Who's Who in Logistics and Supply Chain Management

In another WGQ facility nearby, Menlo is running a 3,500 square meter multi-client warehouse. Its customers include survey equipment
manufacturer Trimble, coating/chemicals manufacturer PolyOne, Peter Thomas Roth skin care products, and a network server high-tech
customer. The operation has a staff of 10 and recently received Menlo's Bronze Lean certification.
Overall, the operation is fairly basic with multiple racks and bulk storage areas. In addition to case and pallet storage and distribution, some
special project work is being performed. During our visit, a Menlo team was applying local market labels to tubes of Peter Thomas Roth skin
firming lotions.
Menlo China Operations Summary
With expanding Asian, European, and North American operations, Menlo has advanced to being a true tier-one major market supply chain
manager. While its China operations vary from advanced, such as Allison Transmission and Mary Kay, to fairly basic, as in the WGQ multiclient
facility, each operation has a set of standardized work processes, customer performance metrics, and process improvement objectives.
With its Lean management focus, Menlo has been able to attract significant new business from customers with average to complex supply chain
management needs. With its refined China 3PL model and marketing efforts, Menlo has built a solid footing for future growth within China.
Menlo Expands its Southeast Asia Network, Lean Management Culture and Corresponding Capabilities [To view in full html format, follow
this link: http://www.3plogistics.com/Menlo_Asia_7-2011.htm]
Thailand, Malaysia, and Singapore Site Visits
July 26, 2011
Key Personnel:
Bob Bassett, Vice President of Sales and Marketing
Tom Nightingale, Vice President of Communications and Chief Marketing Officer, Con-way, Inc.
Desmond Chan, Managing Director – South Asia
Thomas Koh, Director, Business Development – South Asia
Naeramit Panprommin, Country Manager – Thailand
Chew Kim Beng, Deputy General Manager – Singapore Operations
Resham Singh Rajput A/L Balgit Singh, Operations Manager – Malaysia
Menlo Southeast Asia Overview
Menlo has expanded its Southeast Asian operations dramatically since our last visit in 2007. Today it is running 27 value-added warehousing
operations with a total footprint of 3.5 million square feet and has a workforce of 1,175. In addition to warehousing services, Menlo has added
significant pieces of business increasing its regional transportation management capabilities. Although most of Menlo’s initial Southeast Asia
business centered on meeting the needs of its multinational automotive and high-tech industry customers, Menlo has added many multinational
and regional distribution customers in apparel, consumer packaged goods and retail. Menlo’s major South Asia customers include BMW, GM,
Nike, Philips, Puma, Robert Bosch, Trane, Pernod Ricard, Bacardi, APB, Embraer, Net Appliance, Danfoss, Tata Automotive and Triumph.
While the traditional drivers of logistics outsourcing--manufacturers focusing on core competencies, leveraging third-party logistics providers
(3PLs) for cost reductions, and improving operational efficiencies--are in play in Southeast Asia, 3PLs such as Menlo are increasingly becoming
key allies in customers’ labor cost management strategies. In markets such as Bangkok, Thailand where unemployment is very low and labor
costs are increasing above 10% per year, 3PLs provide companies with increased predictability when budgeting for logistics costs.
Menlo South Asia Operating Network:
India: 11 Warehouses, 1,280,000 Sq. Ft., 425 Employees
Thailand: 3 Warehouses, 121,000 Sq. Ft., 90 Employees
Malaysia: 6 Warehouses, 360,000 Sq. Ft., 210 Employees
Singapore: 7 Warehouses, 1,700,000 Sq. Ft., 450 Employees
Total: 27 Warehouses, 3,461,000 Sq. Ft., 1,175 Employees
Bangna-Trad Road Multi-Client Value-Added Warehousing & Distribution Operation
The first operation we toured on our Southeast Asian trek was a modern 86,000 square foot multi-client warehouse on the outskirts of
Bangkok, Thailand. The facility has a staff of 80 providing services to five major customers. As a result of its ongoing process improvements,
the operation received Menlo’s Bronze Lean Management Certification in November 2009. To manage operations, Menlo utilizes its proprietary
“SIMS” WMS (warehouse management system) for almost all of the facility’s customers.
The facility provides warehousing and distribution services to local markets including retailers and hypermarkets such as Big C, Carrefour,
and Tesco. The average monthly volume of products shipped is over 6,000 cubic meters.
In addition to outbound order fulfillment, Menlo performs inbound product receiving and inspection, labeling, product bundling and returns
management for its customers.
Menlo Thailand started with its first customer at this facility in 2007 with a 50,000 square feet footprint and has expanded to three sites with
150,000 square feet over the last three years.
For a number of its automotive customers, Menlo manages service parts inventory and coordinates the distribution of parts to dealers and
vehicle service centers throughout Thailand, Cambodia, Vietnam, and other Southeast Asia countries.
Each of these customers is pick/pack intensive and more than 500 daily outbound shipments are managed by Menlo. For shipments within a
1,000 kilometer radius of the warehouse, Menlo provides its customers with same-day, or next-day delivery.
Over and above warehouse and transportation management, Menlo is also performing country specific product labeling for the Thai market,
repacking products as requested, and performing import labeling.
Malaysia Tanjung Pelepas Distribution Center - Dedicated Service Parts Logistics Warehousing & Distribution Operation
20th Edition
Just across the border from Singapore in the Port of Tanjung Pelepas free trade zone in Malaysia, Menlo is running a dedicated 150,000
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