Consumer Charter - Department of Human Services

Your rights and responsibilities explained 139.You have the right to participate in the decision making processof organisations providing services to youYou are entitled to be given the opportunity to contribute your views about the way servicesare provided and the way the organisation is managed.You can expect that:you are informed about and givenopportunities to contribute to theorganisation’s decision making activitiesif you are interestedOptions for participating in decision makingmight include:• filling out a feedback sheet or questionnaire• being a member of a working party or group• attending house meetings or focus groups• attending events such as barbecues ormorning teas arranged to hear your views• being given information about opportunitiesto participate in consumer groups andmovements.