After Sales Services - Jubilee Life Insurance

How can I update my contact details?
It is very easy and quick to update your contact details, it's also very important that you do
this whenever something changes, so that your policy record could remain up-to-date.
Endorsement Request Form duly completed and signed with all respect and send it to the
address listed below or speak to your representative of concerned bank branch.
Can I change or add Nominee in my Policy?
Yes. Change of Nomination can be done by the Policyholder/policy owner at any time
during the term of the policy. For this, the Policyholder/policy owner has to provide
Endorsement Request Form & Nomination Form duly completed with all respect and signed
by the policy owner and getting it endorsed by your concerned bank. In case of nomination
for children below 18 years, then the appointment of guardian must be required. For
further detail of necessary documentations, please contact your concerned bank branch.
Do I get an acknowledgement of any premiums paid?
Yes. You will receive a final receipt as an acknowledgement of any payment made.
Can I withdraw funds partially from my policy in case of an
emergency need?
Yes. If you need to withdraw your cash value for meeting some emergency needs, but
do not want to surrender the policy, you can withdraw the amount provided that two
years’ complete premiums have been paid against the policy. In case of partial
withdrawal, the Company may reduce the Sum Assured by the amount of partial
withdrawal to maintain sum at risk. The maximum and minimum limits of the amount of
Cash Value that can be partially withdrawn is determined and may be changed by the
Company from time to time.
What is the average processing time for a withdrawal?
Normal processing time for withdrawals is 7 to 10 business days after submission of
request to Jubilee Life Head Office.
In case of bank account closed, can I directly pay the premium(s)?
Yes, you can pay due premium(s) directly to Jubilee Life through cross cheque, pay order
& demand draft.