Governing for Results 16 - Washington State Digital Archives

Department of Printing;Washington Traffic Safety CommissionTraffic Safety FulfillmentFrequently, customers request educational or promotional material from theWashington State Traffic Safety Commission (WTSC). Historically, orders wouldbe processed manually, turnaround time was 7-10 days, and tracking ofcustomer orders and inventory did not exist. In addition WTSC, was limited tostorage of these items. They asked the Department of Printing (PRT) and itsFulfillment Program to assist in their dilemma. PRT manages the printing,mailing, distribution, and storage of WTSC items while providing an integratedordering system, inventory control, and custom reporting. This process will saveWTSC an estimated 1,924 FTE hours per year, which are now reallocated toimproving customer service. PRT also decreases customer turn-around time byan average of 70% (from 7-10 days to 1-2 days).ResultsSaves WTSC 1,924 FTE hours per year.Saves WTSC an estimated $8,000 in storage costs.Decreased customer turn around time by an average of 70% (7-10 days to 1-2 days).Increased convenience for customers resulting in improved customersatisfaction.Space previously used for storage has been converted into a new conferenceroom.Team Name: Fulfilling the NeedTeam Members: PRT: Maggie Crutcher, Bob Samuelson, Kathy Forbes,Nicole LeBeau; WTSC: John Moffat, Michelle Nicholls, Mark MedalenCONTACT: Maggie Crutcher, (360) 570-554810