ANNUAL REPORT 2011 - AXA Assistance

From the extraordinary to the everyday,
and the most local to the most distant,
we look back over a year of challenges
successfully met by AXA Assistance.
HIGHLIGHTS
MARCH 2011
EARTHQUAKE AND
TSUNAMI IN JAPAN
Earthquake, tsunami and nuclear incident: confronted
with this ultra-stressful triple disaster, AXA Assistance staff
in Japan and around the world demonstrated just how
responsive and supportive they could be.
Activation of an international crisis group, repatriation of those wishing
to leave the country, implementation of a toll-free phone line manned
by Japanese assistance staff based in Singapore, Paris and Chicago,
and the establishment of a forward control centre in Osaka in
anticipation of a possible evacuation… All these actions and more were
taken as soon as news of the disaster broke in order to support not only
customers, but also the 6,000 AXA Group employees based on the
islands of Japan. More than 100 staff on every continent were involved
in a two-week effort to find and ship 52,000 iodine pills, 4,000 survival kits
and thousands of litres of mineral water to Japan.
D r Bery
CEO,
AXA Assistance
India
The commitment shown in setting up the forward
control centre in Osaka was incredible:
5 days after the tsunami hit, we had to cope with closing
the Tokyo office temporarily and setting up a forward
control centre in Osaka. In less than 24 hours, the crisis team
had succeeded in finding an office and hotel rooms, as well
as negotiating a hotline and fax line. It was a race against
the clock to be ready in case the situation got worse.
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