Training Your Way â When YOU Need It Xpert Coach Retail
Training Your Way â When YOU Need It Xpert Coach Retail
Training Your Way â When YOU Need It Xpert Coach Retail
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<strong>Xpert</strong> <strong>Coach</strong> <strong>Retail</strong><br />
866-672-3745<br />
<strong>Training</strong> <strong>Your</strong> <strong>Way</strong> — <strong>When</strong> <strong>YOU</strong> <strong>Need</strong> <strong>It</strong><br />
We’re all familiar with tech support for software and tutorials that teach you how<br />
to use software. <strong>Xpert</strong> <strong>Coach</strong> combines tech support with training and expertise<br />
in GM applications to provide a quick, focused session to answer your questions.<br />
<strong>Xpert</strong> <strong>Coach</strong>es are GM-Certified In-Dealership Systems <strong>Coach</strong>es. The <strong>Xpert</strong> <strong>Coach</strong><br />
program gives you access to these experts for short, focused training on your<br />
dealership data within specific applications or programs, such as:<br />
GM Messenger<br />
GM <strong>Training</strong><br />
GM Programinfo<br />
Customer Satisfaction<br />
• CSI<br />
• Dealer Pulse<br />
• Dealer Pulse Pro<br />
Business Admin<br />
Workbench<br />
• DART<br />
• Dealer Business<br />
Intelligence<br />
(DBI)/COMPASS<br />
• Exchange Reports<br />
• Incentive Management<br />
Order Workbench<br />
• Consensus Process<br />
• Creating Orders/<br />
Stored Configs<br />
• Plan and Forecasting<br />
• Managing inventory<br />
Parts Workbench<br />
• RIM<br />
• Returns/Exceptions<br />
• Locate/Search Part<br />
• Order/Status/SPAC<br />
Sales Workbench<br />
• iMR – In Market <strong>Retail</strong><br />
• Dealer Web Manifest<br />
• Locate Vehicle<br />
• GM Dealer Sales<br />
Allowance and<br />
Incentive Manual<br />
Service Workbench<br />
• GM Global Warranty<br />
• SUB/Recalls reports<br />
• Investigate Vehicle<br />
History<br />
• Service Menu<br />
– Online MPVI<br />
– Menu Pricing<br />
– Consultant<br />
Dashboard<br />
Security Administration<br />
Process
Reasons to Schedule an<br />
<strong>Xpert</strong> <strong>Coach</strong> Session<br />
• Combine systems and business information to make better business decisions<br />
• Integrate GM business processes into your<br />
dealership’s workflow<br />
• Train new users on Sales, Service, Parts<br />
and Business Administration applications<br />
• Train backup personnel<br />
• Learn decision-making tips to maximize<br />
dealership’s effectiveness, productivity<br />
and profitability<br />
Schedule an<br />
<strong>Xpert</strong> <strong>Coach</strong><br />
Session Today!<br />
866-672-3745<br />
Websites – For additional information and the enrollment<br />
form, please go to www.gmtraining.com or<br />
www.gmdealerhelp.com<br />
• <strong>Xpert</strong> <strong>Coach</strong> is sponsored by GM <strong>Training</strong>. <strong>It</strong> is an online,<br />
one-to-one session where your dealership data is used to<br />
answer questions and provide demonstrations and training<br />
• FEE $300 (2-hour maximum). Billed to your Open Parts Account<br />
• Sessions scheduled within 24 hours, after signed authorization<br />
Dealer Comments on the Value of <strong>Xpert</strong> <strong>Coach</strong>ing<br />
“This is by far the best training any of my<br />
dealerships have ever had.”<br />
Apple Chevrolet, Buick<br />
“The coach helped us out greatly. Her<br />
knowledge of GlobalConnect, specifically<br />
Sales and Order Workbenches, helped<br />
tremendously. I would recommend this 2-<br />
day coaching to any dealership that is looking<br />
to improve its processes and people.”<br />
Burdick Buick, GMC<br />
“The coach was able to show me areas in<br />
GlobalConnect for all my warranty information,<br />
and a lot of detailed explanation in work<br />
areas that I would not have normally gone to.<br />
This made it easier to monitor my department<br />
and the internal warranty operations.”<br />
John Keating Chevrolet<br />
“I would tell anyone to take the opportunity to<br />
train with one of the coaches because I learned<br />
a great deal of information … and we thought<br />
we were pretty seasoned in the GM world.”<br />
Plach Automotive
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