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IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 1 of 91.0 ScopeThis document applies to all ABG-US (Amway-Nutrilite) suppliers, who provide direct materials(raw materials, chemicals, components, finished goods) to any ABG-US location, or globally atthe direction of any ABG-US entity.2.0 PurposeThe purpose of this document is to clearly state our supplier requirements and expectations, asthey relate to CERTIFICATES OF ANALYSIS (CofA’s) – Send Method & Content Requirements.Failure to follow these, as enumerated within, will result in one or more of the following:1. Issuance of an ADR (Arrival Defect Report). Issued ADR’s will result in a zero (0%) RFT(Right First Time quality metric) score for the Purchase Order Line in question.2. Issuance of an NCM (Non-Conforming Material) report – in more severe cases wherematerial cannot be properly identified, or material quality/safety is in question. IssuedNCM’s will result in a zero (0%) RFT (Right First Time quality metric) score for thePurchase Order Line in question3.0 Requirements3.1 When to Provide a C of AA non-historical C of A is required for each and every unique lot received at any ABG-USfacility3.2 How to Provide a C of AThe C of A must be provided in 2 ways, for each and every unique lot received at anyABG-US facility#1 of 2 Physically attach to the subject shipment, sent with the shipping documents(preferably grouped with the Bill of Lading and Packing List)#2 of 2 Electronically send to one (of the following two) addresses prior to shipment(email send method is preferred):This document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.

IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 2 of 9Business Line / Material Type / Location First Choice Second OptionFaxed to: 616-787-8981INCCHM@AMWAY.comChemicals / Raw Materials (Ada, MI)ATTN: Amway SCQA LabFaxed to: 616-682-4059INCPKG@AMWAY.comPackaging Components (Ada, MI)ATTN: Amway SQPQA LabFaxed to: 616-682-4072INCHT@AMWAY.comHome Tech Components (Ada, MI)ATTN: Amway SQPQA LabFaxed to: 616-682-4073INCBO@AMWAY.comFinished Goods / Buy-Outs (Ada, MI)ATTN: Amway SQPQA LabNutrilite Components Raw MaterialsRMCOA@AMWAY.com Finished Goods (Buy-Outs)(Buena Park, CA Lakeview, CATrout Lake, WA Quincy, WA Ada, MI)3.3 Emailed CofA’s (Subject Line Nomenclature)a) For items where the Supplier and Manufacturer are one and the same, the e-mailSubject Line for the C of A should include the following 4 components:Supplier Name ABG Item# ABG PO# Lot/Batch #b) For items supplied via a Distributor, the e-mail Subject Line for the C of A shouldinclude the following 5 components:Manufacture Name Distributor Name ABG Item# ABG PO# Lot/Batch #3.4 Control Limits versus Release Specificationsa) Control Limits are manufacturing control parameters for the production of the material,component or productb) To control unnecessary scrap or rework, the Control Limits should fall within the ReleaseSpecifications, and become increasingly narrow as production processes are optimized.c) CofA “Control Limits” should fall within the ABG Release Specifications, and not merelymatch them.3.5 CofA Header Content (Minimum Information, 11 or 12 fields )ABG Part Number/SKUManufacturer’s Trade Name (if applicable)Lab Test DateLab Approval/Release Authority (name)Lab Approval/Release Authority (contactinformation)Manufacturer NameManufacturer Location & Country of OriginManufacturer’s Lot/Batch NumberManufacturing DateShelf Life Days (from Mfg Date) or ExpirationDateThis document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.

IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 3 of 9a) The complete ABG Part Number/SKUMust match ABG Purchase Order/PO LineMust match ABG SpecificationMust match Container Labelc) Manufacturer’s Trade Name – Common for raw materials, ingredient or chemical itemsMust match ABG Specification (if listed)Must match Container Label (only applicable if on ABG Spec)d) Manufacturer Name – (must be the Manufacturer’s name, not the Broker or Distributor)Must match ABG Specification (if listed)Must match the Container Labele) Manufacturer Location - City/State or City/Province are acceptable.Must match ABG Specification (if listed)Must match Container Labelf) Manufacturer Country of Origin – May be included as one line with ManufacturerLocationMust match ABG Specification (if listed)Must match Container Labelg) The unique manufacturer/vendor Lot/Batch Number. Lot traceability is required for eachcontainer.Must match Container Label In some rare cases, suppliers will be directed (by ABG Specification or Agreement) touse an 8-digit AMC lot code to replace their lot/batch number (please reference section4.1 for further guidance).h) Manufacturing Date - Month/Day/Year (MM/DD/YY) on which material is manufactured.If Julian-based, the manufacturer/vendor Lot/Batch number can be substituted forManufacturing Date.3.6 How to Determine Which Tests are Required on CofAa) The tests required for each product or material are itemized within each ABGSpecification.b) All tests prefixed with ‘COA’ or (C), on the ABG Specification, are required to appear oneach CofA.c) Please refer to the ABG Specification examples (in Section 4.0) for further guidance.This document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.

IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 4 of 93.7 CofA Test Information Content (Minimum Information, 6 or 7 fields )ABG preference is that the following information is presented horizontally:TestNameTest Unit ofMeasureTestMethodSpecificationRangeTestResultPass /Fail**a) For certain Durables Business Line items (engineered components), Ppk, Cpk, orStandard Deviation may be requiredb) ** Pass/Fail verification necessary to ensure an independent review of results bymanufacturer Release Authority.3.8 CofA Test ResultsALL line items on the CofA are required to meet their respective specification ReleaseLimits.4.0 References and Examples1. For LABEL / CONTAINER INDENTIFICATION requirements, please refer to theSHIPPING section of the ABG Supplier Portal (www.supplier.amway.com)2. For an ABG SPECIFICATION EXAMPLE, please refer to pages 4 through 7 of thisdocument.This document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.

IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 5 of 9“This document may contain confidential information and is considered proprietary information. Use of this document is covered bythe corporate agreement regarding confidentiality and intellectual property. This document is not to be shared with third parties orwith employees outside of normal business conduct without prior approval from the Director of Quality Assurance."ApprovalsTitle Name SignatureGroup Leader- SQD Chris Alder Reference Documentum.Group Leader- SCQA Jerry Visscher Reference Documentum.Group Leader- SCQA Kristina Parkanzky Reference Documentum.Group Leader- SCQA Gregor Stasik Reference Documentum.Group Leader- SCPQA Heath Paukette Reference Documentum.Group Leader- NQA Allison Zolnay Reference Documentum.Group Leader- NQA Amy Caplette Reference Documentum.Author Cara Fritsma Reference DocumentumThis document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.

IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 6 of 9This document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.

IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 7 of 9This document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.

IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 8 of 9This document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.

IN PROCESSQA ManualDocumentationSupplier Requirements- Certificates of Analysis(Send Method & Content Requirements)QPC007Reviewer Coordinator: Supplier Quality Development Rev#: 02.00Where Used: All Areas Effective: 11/08/2012QAM Site: All Areas Page 9 of 9This document is uncontrolled when printed.For the most current and official copy, check the CMX portal on the Intranet.