annual report - American Family Insurance

FAMILYA NEW BEGINNINGFOR THREE GENERATIONSCustomer Eva Eck’s dream is her family. She’ll do anything she can to protect it – even risking her own life.Eva purchased an American Family homeowners policy from her agent, Stacey Phillips, to help protect hermodest home in Joplin that she shared with her grandson, Logan, his wife, Angela, and great granddaughter,Aubrey, 2. American Family also insured the rental home she owned next door. She was ready in case theunexpected happened.And it did on May 22.“It sounded just like a train,” Eva says of the tornado that would forever alter her life and the lives of otherJoplin residents. As the house violently shook in the 205-mph winds, Eva instinctively threw herself overAubrey to protect her. In a matter of seconds, the home Eva lived in for more than 30 years collapsedaround them. Eva saved Aubrey’s life.The tornado destroyed not only Eva’s home, but also her car and the rental home. Immediately, Eva knewexactly where to turn. “I’ve got my family here to help me,” says Eva. “And the next day, I had my insurancecompany to depend on.”In relatively short order, Eva received checks covering her home, car and rental property. She was thankfulshe chose American Family as the one company to meet her various insurance needs.Eva kept her family in mind when she purchased an existing home and is back to living her dream.“They mean a lot to me. They’re always there for me,” Eva says of her family.And she’s always there for them.AMERICAN FAMILY INSURANCE | 2011 ANNUAL REPORT