Question Answer - Retail Knowledge

Mick PhippsHead Of Loss Prevention

Wilkinson• 339 stores nation wide ranging from 5,000 Sq Ft to 40,000 Sq Ft• Turnover of 1.6 Billion in 2009• Still family owned business• Selling product categories = approximately 25,000 Sku’s• DIY• Home Living• Kitchen• Stationary• Confectionary• Health & Beauty• Toys and Seasonal

Agenda• Cash Processing in a retail environment• Audit trail• Existing Costs• Cost Saving• Where to next• Questions Raised• Future Developments

Cash Processing in Retail environmentCash RegisterThird Party CarrierSecuring the cashMoving cash

Cash Processing in Retail environmentCash Register

Cash Processing in Retail environmentSecuring the cash

Cash Processing in Retail environmentMoving cash

Cash Processing in Retail environmentThird Party Carrier

Audit TrailWhy?• Where cash is involved• Team members• Customers• Third party• Error• Genuine mistake• Fraud• System

CostProcessing of cash• Maintenance of existing equipment• Cost of transporting cash fromregister to cash office• Counting the cash• Third party carrier to remove cashfrom outlet

Cost SavingVolumatic Counter Cash Intelligent (CCi)System• Less cash movement• Till to safe• Outside of trading hours• Less cash counting (Streamlined)• Once in the CCi no count required until cashsorting centre• No manual count required at any time• Instant access to audit information• Via Palm or other device, link directly to till unit,printer capability• Reduces fraud• Till Snatch, counterfeit note, intimidationReduces Cash handling By 75%

Where To Next ?• The ROI has been calculated and more than exceeds our expectations• Trials have been completed in a number of our stores, small, medium and largeover a number of months• Trials continuing asdiscussions as how to bestimplement a roll out acrossthe business take place

Questions RaisedQuestionHow secure is the CCi from attack?Multi denominations of cash held inunit, how does this effect countingat sorting centres?If 24 hr trading operation howdo you move cash from till tocash office?AnswerIt is not a safe• Additional security (Metal container toprotect unit)• Till units being redesigned• Cash removed each day (In most cases)once trading and finishedCash Handling centres will requireautomated cash multi-denominationcounting machinesWilkinson does not currently trade 24hr but if we did we would look to use asecure pod trolley

Future DevelopmentsNow we know what is in the CCi at any time, with instant visibility, we now needto be able to have information about the cash notes and coinage in the register• Testing ongoing on smart tills• We do not believe the technology is there quite yet• This is the direction we believe technology is being directed• Automation is the key – remove the likelihood of error in all it’s forms

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