Effective Business Communications - Octara.com

Effective Business CommunicationsDay ONEModule - 1: Business WritingObjectives:✓✓✓✓✓Deliverables: Participants will be able to:✓ Have 2 formulas that create an effective introduction,body and conclusion that enables them to write theperfect e-mails, memos, and problem solving letters✓ Spot missing information in correspondence thatcan slow down responses✓ Identify vague words and replace them with specificstatements that give the reader complete clarity on thesubject matter✓ Write with compassion and assertiveness withoutcompromising their intent by creating a clear contentpreview, gaining the readers’ attention and establishingspecific benefits to them✓ Write concise instructions so that the reader does nothave to guess what action to take once he receivesthe correspondenceModule - 2: Presentation SkillsObjectives:✓✓✓✓✓✓✓✓✓✓Deliverables: Participants will be able to:✓✓✓✓✓✓Write a short introduction of correspondence thatimmediately tells the reader what your letter is aboutPractice writing objectivesPractice writing a problem solving letter using a6 step formula• Responding compassionately to a complaint letterHow to write a response letter that represents yourorganization• Taking the ‘I’ out of your letterPractice using a formula to write a perfect MemoPractice writing using specific language that gives thereader complete clarity about the subject• Identify and omitt vague languagePresent topics with clear, concise and effective objectivesProvide opportunities to practice active presentation skillsPresent information with an effective introduction,body, and conclusionPractice distressing before making a presentationParaphrase and get clarity from audiences’ questionsbefore you give a responseWalk a catwalk with confidence and make an introductionOvercome the fear of public speakingMake a clear, concise and persuasive presentationIncrease participants’ confidence when you deliver apresentationAnswer questions assertively and effectivelyKnow how to write objectives for a presentationUnderstand your intent for making a presentationKnow how to inform or influence people whenmaking a presentationKnow the best introductory skillsKnow how to respond to audiences when askedtough questionsKnow how to handle questions at the end of a presentationKnow how to distress before making a presentationDay TWOModule - 3: Negotiating, Influencing, PersuadingObjectives:✓✓✓✓✓✓✓Deliverables: Participants will be able to:✓✓✓✓✓✓✓Resolve differences and handle conflictsLearn to successfully negotiate what you want from a dealDeal with difficult negotiatorsCreate a strong negotiating positionManage issues of gender and cultureBecome better leaders and team-buildersAvoid feeling disappointedConduct negotiations with confidenceDeliverables: Participants will be able to:✓✓✓✓✓Learn crucial language skills that breaks down barriersto oppositionPractice consensus building with a diversity of opinionsPractice connecting with the needs and understanding thefeelings of a person before you correct themLearn how to qualify and clarify another person’s responseUnderstand the real meaning of a win/win situationRemain open to different cultures and indoctrinationsWork through road blocks that stall negotiationsLearn how to remove interpretation of underlyingmessages that have many meaningsModule - 4: Chairing & Facilitating MeetingsObjectives:✓✓✓✓✓Understand the 4 styles of meetingsLearn how to develop a valid solution to a problemPractice regulating time to participate• Each person must have time to participate indecision making activitiesDevelop patience for diversity of viewpoint• Participants must possess capability to look at a problemin different ways to avoid patterned thinkingAllow expressiveness• Participants must feel free to express facts,opinions and feelingsDemonstrate open-mindedness• Participants must come with willingness tolisten to othersKnow how to prepare for a meeting, from informationsent out prior to a meeting, note-taking andfollow - up after a meetingIdentify if they are a builder, blocker or maintainerin a meetingKnow how to create a willingness for all the silent speakersso that they can safely contribute to the discussionsKnow how to keep people focused on the topic at handKnow how to facilitate and process a meeting