JOB DESCRIPTION - Leisure Opportunities

MANAGEMENT COMPETENCIESPutting our customers first• Ensures the needs of external customers are reflected in everything we do, drivingcontinuous improvement and adding values.• Retains a focus on the customer in all activities• Knows who the customers are, understands customer needs and works hard toensure these are met• Continuously works towards improving service and developing new businessopportunities• Defines customer service standards and reviews performance regularly,benchmarking against best practice• Takes every opportunity to meet with customers to develop relationships and workin partnership arrangements• Is well informed about services offered and needs of the community• Always acts as an ambassador for the Trust• Works to improve relationships with internal customersLeadership• Directs, co-ordinates and energises others in pursuit of business goals whilstremaining sensitive to the needs of individual• Communicates vision and stimulates and co-ordinates the activities of others in therequired business direction• Links team and personal objectives to corporate goal and strategy• Delegates responsibility and tasks appropriately in order to make effective use ofsubordinates• Cares for staff, stays in touch with morale and is approachable and supportive totheir needs• Leads by example. Can make difficult decisions• Works to improve relationships in the TrustManaging Change• Initiates change as a process of improvement, helping others understand and adaptto change and ensuring its structured implementation.• Sees change as an opportunity and initiates change in own area of responsibility• Responds and adjusts positively to change, working effectively without ambiguity orlack of clarity in the Trust• Challenges existing methods and puts forward suggestions and ideas about newand better ways of doing things• Maintains effectiveness in the face of changing objectives, priorities, resources etc.• Adapts rapidly, adjusting to new information and situations as they occurPage 4 of 7