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Middle East - Stanton Chase International

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MAY 2010<br />

p6<br />

My five year assignment in Shanghai had come to an end and I was<br />

off to the Emirate of Dubai to manage a complex consisting of two<br />

beautiful luxury hotels at the famous Mina Seyahi Beach Resort area of<br />

Jumeirah Beach.<br />

Aside from a couple of months of baking heat in July and August, its<br />

summer all year long in Dubai and weather is near perfect. What I like<br />

most about this Emirate is you can enjoy both city and resort lifestyles<br />

seamlessly.<br />

Within a half hours drive from the city center in normal traffic you will<br />

discover several kilometers of picturesque coastline with magnificent<br />

sandy beaches and an eclectic array of world class resorts to rejuvenate<br />

in.<br />

However, compared to previous years, most city centre hotels have seen<br />

their occupancies drop more than the beach side resort hotels on account<br />

of the economic downturn.<br />

Prices have come down and one can enjoy five-star hotels for four-star<br />

prices.<br />

But Dubai has a distinct advantage over most places I have managed<br />

hotels in.<br />

Chiefly, because it offers travellers a multitude of choices as a business<br />

and a holiday destination. This place rivals some of the finest locations<br />

in the world for shopping, recreation, business and holiday making-it is<br />

indeed, as marketers like to say, an all round holistic destination.<br />

Al Fresco dining is one of my favorite pastimes. Coffee culture has been<br />

elevated to an art form in Dubai. Cozy cafes, sizzling restaurants and<br />

bars with great food abound though they tend to be pricey in most hotels<br />

at the moment. I suspect prices will come down somewhat in the near<br />

future to a more reasonable level, reflecting new economic realities and<br />

local market conditions at large.<br />

Sadly, businesses these days tend to base their decisions on fear about<br />

the future, rather than the quality and worth of a product-brand equity<br />

and value for price. Typically business decisions are based on so called<br />

“lagging indicators”- what’s known-i.e on past results, relevant data and<br />

facts with a view of the future.<br />

Today many managers are basing their decisions, or so it seems, more<br />

STANTON CHASE INTERNATIONAL<br />

Why hotels need to<br />

focus on the future<br />

not fear Peter Alatsas<br />

Exclusive<br />

Newswire<br />

on “leading indicators”-what’s unknown-i.e assumptions about the future<br />

that are mostly based on fear and conjecture.<br />

This rather pessimistic approach is a negative self-fulfilling prophecy,<br />

which can only perpetuate the very conditions we are trying to escape<br />

from, deflation, which is likely to prolong the economic hardships at the<br />

expense of a more rapid recovery.<br />

Hotels the world over have been adversely affected due to the credit<br />

crunch. Despite the economic downturn, Dubai expects to receive just<br />

over 7 million visitors in 2010 – a slight increase over 2009 levels.<br />

However, the concern is that travellers are spending less than in previous<br />

years and as a consequence sales have dropped resulting in lower<br />

yields. This is to say, whilse occupancies in many cases have remained<br />

reasonably high, earnings have dropped below acceptable levels since<br />

customers are more frugal, fearing that the worst is yet to come. Many<br />

consumers still fear they might lose their jobs in the not so distant’<br />

future.<br />

Economists ominously warn about the toxic combination of rising<br />

unemployment and falling prices which can be devastating (deflation) as<br />

we experienced during the great depression and Japan’s lost decade in<br />

the 1990’s.<br />

I know from experience having served twice in Japan during those<br />

difficult times first in Tokyo and then in Kyoto. Deflation needless to<br />

say is very undesirable. As unemployment rises and consumers spend<br />

less, businesses reduce prices, but if sales do not pick up, then revenue<br />

declines further, compelling businesses to reduce wages and/or eliminate<br />

jobs. This becomes a vicious cycle that is very difficult to reverse as<br />

history has shown.<br />

For one, we can help reverse this cycle if we change our attitude.<br />

We can also change our psychology by thinking and talking about<br />

recovery while learning from past mistakes.<br />

Peter Alatsas is the General Manager of the Complex:<br />

Mina Seyahi, Westin and Meridien

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