HP SN8000B and DC SAN Director Family - Hewlett-Packard
HP SN8000B and DC SAN Director Family - Hewlett-Packard
HP SN8000B and DC SAN Director Family - Hewlett-Packard
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QuickSpecs<strong>HP</strong> <strong>SN8000B</strong> <strong>and</strong> <strong>DC</strong> <strong>SAN</strong> <strong>Director</strong> <strong>Family</strong>Service <strong>and</strong> Support, <strong>HP</strong> Care Pack, <strong>and</strong> Warranty InformationWarrantyService <strong>and</strong> Support<strong>SN8000B</strong> 8-Slot <strong>SAN</strong> (2-2-2) Hardware Warranty - Hardware Warranty - Two-year on-site warranty,<strong>Director</strong>24x7, 4-hour remote response, installation not included.<strong>SN8000B</strong> 4-Slot <strong>SAN</strong> (2-2-2) Hardware Warranty - Hardware Warranty - Two-year on-site warranty,<strong>Director</strong>24x7, 4-hour remote response, installation not included.<strong>DC</strong> <strong>SAN</strong> Backbone <strong>Director</strong> (2-2-2) Hardware Warranty - Hardware Warranty - Two-year on-site warranty,24x7, 4-hour remote response, installation not included.<strong>DC</strong>04 <strong>SAN</strong> <strong>Director</strong> (2-2-2) Hardware Warranty - Hardware Warranty - Two-year on-site warranty,24x7, 4-hour remote response, installation not included.NOTE: The hardware warranty covers firmware <strong>and</strong> embedded non-saleable software.Saleable software carries its own warranty, see below.Software Warranty - <strong>HP</strong> warrants only that the software media will be free of physical defects for a periodof ninety (90) days from delivery.EXCLUSIVE REMEDY: The entire liability of <strong>HP</strong> <strong>and</strong> its suppliers <strong>and</strong> your exclusive remedy for softwarethat does not conform to this Limited Warranty shall be the repair or replacement of the defective media.This warranty <strong>and</strong> remedy are subject to your returning the defective media during the warranty period to<strong>HP</strong> in the country in which you obtained the software.Technology Services for increased uptime, productivity <strong>and</strong> ROITRUST <strong>HP</strong> storage technology experts for every level of service <strong>and</strong> support. Our integrated portfolio ofServices for storage help customers reduce costs, optimize data, streamline storage management, <strong>and</strong>improve backup <strong>and</strong> recovery. Capitalizing on <strong>HP</strong> Storage Systems' capabilities requires a service partnerwho underst<strong>and</strong>s your increasingly complex environment. Team with the people who know <strong>HP</strong>infrastructure hardware <strong>and</strong> software best-the experienced professionals at <strong>HP</strong> Services.Protect your business beyond warrantyWarranty protects against manufacturer defects, however warranty uplifts, such as <strong>HP</strong> Care Pack Servicesprotect the business-by reducing downtime risks <strong>and</strong> providing operational consistency for mission-critical<strong>and</strong> st<strong>and</strong>ard business computing.What <strong>HP</strong> Storage Technology Services can do for you<strong>HP</strong> Storage Technology Services can help you design, deploy, test, integrate, support, <strong>and</strong> manage IT <strong>and</strong>infrastructure solutions. <strong>HP</strong> storage lifecycle support services offers a full spectrum of customer carefromtechnology support to complex migrations to complete managed services.Choose the right level of support, deployment <strong>and</strong> integration services<strong>HP</strong> support recommendations are designed to help you enhance technology operations <strong>and</strong> lower risk-<strong>and</strong>make it easier for you to seek the right balance between affordability <strong>and</strong> service-level commitments.Depending on your individual support needs, choose from three levels of care that cover the entire lifecycleto better address your needs-Optimized Care, St<strong>and</strong>ard Care, <strong>and</strong> Basic Care. If none of our supportrecommendations meet your needs, we can tailor a service solution for your unique support requirements.Only <strong>HP</strong> brings together deep expertise, proactive <strong>and</strong> business critical support <strong>and</strong> a strong partnernetwork-plus, a full set of infrastructure services designed to power a Converged Infrastructure.DA - 12993 Worldwide — Version 35 — May 1, 2013 Page 12
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