ARB WARRANTY POLICY Download PDF

ARB Products – WarrantyAgainst DefectsThe benefits to the customer given by this warranty arein addition to other rights and remedies of the customerunder a law in relation to the goods or services to which thewarranty relates.1) In this warranty:• ARB means ARB Corporation Limited (ABN 31 006708 756) of 42-44 Garden St, Kilsyth Victoria 3137;• ARB Outlet means an outlet which has beenauthorised by ARB to sell and fit ARB Products;• ARB Product means products which ARB manufacturesor for which ARB is the exclusive supplier;• Product Information means the information aboutthe relevant ARB Product which may be containedin any of: documentation provided with the ARBProduct, owner’s manual, operating manual, servicemanual, the manufacturer’s manual or labels attachedto the ARB Product;• Warranty Period means, in respect of an ARBProduct, the period that this warranty against defectsapplies and which is set out in the table in paragraph 8.1

4) The procedure for the customer to claim the warranty is:a) return the ARB Product to the nearest ARB Outlet orcontact ARB to arrange a time to bring a vehicle fittedwith the ARB Product to an ARB Outlet for inspection.Contact details are in paragraph 7 below if furtherinformation is required regarding local outlet details;b) bring proof of purchase of the ARB Product to theARB Outlet;c) ARB will review the ARB Product and advise whetherthe conditions of this warranty have been met.5) Where ARB accepts a customer’s warranty claim, ARBwill rectify any defective workmanship or materials at itsown expense.6) Expenses incurred by the customer in claiming thewarranty are to be borne by the customer.7) This warranty is given by:ARB Corporation Limited42-44 Garden Street Kilsyth VIC 3137, AustraliaPhone: (03) 9761 6622Fax: (03) 9761 6807www.arb.com.au8) The period within which a defect in the ARB Productsmust appear if the customer is to be entitled to claim thewarranty is 2 years or 40,000km (whichever comes first)starting on the date of purchase unless:3

a) a different Warranty Period is set out in the tablebelow; orb) the ARB Product is used in commercial use.Commercial use means use in industry or commerceincluding (without limitation) use in the miningindustry or as a hire vehicle. In this case, the WarrantyPeriod is the lesser of 1 year or 20,000km, or one thirdof the period or distance specified in the table, startingon the date of purchase.ARB ProductAir LockersCanopiesFridge FreezersFire ExtinguishersFirst Aid KitsMagnum ElectricWinchesOld Man EmuSuspension SystemsWarranty Period5 years from the date of purchase3 years from the date of purchase3 years from the date of purchase6 years from the date of purchase orthe use by date3 years from the date of purchase orthe use by date3 months from the date of purchase onelectrical components1 year from the date of purchase onmechanical components3 years or 60,000km from the date ofpurchase (whichever comes first)4

9) The warranty against defects contained in this documentreplaces any other warranty against defects or voluntarywarranty given in relation to the Products.Our goods come with guarantees that cannot beexcluded under the Australian Consumer Law. Youare entitled to a replacement or refund for a majorfailure and compensation for any other reasonablyforeseeable loss or damage. You are also entitledto have the goods repaired or replaced if the goodsfail to be of acceptable quality and the failure doesnot amount to a major failure.5

Head Office:ARB Corporation Limited42-44 Garden StreetKilsyth, Victoria 3137AustraliaTel: (03) 9761 6622Fax: (03) 9761 6807Web: www.arb.com.auEmail: sales@arb.com.au6 Part No. 216097