Ray Palmer - Retail Knowledge
Ray Palmer - Retail Knowledge
Ray Palmer - Retail Knowledge
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<strong>Ray</strong> <strong>Palmer</strong>Head of Profit Protection
• UK’s leading home improvementand garden centre retailer• 3m Customers each week• 30,000000 + Staff• 40,000 Products• 330 StoresB&Q is part of Kingfisher plc, Europe’s leadinghome improvement retailer.
CommercialValue ChainOperationsServicesObtaining business wideengagement, agreeingfunctional action plans,establishing governance;driving accountabilityand constantly reviewingyour progress is keyData MiningFraudInvestigationsCrime Desk
Cultural ‘Shift’ takestime. 30,000 peoplepdelivering their part ofthe plan will provide asustainable improvementCoachEducationReview‘Our People’
Credibility is earned –Delivering healthyreturns on investment isan essential componentCCTVEASIntruderLockdownMinimumSpecification
B&Q have rebased theirShrinkage tipping point.Time for a new 3 yearplan!Risk BasedVariabilitySimplificationLess is More10%
We’re developing newmarkets andservices, expanding ourdirect sourcing.Commodity prices arerising and the presenteconomic conditionspromote additional risksQuestions ?
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