11666 CH 2012 AR Rev.indd - Catholic Health System

John Fenski at the Walden Galleria.High quality care. Higher quality of life.Catholic Health is delivering care in innovative and efficient ways, andleading industry organizations are starting to notice. IMS Health, ahighly respected ratings agency, ranked us as the top integrated healthnetwork in Western New York for 2012. That means our network isthe best in the region for providing patients with the right care, in theright place, at the right time. From the most advanced cardiac, stroke,and vascular services, to informative health education and wellnessprograms, no one does more to keep our community healthy.Mary Schumer, nurse practitionerat MCCC, which sees more than30,000 visits annually.And you don’t have to take our word for it. HealthGrades ® honoredCatholic Health with the most 5-star and Quality Excellence Awardsof any local health system in 2012, placing Mercy Hospital of Buffaloin the top 10% in the country for cardiac care, Kenmore MercyHospital in the top 5% for joint replacement, and Sisters Hospital in thetop 5% for bariatric surgery, just to name a few.Our network of New York State Designated Stroke Centers is the largestin the area, giving patients immediate access to the most advanced strokecare – when time is of the essence. And the Catholic Health HeartCenter at Mercy Hospital of Buffalo is setting new standards in cardiaccare, bringing the country’s most advanced procedures to the people ofWestern New York. Put it all together – access, quality and value – andyou can see what it really means to be a high performing health system.With a new EmergencyDepartment at Kenmore Mercyin 2013, every Catholic Healthhospital in Catholic Health willhave a new, state-of-the-artemergency centerWNY’s largest network of NYSDesignated Stroke Centersproviding the highest level of careHighest rating for cardiac care fromthe Society of Thoracic Surgeons215-star designationsfrom HealthGrades ® ,the most of anylocal health systemin 2012.John FenskiStroke SurvivorCatholic Health hasdirected enormousenergy and resourcestoward the significantimprovement ofquality and safety, withmeasurable, awardwinningresults.Only cardiac team in WNY usingthe da Vinci ® robot for minimallyinvasive surgery, and the onlyarea surgeons performing roboticvalve replacement and coronarybypass surgeryWhile shopping at a local mall,John suffered a stroke. Luckily,the paramedics took him tothe closest emergency room,at Sisters Hospital, St. JosephKenmore Mercy is the only hospitalCampus. He was immediatelyin the region to receive Totalstabilized and then transferredKnee & Total Hip Replacementto the New York StateDesignated Stroke Center atCertification from the JointMercy Hospital, where he madeDr. Brian D’ArcyCommission on Accreditation of6 Senior Vice President, Medical Affairs7a full recovery.Healthcare Organizations

Dhan PradhanMother of Kristina PradhanWhen Dhan came to Americawith her extended family, theNepalese refugee needed highquality, accessible pre-natalcare. She turned to the MercyComprehensive Care Center inBuffalo’s Old First Ward. Thereshe and her entire family foundexceptional care from a dedicatedteam of doctors, nurses, socialworkers and support staff.Dhan and Kristina Pradhan at MercyComprehensive Care Center, withsocial worker Eileen Needham.Closer care. Closer to recovery.Our LIFE program ofall-inclusive care forthe elderly continuesto support the needsof area seniors, hostinghealthcare screeningprograms to help themmaintain productive andmeaningful lives.Good health contributes to a fulfilling life. And the closer qualityhealthcare is to you, the easier it is to stay healthy. Catholic Healthprides itself on its integrated network of emergency rooms, primarycare centers, senior services, rehabilitation facilities and hospitals,which brings a lifetime of high quality care into the neighborhoodswhere its patients live and work.When you enter one of these locations, you’re not limiting yourselfto the services within its walls – you’re accessing a comprehensivenetwork of healthcare expertise that brings care closer to you. Whetherit’s hospital care, home care, rehabilitation services or long-term care,Catholic Health is never far away.And Catholic Health’s reach extends beyond Buffalo’s city limits,thanks to strategic partnerships with Mount St. Mary’s Hospital inNiagara County, Bertrand Chaffee Hospital in Springville, and CubaMemorial Hospital in Cuba. We continue to pursue new partnershipsin Western New York, to improve access to care throughout the region.982Catholic MedicalPartners physiciansserve patients in avariety of primaryand specialty healthsettings.28 new physicians are now partof the Catholic Health family,including 16 primary care and12 specialty physiciansMore than 700,000 people willvisit our website this year seekingvaluable healthcare informationCatholic Health boasts thelargest outpatient rehabilitationnetwork in the area, includingPartners In RehabAthletiCare is the largest providerof sports medicine and athletictraining rehabilitation services toWNY colleges and high schoolsCatholic Health Home Careserves more than 15,000 people,including a newly extendedpresence in Niagara CountyCatholic Health is the leader inresident-centered care, and its fiveskilled nursing facilities providecomprehensive care for seniors ina safe, caring environment8 9

Frederick Reed at Days Park.Frederick ReedDiabetes PatientFrederick Reed was diagnosedwith diabetes in 1998, and he’sbeen managing his care withthe help of his Catholic MedicalPartners physician ever since.As a primary care patient atthe Lovejoy – St. Vincent HealthCenter, he receives personalizedcare for his chronic condition,minimizing hospital visits andmaximizing quality of life.When it comes to cost savings,we’re ahead of the curve.Healthcare reform aims to provide patients with the best care,while stemming the tide of rising costs. Long before the governmentproposed sweeping changes in how healthcare is paid for and delivered,Catholic Health was taking proactive steps toward becoming a highperforming health system. By investing in electronic medical recordstechnology; creating Patient Centered Medical Homes; launching ourFirst Choice self-funded health plan; and building a seamless networkof care, Catholic Health and Catholic Medical Partners are blazingnew trails to improve healthcare in our country.90%of Catholic MedicalPartners physiciansuse electronicmedical records.Only 69 providernetworks in the U.S.have achieved this.As Chairman of theHealthcare Associationof New York State, JoeMcDonald is bringingphysicians and hospitalsinto real partnershipsthat put the patient first.Daniel SistoPresident, Healthcare Associationof New York StateIn April 2012, the federal government chose us to be one of only27 health systems in the nation to serve as an Accountable CareOrganization (ACO) – a group of doctors, hospitals and other careproviders who give coordinated, high quality care to Medicarepatients. We are uniquely qualified in our region to provide this kindof care, which replaces the existing “pay for services” model with a“pay for outcomes” model, rewarding health providers for keepingpatients healthy and reducing the overall cost of care.By becoming a high performing health system, we are transformingthe way healthcare is delivered in our community. While othersystems try to catch up, Catholic Health is officially leading the way.An ACO recognizesthe value of everyhealthcare dollar, usingresources more wisely,and coordinating careto keep people healthy.This is about being betterstewards of the system.Joe McDonald with Nirav Shah, M.D.,New York State Commissioner of Health.The only hospital system in WNYto successfully meet CMS’s StageOne Meaningful Use criteria,resulting in more than $8 million inincentives for the systemOn the IMS top 100 list ofintegrated health networks for2012, we ranked #1 in WesternNew York, #2 in New York Stateand #3 in the NortheastCatholic Health has madea $100 million investmentin advanced imaging andinformation technologyElectronic medical records improvesafety, reduce readmissions andprevent unnecessary testsAll three Catholic Health hospitalsreceived a “Five-Star” rating inCleverley + Associates’ 2011Community Value Index ®Dr. Michael Edbauer10 Chief Medical Officer, Catholic Medical Partners11

Our foundations fundprojects and programsthat positively impactthe delivery of healthservices, improvingthe quality of life forall touched by CatholicHealth, particularly thepoor and vulnerable.John StavrosSenior Vice President,Marketing and DevelopmentJack and Mary Beth Quinn, Event Chairs,Mercy Hospital’s 2011 Autumnal at theRoycroft Inn.70new cribs forbabies in needwere supplied bythe Continuing& Home CareOur Foundations:Our Partners in Ministry.The four Catholic Health foundations represent an authentic and vitalpartnership in the mission of Catholic Health and its hospitals, homecare agencies and continuing care services.Every day patients depend on the dedication, expertise and selflessnessof Catholic Health caregivers. Likewise, the staff and volunteers of ourfoundations – our partners in ministry – provide instrumental investmentand support for our Continuing Care and Home Care ministries,Kenmore Mercy Hospital, Mercy Hospital, and Sisters of CharityHospital and its St. Joseph Campus.Foundation trustees, donors and staff give generously of their time,talent and treasure because of their belief in the mission and ministryof Catholic healthcare, and their desire to have impact and make adifference in the lives of others.If you believe, as we do, that your healthcare system should be inspiredby faith and committed to excellence, join us in our mission. Every giftgenerously given to support Catholic Health’s foundations strengthensexcellence in patient care in our community. With God’s grace, guidanceand glory, hearts are changed and lives transformed at Catholic Health.Give a gift.Every donation makes a difference. To make a donation, learn moreabout us, or support our special events, please contact the followingfoundations. From all of us at Catholic Health, thank you in advance foryour friendship, partnership and support.In 2011, this foundation raised $342,000 to support our ContinuingCare and Home Care ministries. An Understanding Advance Directivesvideo was produced, to educate the community on the importanceof advanced care planning. Sleep chairs were purchased through agrant from the Daughters of Charity of St. Vincent de Paul for use inour long-term care facilities. Work continued on Partners In Rehab’srecently presented at the American Geriatric Society in Seattle, WA. Asuccessful community outreach project – Cribs for Kids – supplied 70new cribs for babies in need.In 2011, the Kenmore Mercy Foundation raised a total of $613,450 tosupport Kenmore Mercy Hospital. The annual Golf & Wine event hada net profit of $156,000, and the A Tribute to Angels event raised a netprofit of $133,000. These funds, in addition to the Annual Fund andcontributions from the Auxiliary, allowed the foundation to provideKenmore Mercy Hospital with 72 staff education grants, new monitors forthe ICU, and 17 department-specific equipment grants totaling $117,000.In 2011, the Mercy Hospital Foundation generated $764,000 in revenueto support the mission and ministry at Mercy Hospital of Buffalo. Thefoundation’s third annual Autumnal celebration brought together morethan 175 friends and supporters, raising $104,000 to benefit the tiniestpatients in Mercy’s Neonatal Intensive Care Unit (NICU).Catholic HealthSisters Hospital FoundationIn 2011, the Sisters Hospital Foundation raised funds and awarenessfor the surgical programs at its three sites: Sisters of Charity Hospital,the St. Joseph Campus and the Sisters Ambulatory Surgical Center.The annual Spring Gala, A Royal Evening in Black & White, raised$116,410, while the annual Golf Tournament at the Country Clubof Buffalo had a net profit of $61,534. A successful Annual GivingCampaign raised an additional $448,520.CHS Board of Trustees memberCarlton N. Brock, Jr., attending the SistersHospital Foundation’s annual SpringGala, A Royal Evening in Black & White,with his wife, Shonda.1,250,000dollars pledged bythe Kenmore MercyFoundation for anew EmergencyDepartment atKenmore Mercy.Continuing & Home Care Foundation: (716) 828-2038 • chsbuffalo.org/AboutUs/Giving/CHFKenmore Mercy Foundation: (716) 447-6204 • kenmoremercyfoundation.orgKenmore Mercy Foundation TrusteeMercy Hospital Foundation: (716) 828-2038 • mercyhospfound.orgRaymond P. Crane and Anton Wopperer12 Foundation.Falls Prevention initiative. A study on frailty was completed andSisters Hospital Foundation: (716) 862-1990 • sistershospitalfoundation.orgat the foundation’s Golf & Wine event.13

142011 Selected Statisticsand Financial InformationNet Margin (000s)Hospitals $25,365Continuing Care $2,016Other (OLVR, Trinity) $(1,114)CH Net Margin (000s) $26,267Funds used to reinvest in technology, new programs, our facilitiesand our people.Net Operating Revenues (000s) $843,095Charity Care and Community Service $46,953Services to patients and the community for which Catholic Healthreceives no payment or payments below the cost of care.Economic ImpactOur contribution to the local economy, including the people weemploy, the impact of our spending, including the purchase ofgoods and services, and the effect of our associates’ spendingand the taxes they pay.$1.78 BillionHospital Statistics46,953,000dollars worth ofcharity care andcommunity servicewas contributedby Catholic Healthin 2011.Operating Beds (excl. newborn, rehab, snf) 825Total Discharges 48,706Births 5,330SurgeriesInpatient 16,195Outpatient 44,606Total Surgeries 60,801Total Patient Days 233,431Outpatient ActivitiesTotal ER Visits 133,279Observation Cases 4,695Primary Care Visits 139,082Referred Ambulatory Visits 574,082Total 851,264Home Care Visits 290,371Residents in our 724Nursing and Adult HomesCatholic Medical Partnerspediatrician Nicole Deluca, M.D.,and patient Gianna Nati.Catholic HealthSenior LeadershipJoseph D. McDonaldPresident and Chief Executive OfficerJames Dunlop, Jr.Executive Vice President andChief Financial OfficerMark A. SullivanExecutive Vice President andChief Operating OfficerPeter U. BergmannPresident and CEO, Sisters of Charity HospitalBrian D’Arcy, M.D.Senior Vice President, Medical AffairsMichael Edbauer, D.O.Chief Medical Officer, Catholic Medical Partners andVice President of Medical Affairs, Catholic HealthHome Care and Primary CareMaria FotiSenior Vice President, PlanningMichael F. Galang, D.O.Chief Information OfficerDennis HorriganPresident and CEO, Catholic Medical PartnersChristine Kluckhohn, P.T., D.P.T., S.C.S.President and CEO, Continuing CareJoyce MarkiewiczPresident and CEO, Home CareJames MillardPresident and CEO, Kenmore Mercy HospitalMichael MoleySenior Vice President, Human ResourcesBartholomew RodriguesSenior Vice President, Mission IntegrationRichard J. Ruh, M.D.Senior Vice President, Service LinesNancy Sheehan, Esq.Vice President, Legal Services andGeneral CounselAssociate Mary Szymanek inthe CT/MRI Imaging Suite,Mercy Hospital of Buffalo.John StavrosSenior Vice President, Marketing and DevelopmentAli Ghomi, M.D., an expert inminimally invasive GYN surgery.Charles J. UrlaubPresident and CEO, Mercy Hospital of Buffalo15

Nothing is more vital than people.You could have the perfect plan, outlined for all to see. But without theright people to bring it to life, this plan is just a piece of paper. Whichis why Catholic Health holds its uncommonly devoted co-sponsorsand board members in the highest esteem, people who believe in ourmission, work toward realizing our vision, and embody our values ineverything they do.Catholic Health is proud to be a high performing health system, adistinction that requires the highest levels of synergy and cooperation.Without the people listed here, we wouldn’t be able to reach suchambitious heights.SponsorsSisters of Mercy of the Americas –New York, Pennsylvania,Pacific West CommunityDiocese of BuffaloCatholic HealthBoard of DirectorsChairDennis J. DombekVice ChairJames R. BoldtJason Judd, chief technologist at theWilliamsville Primary Care Center.Home CareBoard of DirectorsChairLi Lin, Ph.D.MembersPeter BergmannNils GunnersenDennis HorriganJoyce MarkiewiczJoseph D. McDonaldBrian O’HerronMichael OsborneKatherine L. Rogala, R.N., C.C.M.Miguel SantosMark A. SullivanGary TuckerSister Sheila Marie Walsh, R.S.M.Reverend MonsignorRobert E. Zapfel, S.T.D., M.B.A.Long-Term Care andLIFE Board of DirectorsAcute CareBoard of DirectorsChairCynthia Ann Zane, Ed.D.Vice ChairWilliam K. Lawley, Jr.Catholic HealthLocations and ServicesHospitalsKenmore Mercy HospitalMercy Hospital of BuffaloSisters of Charity HospitalIncludes Sisters of Charity Hospital,St. Joseph CampusAmbulatory SurgerySisters Ambulatory Surgery CenterDiagnostic & Testing CentersKenmore Medical Office BuildingMercy Ambulatory Care Center –Orchard ParkMercy Diagnostic & Treatment Center –West SenecaMercy Diagnostic Center – East AuroraSheridan Health Care Center –TonawandaSisters Central Park Diagnostic CenterWilliamsville Diagnostic CenterPrimary Care CentersChestnut Ridge Family PracticeKenmore Specialty CenterKen-Ton FamilyCare CenterLovejoy – St. Vincent Health CenterMercy Comprehensive Care CenterMercy OB/GYN CenterOLV Family Care CenterSisters OB/GYN CenterSpringville Primary Care CenterWilliamsville Primary Care CenterHome Care ServicesCatholic Health Infusion PharmacyLIFE – Living Independently for Elders –PACE programMcAuley Seton Home CareMercy Home Care of WNYSisters Long-Term Home Health CareSpecialty ServicesAdvanced Wound Healing CentersCardiac CareHeart Center at Mercy HospitalHeartStrong Rehabilitation Program(Partners In Rehab)HealthConnectionPhysician Referral & Health EducationImaging ServicesLaboratory ServicesNew York State Designated Stroke CentersRehabilitation CareAthletiCareMedical RehabilitationPartners In RehabSleep Disorder TreatmentSubstance Abuse ServicesVascular ServicesWomenCare –Comprehensive Women’s HealthcareM. Steven Piver, M.D., Center forWomen’s Health & WellnessDaughters of Charity of St. Vincent MembersMembersde Paul – Province of Sainte Louise Carlton N. Brock, Jr.ChairMichael Albert, M.D.William K. Buscaglia, Jr.Reverend MonsignorBrian BeitzClotilde Perez-Bode DedeckerRobert E. Zapfel, S.T.D., M.B.A.Peter BergmannShelley C. DrakeCorporate MembersVice ChairFrances Crosby, Ed.D., R.N.David Durante, M.D.Robert NassoRichard Curran, M.D.Ascension HealthSister Nancy Hoff, R.S.M.Dennis J. DombekSusan DavisLi Lin, Ph.D.MembersMichael Edbauer, D.O.Sister Kathleen Natwin, D.C.Ramesh Luther, M.D.Edward FlynnCraig Fetterman, D.O.Sister Margaret Tuley, D.C.Joseph D. McDonaldChristine Kluckhohn, P.T., D.P.T., S.C.S.Senior ServicesChristine Kluckhohn, P.T., D.P.T., S.C.S.Kelli Arnold McLeodJoyce MarkiewiczSt. Elizabeth’s of LancasterCatholic Health EastRamesh Luther, M.D.John Notaro, M.D.Joseph D. McDonaldSt. Vincent’s of DunkirkPeter L. DeAngelis, Jr.David MacholzLinus OrmsbyMark MeyerhoferFather Baker ManorSister Nancy Hoff, R.S.M.James ManzellaJack Quinn, Jr.James MillardMcAuley ResidenceSister Sheila Marie Walsh, R.S.M.Joseph D. McDonaldJoseph Ralabate, M.D., F.A.C.S.Sherry L. Pomeroy, Ph.D., R.N.Mercy Nursing Facility at OLVJames MillardDiocese of BuffaloSharon RandaccioMark A. SullivanOLV Senior NeighborhoodMichael MontanteMost Reverend BishopArthur A. Russ, Jr.Nancy Truver, B.S.N., M.S.St. Catherine Labourè Health Care CenterCarlos Santos, M.D.Edward U. Kmiec, D.D.Sister Margaret Tuley, D.C.Sister Mary Anne Weldon, R.S.M.St. Francis of WilliamsvilleMark A. SullivanReverend John GaglioneCary Vastola, D.O.C.J. UrlaubReverend MonsignorCynthia Ann Zane, Ed.D.Reverend MonsignorRobert E. Zapfel, S.T.D., M.B.A. Reverend MonsignorRobert E. Zapfel, S.T.D., M.B.A.Robert E. Zapfel, S.T.D., M.B.A.16 17

Our MissionWe are called to reveal the healing love of Jesus to those in need.Our 2020 VisionInspired by faith and committed to excellence, we will lead thetransformation of healthcare in our communities.Our ValuesReverence – Compassion – Justice – Excellence2121 Main Street • Suite 300 • Buffalo, New York 14214 • chsbuffalo.orgHealthConnection: (716) 447-6205Physician Referral, Education and Health Information