Success story solvito - GBS

More documents

Recommendations

Info

With the current solution, solvito is able to continue focusing on their core business – developing and marketing their CRM solution Ufficio – as neither the operation nor the management of the IT infrastructure requires any resources. Furthermore, Platform-as-a-Service helps solvito pave the way for new, more flexible marketing options and also brings further added value. Among the many benefits of the GROUP Live solution, the CRM experts particularly appreciated the quick rollout as well as the possibility to offer demo versions of Ufficio to interested customers in a very short time. Implementation With GROUP Live and the IBM infrastructure solvito draws on state-of-the-art technologies that facilitate access to the SaaS market. The goal was to turn the Lotus Notes-based CRM application Ufficio into a cloud-capable solution in a short time. The result was a standardized scenario and a fully automated setup process of the hosted CRM solution, which greatly simplified market entry. Also, custom adjustments of the software itself are no longer required. A minimum of integration effort and quick implementation along with flexibility are the key factors for using the GROUP Live PaaS solution. Experience with the GROUP Live platform With the GROUP Live platform complicated installations, cost-intensive hardware and time-consuming management for hosting solutions has become something of the past. The CRM provider solvito was able to bring its project of making its Ufficio software SaaS-capable to a successful conclusion in a very short time. In close cooperation with GROUP, the implementation of the CRM solution on the GROUP Live platform was started at the end October 2009 – the system has been running productively since as early as December 2009. The biggest challenge turned out to be the requested automation processes in the delivery of the Ufficio application. Entirely reproduced by the GROUP Live PaaS platform, they were finally implemented as desired. The solvito CRM system now features a non-touch installation of the entire application environment, thus effectively eliminating the need for interaction by administrators or users during the rollout process. Conclusions and Perspectives Based on the technology of the highly flexible GROUP Live platform, solvito is now in a position to provide customers and their employees with the Ufficio CRM solution on a Software-as-a-Service basis, with the development, delivery, operation, management and monitoring integrated within a common infrastructure. With all goals regarding rollout times and market entry achieved, the overall assessment of this first- Page 2
customer project with GROUP Live by solvito is marked by a smooth and trouble-free implementation. “Most importantly, we were able to establish new market access opportunities and significantly simplify access to new customer segments. We are now able to offer our CRM solution on a SaaS basis and thus attract customers who demand resource-saving operation with a minimum of installation efforts,” Jörg Baumann from solvito explains and then goes on to stress the platform’s high easy-to-learn factor and its easy central management functionality through the web-based interface. Also, with their high level availability and excellent service, the GROUP Live consultants significantly contributed the success of the project and great satisfaction of solvito. For solvito, the technical improvements have already begun to yield tangible results: Five end customers are expected to start using the CRM solution on the GROUP Live platform in the first quarter 2010. Looking ahead, the CRM provider now plans to further expand its cloud-capable CRM system to accommodate sector-specific CRM requirements and include BlackBerry support. About GROUP Live The GROUP Division for Cloud Computing and PaaS GROUP Live specializes in the development of powerful Platform-as-a-Service technologies (PaaS). Using this highly flexible platform, both software vendors and companies are in a position to make their solutions cloud-capable without time-consuming and costly adjustments and provide them to customers and employees as Software-as-a-Service (SaaS). This makes it possible, for the first time, to develop, deploy, operate, manage and monitor complex application environments "in the cloud". GROUP customers include well-known companies from all over the world, such as Deutsche Bank, Ernst & Young, Honda, Heineken, Allianz and Miele. More than three million users and over 3,000 companies worldwide rely on GROUP solutions for the efficiency and security of their systems. For further information please visit: www.grouplive.com Page 3
Page 1: CRM Specialist solvito opens up new
Page 5: solvito GmbH Headquartered in Hambu

Success story solvito - GBS

Create successful ePaper yourself

Delete template?

Save as template?