Effective Business Communications - Octara.com

Effective Business CommunicationsDay ONEModule - 1: Business WritingObjectives:✓✓✓✓✓Deliverables: Participants will be able to:✓ Have 2 formulas that create an effective introduction,body and conclusion that enables them to write theperfect e-mails, memos, and problem solving letters✓ Spot missing information in correspondence thatcan slow down responses✓ Identify vague words and replace them with specificstatements that give the reader complete clarity on thesubject matter✓ Write with compassion and assertiveness withoutcompromising their intent by creating a clear contentpreview, gaining the readers’ attention and establishingspecific benefits to them✓ Write concise instructions so that the reader does nothave to guess what action to take once he receivesthe correspondenceModule - 2: Presentation SkillsObjectives:✓✓✓✓✓✓✓✓✓✓Deliverables: Participants will be able to:✓✓✓✓✓✓Write a short introduction of correspondence thatimmediately tells the reader what your letter is aboutPractice writing objectivesPractice writing a problem solving letter using a6 step formula• Responding compassionately to a complaint letterHow to write a response letter that represents yourorganization• Taking the ‘I’ out of your letterPractice using a formula to write a perfect MemoPractice writing using specific language that gives thereader complete clarity about the subject• Identify and omitt vague languagePresent topics with clear, concise and effective objectivesProvide opportunities to practice active presentation skillsPresent information with an effective introduction,body, and conclusionPractice distressing before making a presentationParaphrase and get clarity from audiences’ questionsbefore you give a responseWalk a catwalk with confidence and make an introductionOvercome the fear of public speakingMake a clear, concise and persuasive presentationIncrease participants’ confidence when you deliver apresentationAnswer questions assertively and effectivelyKnow how to write objectives for a presentationUnderstand your intent for making a presentationKnow how to inform or influence people whenmaking a presentationKnow the best introductory skillsKnow how to respond to audiences when askedtough questionsKnow how to handle questions at the end of a presentationKnow how to distress before making a presentationDay TWOModule - 3: Negotiating, Influencing, PersuadingObjectives:✓✓✓✓✓✓✓Deliverables: Participants will be able to:✓✓✓✓✓✓✓Resolve differences and handle conflictsLearn to successfully negotiate what you want from a dealDeal with difficult negotiatorsCreate a strong negotiating positionManage issues of gender and cultureBecome better leaders and team-buildersAvoid feeling disappointedConduct negotiations with confidenceDeliverables: Participants will be able to:✓✓✓✓✓Learn crucial language skills that breaks down barriersto oppositionPractice consensus building with a diversity of opinionsPractice connecting with the needs and understanding thefeelings of a person before you correct themLearn how to qualify and clarify another person’s responseUnderstand the real meaning of a win/win situationRemain open to different cultures and indoctrinationsWork through road blocks that stall negotiationsLearn how to remove interpretation of underlyingmessages that have many meaningsModule - 4: Chairing & Facilitating MeetingsObjectives:✓✓✓✓✓Understand the 4 styles of meetingsLearn how to develop a valid solution to a problemPractice regulating time to participate• Each person must have time to participate indecision making activitiesDevelop patience for diversity of viewpoint• Participants must possess capability to look at a problemin different ways to avoid patterned thinkingAllow expressiveness• Participants must feel free to express facts,opinions and feelingsDemonstrate open-mindedness• Participants must come with willingness tolisten to othersKnow how to prepare for a meeting, from informationsent out prior to a meeting, note-taking andfollow - up after a meetingIdentify if they are a builder, blocker or maintainerin a meetingKnow how to create a willingness for all the silent speakersso that they can safely contribute to the discussionsKnow how to keep people focused on the topic at handKnow how to facilitate and process a meeting

Effective Business CommunicationsAn interactive training course to improve your total business communication skills19 & 20 July 2010, Sheraton Hotel, Karachi | 21 & 22 July 2010, Pear Continental Hotel, LahoreWorkshop InvestmentPKR 23,999/-per participanton 2+ nomineesSAVE PKR. 4,000 per participantCourse material, Octara certificate, lunch,refreshments & business networkingRegistration & Payment OptionsE-mail or Fax your nomination(s) to:E-mail : register@octara.com: info@octara.comFax : 021-34520708, 021-34546639Send us your:Name | Designation | OrganizationMailing Address | Phone, Fax and E-MailSend your cheque in favor of“Octara Private Limited” to:Muhammad Imran AnwerOctara Private Limited2/E-37, Block-6, P.E.C.H.S., Karachi.Tel: 021-34534261, 021-34536315, Cell: 0321-2670041To receive this flyer by e-mail drop us a line atinfo@octara.comTo view reports on our past training workshopsand events logon to www.octara.comRegistration NoteParticipation will be confirmed subject to receiptof payment.Octara Cancellation PolicyOur Cancellation Policy is activated as soon as the dulyfilled signed & stamped Octara Registration Form is receivedfrom the client. Cancellations made at least 10 workingdays prior to the course will be refunded in full. If a bookingis cancelled 10 to 7 working days before a course, aCancellation Fee of 25% of the course fee is payable. Forcancellations made within 7 working days, no refunds canbe given. Cancellations must be confirmed by letter, faxor email. Substitutions may be made at any time.Notwithstanding the above, delegates may transfer toanother course to be run within 6 months. Variance in thecourse fee will be invoiced or adjusted accordingly.Logistics Partner Strategic Partners PartnersBringEffectiveBusiness CommunicationsIn-houseThis workshop can be customized to suit specific needs ofyour organization at significant savings. Please contactMohsin Rahim at mohsin.rahim@octara.com or call at0321-2133409 for more detailsUpcoming Programs Book your seat TODAY!July 2010Staying in the Helicopter ® -The Key to Profitable Growth for all times14 July KarachiStaying in the Helicopter ® -For Sparkling Sales GrowthRoger Harrop, UK15 July KarachiIntegrated Procurement andSupply Chain Management StrategyDr. Dermot Carey19 & 20 July 2010, Karachi22 & 23 July 2010, LahorePersonal Effectiveness at WorkSaadi Insha26 July 2010, Karachi06 August 2010, LahoreHigh Performance LeadershipRamiz AllawalaJuly 2010, KarachiAugust 2010Sales MasterclassCourse ISales ExcellenceAugust 2010, Karachi & LahoreCourse IISales Force ManagementAugust 2010, Karachi & LahoreHaseeb T Hasan, UAEThe Art of Effective DelegationBaseer SamiAugust 2010, Karachi & LahoreConnectwith Octara onsocial networks:Advanced SellingCraig Wardman, UKAugust 2010, Karachi & LahoreSeptember 2010Course |Forecasting and Capacity PlanningSeptember 2010, Karachi & LahoreCourse ||Strategic Quality ManagementSeptember 2010, Karachi & LahoreAlan Power, UKTotal Rewards StrategyRahim ShiraziSeptember 2010, KarachiImproving Sales PerformanceThrough Effective Sales LeadershipJerry Brown, UKSeptember 2010, Karachi & LahoreCrisis Response andCommunication ManagementJeremy ParsonSeptember 2010, Karachi & LahoreOctober 2010Training Needs AnalysisPaul WalshOctober 2010, Karachi & LahoreManaging the Training FunctionPaul Walsh, UKOctober 2010, Karachi & LahoreWinning DecisionsSualeha BhattiOctober 2010, Karachi & Lahore*Octara reserves the right to change courses,dates, content or method of presentation.tinyurl.com/octaratrainingstwitter.com/teamoctarafacebook.com/octara.trainingsyoutube.com/octaratraining