JOB DESCRIPTION - Leisure Opportunities

JOB DESCRIPTIONJob Title:Reporting to:Location:Head of ClimbingCentre DirectorWestway Sports CentrePurpose of JobAs Head of Climbing, you will be responsible for managing the climbing centre. This includesresponsibility for the commercial success of the centre, the management of the climbingoperations and coaching teams, the sports development programme, the route settingprogramme, all aspects of health & safety, maintenance and external contractors.The list below outlines the principal duties and tasks related to this role. This is notintended to cover every responsibility since, by the nature of the role, the Head of Climbingwill be expected to take ownership of the areas of accountability below and to develop themin line with the needs of Westway Sports Centre and Westway Development Trust.Main Areas of Accountability:1 Responsible for the achievement of the budget for the climbing centre.2 Responsible for developing the sales ethos amongst the climbing team, ensuring thatthe team have the full product knowledge, sales skills, sales systems and up sellingability, to maximise sales opportunities and achieve sales/income targets.3 Control all operating costs and look to achieve cost savings wherever possible. Operatethe climbing centre within the trusts environmental policies.4 Development of new products and market launch.5 Line management for operations and coaching teams.6 Ensure all team members are trained to the appropriate standard.7 Responsible for managing the Deputy Manager, who is responsible for all aspects of theclimbing centres operations including safe working practices, health & safety systems,maintenance, cleaning and customer service.8 Ensure the route setting programme is a leading edge standard, delivered by theclimbing operations team.9 Work closely with the Project Manager on all facility developments and refurbishments.10 Develop the business plan, annual operational plan and budget. Ensure the operational& business plans are delivered.Page 1 of 7

11 Develop and implement a full programme of activities to cater for all climbing customerneeds.12 Promote excellence in the delivery of the coaching programme, ensure high performinginstructors are recruited and monitor instructor performance.13 Work positively in accordance with the Trust’s Equal Opportunities Policy14 Carry out any other duties as may be reasonably required.Page 2 of 7

PERSON SPECIFICATIONEssential qualifications, skills and abilities:1. Extensive experience of managing a leisure (or similar) business, with a proven trackrecord of commercial success.2. Proven success in developing sales & marketing programmes that have increasedparticipation and income.3. Experience of new product development.4. Robust financial experience, including management of large budgets, achievement ofcommercial income targets and cost control.5. Effective leadership skills and a successful track record of leading and managing adiverse team.6. Demonstrable ability to implement projects on time and to budget.7. Substantial experience in providing exceptional customer service.8. Relevant health & safety qualifications and ability to develop effective systems.9. Ability to ensure administrative excellence for the department.10. Effective oral and written communication skills.11. Team coaching and motivational skills.12. The ability to work as part of a team with a successful track record of leading a teamDesirable qualifications, skills and abilities (but not essential):1. Management qualification.2. Health & Safety qualification.3. Understanding of climbing or outdoor activity businesses.4. Ability to manage a team of coaches.5. Strategic planning experience.Page 3 of 7

MANAGEMENT COMPETENCIESPutting our customers first• Ensures the needs of external customers are reflected in everything we do, drivingcontinuous improvement and adding values.• Retains a focus on the customer in all activities• Knows who the customers are, understands customer needs and works hard toensure these are met• Continuously works towards improving service and developing new businessopportunities• Defines customer service standards and reviews performance regularly,benchmarking against best practice• Takes every opportunity to meet with customers to develop relationships and workin partnership arrangements• Is well informed about services offered and needs of the community• Always acts as an ambassador for the Trust• Works to improve relationships with internal customersLeadership• Directs, co-ordinates and energises others in pursuit of business goals whilstremaining sensitive to the needs of individual• Communicates vision and stimulates and co-ordinates the activities of others in therequired business direction• Links team and personal objectives to corporate goal and strategy• Delegates responsibility and tasks appropriately in order to make effective use ofsubordinates• Cares for staff, stays in touch with morale and is approachable and supportive totheir needs• Leads by example. Can make difficult decisions• Works to improve relationships in the TrustManaging Change• Initiates change as a process of improvement, helping others understand and adaptto change and ensuring its structured implementation.• Sees change as an opportunity and initiates change in own area of responsibility• Responds and adjusts positively to change, working effectively without ambiguity orlack of clarity in the Trust• Challenges existing methods and puts forward suggestions and ideas about newand better ways of doing things• Maintains effectiveness in the face of changing objectives, priorities, resources etc.• Adapts rapidly, adjusting to new information and situations as they occurPage 4 of 7

Delivering Results• Continually operates in a focused way designed to ensure delivery of results toagreed quality standards and performance targets• Delivers on promises• Uses an efficient and structured approach to work• Plans and organises own use of time efficiently• Sets clear performance and success criteria for all key activities• Decisions and actions are based on sound analysis including assessment of risksand dependencies• Manages budgets and expense control within financial policy. Seeks opportunitiesto generate revenue and reduce cost• Able to provide clear written reports and documentation in line with TrustrequirementsInfluencing• Achieves results with and through others by the use of effective communication andinterpersonal skills• Communicates effectively and confidently in both individual and group situations.• Listens to and respects other people’s views and opinions• Presents facts and ideas in a way which leads to commitment and understanding• Makes effective presentations selecting appropriate media and dealing competentlywith questions and objections• Creates a positive first impression, acting in a professional and confident mannerwhich quickly builds rapport with others• Conduct, appearance and personal standards are appropriate to represent the TrustPage 5 of 7

MAIN TERMS AND CONDITIONS1 Salary:Starting salary £35,000 per annum. There is an annual cost of living review on 1st Aprilevery year.2 Performance Related bonus:You will be eligible to participate in whatever reward system is currently operating foryour post (currently bonuses may be awarded on 1 April each year after you have beenin post for at least one year).3 Hours:40 per week with additional hours as required by the duties of the role. Hours will be workedon a shift system and will include weekends.4 Holidays:25 days with pro rata entitlement in the first year which ends 31 st March.5 Training:The Trust encourages job related training and development and aims to provide thispredominantly through good line management support and in-house programmes.External resources are utilised when appropriate.6 Sick Pay:In addition to statutory sick pay the Trust operates its own occupational sick payscheme, over and above the statutory level, for staff that has been confirmed in post.7 Maternity, paternity and adoption benefit:We run an occupational maternity, paternity and adoption scheme for staff that havebeen with the Trust for 2 years. Statutory maternity, paternity and adoption rights applyfor staff with less than two years service.8 Pension:You will be entitled to join the Trust's contributory occupational pension scheme uponconfirmation in post.9 Probation:There will be a probationary period of 6 months.10 Notice Period:During the probationary period notice will be 4 weeks from you to the Trust and 1 weekfrom the Trust to you. After successfully completing the probationary period and up tocompletion of two years service, notice will be 4 weeks from you to the Trust and 4 weeksfrom the Trust to you. For each further year of completed service, an additional 1 weekswritten notice for each additional full year of completed service up to a maximum of 12weeks notice for 12 years service or more.Page 6 of 7

11. CRB & References:All offers of employment could be subject to an enhanced Disclosure and will require twosatisfactory employment references.If you have an unspent criminal record, please notify the HR team as early on in therecruitment process as possible so we can discuss whether the type of record will affectthe chances of a job offer being made.Educational references will be accepted for those who are applying for their first job.Page 7 of 7