American Family Insurance - New Agent Training Program

New AgentTraining ProgramTraining our agentsthe American wayAmerican Family is committed to the success of our agents. As anAmerican Family agent, you’ll get the training you need to pursuea successful career, because we know that our continued successdepends on the success of our agents. Our state-of-the-art New AgentTraining Program—centered on satisfying our customers—positionsnew agents to operate successful service-driven businesses thatcustomers value and trust.Mission: To be the most trusted and valued service-driven insurancecompany.Vision: To maximize customer value through industry-leading service,exceptional claims experiencesand products that build long-term relationships.For an American Family agent,it’s all about the people…We train our agents to deliver exceptional customer service, and our four company values are the key.Fairness Our New Agent Training Program helps all new agents operatewith the highest degree of ethics and integrity. You’ll be ready to run asuccessful business when you complete the training program. In addition,you’ll know what’s expected of you throughout the program, and what youcan expect as an American Family agent.Ease and Convenience Our training is not anordinary classroom program. We use state-of-the-art training methodsand technology, including distance learning, virtual agency simulations,role-play, and collaboration with peers and experts to help our newagents get up to speed quickly and easily.Helpfulness You won’t just get facts and policy information. Ourtraining provides insight into what your prospective customers wantfrom their insurance, and how you can help them with products thatprotect them and their families.Caring American Family is committed to the success of our agents.Our training shows you how to meet your personal financial goals bysuccessfully running your own business. A wealth of additional training isoffered—and paid for—by the company as you grow in your career.EDU-25006

State-of-the-art training—a head start to successOur New Agent Training Program prepares agents to get resultsAmerican Family’s agent training program provides aperformance-based learning experience centered on theAmerican Family sales process. A blend of learning, practice,and real-world application, it uses current technologies andtried-and-true techniques to providea complete learning experience.New agents engage in a variety of learningopportunities, including:• Classroom interaction• Virtual customer simulations• Role-play• Online coursework• Management coaching• Motivational reading• “Day-in-the-Life” simulated environmentsVirtual Agency allows agents to evaluatetheir skills and learn from the bestThe framework of our training program is our state-of-the-art Virtual Agency interface. This program management tool issimilar to tools used by leading online universities. With Virtual Agency, training participants will have access to:• A central, online location for all program activities, assessments, and supporting documentation• Discussion boards for enhanced idea sharing opportunities• A resource center for quick access to course content• Personalized progress reports that provide at-a-glance summaries of individual performanceLess time in a classroom, more time working in YOUR office!Our training doesn’t stop with classroom instruction and simulatedenvironments. Participants get real-world experience sellingand servicing policies with prospective customers in their own offices,allowing them to hone their skills and get feedback from qualifiedcoaches.Becomea member ofour family!Becoming an insurance agent can be an exciting andrewarding career.Take the first step down the path of success bycontacting a district sales manager for information anddetails specific to your state!American Family Insurance Headquarters in Madison, Wisconsinwww.amfam.com