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analysis, concept and implementationm e t z n e r i s w i t h y o u a l l t h e w a ySince 1980, Metzner have been developing cutting machinesand customer-specific solutions for cables, wires and corrugatedtubes. Patented technologies and high quality standardsensure that you achieve your production targets of cost,productivity and quality. Our after-sales service gives you thesupport to maintain first-class quality production over thetotal life of the Metzner machinery.We view your purchase of a Metzner product as the beginning of along-term partnership, whereby for us your productive capacity and thesecurity of your investment are the foremost considerations. This is truewhether we recommend a standard machine or a customer-specificsolution to suit your requirements.Documented pre-delivery functional and application testingBefore delivering your machine, a fully-documented functional test iscarried out in our factory, together with an application test using yourmaterial, so that the performance, parameters that are so important foryour production, can be determined and recorded by machine capabilitytesting.You are always welcome to witness the demonstration of these resultspersonally, before your Metzner machine leaves our plant. This quality,together with the features and characteristics proven for your production,gives you the assurance of successful installation and commissioningin your factory and a successful production start-up.Installation – Commissioning – TrainingAfter delivery, we are available to carry out specialist installation andcommissioning of your machine in your production as well as trainingyour operating and maintenance personnel. Usually, only a few hoursare required in order to give your employees the necessary knowledgeand confidence in the use of the new machine.30
after sales servicea s t r o n g p a r t n e r s h i p o v e r t h e t o t a l w o r k i n g l i f eWith our after sales service you benefit from our long-termsupport to enable you to keep your Metzner machine operatingprofitably throughout its whole working life. Apartfrom the basic characteristics and performance data of themachine, there are a number of additional factors that play animportant part in achieving this. So we have put together ateam with a spectrum of service capabilities to give you activesupport.Advice and machine modification to meet new requirementsNot infrequently, the materials to be processed and the tasks to be performedby a Metzner machine in your production change over time. It isoften possible for us optimally to modify the machine to meet such newrequirements by mechanical adjustments, a software update, or additionof an accessory or further equipment. Our After Sales Service Team canmake recommendations to optimise your material processing and tomodify your existing machinery accordingly.Training of new operator personnelThe productivity of a cutting machine in your production and theresulting product quality are often strongly influenced by the operatorpersonnel and their knowledge of the functions and settings of themachine. Often, when personnel changes occur, important knowledgeis lost with the result that processing tolerances and machine outputcan suffer. A few hours or perhaps a day of new operator training is aneffective step towards maintaining high quality and performance in yourmanufacturing.Service contractsThe constant use of your production machinery inevitably causes wearof certain parts or makes re-adjustments necessary to compensate forthe wear. With a service contract, we ensure that, at intervals agreedwith you, preventative maintenance is undertaken to avoid unscheduledinterruptions in production. You profit from this by avoiding short-noticeemergency service call-outs.Spare parts serviceFor current Metzner machines, we hold stocks of the most frequentlyrequired replacement and wear parts for immediate delivery in our store.For customer-specific parts and more slow-moving, we start an immediateorder for manufacture the parts in initial equipment quality as soonas your order is received.Repair serviceTo deal with machine breakdowns, Metzner has experienced personnelready to make sure that your production machinery is rapidly made availableagain. According to your instructions, the repairs to your machinecan be carried out either in our works or locally in your premises.E-ServiceMany Metzner machines have the facility to be fitted with an E-Servicemodule for remote machine interrogation. The machine either receivesan individual IP address or a connection to the mobile telephone network.In this way, Metzner Service can provide rapid and cost-effectivefault diagnosis, spare parts advice or make repair recommendations.Metzner – a strong partnership over the total working life of your cableand corrugated tube processing machines. Contact our After Sales Teamas follows:Metzner <strong>Maschinenbau</strong> <strong>GmbH</strong>Messerschmittstrasse 3089231 Neu-Ulm | GermanyEmail: aftersales@metzner.comPhone: +49 731 40199-62Fax: +49 731 40199-34www.metzner.com31
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