Organizational Improvement/Teamwork WEEK CELEBRATES VOLUNTEERS’ TIME AND TALENTSVolunteers contribute about 30,000 hours a yearto the <strong>Clinical</strong> <strong>Center</strong> and the CC honoredthem during <strong>National</strong>Volunteer Week in April2010.“Volunteers add a tremendous amount <strong>of</strong>support to the <strong>Clinical</strong> <strong>Center</strong>,” said CourtneyDuncan,Volunteer Services coordinator.“They bring excitement, genuine interest,and willingness to learn.”The CC volunteer squadincludes (back, from left)Janet Logan, Victor Canino,Vickie Campbell, and (front,from left) Kristopher Yoon,Louise Gorman, andJeanette Ferris.Volunteers Mark and MichelleCohen (from left) with progrmcoordinator Courtney Duncan.The 17th annual CC volunteer appreciationevent on April 22 included presentation <strong>of</strong> specialrecognition awards to nine volunteers based onconsistency, reliability, hours spent, or “generaloverall wonderfulness,” as Duncan said. Honoredwere: Mark and Michelle Cohen, animal-assistedtherapy program; Eileen De Santillana and MonicaSullivan, language interpreters program; JoanneHill, Armen Thomasian, and Cynthia Kim, patientambassador program; Saroja Kanesa-Thasan, RedCross; and Janet Logan, volunteering in OutpatientClinic 12 for 14 years.(upper right)Kerry Bruton sends a box <strong>of</strong>surgical gloves to a patientunit using the tele-car system.Smaller items travel throughthe CC’s tube system.(lower right)Connie Williams, sterilesupply technician, organizesmetal instruments for sterilizationwith heat/steam. Staffalso manage sterilization <strong>of</strong>items using low temperaturemethods such as ethyleneoxide gas and vaporized hydrogenperoxide.Tools <strong>of</strong> the tradeBandages, needles, sterile equipment, and isolationcarts are necessary items in any hospital, and the<strong>Clinical</strong> <strong>Center</strong> is no different.The group thatassures such specialized items are provided isCentral Hospital Supply (CHS).“We are the hub <strong>of</strong> this <strong>Clinical</strong> <strong>Center</strong>.The doctorsand nurses couldn’t do their job without supplies,”said medical supply technician Kerry Bruton.To use the system, clinical staff log on to the stationand press a take or return button on the bin <strong>of</strong> theirselected item.This crucial step links to the CHSinventory to alert staff when they need to replenishthe machine’s supply. Completing this step ratherthan simply taking an item or putting one backwithout registering the action is crucial to help CHSequip the units with what they need.“CHS, in a team effort, achieves excellence incustomer service by providing safe medical-surgicalsupplies in a cost-effective and timely manner forclinical care and protocol support,” said Paula Wrenn,chief <strong>of</strong> CHS.48 • ANNUAL REPORT <strong>2011</strong>
Some volunteers use their contribution as a wayto try out an area <strong>of</strong> interest.Tiffany Murray (atright, with her supervisor Justine Harris) workedas a pharmacy technician in a retail setting, butwondered if she would prefer work in a hospitalsetting. Murray <strong>of</strong>fered some advice to thoselooking to get the most out <strong>of</strong> their volunteeropportunity:“Be dependable and committed …Grasp everything.Ask questions.”MORE ABOUTVOLUNTEERSTo learn about volunteeropenings and to apply,visit http://clinicalcenter.nih.gov/volunteers.Post-baccalaureate Intramural Training ResearchAward fellows (post-bac IRTAs to <strong>NIH</strong> insiders)spend a year or two at <strong>NIH</strong> between theirundergraduate studies and pursuit <strong>of</strong> an advanceddegree. For those with plans to apply to medicalschool, the CCVolunteer Program <strong>of</strong>fers patientcareexperience. Volunteering in patient-care areassupplements IRTAs’ laboratory or administrativeassignments to humanize translational researchand develop skills not found in a textbook.“I think one <strong>of</strong> the most important parts <strong>of</strong>being a doctor, no matter your specialty, isknowing how to communicate,” said Nizar Dowla(at right with microphone), a fellow with theCC Rehabilitation Medicine Department whoplans to pursue a career in pediatrics. Dowlaspent two hours a week in the department’smain playroom, interacting with kids.SWEET TREATS WIN SMILESThe Seventh Annual <strong>Clinical</strong> <strong>Center</strong> Gingerbread House Contest made a sweetappearance again in 2010. Entries were displayed in the Hatfield Building atriumthrough the December holiday season. Patients, staff, and visitors cast ballots for theirfavorite.This year’s competition drew 28 entries and more than 2,500 ballots cast.First place went to the 3NE Disney firehouse, with the 3SE North Toy Story 3 insecond, and 7SE Alice in Wonderland taking third.WJLA featured the <strong>Clinical</strong> <strong>Center</strong>’sgingerbread house competition in a “Good Morning,Washington!” segment withDr. Clare Hastings, chief nursing <strong>of</strong>ficer, leading the welcoming cheer.ANNUAL REPORT <strong>2011</strong>• 49