2011 Corporate Sustainability and Social Responsibility ... - Cintas

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Advancing Workforce Diversity and InclusionDiversity and inclusion are central to the Cintas culture of deep employee-partner engagement.We believe that building a diverse, inclusive workforce is the best way to understand and serve ourcustomers, live up to our credo of exceeding customer expectations and be a force for meaningfulsocial change.11
30,000employeepartnerssurveyedElevating Employee-Partner Engagement and SatisfactionIn fiscal 2010, we surveyed all 30,000 employee-partners on their satisfactionand sense of connection to the company. Spring International, an independentresearch firm and certified Women and Minority-Owned Business, conducted thisbaseline survey and it yielded tremendous insights. It reinforced many things wedid well – like promoting safety as a top priority at Cintas. It also highlightedareas of opportunity for more fully valuing our employee-partners’ diversebackgrounds, talents, experiences and ways of thinking.We learned that 64 percent of our employee-partners are “fully engaged” –a percentage just one point away from a Best in Class rating for employeeengagement. That was gratifying news, but our spirit of “positive discontent”compels us to shoot higher. In fiscal 2011, we committed ourselves to creatingand executing an engagement action plan based on partner feedback at alllevels of the organization. We relied on technology and Cintas ingenuity toexpand upon current communications platforms. We also created a careerdevelopment site on the Cintas intranet and invested in new training. Theseefforts and many others will ensure that Cintas continues to be a great placeto work.Five Core Attributes of Diversity and Inclusion• Partner Engagement – employee-partnerrecruitment, retention, development andpromotion• Supplier Diversity – economic inclusion,innovation and value• Corporate Citizenship – grassrootsand corporate-sponsored philanthropy,volunteerism and social responsibility• Multicultural Marketing – listening to our customers and deliveringproducts and services that exceed their expectations• Governance – EEO compliance, affirmative action and inclusion policiesthat provide equal opportunities for all partners and applicants12
Page 5 and 6: to benchmark our gains. At the clos
Page 7 and 8: • Cintas Safety Observation Progr
Page 9 and 10: We are committed to environmental a
Page 11: 2.5 millionplastic bottlesdivertedS
Page 15 and 16: (left to right)Robert J. Kohlhepp,
Page 17 and 18: “Supplier diversity is an importa
Page 19 and 20: More than100 diversesupplierstraine
Page 21 and 22: An integral part of our social comp
Page 23 and 24: 12 millionpounds ofdonatedproductsS
Page 25 and 26: Employeepartners’generosity andca
Page 27 and 28: Overall Performance• One of FORTU
Page 29 and 30: • Superior Environmental Complian
Page 31 and 32: Growth Momentum Across DivisionsDes

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