />
ID Required (ID<br />
<strong>is</strong> set up by the<br />
<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance<br />
Center)<br />
Passw<strong>or</strong>d<br />
Required (ID <strong>is</strong><br />
set up by the<br />
<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance<br />
Center)<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)
Commercial<br />
Cus<strong>to</strong>mer Choice<br />
Program – <strong>GM</strong><br />
Business Choice<br />
http://www.gmfleet.com/businessChoice/gmfleet/index.jsp?cmp=BusChoice_Fleet<br />
Website link also available in <strong>GM</strong> GlobalConnect:<br />
www.gmglobalconnect.com<br />
NOTE: Your Partner Security Co<strong>or</strong>dinat<strong>or</strong> (PSC) may need <strong>to</strong> give you access.<br />
888-566-6393<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
No ID Required<br />
(ID Required if<br />
accessed via<br />
<strong>GM</strong><br />
GlobalConnect)<br />
No Passw<strong>or</strong>d<br />
Required<br />
(Passw<strong>or</strong>d<br />
Required if<br />
accessed via<br />
<strong>GM</strong><br />
GlobalConnect)<br />
Computer-compliant<br />
Infrastructure Check<br />
– <strong>GM</strong> Dealer IT<br />
Website (previously<br />
called <strong>GM</strong> Dealer<br />
Equipment, <strong>GM</strong>DE)<br />
http://www.gmdit.com<br />
NOTE: On the <strong>GM</strong>DIT homepage, click on the Supp<strong>or</strong>t dropdown menu, click on D.I.R.T.<br />
f<strong>or</strong> the Dealer Infrastructure Readiness Tool <strong>to</strong> access your PC’s ability <strong>to</strong> utilize Order<br />
W<strong>or</strong>kbench.<br />
866-526-8333<br />
(<strong>GM</strong>DIT Supp<strong>or</strong>t)<br />
248-668-9777<br />
(Dealer Technology<br />
Supp<strong>or</strong>t)<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
Computers <strong>to</strong> meet<br />
<strong>GM</strong> Techline Client<br />
Specs – <strong>GM</strong> Dealer<br />
IT Website<br />
(previously called<br />
<strong>GM</strong> Dealer<br />
Equipment, <strong>GM</strong>DE)<br />
http://www.gmdit.com<br />
NOTE: On the <strong>GM</strong>DIT homepage, click on the Supp<strong>or</strong>t dropdown menu, click on D.I.R.T.<br />
f<strong>or</strong> the Dealer Infrastructure Readiness Tool <strong>to</strong> access your PC’s ability <strong>to</strong> utilize Order<br />
W<strong>or</strong>kbench.<br />
866-526-8333<br />
(<strong>GM</strong>DIT Supp<strong>or</strong>t)<br />
248-668-9777<br />
(Dealer Technology<br />
Supp<strong>or</strong>t)<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
Consensus Website<br />
www.gmglobalconnect.com<br />
NOTE: On the <strong>GM</strong> GlobalConnect website, go <strong>to</strong> the Order W<strong>or</strong>kbench section and look<br />
under the Plan and F<strong>or</strong>ecast tab. Your Partner Security Co<strong>or</strong>dinat<strong>or</strong> (PSC) may need <strong>to</strong><br />
give you access.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
Cus<strong>to</strong>m Composites<br />
FACTS 2.0 Data<br />
Available consultation <strong>to</strong> develop cus<strong>to</strong>m composite in FACTS 2.0 via special request. 866-672-3745<br />
(Business<br />
Management<br />
Program<br />
Headquarters)<br />
— —<br />
Cus<strong>to</strong>mer<br />
Communications –<br />
<strong>GM</strong> Retail Marketing<br />
Services (RMS)<br />
http://www.gmrms.com/ 800-292-9220 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
Cus<strong>to</strong>mer Prospect<br />
L<strong>is</strong>ts<br />
www.gmglobalconnect.com<br />
NOTE: Go <strong>to</strong> the Dealer Web Manifests link <strong>to</strong> download BAC-specific target cus<strong>to</strong>mers.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required
Cus<strong>to</strong>mer<br />
Prospecting<br />
Gmdealerdirect.com:<br />
www.gmict.<strong>or</strong>g<br />
NOTE: F<strong>or</strong> postcard inf<strong>or</strong>mation, type postcard in the Search field box f<strong>or</strong> a l<strong>is</strong>ting <strong>of</strong><br />
postcard websites <strong>or</strong> postcard search options.<br />
<strong>GM</strong> Retail Marketing Services (RMS):<br />
http://www.gmrms.com/<br />
Gmdealerdirect.com<br />
– No contact<br />
inf<strong>or</strong>mation<br />
<strong>GM</strong> Retail<br />
Marketing Services<br />
– 800-292-9220<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
Cus<strong>to</strong>mer Service<br />
and Sales<br />
Merchand<strong>is</strong>ing – <strong>GM</strong><br />
Retail Marketing<br />
Services (RMS)<br />
http://www.gmrms.com/ 800-292-9220 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
D<br />
Dealer Business<br />
Center<br />
Comments, suggestions, and questions email them <strong>to</strong> DBCSales@Gmexpert.com<br />
Fax any comments <strong>to</strong> 866-238-7403, Attention: DBC Sales and VOMS Newsletter<br />
DBC Sales and C<strong>or</strong>respondence Teams Toll Free Fax Number: (866) 238-7403<br />
Specific Fax Numbers:<br />
888-414-6322<br />
(General Sales<br />
Supp<strong>or</strong>t, follow<br />
prompts f<strong>or</strong><br />
ass<strong>is</strong>tance)<br />
— —<br />
DBC CDR Delivery Requests – 866-238-7398<br />
DBC General Sales Supp<strong>or</strong>t – 866-238-7403<br />
DBC General Service Supp<strong>or</strong>t – 866-239-0672<br />
DBCVOMS supp<strong>or</strong>t – 866-238-7411<br />
Address:<br />
General Mot<strong>or</strong>s Dealer Business Center<br />
23175 NW Bennett Street<br />
Hillsb<strong>or</strong>o, OR 97124<br />
Dealer Cus<strong>to</strong>m<br />
Composites<br />
Financial<br />
Inf<strong>or</strong>mation<br />
<strong>GM</strong> GlobalConnect:<br />
www.gmglobalconnect.com<br />
NOTE: Go <strong>to</strong> FACTS 2.0 Data link.<br />
Business Management Program:<br />
Available consultation <strong>to</strong> develop cus<strong>to</strong>m composite in FACTS 2.0 via special request.<br />
<strong>GM</strong> GlobalConnect<br />
FACTS – 888-696-<br />
2684<br />
Business<br />
Management<br />
Program<br />
Headquarters –<br />
866-672-3745<br />
ID Required<br />
(<strong>GM</strong><br />
GlobalConnect<br />
only)<br />
Passw<strong>or</strong>d<br />
Required (<strong>GM</strong><br />
GlobalConnect<br />
only)
Dealer Direct – <strong>GM</strong><br />
Retail Marketing<br />
Services (RMS)<br />
http://www.gmrms.com<br />
NOTE: The Retail Marketing Services website cons<strong>is</strong>ts <strong>of</strong> <strong>to</strong>tal cus<strong>to</strong>mer management<br />
services f<strong>or</strong> prospecting, communications, sales, and service.<br />
800-292-9220 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
Dealer Equipment –<br />
<strong>GM</strong> Dealer IT<br />
Website (previously<br />
called <strong>GM</strong> Dealer<br />
Equipment, <strong>GM</strong>DE)<br />
http://www.gmdit.com 866-526-8333 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
Dealer Help f<strong>or</strong><br />
Applications<br />
Training – <strong>GM</strong><br />
Systems In-<br />
<strong>Dealers</strong>hip<br />
Coaching Program<br />
Go <strong>to</strong> www.gmdealerhelp.com and click on the <strong>GM</strong> Systems In-<strong>Dealers</strong>hip Coaching link<br />
f<strong>or</strong> m<strong>or</strong>e inf<strong>or</strong>mation.<br />
888-592-2683<br />
(Program<br />
Headquarters)<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
Dealer Training and<br />
Education – <strong>GM</strong><br />
Training Website<br />
www.gmtraining.com 888-592-2683 ID Required Passw<strong>or</strong>d<br />
Required<br />
<strong>Dealers</strong>hip<br />
Computers – <strong>GM</strong><br />
Dealer IT Website<br />
(previously called<br />
<strong>GM</strong> Dealer<br />
Equipment, <strong>GM</strong>DE)<br />
www.gmdit.com 866-526-8333<br />
(<strong>GM</strong>DIT Supp<strong>or</strong>t)<br />
248-668-9777<br />
(Dealer Technology<br />
Supp<strong>or</strong>t)<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
E<br />
Exchange Rep<strong>or</strong>ts<br />
www.gmglobalconnect.com<br />
NOTE: Your Partner Security Co<strong>or</strong>dinat<strong>or</strong> (PSC) may need <strong>to</strong> give you access.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
F<br />
FACTS 2.0 Cus<strong>to</strong>m<br />
Composites<br />
Available consultation <strong>to</strong> develop cus<strong>to</strong>m composite in FACTS 2.0 via special request. 866-672-3745<br />
(Business<br />
Management<br />
Program<br />
Headquarters)<br />
— —
Fleet and<br />
Commercial<br />
Operations Action<br />
Center<br />
www.gmfleet.com 800-353-3867 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
Fleetw<strong>or</strong>ld www.gm-fleetw<strong>or</strong>ld.com 887-935-3389 ID Required Passw<strong>or</strong>d<br />
Required<br />
G<br />
General Mot<strong>or</strong>s –<br />
<strong>GM</strong>.com Website<br />
www.gm.com<br />
Click on the Help<br />
Center and Contact<br />
Us links on the<br />
website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong>AC Dealer<br />
Center Website<br />
www.gmacdealer.com 866-766-4622<br />
(<strong>GM</strong>ACDealer Help<br />
Desk)<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong>AC Educational<br />
Services Website<br />
www.gmacedu.com<br />
Contact inf<strong>or</strong>mation<br />
provided on<br />
website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong>AC Financial<br />
Services Website –<br />
Investments<br />
www.gmacfs.com<br />
Click the Help/FAQs<br />
and Contact <strong>GM</strong>AC<br />
links on the website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong>AC Smart<br />
Auction Website<br />
www.gmac-smartauction.com<br />
NOTE: The above link will take you directly <strong>to</strong> the login field box f<strong>or</strong> <strong>th<strong>is</strong></strong> website.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong>AC-RFC<br />
(Residential<br />
M<strong>or</strong>tgage C<strong>or</strong>p.) –<br />
<strong>GM</strong>AC ResCap<br />
Website<br />
www.rfc.com<br />
Click the Contact<br />
Us link on the<br />
website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required
<strong>GM</strong> Access<strong>or</strong>ies<br />
Zone Website<br />
www.gmaccess<strong>or</strong>ieszone.com 877-827-7273<br />
810-606-4395<br />
No ID Required<br />
Dealer must<br />
enroll via fax<br />
(888-600-8846)<br />
f<strong>or</strong> ID which <strong>is</strong><br />
<strong>is</strong>sued within<br />
48 hours.<br />
No Passw<strong>or</strong>d<br />
Required<br />
Dealer must<br />
enroll via fax<br />
(888-600-8846)<br />
f<strong>or</strong> Passw<strong>or</strong>d<br />
which <strong>is</strong> <strong>is</strong>sued<br />
within 48<br />
hours.<br />
<strong>GM</strong> Asset Central<br />
Website<br />
www.gmassetcentral.com – Promotional Materials 800-661-5787<br />
1+586-979-9974<br />
(International)<br />
Reg<strong>is</strong>ter at<br />
website f<strong>or</strong> ID<br />
Reg<strong>is</strong>ter at<br />
website f<strong>or</strong><br />
passw<strong>or</strong>d<br />
<strong>GM</strong> Auction – <strong>GM</strong><br />
Spons<strong>or</strong>ed Auctions<br />
Website (<strong>GM</strong><br />
Remarketing and<br />
<strong>GM</strong> Spons<strong>or</strong>ed<br />
Auctions)<br />
www.gmonlineauctions.com 866-766-4622<br />
Click the Contact<br />
Us link on the<br />
website.<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> CARD Website www.gmcard.com Click on the Contact<br />
Us link on the<br />
website f<strong>or</strong> a<br />
complete l<strong>is</strong>ting <strong>of</strong><br />
options f<strong>or</strong><br />
ass<strong>is</strong>tance.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required
<strong>GM</strong> Certified Used<br />
Vehicles<br />
www.gmcertified.com<br />
NOTE: If <strong>GM</strong> GlobalConnect website <strong>is</strong> down, new CUV dealers can fax in deliveries <strong>to</strong><br />
888-504-5044.<br />
Website link also available in <strong>GM</strong> GlobalConnect:<br />
www.gmglobalconnect.com www.gmcertified.com<br />
888-468-7338<br />
(supp<strong>or</strong>t f<strong>or</strong><br />
application <strong>is</strong>sues)<br />
888-462-6671<br />
(general questions<br />
regarding<br />
application<br />
operation, warranty<br />
<strong>is</strong>sues, removing<br />
vehicles from<br />
l<strong>is</strong>tings that went <strong>to</strong><br />
wholesale,<br />
recertification<br />
needs)<br />
ID Required (ID<br />
<strong>is</strong> set up by the<br />
<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance<br />
Center)<br />
Passw<strong>or</strong>d<br />
Required (ID <strong>is</strong><br />
set up by the<br />
<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance<br />
Center)<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
<strong>GM</strong> Commercial<br />
Cus<strong>to</strong>mer Choice<br />
Program – <strong>GM</strong><br />
Business Choice<br />
http://www.gmfleet.com/businessChoice/gmfleet/index.jsp?cmp=BusChoice_Fleet<br />
Website link also available in <strong>GM</strong> GlobalConnect:<br />
www.gmglobalconnect.com<br />
NOTE: Your Partner Security Co<strong>or</strong>dinat<strong>or</strong> (PSC) may need <strong>to</strong> give you access.<br />
888-566-6393<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
No ID Required<br />
(ID Required if<br />
accessed via<br />
<strong>GM</strong><br />
GlobalConnect)<br />
No Passw<strong>or</strong>d<br />
Required<br />
(Passw<strong>or</strong>d<br />
Required if<br />
accessed via<br />
<strong>GM</strong><br />
GlobalConnect)<br />
<strong>GM</strong> Computer<br />
Hardware<br />
Specifications – <strong>GM</strong><br />
Dealer IT Website<br />
(previously called<br />
<strong>GM</strong> Dealer<br />
Equipment, <strong>GM</strong>DE)<br />
http://gmdit.com 866-526-8333 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Co-op – <strong>GM</strong><br />
Local Advert<strong>is</strong>ing<br />
and Marketing<br />
Website<br />
www.gmcoop.com 888-462-6671 ID Required (ID<br />
<strong>is</strong> set up by <strong>GM</strong><br />
Co-op)<br />
Passw<strong>or</strong>d<br />
Required<br />
(Passw<strong>or</strong>d <strong>is</strong><br />
set up by <strong>GM</strong><br />
Co-op)<br />
<strong>GM</strong> Dealer IT<br />
(<strong>GM</strong>DIT) (previously<br />
called <strong>GM</strong> Dealer<br />
Equipment, <strong>GM</strong>DE)<br />
http://gmdit.com 866-526-8333 No ID Required No Passw<strong>or</strong>d<br />
Required
<strong>GM</strong> FACTS Data<br />
Help<br />
<strong>GM</strong> GlobalConnect Help Desk<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
— —<br />
<strong>GM</strong> Fleet and<br />
Commercial Au<strong>to</strong><br />
Vehicle Insurances<br />
– <strong>GM</strong>AC Insurance<br />
Website<br />
www.gmacpolicy.com/ 877-468-3466<br />
336-770-2000<br />
Other Contact<br />
Options – click on<br />
the Contact Us link<br />
on the website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Fleet and<br />
Commercial Bid<br />
Center<br />
http://www.gmfleet.com/government/<strong>or</strong>dering/governmentSales.jsp 800-353-3867 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Fleet and<br />
Commercial<br />
Business Credit –<br />
<strong>GM</strong>AC Au<strong>to</strong>motive<br />
Financing Website<br />
http://www.gmacfs.com/us/en/business/index.html<br />
Click the Help/FAQs<br />
and Contact <strong>GM</strong>AC<br />
links on the website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Fleet and<br />
Commercial Vehicle<br />
Service Contracts –<br />
<strong>GM</strong>AC Insurance<br />
Website<br />
www.gmacpolicy.com/ 877-468-3466<br />
336-770-2000<br />
Other Contact<br />
Options – click on<br />
the Contact Us link<br />
on the website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Fleet and<br />
Commercial Website<br />
www.gmfleet.com 800-353-3867 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Fleet W<strong>or</strong>ld www.gmfleetw<strong>or</strong>ld.com 877-935-3389<br />
(877-9FLEET9)<br />
Or <strong>use</strong> the<br />
Cus<strong>to</strong>mer Call Back<br />
link.<br />
ID Required<br />
(Use same ID<br />
as your <strong>GM</strong><br />
GlobalConnect<br />
ID)<br />
Passw<strong>or</strong>d<br />
Required<br />
(Use same<br />
Passw<strong>or</strong>d as<br />
your <strong>GM</strong><br />
GlobalConnect<br />
ID)
<strong>GM</strong> GlobalConnect<br />
Website<br />
www.gmglobalconnect.com<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Price Schedules<br />
Website<br />
www.gmpricing.com<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Retail Marketing<br />
Services Website<br />
http://www.gmrms.com/ 800-292-9220 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Spons<strong>or</strong>ed<br />
Auctions Website<br />
(<strong>GM</strong> Remarketing<br />
and <strong>GM</strong> Spons<strong>or</strong>ed<br />
Auctions)<br />
www.gmonlineauctions.com 866-766-4622<br />
Click the Contact<br />
Us link on the<br />
website.<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Supplier<br />
D<strong>is</strong>count Website<br />
www.gmsupplierd<strong>is</strong>count.com<br />
NOTE: The <strong>GM</strong> Supplier D<strong>is</strong>count website allows you online features <strong>to</strong> shop f<strong>or</strong> a new<br />
vehicle.<br />
800-960-3375 (<strong>GM</strong><br />
Supplier D<strong>is</strong>count<br />
Program)<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Training<br />
Website –<br />
Interactive D<strong>is</strong>tance<br />
Learning (IDL)<br />
www.gmtraining.com 888-748-2687 ID Required Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Upfitter<br />
Integration Website<br />
www.gmupfitter.com<br />
NOTE: Th<strong>is</strong> <strong>GM</strong> Upfitter Integration website provides technical inf<strong>or</strong>mation and upfitter<br />
requirements f<strong>or</strong> <strong>GM</strong> Commercial vehicles.<br />
800-875-4742<br />
NOTE: Direct line <strong>to</strong><br />
body and upfit<br />
engineer – will<br />
require dealer code<br />
and BAC code <strong>to</strong><br />
get inf<strong>or</strong>mation.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Vehicle<br />
Inf<strong>or</strong>mation System<br />
(<strong>GM</strong>VIS)<br />
www.gmfleet.com<br />
NOTE: On the <strong>GM</strong> Fleet and Commercial Website homepage, select the following <strong>to</strong> get<br />
<strong>to</strong> <strong>GM</strong>VIS: Government drop-down menu/Service-Maintenance Tools/Vehicle Inf<strong>or</strong>mation<br />
(<strong>GM</strong>VIS) link OR go <strong>to</strong> www.gmglobalconnect.com f<strong>or</strong> the link <strong>to</strong> <strong>th<strong>is</strong></strong> website.<br />
800-353-3867<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
<strong>GM</strong> Warranty<br />
Inf<strong>or</strong>mation (Claims<br />
Processing Manual)<br />
www.gmglobalconnect.com<br />
NOTE: On the <strong>GM</strong> GlobalConnect Website, look f<strong>or</strong> <strong>GM</strong> Warranty Inf<strong>or</strong>mation within the<br />
Service Tab.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required
<strong>GM</strong> Warranty Parts<br />
Claims – <strong>GM</strong><br />
Warranty Parts<br />
Center Website<br />
http://www.gmwpc.com<br />
NOTE: Email <strong>is</strong> Warranty.Parts.Center.USA@gm.com<br />
<strong>Dealers</strong> – 248-371-<br />
9900 **<br />
Cus<strong>to</strong>mer<br />
Ass<strong>is</strong>tance – 248-<br />
371-9901 <strong>or</strong> 248-<br />
371-9902<br />
ID Required<br />
(BAC)<br />
Passw<strong>or</strong>d<br />
Required<br />
(BAC)<br />
FAX – 248-371-<br />
9905<br />
H<br />
High Speed Internet<br />
Acess – <strong>GM</strong> Dealer<br />
IT (<strong>GM</strong>DIT)<br />
(previously called<br />
<strong>GM</strong> Dealer<br />
Equipment, <strong>GM</strong>DE)<br />
http://gmdit.com 866-526-8333 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
HUMMER Website www.HUMMER.com 800-732-5493<br />
I<br />
(800-REAL4WD)<br />
Click on the Contact<br />
Us link on the<br />
website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
Incentive<br />
Inf<strong>or</strong>mation – Fleet<br />
and Commercial<br />
Website<br />
http://www.gmfleet.com/sitemap/incentives/currentOffers.jsp<br />
NOTE: <strong>Dealers</strong> should also <strong>use</strong> the Incentive Management Tool on the <strong>GM</strong><br />
GlobalConnect Website at www.gmglobalconnect.com.<br />
Click the Help<br />
Center and Contact<br />
Us links on the<br />
website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
Incentive<br />
Inf<strong>or</strong>mation by VIN<br />
www.gmfleetw<strong>or</strong>ld.com<br />
www.gmglobalconnect.com<br />
NOTE: Use the Incentive Management Tool within both website links above.<br />
800-353-3867<br />
(Fleet and<br />
Commercial<br />
Contact)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
Incentive Manual –<br />
<strong>GM</strong> Incentive<br />
Manuals Website<br />
www.incentivemanual.com — No ID Required No Passw<strong>or</strong>d<br />
Required
Invoice Reprints<br />
www.gmglobalconnect.com<br />
NOTE: Look f<strong>or</strong> the BARS <strong>or</strong> <strong>GM</strong> Exchange Rep<strong>or</strong>ts links on the <strong>GM</strong> GlobalConnect<br />
Website.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
F<strong>or</strong> Fleet and Commercial Vehicle invoices call 800-FLEETOP.<br />
M<br />
Marketing Services<br />
– <strong>GM</strong> Retail<br />
Marketing Services<br />
Website<br />
http://www.gmrms.com/ 800-292-9220 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
N<br />
Net Quote Website http://www.netquote.com Click the Contact<br />
Us link on the<br />
website.<br />
O<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
Online Auction – <strong>GM</strong><br />
Spons<strong>or</strong>ed Auctions<br />
Website (<strong>GM</strong><br />
Remarketing and<br />
<strong>GM</strong> Spons<strong>or</strong>ed<br />
Auctions)<br />
www.gmonlineauctions.com 866-766-4622<br />
Click the Contact<br />
Us link on the<br />
website.<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
Online Order Guides<br />
– <strong>GM</strong> Fleet and<br />
Commercial Website<br />
www.gmfleet.com<br />
NOTE: On the <strong>GM</strong> Fleet and Commercial Website homepage, click on the following f<strong>or</strong> the<br />
Online Order Guides: Tools menu/Pre-Order link/Online Order Guide link.<br />
Click the Help<br />
Center and Contact<br />
Us links on the<br />
website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
P<br />
Polk Interactive<br />
Systems /<br />
Reg<strong>is</strong>tration Data –<br />
Polkreg<strong>is</strong>.net<br />
Website<br />
www.polkreg<strong>is</strong>.net 800-876-5526 No ID Required No Passw<strong>or</strong>d<br />
Required
Press Releases<br />
from <strong>GM</strong> – <strong>GM</strong>.com<br />
Website<br />
www.gm.com<br />
NOTE: On the <strong>GM</strong>.com Website homepage, click on the C<strong>or</strong>p<strong>or</strong>ate Inf<strong>or</strong>mation menu and<br />
then click on the C<strong>or</strong>p<strong>or</strong>ate Inf<strong>or</strong>mation Home link.<br />
Click the Help<br />
Center and Contact<br />
Us links on the<br />
website.<br />
No ID Required<br />
No Passw<strong>or</strong>d<br />
Required<br />
R<br />
Retail Incentive<br />
Inf<strong>or</strong>mation Website<br />
www.gmglobalconnect.com<br />
NOTE: Your Partner Security Co<strong>or</strong>dinat<strong>or</strong> (PSC) may need <strong>to</strong> give you access <strong>to</strong> the<br />
Incentive Management application on the <strong>GM</strong> GlobalConnect Website.<br />
888-414-6322<br />
(Dealer Business<br />
Center-Sales)<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
Retail Operating<br />
Systems (<strong>GM</strong>ROS)<br />
– <strong>GM</strong><br />
GlobalConnect<br />
Website<br />
www.gmglobalconnect.com<br />
NOTE: Link available within the <strong>GM</strong> GlobalConnect website.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
T<br />
Total Cus<strong>to</strong>mer<br />
Management –<br />
Retail Marketing<br />
Services Website<br />
http://www.gmrms.com/ 800-292-9220 No ID Required No Passw<strong>or</strong>d<br />
Required<br />
W<br />
Warranty<br />
Inf<strong>or</strong>mation (Claims<br />
Processing Manual)<br />
www.gmglobalconnect.com<br />
NOTE: On the <strong>GM</strong> GlobalConnect Website, look f<strong>or</strong> <strong>GM</strong> Warranty Inf<strong>or</strong>mation within the<br />
Service Tab.<br />
888-337-1010 (<strong>GM</strong><br />
GlobalConnect<br />
Ass<strong>is</strong>tance Center)<br />
ID Required<br />
Passw<strong>or</strong>d<br />
Required<br />
Warranty Parts<br />
Claims – <strong>GM</strong><br />
Warranty Parts<br />
Center Website<br />
http://www.gmwpc.com<br />
NOTE: Email <strong>is</strong> Warranty.Parts.Center.USA@gm.com<br />
<strong>Dealers</strong> – 248-371-<br />
9900 **<br />
Cus<strong>to</strong>mer<br />
Ass<strong>is</strong>tance – 248-<br />
371-9901 <strong>or</strong> 248-<br />
371-9902<br />
ID Required<br />
(BAC)<br />
Passw<strong>or</strong>d<br />
Required<br />
(BAC)<br />
FAX – 248-371-<br />
9905<br />
FINANCE AND INSURANCE
IMPORTANT! <strong>Duplication</strong> <strong>or</strong> <strong>use</strong> <strong>of</strong> <strong>th<strong>is</strong></strong> <strong>document</strong> <strong>is</strong> <strong>limited</strong> <strong>to</strong> <strong>GM</strong> <strong>Dealers</strong>, <strong>GM</strong> <strong>Dealers</strong>hip Employees and <strong>GM</strong> Systems Certified In-<strong>Dealers</strong>hip Coaches. Any <strong>use</strong> <strong>of</strong> <strong>th<strong>is</strong></strong><br />
<strong>document</strong> f<strong>or</strong> publication <strong>or</strong> view on any other website, brochure <strong>or</strong> other publication without written consent <strong>of</strong> a <strong>GM</strong> Systems Certified In-<strong>Dealers</strong>hip Coach <strong>is</strong> prohibited<br />
and will be prosecuted <strong>to</strong> the full extent <strong>of</strong> the current and applicable laws. All violat<strong>or</strong>s will be turned over <strong>to</strong> the appropriate auth<strong>or</strong>ities f<strong>or</strong> investigation <strong>of</strong> copyright<br />
infringements. Contact gmdealerhelp@w<strong>or</strong>ldnet.att.net <strong>or</strong> call 209-304-0512 with your suggestions, comments <strong>or</strong> c<strong>or</strong>rections. Rev.01.13.09
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