Evaluation of the Monyetla Work Readiness ... - Business Trust

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This section discusses the findings of the evaluation of the programme based on the analysis ofinterviews that were conducted with consortia members.4.2 Structure of Consortia4.2.1 Institutional ArrangementsThe model for the Monyetla programme stipulates that participating consortia should comprise anemployer, a training provider and a recruiter. A total of 17 consortia participated in the pilotproject.The Monyetla adjudication panel originally selected 19 consortia to participate in the programme andtwo fell out of the process. The Call Centre Nucleus consortium, which consisted of offshorecompanies, withdrew its contract offer indicating that its service offering required very high qualitystandards and it was of the view that having learners interacting with their clients would be risky anddetrimental to its business.The Eastern Cape-based Coega Development Corporation, which led the consortium that ended upnot participating, had its contract rescinded because of its inability to meet the programme startdeadline. This was because it was unable to procure a training provider within the province.The remaining 17 consortia comprised of 15 employers, 9 training providers and 14 recruiters asreflected in the table below. In several cases, the same employers, training providers and recruiterswere represented in more than one consortium.By having training providers participating in more than one consortium, the Monyetla consortiastructure illustrates the supply capacity of these training providers to train sufficiently large numbersof learners for the call centre industry. All the training providers interviewed for this evaluation alsoindicated that the demand for training is very high in the call centre industry. The assessmentindicates that the limiting factor (in terms of numbers that can be absorbed) for learner training inthe Monyetla programme model would be the participating employers’ ability to place these learnersin employment given that the programme advocates for a 70% placement rate.30
Table 6: Consortia MembersNo. Consortia Recruiter Training Provider Employer1 Blake Holdings Blake Holdings People SolutionsBlake Holdings(Host Employer)2 Call Centre Nucleus Withdrew3Capital OutsourcingCapital OutsourcingCapital Outsourcing BEMTGroup(Lead Employer)4 Coega Development Cancelled5 Deloitte Deloitte RIMSDirect Channel Holdings(Host Employer)6 Digital Solutions i-fundi i-fundiDigital Solutions(Host Employer)7 Direct AxisContact CentreContact CentreDirect AxisDynamicsDynamics(Host Employer)8 Direct Channel Holdings Direct Academy i-fundiDirect Holdings(Host Employer)9 TL Consulting10 eThekwini MunicipalityEmpilweni ManagementSolutions(Later Withdrew)Empilweni ManagementSolutions(Later Withdrew)TL ConsultingTL Consulting11 First Rand First Rand People Solutions12 Kelly Kelly People Solutions13Matlejoane StaffingSolutionsMatlejoane StaffingSolutionsi-fundi14 RIMS Deloitte RIMS15Credit ManagementSolutionsCMS/MBDMind The Gap16 Quest/Channel life Quest Learnsys17 Quest Medscheme Quest CCXInnovation(Host Employer)EThekwini Municipality(Host Employer)First Rand (Wesbank &Card Division)(Host Employer)Kelly(Lead Employer)Matlejoane(Lead Employer)RIMS(Lead Employer)CMS(Host Employer)Quest(Lead Employer)Quest(Lead Employer)CFGRP18 SA Post Office Prodigy Mind The Gap(Host Employer)Contact CentreTeletech19 Teletech TeletechDynamics(Host Employer)Total 17 14 9 15The totals at the bottom of the table show that there were a total of 17 consortia consisting of 14recruiters (this is the consortia member that did the recruitment of learners. This consortia membercould have been an employer, a training provision company or a company specialising in recruitmentand placements), 9 training providers and 15 employers.4.2.2 Consortium LeadershipThe Request for Proposals (RFP) specified that the invitation was extended to employers, inpartnership with accredited training providers and recruiters, to submit proposals for the funding ofthe training of entry-level people for the BPO&O sector.The project design was intended to pilot an employer-led consortium model for talent developmentin the BPO&O sector.A requirement stemming from the Business Trust/Jobco Contract Agreement document was thatconsortia should consist of:• an employer to act as the signatory to the BT/Jobco contract, lead the consortium andprovide on-the-job experience to learners.31
Page 1 and 2: An evaluation of the Monyetla WorkR
Page 3 and 4: 4.3.10 Further Training 444.4 Train
Page 5 and 6: ACRONYMSList of AcronymsAsgiSABPO&O
Page 7 and 8: • 178 learners (13.6%) not succes
Page 9 and 10: Nature of Employment Contracts Ente
Page 11 and 12: The following is a brief outline of
Page 13 and 14: 2 THE MONYETLA WORK READINESSPROGRA
Page 15 and 16: The training of unemployed people t
Page 17 and 18: Table 1: Training CurriculaCoreID U
Page 19 and 20: 2.10 Evaluating the ModelThe approa
Page 21 and 22: It was also indicated that access t
Page 23 and 24: 3 APPROACH TO THE CASE STUDY3.1 Int
Page 25 and 26: 4 FINDINGSThis section presents the
Page 27 and 28: Organisational Planning and Team De
Page 29: • Were relationships with trainin
Page 33 and 34: Lead members who also operated at t
Page 35 and 36: 4.2.3 Provincial SpreadThe Monyetla
Page 37 and 38: 4.3.4 Accreditation and Quality of
Page 39 and 40: Insert 3: The Matlejoane Staffing E
Page 41 and 42: Please refer to the following table
Page 43 and 44: Table 12: The “100% Club” Place
Page 45 and 46: 4.4 Training Provider Perceptions o
Page 47 and 48: the training provider had not paid
Page 49 and 50: 5 CONCLUSIONS5.1 Project Management
Page 51 and 52: and Outbound debt collection enviro
Page 53 and 54: 6.1 Consortia Interview Schedule:6
Page 55 and 56: 7 ANNEXURE 27.1 Consortia Discussio
Page 57: Training ProvidersStructure of Cons

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