After Sales Services - Jubilee Life Insurance

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What if I need to make change to my policy? We recognize that sometimes your protection needs to change. Our policies allow you to make changes giving you the freedom to: • Increase or decrease the premium/amount of cover • Add/remove supplementary rider(s), if rider is no longer required • Change the frequency of your premiums i.e. annually, semiannually, quarterly and montly • Changes of nominee or contact update • Corrections (if any) When can I make changes? Financial changes i.e. mode/premium/protection can be changed at 2 nd year or onward policy anniversary only and non-financial changes like contact update, nominee change can be raised at any time.For non-financial changes policy must be in-forced without any premium outstanding. Can I increase/decrease my coverage? You can increase/decrease the amount of cover you have, subject to the terms and conditions of the Policy. You may call us with your policy details or call our Customer Facilitation Center (CFC) to alter your policy or speak to your sales consultant of concerned bank branch. May I know what documents are required for changes? Documents may vary in all kind of amendments/requests. However, in general for benefit change: a) Original Policy Documents, b) Endorsement Request Form (ERF), c) Declaration of Health, Occupation & Avocation (DHO&A), d) Revised Illustration For Endorsement e) DSO (debit standing order – in case of premium in/decrease) f ) All outstanding premiums. For details of forms required to process the request please contact your concerned bank branch or follow the Jubilee Life website link: (http://jubileelife.com/downloads/policyholders-support/)
How can I update my contact details? It is very easy and quick to update your contact details, it's also very important that you do this whenever something changes, so that your policy record could remain up-to-date. Endorsement Request Form duly completed and signed with all respect and send it to the address listed below or speak to your representative of concerned bank branch. Can I change or add Nominee in my Policy? Yes. Change of Nomination can be done by the Policyholder/policy owner at any time during the term of the policy. For this, the Policyholder/policy owner has to provide Endorsement Request Form & Nomination Form duly completed with all respect and signed by the policy owner and getting it endorsed by your concerned bank. In case of nomination for children below 18 years, then the appointment of guardian must be required. For further detail of necessary documentations, please contact your concerned bank branch. Do I get an acknowledgement of any premiums paid? Yes. You will receive a final receipt as an acknowledgement of any payment made. Can I withdraw funds partially from my policy in case of an emergency need? Yes. If you need to withdraw your cash value for meeting some emergency needs, but do not want to surrender the policy, you can withdraw the amount provided that two years’ complete premiums have been paid against the policy. In case of partial withdrawal, the Company may reduce the Sum Assured by the amount of partial withdrawal to maintain sum at risk. The maximum and minimum limits of the amount of Cash Value that can be partially withdrawn is determined and may be changed by the Company from time to time. What is the average processing time for a withdrawal? Normal processing time for withdrawals is 7 to 10 business days after submission of request to Jubilee Life Head Office. In case of bank account closed, can I directly pay the premium(s)? Yes, you can pay due premium(s) directly to Jubilee Life through cross cheque, pay order & demand draft.
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After Sales Services - Jubilee Life Insurance

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