Thomas Baier - Berliner BPM-Offensive
Thomas Baier - Berliner BPM-Offensive
Thomas Baier - Berliner BPM-Offensive
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Compliance Analysis<br />
in<br />
IT Service Management Systems<br />
<strong>Thomas</strong> <strong>Baier</strong><br />
Institut für Wirtschaftsinformatik, HU Berlin<br />
21 January 2011<br />
Institut für Wirtschaftsinformatik<br />
Institute of Information Systems
Automated process compliance<br />
testingti<br />
Internal<br />
External<br />
Work Instructions<br />
To-Be<br />
Process Models<br />
Reference Models<br />
Regulations /<br />
Certifications<br />
1 abc 10:11 ralf<br />
2 abc 10:13 ralf<br />
1 fdc 10:15 ralf<br />
4 atc 10:15 ralf<br />
1 rbc 10:16 ralf<br />
2 abc 10:16 ralf<br />
1 mbc 11:17 ralf<br />
4 abc 12:15 ralf<br />
1 abc 14:15 ralf<br />
Event Logs<br />
AS-IS<br />
Process Models<br />
Institut für Wirtschaftsinformatik<br />
2<br />
Institute of Information Systems
Process Flow Compliance<br />
Conformance<br />
Checker<br />
HPI Behavioral<br />
Profile Checker<br />
1 abc 10:11 ralf<br />
2 abc 10:13 ralf<br />
1 fdc 10:15 ralf<br />
4 atc 10:15 ralf<br />
1 rbc 10:16 ralf<br />
2 abc 10:16 ralf<br />
1 mbc 11:17 ralf<br />
4 abc 12:15 ralf<br />
1 abc 14:15 ralf<br />
ProM<br />
LTL Checker<br />
e<br />
ITSM Event Logs<br />
ITIL Workflow<br />
90 % compliant ?!<br />
Institut für Wirtschaftsinformatik<br />
3<br />
Institute of Information Systems
Results and Future Work<br />
What we found<br />
• Strengths and weaknesses<br />
– Complex business rules can<br />
only be handled by LTL<br />
– LTL Checker provides best<br />
root cause analysis<br />
capabilities<br />
– …<br />
• Suggestions for improvement<br />
What we are going to do<br />
• Compliance impact analysis<br />
– Influence of environment<br />
– Influence on performance<br />
• Inclusion of more complex<br />
business rules<br />
• Drill-down, roll-up analysis on<br />
different layers of abstraction<br />
Institut für Wirtschaftsinformatik<br />
4<br />
Institute of Information Systems
Thanks for your attention!<br />
Institut für Wirtschaftsinformatik<br />
Institute of Information Systems
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