OpenStage 40/40 G HiPath 4000

DocumentationHiPath 4000OpenStage 40, OpenStage 40 GOpenStage Key Module 40User GuideCommunication for the open mindedSiemens Enterprise Communicationswww.siemens.com/open

Important informationImportant informationQFor safety reasons, the telephone should only be suppliedwith power:• using the original power supply unit.Part number: L30250-F600-C14x (x: 1=EU, 2=UK,3=US) or• in a LAN with PoE (Power over Ethernet) which complieswith the IEEE 802.3af standard.Never open the telephone or a key module. Should you encounterany problems, contact the responsible service personnel.Use only original Siemens accessories. The use of other accessoriesmay be hazardous and will render the warranty, extendedmanufacturer’s liability and the CE marking invalid.TrademarksThe device conforms to the EU directive 1999/5/EC as attestedby the CE marking.All electrical and electronic products should be disposed ofseparately from the municipal waste stream via designatedcollection facilities appointed by the government or the localauthorities.Proper disposal and separate collection of your old appliancewill help prevent potential damage to the environmentand human health. It is a prerequisite for reuse andrecycling of used electrical and electronic equipment.For more detailed information about disposal of your oldappliance, please contact your city office, waste disposalservice, the shop where you purchased the product or yoursales representative.The statements quoted above are only fully valid for equipmentwhich is installed and sold in the countries of the EuropeanUnion and is covered by the directive 2002/96/EC.Countries outside the European Union may impose otherregulations regarding the disposal of electrical and electronicequipment.2

Important informationLocation of the telephone• The telephone should be operated in a controlled environment with anambient temperature between 5°C and 40°C.• To ensure good speakerphone quality, the area in front of the microphone(front right) should be kept clear. The optimum speakerphonedistance is 50 cm.• Do not install the telephone in a room where large quantities of dustaccumulate; this can considerably reduce the service life of the telephone.• Do not expose the telephone to direct sunlight or any other source ofheat, as this is liable to damage the electronic components and theplastic casing.• Do not operate the telephone in damp environments such asbathrooms.Software updateDuring a software update, the phone must not be disconnectedfrom the power supply unit, the LAN line or the phone line.An update action is indicated by messages on the display and/or byflashing LEDs.Product support on the InternetInformation and support for our products can be found on the Internet:http://www.siemens-enterprise.com/.Technical notes, current information about firmware updates, frequentlyasked questions and lots more can be found on the Internet at:http://wiki.siemens-enterprise.com/.3

ContentsContentsImportant information . . . . . . . . . . . . . . . . . . . . . . . . . .2Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Product support on the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 13Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 13Executive-secretary functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Getting to know your OpenStage phone . . . . . . . . .14The user interface of your OpenStage 40/40 G. . . . . . . . . . . . . . . . . . . 14Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 15Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 16Key module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17OpenStage Key Module 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Messages (callback requests) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Call log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

ContentsBasic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Answering a call via the loudspeaker (speakerphone mode) . . . . . . 32Accepting a call via the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36En-bloc dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Dialing in speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . 37Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Redialing a number (last dialed number) . . . . . . . . . . . . . . . . . . . . . . . . 38Redial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Redialing from the menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Redialing a number (saved number) . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . . . . 40Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Overview of forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Fixed call forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Activating/deactivating fixed call forwarding . . . . . . . . . . . . . . . . . . 44Variable call forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Additional forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Responding to a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . 49Checking/deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . 49Saving phone numbers for redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Saving the current phone number . . . . . . . . . . . . . . . . . . . . . . . . . . 50Saving any phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

ContentsEnhanced phone functions. . . . . . . . . . . . . . . . . . . . .51Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Answering a call via a DSS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Accepting a call for another member of your team . . . . . . . . . . . . . 52Accepting a specific call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Picking up a call in a hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Making calls with a direct station selection key. . . . . . . . . . . . . . . . 54Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 54Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 57During a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Call waiting with a direct station selection key . . . . . . . . . . . . . . . . 58Using the second call feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Activating/deactivating second call . . . . . . . . . . . . . . . . . . . . . . . . . 58Accepting a second call with a sensor key . . . . . . . . . . . . . . . . . . . 59Accepting a second call via the menu . . . . . . . . . . . . . . . . . . . . . . . 59Using the Shift key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Establishing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Adding a party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Transferring a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Disconnecting a specific participant from the conference. . . . . . . . 65Putting the conference on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Entering commands using tone dialing (DTMF suffix dialing) . . . . . . . . 66System-wide parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Automatically parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Manually parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68If you cannot reach a destination .... . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Busy override – joining a call in progress. . . . . . . . . . . . . . . . . . . . . 69HiPath 4000 as an entrance telephone system (two-way intercom). . . 70System-wide speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Speaker call in a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Announcement (broadcast) to all members of a line trunk group . . 74Using call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Automatically forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Delayed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 756

ContentsMore functions/services. . . . . . . . . . . . . . . . . . . . . . .98Using another telephone like your own. . . . . . . . . . . . . . . . . . . . . . . . . 98Logging on to another phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Logging off from another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Transferring your own connection to another phone (mobility) . . . . . 100Moving the connection to the "guest telephone". . . . . . . . . . . . . . 100Reconnecting to the "home telephone" . . . . . . . . . . . . . . . . . . . . . 101Moving the connection to the next telephone. . . . . . . . . . . . . . . . 102Making calls via multiple lines . . . . . . . . . . . . . . . .103Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Answering calls with the line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Answering calls in the sequence in which they are offered . . . . . 106Answering calls preferentially . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Deactivating/activating ringing (call). . . . . . . . . . . . . . . . . . . . . . . . . . . 107Dialing with line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Holding a call on the trunk key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109Saved number redial for a specific line . . . . . . . . . . . . . . . . . . . . . . . . 110Last number dialed for a specific line . . . . . . . . . . . . . . . . . . . . . . . . . 110Saving phone numbers for "Redial on a line" . . . . . . . . . . . . . . . . . . . . 111Line mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Retrieving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . 113Ending the connection on a line key . . . . . . . . . . . . . . . . . . . . . . . 114Entering a call on a line (three-party conference). . . . . . . . . . . . . . 114Allowing or blocking a party from joining a call . . . . . . . . . . . . . . . . . . 114Allowing a party to join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Blocking other parties from joining a call . . . . . . . . . . . . . . . . . . . . 115Ending the connection on a line key . . . . . . . . . . . . . . . . . . . . . . . 115Third-party monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Holding and re-accepting a call on a trunk key . . . . . . . . . . . . . . . . . . 117Exclusively holding and re-accepting a call on a trunk key . . . . . . . . . 117Accepting a specific held line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Forwarding calls on lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Ring transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1198

ContentsMaking calls in an executive-secretary team . . . 120Calling an executive or secretary phone . . . . . . . . . . . . . . . . . . . . . . . 120Calling an executive/secretary phone . . . . . . . . . . . . . . . . . . . . . . 120Accepting calls for the executive phone at the secretary phone. . . . . 121Accepting calls for the executive phone when already on a call . . 121Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . 122Accepting calls on the executive phone . . . . . . . . . . . . . . . . . . . . . . . 122Accepting a call for another executive secretary team . . . . . . . . . . . . 122Using a second (executive) telephone. . . . . . . . . . . . . . . . . . . . . . . . . 123Activating/deactivating a second executive call. . . . . . . . . . . . . . . . . . 123Using signal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124Placing a messenger call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124Defining a representative for the secretary . . . . . . . . . . . . . . . . . . . . . 124Individual phone configuration . . . . . . . . . . . . . . . 125Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Adjusting the display to a comfortable reading angle . . . . . . . . . . 125Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Adjusting displays on the OpenStage key module . . . . . . . . . . . . . . . 125Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126Room character for speakerphone mode . . . . . . . . . . . . . . . . . . . 126Setting the volume of the alert tone . . . . . . . . . . . . . . . . . . . . . . . 127Turn ringtone on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127Setting headset port use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128En-bloc dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 130Testing functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130Special parallel call (ONS) functions . . . . . . . . . . 131Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . 132General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1349

ContentsFixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135Responding to error messages on the screen . . . . . . . . . . . . . . . . . . 135Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 137Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139Display icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142HiPath 4000 service menu . . . . . . . . . . . . . . . . . . . .14310

General informationGeneral informationAbout this manualThis document contains general descriptions of the technical options,which may not always be available in individual cases. The respective featuresmust therefore be individually defined in the terms of the contract.If a particular function on your phone is not available to you, this may bedue to one of the following reasons:• The function is not configured for you or your telephone. Please contactyour system support representative.• Your communications platform does not feature this function. Pleasecontact your Siemens sales partner for information on how to upgrade.This user guide is intended to help you familiarize yourself with OpenStageand all of its functions. It contains important information on the safe andproper operation of your OpenStage phone. These instructions should bestrictly complied with to avoid operating errors and ensure optimum use ofyour multifunctional telephone in the network.These instructions should be read and followed by every person installing,operating or programming an OpenStage phone.This user guide is designed to be simple and easy to understand, providingclear step-by-step instructions for operating your OpenStage phone.Administrative tasks are dealt with in a separate manual. The Quick ReferenceGuide contains quick and reliable explanations of frequently usedfunctions.ServiceFor your own protection, please read the section dealing with safetyin detail. Follow the safety instructions carefully in order to avoid endangeringyourself or other persons and to prevent damage to theunit.The Siemens service department can only help you if you experienceproblems or defects with the phone.Should you have any questions regarding operation, your specialistretailer or network administrator will gladly help you.For queries regarding connection of the telephone, please contactyour network provider.If you experience problems or defects with the phone, please dial the servicenumber for your country.11

General informationIntended useThe OpenStage phone is a desktop or wall-mounted unit designed forspeech transmission and for connection to the LAN. Any other use is regardedas unauthorized.Telephone typeThe identification details (exact product designation and serial number) ofyour telephone can be found on the nameplate on the underside of thebase unit. Specific details concerning your communications platform canbe obtained from your service technician.Please have this information ready when you contact our service departmentregarding faults or problems with the product.Voice encryptionYour OpenStage 40/40 G, software release 2 (V1 R2.xxxx) and later, supportsvoice encryption on HiPath 4000 V4 R1. This allows you to use yourOpenStage to perform tap-proof calls. Voice transmission is encrypted anddata is decrypted at the other call party’s phone and vice versa.There is a difference between secure modes "Cipher Mode" and "SecureMode".In idle mode, you can see which secure mode is activated on your Open-Stage display page 92.Cipher ModeTo guarantee that your calls are always secure, your service personnel canactivate "Cipher Mode". In this mode, voice transmission is always encrypted,even when it is to a phone that does not support voice encryption.However, this may cause a loss in call quality.If your phone is in "Cipher Mode", you receive the message "always enabled"when you query status page 92.Secure ModeIf "Secure Mode" is enabled on your phone, and a connection is establishedto a phone that does not support voice encryption, the call is not encryptedand thus unsecured.Your service personnel can define at the communication system whetheryou are notified of unencrypted calls and how page 93.If your phone is in "Secure Mode", you receive the message "enabled"when you query status page 92.12

General informationSpeakerphone quality and display legibility• To ensure good speakerphone quality, the area in front of the telephone(front right) should be kept clear.The optimum handsfree distance is 20 in. (50 cm).• Proceed as follows to optimize display legibility:– Turn the phone to tilt the display. This ensures you have a frontal viewof the display while eliminating light reflexes.Single-line telephone/multi-line telephoneYour OpenStage 40/40 G is a "multi-line telephone". This means that yourservice personnel can configure multiple lines on your phone, which is notthe case with single-line phones. Each line is assigned an individual phonenumber which you can use to make and receive calls.The programmable sensor keys function as line keys on multi-line phones page 103.When using a multi-line phone to make and receive calls, certain particularsmust be taken into account page 106 ff.Executive-secretary functionsThe executive-secretary configuration is a special case. This is a multi-linetelephone with special features (e.g. "Call transfer to exec", "Call pickup"and "Representative"), configured especially for executive-secretary use page 120 ff.13

Getting to know your OpenStage phoneGetting to know your OpenStage phoneThe following sections describe the most frequently used operating elementsand the displays on your OpenStage phone.The user interface of your OpenStage 40/40 G812 345671 You can make and receive calls as normal using the handset.2 The display permits intuitive operation of the phone page 24.3 You can customize your telephone by assigning phone numbers andfunctions to the programmable sensor keys page 21.4 You can use function keys when conducting a call to access frequentlyused functions (such as, Disconnect) or to open the Program/Servicemenu and mailbox page 19.5 Audio keys are also available, allowing you to optimally configure theaudio features on your telephone page 19.6 The 5-way navigator is a convenient navigation tool page 20.7 The keypad can be used to enter phone numbers and text page 22.8 Incoming calls are visually signaled via the call display.14

Ports on the underside of the phoneGetting to know your OpenStage phonePower supply unitPCNetwork switchLocalcable typeHeadsetKey moduleHandsetProperties of your OpenStage 40/40 GOpenStage 40 40 GLCD display, 40 x 6 characters ; ;Illuminated display ; ;Programmable sensor keys 6 6Full-duplex speakerphone function ; ;Headset ; ;10/100 Mbps Ethernet switch page 16 ; -1000 Mbps Ethernet switch page 16 - ;Interface for key modules ; ;Wall mounting ; ;15

Getting to know your OpenStage phoneUsing network ports more efficientlyOpenStage 40 has a built-in 10/100 Mbps Ethernet switch.OpenStage 40 G has a 1000 Mbps Ethernet switch. This means that youcan directly connect one additional network device in each case (e.g. a PC)via the telephone with the LAN. The telephone-PC connection option mustfirst be activated on the telephone by service personnel.Network switchOpenStage 40/40 GPCUsing this connection option saves one network port for each switch usedand requires fewer or shorter network cables when arranged correctly.16

Getting to know your OpenStage phoneKey moduleOpenStage Key Module 40The OpenStage Key Module 40 is a key module attached to the side of thephone that provides 12 additional illuminated, programmable keys.Like keys on the phone, these keys can be programmed and used accordingto your needs page 21.You can attach up to two OpenStage Key Module 40 to yourOpenStage 40/40 G.17

Getting to know your OpenStage phoneOpenStage Key Module 15The OpenStage Key Module 15 is a key module attached to the side of thephone that provides an additional 18 illuminated, programmable sensorkeys.Like keys on the phone, these keys can be programmed and used accordingto your needs .You can only attach one OpenStage Key Module 15 to your OpenStage 40.You cannot combine the OpenStage Key Module 15 with theOpenStage Key Module 40.18

Getting to know your OpenStage phoneKeysFunction keysKey Function when key is presseds End (disconnect) call) page 35., Redialing page 39.r Button for fixed call forwarding (with red LED key) page 42.O Open mailbox (with red LED key) page 28.N Open Program/Service menu (with red LED key) page 30.Audio keysKeyFunction when key is pressedo Activate/deactivate the headset page 51p Activate/deactivate microphone (also for speakerphone mode) page 35.- Set volume lower and contrast brighter page 126.n Turn speaker on/off (with red LED key) page 33.+ Set volume louder and contrast darker page 126.19

Getting to know your OpenStage phone5-way navigatorRemove the protective film from the ring around the 5-way navigatorbefore using the phone.With this control, you can manage most of your phone’s functions, as wellas its displays.OperationPress cPress aPress dFunctions when key is pressedIn idle mode:• Open the idle menu page 25In lists and menus:• Go to next levelYou can now access a context menu:• Open the context menuIn idle mode:• Open the idle menu page 25In lists and menus:One level back when entering a numberwith en-bloc dialing:• Delete characters to the left of thecursor or return to the telephony interfaceby repeatedly pressing thekey.In lists and menus:• Scroll down• Long press (key held down): jumpto the end of the list/menuPress bIn lists and menus:• Scroll up• Long press (key held down): jumpto the start of the list/menuPress the i key.Entry selected:• Perform action20

Getting to know your OpenStage phoneProgrammable sensor keysYour OpenStage 40/40 G has six illuminated sensor keys to which you canassign functions or numbers.Increase the number of programmable sensor keys by connecting akey module page 17.Mirea, ChShiftDepending on how they are programmed, you can use the sensor keys as:• Function keys page 81• Repdial/Direct station selection key page 82Only for repdial keys can you also program the second level for directdestination selection.The configuration of direct station selection keys must be activatedby your service personnel.Direct station selection keys can be assigned an internal numberfrom the HiPath 4000 network.A typical application of direct station selection keys is the executive-secretaryconfiguration page 120.Touch the key to activate the programmed function or dial the stored number.Press the key to open a menu for programming it page 81.A label for the function is displayed to the left of the key; it cannot bechanged. You can define the labeling for repdial or DSS keys according toyour requirements page 85.The status of a function is shown by the LED on the corresponding sensorkey.Meaning of LED displays on function keysLEDS OffT Flashing [1]R OnMeaning of function keyThe function is deactivated.Indicates the function status.The function is activated.[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashinginterval. The flashing interval represents different statuses, which are described in detail inthe corresponding sections of the manual.The programmable sensor keys on multi-line phones function asline keys page 103.21

Getting to know your OpenStage phoneKeypadIn cases where text input is possible, you can use the keypad to input text,punctuation and special characters in addition to the digits 0 to 9 and thehash and asterisk symbols. To do this, press the numerical keys repeatedly.Example: To enter the letter "h", press the number 4 key on the keypadtwice.Alphabetic labeling of dial keys is also useful when entering vanity numbers(letters associated with the phone number’s digits as indicated on thetelephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).Multi-function keysFunction ) (Long press(key held down)Turn ringtone on/off page 127.Turn phone lock on/off page 94.Text input page 23Next letter in upper case. No function.Character overview (depends on the current language setting)Key 1x 2x 3x 4x 5x1 [1]12 a b c 2 ä3 d e f 34 g h i 45 j k l 56 m n o 6 ö7 p q r s 78 t u v 8 ü9 w x y z 90 + . 0 -) [2]( [3][1] Space[2] Switch between upper and lower-casetext[3] No function during text input22

Getting to know your OpenStage phoneText inputEnter the required characters via the keypad.Select the functions using the keys d and b.Confirm your entry with i.MaBackspace?Save?Delete?Return?Characters enteredDelete character to the left of thecursorSave entryDelete all charactersCancel entry23

Getting to know your OpenStage phoneDisplayYour OpenStage 40/40 G comes with a tilt-and-swivel black-and-whiteLCD display. Adjust the tilt and contrast to suit your needs page 125.Idle modeIf there are no calls taking place or settings being made, yourOpenStage 40/40 G is in idle mode.Status bar10:29 WE 05 . 08.07 . :DND Sensor key labelsMirea, Ch. page 85Toussaint.SF 07K 100168220870gThe left area contains the status bar on the first line, followed by a five-linefield for additional displays.A logo is displayed in the middle; it can be set up by your service personnel.Symbols can be appear under the logo to inform you about callback requests,voice messages and activated call forwarding.The right area shows the labels of programmable sensor keys.Explanation of the iconsRüscherStahl, IngShiftAlerts (messages, callforwarding active)Open the idle menu page 25Own phone numberIconExplanationThe ring tone is deactivated page 127The "Do not disturb" function is activated page 95The phone lock is activated page 94You received new callback requests/voice messages page 28Call forwarding is active page 42A mobility user is logged on to the phone page 10024

Getting to know your OpenStage phoneIdle menuWhen in idle mode, press a key on the 5-way navigator page 20 to displaythe idle menu. You can call up various functions here. Entries may vary.The idle menu may contain the following entries:• Unanswered calls? [1]• Incoming calls? [1]• Outgoing calls? [1]• Deact call forwarding? [2]• Act. FWD-FIXED? [3]• Act. FWD-VAR-ALL-BOTH?• Direct call pickup?• Voice encryption? [4]• Display callbacks? [5]• Program/Service?[1] This appears as an option if entries are available.[2] This appears as an option if fixed or variable call forwarding is activated.[3] This appears as an option if a phone number is saved for fixed call forwarding.[4] This appears as an option if voice encryption is activated[5] This appears as an option if a callback is saved.25

Getting to know your OpenStage phoneTelephony dialogsConnection-dependent conditions and situations, e.g. when your telephonerings, when dialing a number, or during a call, are depicted graphicallyon the display.Situation-dependent functions that automatically appear on the display canbe selected and activated with the 5-way navigator page 20.The scope and type of functions that may be offered automaticallyvaries. As a result, the entry "Unanswered calls" only appears if entriesare actually available.When an arrow appears to the right of a selected entry, then another menulevel is available, which you can select with the i or c keys page 20.Appearance during dialingExample: You have lifted the handset, or pressed the speaker key, and areentering a phone number.10:29 WE 05 . 08.07 . :22|Dial again?Unanswered calls? gIncoming calls? gNumbers entered withcursorPossible functionsAdditional menu levels areavailable page 20Once you have entered the first digit, functions are automatically availablefor correction, together with entries saved in the call log.Appearance during an ongoing callExample: You are connected with a caller.Smith Michael 3:16100168Consultation?Start transfer?Save number?Direct call pickup?Icon indicating call statusCall durationCurrent connectionOptions relevant to situation;scroll bar shows that more optionsare available.26

Getting to know your OpenStage phoneAppearance during multi-line operationExample: You have pressed a line key.10:29 WE 05 . 08. . : 07220807 activeLast number redial?Saved number redial?Selected (used) linePossible functionsUnanswered calls? gOnce you have pressed a line key, saved number redial functions are automaticallyavailable.Icons for frequent call statesAdditional menu levels areavailable page 20IconExplanationThe call is active.The call has been disconnected.You have placed the call on hold (e.g. consultation hold).Your call partner has placed the call on holdYou are conducting a call via a secure connection.You are conducting a call via an unsecured connection.Detailed descriptions of the various functions can be found in thesections "Making calls – basic functions" page 32 and "Makingcalls – enhanced phone functions" page 51.27

Getting to know your OpenStage phoneMailboxDepending on your communication platform and its configuration (contactyour service personnel), you can use the mailbox key to access receivedcallback requests and messages from services such as HiPath Xpressions.The following messages are saved:• Callback requests• VoicemailMessages (callback requests)New messages, or messages that have not yet been processed are signaledas follows:• O The key LED lights up.• In idle mode, the display shows the symbol F and the number of newmessages.• When the handset is lifted and the speaker key pressed, you hear anacoustic announcement (announcement text).These announcements remain active until all messages have beenviewed or deleted.To access the menu: Press the mailbox key O. The newest entry is displayed.Example:100168 PETER Call NWE 05.08 . . : 16:25Call originator?Delete?Next entry?Cancel?Caller IDType of messageTime and DatePossible functionsFor a description of how to edit the entries page 49.VoicemailPress the mailbox key O.If your system is appropriately configured, you can call the voice mailboxdirectly and immediately play back the stored messages.New voicemails that have not been played back fully cannot be deleted.To mark a message as "played back", jump with 66 to theend of the message.28

Getting to know your OpenStage phoneCall logCalls to your phone and numbers dialed from your phone are recordedchronologically in the call log, sorted, and divided into the following lists:• Unanswered calls• Incoming calls• Outgoing callsYour phone saves the last 10 unanswered calls, the last 6 outgoing calls,and the last 12 incoming calls in chronological order. Each call is assigneda time stamp. The most recent entry in the list that has not yet been retrievedis displayed first. In the case of calls from the same caller, only thetime stamp is updated.Every list that contains at least one entry is automatically offered page 25 in the idle menu page 54.Callers with suppressed numbers cannot be saved in the call log.Information is displayed regarding the caller and the time at which the callwas placed.Example:10:29 WE 05 . . 08.07 :10168 PETERBusy 21.02. 16:25Output?Next call?Delete?Caller IDTelephone status, date, timeCall the displayed partyShow the next entryDelete the entryScroll to show additionalentriesFor a description of how to edit the call logs page 54.On a multi-line telephone, the call log is only saved for the primaryline.29

Getting to know your OpenStage phoneProgram/Service menuUse the N menu key to reach the Program/Service menu for your communicationsystem.The menu key LED remains red as long as you are in this menu.Example:Program/Service:Destinations? gFeature settings?PIN / COS?Key function?Reminder?The menu structure comprises several levels. The first line in this structureshows the menu currently selected while the remaining lines show the optionsfrom this menu. An arrow next to an entry indicates additional optionsfor this entry (see also page 143).Accessing the menuThere are two ways to open the Program/Service menu on your communicationsystem:1. Press the menu key N, use the d or b keys to select an optionand confirm with i.2. In idle mode, press a or c and select a menu option from the idlemenu page 25.30

Control and monitoring functionGetting to know your OpenStage phoneA control or monitoring function can be activated on your phone for servicepurposes by remote maintenance.Control functionService personnel have the option to activate and deactivate features ofthe phone via remote maintenance.During maintenance the handset, microphone,loudspeaker and headset are deactivated.You are additionally informedon the display that the control function is active.Monitoring functionIn order to detect malfunctioning of a phone for example, the service personnelinstall a monitoring function. You can use your phone as normal duringmonitoring. However you will first be informed about the operationwith a message on the display and prompted to allow monitoring.If service personnel have activated a function on your phone, which continuouslytransmits operating data to a server, you will see the flashingicon in the upper display line.31

Basic functionsStep by StepBasic functionsPlease read the introductory chapter "Getting toknow your OpenStage phone" page 14 carefullybefore performing any of the steps describedhere on your phone.Answering a callAn incoming call will cancel any ongoing telephonesetting operations. The phone automaticallyreturns to the point in the menu structurewhere you were interrupted as soon as the callends.Answering a call via the handset^if nec. + or -The phone is ringing. The caller is displayed.Pay attention to the notes on voice encryption page 93.Lift the handset.Set the call volume.Answering a call via the loudspeaker(speakerphone mode)nif nec. + or -The phone is ringing. The caller is displayed.Pay attention to the notes on voice encryption page 93.Press the key shown. The LED lights up.The speakerphone function is activated.Set the call volume.Suggestions for using speakerphone mode:• Tell the other party that speakerphone mode is active.• Adjust the call volume while speakerphone mode isactive.• The ideal distance between the user and the phonein speakerphone mode is 50 cm.32

Basic functionsStep by StepAccepting a call via the headsetPrerequisite: A headset is connected.Make sure your headset port is set up properly.oif nec. + or -The phone rings. The o key flashes.Press the key shown.Set the call volume.Switching to speakerphone modePeople present in the room can participate in your call.n ]if nec. + or -Prerequisite: You are conducting a call via the handset.Hold down the key and replace the handset. Then releasethe key and proceed with your call.Set the call volume.U.S. modenIf your communication system is set to U.S. mode (contactyour service personnel), you do not have to holddown the speaker key when replacing the handsetwhen switching to speakerphone mode.Press the key shown.] Replace the handset. Proceed with your call.if nec. + or - Set the call volume.33

Basic functionsStep by StepSwitching to the handset^nPrerequisite: You are conducting a call in speakerphonemode.Lift the handset.The key shown goes out.Open listeningPeople present in the room can silently monitor yourcall.Prerequisite: You are conducting a call via the handset.nnActivatingPress the key shown.DeactivatingPress the lit key.34

Basic functionsStep by StepTurning the microphone on and offTo prevent the other party from listening in while youconsult with someone in your office, you can temporarilyswitch off the handset microphone or the handsfreemicrophone.Prerequisite: You are conducting a call.Deactivating the microphonepPress the key shown.Activating the microphonepPress the lit key.Ending a calls Press the key shown.orn Press the lit key.or\ Replace the handset.35

Basic functionsStep by StepMaking calls^jOff-hook dialingLift the handset.Internal calls: Enter the station number.External calls: Enter the external code and the stationnumber.The connection is set up as soon as your input in complete.Pay attention to the notes on voice encryption page 93.En-bloc dialingIf "Local dialing" ( page 129) is activated, the connectionto the entered number is only set up when youhave confirmed "Dial".jif nec. hInternal calls: Enter the station number.External calls: Enter the external code and the stationnumber.Delete existing characters.DialConfirm. The connection is set up.nThe speaker key lights up. The party you are calling answersvia loudspeaker. You can use speakerphone mode.You can pick up the handset before or after dialing.Dialing in speakerphone modejnInternal calls: Enter the station number.External calls: Enter the external code and the stationnumber.The speaker key lights up.Pay attention to the notes on voice encryption page 93.The party you are calling answers via loudspeaker.You can also use speakerphone mode.36

Basic functionsStep by StepDialing with the headset connectedjoPrerequisite: The headset is connected.Internal calls: Enter the station number.External calls: Enter the external code and the stationnumber.The headset key lights up.The connection is set up as soon as your input in complete.Make sure your headset port is set up properly .Pay attention to the notes on voice encryption page 93.Dialing with DDS keysPrerequisite: You have configured a sensor key as arepdial key page 82.S^ornPress the programmed repdial key.If the number you wish to dial is saved on the secondlevel, press the programmed "Shift" sensor key first.Lift the handset.Press the key shown.Pay attention to the notes on voice encryption page 93.37

Basic functionsStep by StepRedialing a number(last dialed number)The last phone number dialed on your telephone is dialed.Redial key, Press the key shown.nThe key lights up. Speakerphone mode.or^Lift the handset.Pay attention to the notes on voice encryption page 93.Redialing from the menu^Lift the handset.ornPress the key shown.Last number redial?Confirm the option shown.Pay attention to the notes on voice encryption page 93.On a multi-line phone, the last number dialed onthe primary line is always saved.38

Basic functionsStep by StepRedialing a number (saved number)Prerequisite: You have saved a phone number page 50.^Lift the handset.ornPress the key shown.Saved number redial?Select and confirm the option shown.The saved phone number is dialed.Pay attention to the notes on voice encryption page 93.Consultation?Release and return?jCalling a second party (consultation)You can call a second party while a call is in progress.The connection to the first party is placed on hold.Prerequisite: You are conducting a call.Confirm the option shown.Enter and confirm the second party’s phone number.Pay attention to the notes on voice encryption page 93.Ending a consultation callConfirm the option shown.The consultation call is disconnected. The call with thefirst party is resumed.39

Basic functionsStep by StepSwitching to the held party(alternating)Prerequisite: You are conducting a consultation call.Toggle?Release and return?Select and confirm the option shown.You are switched to the party on hold.Pay attention to the notes on voice encryption page 93.Ending an alternate operationSelect and confirm the option shown.The active call is disconnected and the held call is restored.Conference?ZCombine the calling parties into a three-party conferenceSelect and confirm the option shown.An alert tone signals that a conference call has been establishedbetween all three parties.If voice encryption is not active or not availableon a conference party’s phone, the entire conferenceis unsecured. If necessary, more informationabout unsecured connections is availablehere: page 93.40

Basic functionsStep by StepTransferring a callIf your call partner wishes to speak to one of your colleagues,you can transfer the call.Transferring with announcementConsultation?Select and confirm the option shown.jEnter and confirm the required party’s phone number.Announce the call partner.\ Replace the handset.Your call partner is now connected to the party to whomthey wish to speak.Transferring without announcementStart transfer?jSelect and confirm the option shown.Enter and confirm the required party’s phone number.\ Replace the handset.If no call is set up between the other two partieswithin 40 seconds, you are called again. You arereconnected with the first party.41

Basic functionsStep by StepCall forwardingIf your phone belongs to an ONS group (parallelcall page 131), please note the following:Call forwarding can be configured on any phonein the ONS group and will then apply to allphones in that ONS group.Call forwarding between two phones in an ONSgroup is not possible.Overview of forwarding typesYou can configure different call forwarding settings foryour station.FWD-VAR-ALL-BOTH on All calls are forwarded tothe saved phone number,the phone number is deletedafter deactivation.FWD-FIXED on All calls are forwarded, thesaved phone number is notdeleted after deactivation.FWD-VAR-ALL-INT on Only internal calls are forwarded.FWD-VAR-ALL-EXT on Only external calls are forwarded.FWD-VAR-BUSY-BOTH on If your station is busy, allcalls are forwarded.FWD-VAR-RNA-BOTH on If you do not answer a call,all calls are forwarded [1] aftera certain length of time.FWD-VAR-RNA-BOTH on If your station is busy or youdo not answer a call, all callsare forwarded after a certainlength of time [1] .[1] This duration is defined by your service personnel.Apart from "Forwarding for intnl" and "Forwarding forextnl", the forwarding types are mutually exclusive. Youcan set and activate one forwarding destination for eachof the two exceptions.42

Basic functionsStep by StepFixed call forwarding (all calls)If you have programmed a destination for fixed call forwarding,forwarding can always be activated and deactivatedusing the key r. The programmed forwardingdestination remains unchanged until you reprogramor delete it.Configuring/modifying a fixed forwarding destinationN Open the Program/Service menu page 30.Destinations? gCall forwarding? gNext forwarding type?Enter destination:Save?Act. FWD-FIXED?Deact call forwarding?jConfirm the option shown.Confirm the option shown. "Variable call forw." is displayed.Confirm the option shown. "Fixed call forw." is displayed.If you have already programmed call forwarding, the callforwarding destination is displayed.Select and confirm the option shown.Enter the phone number of the call forwarding destination.If you have already saved a destination, it is deleted.Confirm, when the phone number is complete.Fixed call forwarding is saved and activated.Activating fixed call forwardingPrerequisite: A fixed call forwarding destination issaved page 43.r Press the key shown. The LED lights up.orc Open the idle menu page 25.Select and confirm the option shown.Deactivating fixed call forwardingr Press the lit key. The LED goes out.orc Open the idle menu page 25.Select and confirm the option shown.Fixed call forwarding is deactivated. The destinationnumber is retained.43

Basic functionsStep by StepDeleting a fixed call forwarding destinationYou can delete the destination for fixed call forwarding.N Open the Program/Service menu page 30.Destinations? gCall forwarding? gNext forwarding type?Delete?Confirm the option shown.Confirm the option shown.Confirm the option shown. "Fixed call forwarding" andthe forwarding destination are displayed.Select and confirm the option shown.The forwarding destination is deleted. If fixed call forwardingwas activated, it is now deactivated. The rkey is deactivated.Activating/deactivating fixed call forwardingYou can also activate/deactivate fixed call forwarding usingthe switch function.N Open the Program/Service menu page 30.Feature settings? gCall forwarding? gSelect and confirm the option shown.Select and confirm the option shown to activate/deactivatefixed call forwarding."Fixed call forw. is on" or "FWD-FIXED off" is displayed.44

Basic functionsStep by StepVariable call forwarding (all calls)In the case of variable call forwarding, programming aforwarding destination activates call forwarding for allcalls. If call forwarding is deactivated, the forwardingdestination is deleted at the same time.Configuring and activating variable call forwardingc Open the idle menu page 25.Act. FWD-VAR-ALL-BOTH?orSelect and confirm the option shown.N Open the Program/Service menu page 30.Destinations? gCall forwarding? gEnter destination:Save?jConfirm the option shown.Confirm the option shown."Variable call forw." is displayed.Select and confirm the option shown.Enter the phone number of the call forwarding destination.Confirm, when the phone number is complete.Call forwarding is saved and activated.If you enter a cross-system number, you mustcomplete your entry by pressing (.Deactivating variable call forwardingDeact call forwarding?r Press the lit key. The LED goes out.orc Open the idle menu page 25.Select and confirm the option shown.Call forwarding is deactivated. The destination numberis deleted.45

Basic functionsStep by StepDestinations? gCall forwarding? gNext forwarding type?FWD-VAR-ALL-INT offAdditional forwarding typesThis description applies for the following forwardingtypes:• Forwarding for intnl• Forwarding for extnl• Forwarding on busy• Call forward. no reply• Forwarding on busy/after timeoutProgramming a forwarding destination activates call forwarding.If call forwarding is deactivated, the forwardingdestination is deleted at the same time.Configuring and activating call forwardingN Open the Program/Service menu page 30.Confirm the option shown.Confirm the option shown.Variable call forwarding is offered first.Confirm until the required forwarding type page 42 isshown in the first line.Confirm until the required forwarding type page 42 isshown in the first line.Forwarding type with status.Enter destination:Save?jrSelect and confirm the option shown.Enter the call forwarding destination number.Confirm, when the phone number is complete.Deactivating variable call forwardingFor "Call forwarding for internal" and "Call forwarding forexternal":Press the lit key. The LED goes out.For all other forwarding types:c Open the idle menu page 25.Deact call forwarding?Select and confirm the option shown.Call forwarding is deactivated and the destination numberis deleted.Call forwarding can also be preconfigured in thesystem page 75.46

Basic functionsStep by StepK 100168KrrDisplaysIn idle mode ( page 24), the following signals remindyou that call forwarding is activated:Fixed/variable call forwardingThe LED lights up.The call forwarding icon and the phone number or, ifnecessary, the name of the forwarding destination areshown.Call forwarding for internal/externalThe LED lights up.Only the call forwarding icon is displayed.There is no display message for the call forwardingtypes "Busy", "No reply" and "Busy or No reply".The LED key does not light up.47

Basic functionsStep by StepUsing callbackIf your phone belongs to an ONS group (parallelcall page 131), please note the following:Callback on busy is only signaled on the busyphone, not in the whole ONS group.Callback on no reply is entered in the mailbox( page 28) on all internal system phones in anONS group.Storing a callbackCallback?Prerequisite: The internal station called is busy or nobodyanswers.Confirm the option shown.If the called party was busy, the callback is automatic.If the called party did not answer, a message isleft in the called party’s mailbox.Accepting a callbackPrerequisite: The internal station called was busy. Youhave saved a callback.Z^ornYour telephone rings.Lift the handset. You hear a ring tone.Press the key shown. You hear a ring tone.Pay attention to the notes on voice encryption page 93.Cancel callback?orIf the party has activated call forwarding( page 42), you will receive the callback fromthe call forwarding destination.Canceling a callbackConfirm the option shown.Do not answer the call. After ringing four times, the callbackis canceled.48

Basic functionsStep by StepNext entry?OResponding to a callback requestPrerequisite: You have received at least one callbackrequest page 28.Press the key shown.Information regarding the caller is displayed page 28.Select and confirm until the required entry is displayed.Output?Select and confirm the option shown.The party is called and the entry deleted from the list.Checking/deleting a saved callbackif nec. RorPrerequisite: You have saved a callback page 48.Press the "Callback" programmed sensor key.c Open the idle menu page 25.Display callbacks?Next callback?Select and confirm the option shown.The newest entry is displayed first.Select and confirm to display additional entries.Deleting a displayed entryDelete?Select and confirm the option shown.Cancel?NorEnding retrievalPress the key shown.Select and confirm the option shown.49

Basic functionsStep by StepSaving phone numbers for redialThis phone number is saved under the idle menuentry "Saved number redial?", and overwritespreviously saved phone numbers. Dial the savedphone number from the idle menu page 39.Saving the current phone numberPrerequisite: You are conducting a call. The other party’sphone number is displayed.Save number?Select and confirm the option shown.Saving any phone numberPrerequisite: Your phone is in idle mode page 24.N Open the Program/Service menu page 30.Destinations? gSaved number redial? gNew entry?Save?jConfirm the option shown.Select and confirm the option shown.Confirm the option shown.Enter the station number.Confirm the option shown.50

Enhanced phone functionsStep by StepEnhanced phone functionsAnswering callsAccepting calls via the headsetoPrerequisite: The headset is connected.The LED flashes when a call is received.Press the key shown. Conduct call.Ending the call:oPress the key shown. The LED goes out.Pay attention to the notes on voice encryption page 93.Answering a call via a DSS keyPrerequisite: You have configured direct station selectionkeys on your telephone page 21 and page 82.Tnor^Press the DSS key.The LED key lights up. You can use speakerphonemode.Lift the handset.Pay attention to the notes on voice encryption page 93.For information on the meanings of the LED displaysof the DSS keys, see page 21.51

Enhanced phone functionsStep by StepAccepting a call for another member of yourteamIf a team member does not answer a call within 15 seconds(system-dependant), the remaining team membershear an alert tone.In idle mode^ Tor TThe phone is ringing. "Call for" is displayed on thephone.Lift the handset and press the flashing "Pickup" key. Youhave now picked up the call.Press the flashing "Pickup" key.Speakerphone mode.Pay attention to the notes on voice encryption page 93.During callsTsPress the flashing "Pickup" key.The first party is placed on hold while you are connectedto the second party.Ending the second call and returning to the firstonePress the key shown.Accepting a specific callYou hear another telephone ring and recognize the number,or a colleague requests that you pick up calls for aspecific phone.Direct call pickup?^jLift the handset.Select and confirm the option shown.Enter the phone number of the phone from which youwish to pick up calls. In this way you can accept the call.Pay attention to the notes on voice encryption page 93.52

Enhanced phone functionsStep by Step^jDisplay called extensionIf the number of the phone in a call pickup group, forwhich you wish to pick up a call, is not displayed (the defaultdisplay for call pickup groups is deactivated), youcan lift the handset and enter the code for "Display onrequest". Contact your service personnel for this code.Lift the handset.Enter the system code for "Display on request" (contactthe relevant service personnel if necessary).The phone number is displayed once you have enteredthe code.Picking up a call in a hunt groupIf configured, you can also be reached using a huntgroup phone number.Z^Your telephone rings.Lift the handset.Pay attention to the notes on voice encryption page 93.Using the speakerphoneA colleague addresses you directly over the loudspeakerwith a speaker call. Speakerphone mode and openlistening are automatically activated.nor ^Answering via speakerphone mode is immediately possible.Lift the handset and answer the call.Placing a speaker call to a colleague page 71.53

Enhanced phone functionsStep by StepMaking callsMaking calls with a direct station selectionkeyPrerequisite: You have configured direct station selectionkeys on your telephone page 21 and page 82.S^ornPress the DSS key.Lift the handset.Press the key and enter speakerphone mode.Pay attention to the notes on voice encryption page 93.For information on the meanings of the LED displaysof the DSS keys, see page 21.Dialing a phone number from a listInformation on the features of the call log as well as adisplay example for an entry is provided on page 29.If your phone belongs to an ONS group (parallelcall page 131), please note the following:A call log is maintained for all phones in an ONSgroup. The call log can be viewed by any internalmember of the ONS group with a system telephone.c Open the idle menu page 25.Unanswered calls? gIncoming calls? gOutgoing calls? gororSelect and confirm the option shown.Select and confirm the option shown.Select and confirm the option shown.The latest entry in the relevant list is shown, see the exampleon page 29.54

Enhanced phone functionsStep by StepDialing a phone number from a listOutput?Select and confirm the option shown.The relevant party is called.Pay attention to the notes on voice encryption page 93.Displaying additional calls in a listNext call?Select and confirm the option shown.Removing an entry from a listDelete?Select and confirm the option shown.Return?orNEnding retrievalSelect and confirm the option shown.Press the key shown.55

Enhanced phone functionsStep by StepUsing speed dialingSpeed dial numbers may contain command or accesscode sequences and may be linked to other speed dialnumbers page 88.Making calls using central speed dial numbersPrerequisite: You know the central speed dial numbers page 88.) Press the key shown.jjThis function must be configured by your servicepersonnel.Enter the system code for "Speed Dial" (contact the relevantservice personnel if necessary).Enter the speed dial number.The connection is immediately established.Pay attention to the notes on voice encryption page 93.Dialing using individual speed dial numbersPrerequisite: You have configured individual speed dialnumbers page 89.N Open the Program/Service menu page 30.Use speed dialing?Select and confirm the option shown.0 ... 9 Press the configured speed dial key.The connection is immediately established.Pay attention to the notes on voice encryption page 93.56

Enhanced phone functionsStep by StepTalking to your colleague with a speaker callYou can place a speaker call to an internal party usingthe loudspeaker on their telephone. You can also usethe functions under "HiPath 4000 as a entrance telephonesystem" page 70.SjZ^ornPrerequisite: A programmed "COM Spk 2way" sensorkey is configured on your phone.Press the "COM Spk 2way" programmed sensor key.Enter the station number.Wait for the tone.Lift the handset and speak to the party who answers.Press the key and enter speakerphone mode.If the party to whom you are speaking has activated"Speaker call protect" on their phone page 96, your speaker call will be received asa normal call.57

Enhanced phone functionsStep by StepDuring a callCall waiting with a direct station selectionkeyPrerequisite: You have configured direct station selectionkeys on your telephone page 21 and page 82.The line of the party you wish to call is busy.R^ornPress the DSS key.The called party accepts your waiting call.Lift the handset.Press the key and enter speakerphone mode.Pay attention to the notes on voice encryption page 93.For information on the meanings of the LED displaysof the DSS keys, see page 21.Using the second call featureYou can specify whether you wish to accept a second call(call waiting) during a call.If your phone belongs to an ONS group (parallelcall page 131), please note the following: Inaddition to an alert tone on the busy phone, thesecond call is signaled with a ring tone on theother phones in the ONS group.Activating/deactivating second callN Open the Program/Service menu page 30.Feature settings? gCamp-on?Activate?Deactivate?orSelect and confirm the option shown.Select and confirm the option shown.Select and confirm the option shown.Select and confirm the option shown.58

Enhanced phone functionsStep by StepAccepting a second call with a sensor keyPrerequisite: "Second call" is activated. The "Pickup"sensor key is programmed.[ You are conducting a call.ZTAn alert tone is audible.Press the "Pickup" sensor key.[ You are immediately connected to the second caller.The first party is placed on hold.Pay attention to the notes on voice encryption page 93.Ending the second call and resuming the first one:s Press the key shown.or\^ Replace the handset and lift it once more.Accepting a second call via the menuPrerequisite: You are conducting a call and the "Camp/Overide" function is activated.Answer camp-on?ZA second call is signaled via the call waiting tone. Thecaller hears the ring tone as if you were free.Select and confirm the option shown.[ You can talk to the second party.The connection to the first party is on hold.Pay attention to the notes on voice encryption page 93.Ending the second call and resuming the first ones Press the key shown.or\^ Replace the handset and lift it once more.59

Enhanced phone functionsStep by StepUsing the Shift keyThe sensor key "Push-Pull" page 21 (must be configuredby the relevant service personnel) can be used forthe following functions:• Consultation (return to waiting call or waiting conference)• Toggle/Connect• Acceptance of a second call• Acceptance of a group callSecond callZTYou hear a call waiting tone. Information for the call isdisplayed.Press the flashing sensor key "Push-Pull". You pick upthe waiting call. The LED lights up.Toggle/Connect[ You are connected with two parties. One party is onhold. The sensor key "Push-Pull" lights up.RPress the sensor key "Push-Pull" to switch to the otherparty. The first party is placed on hold.Consultation[ j You call the second party. The second party does notanswer.SPress the sensor key "Push-Pull" to return to the waitingparty or conference.Group call[ You are connected with a party. A group call is waiting.Information for the group call is displayed.TPress the flashing sensor key "Push-Pull". You pick upthe group call, the first party is placed on hold. The LEDlights up.60

Enhanced phone functionsStep by StepSystem-supported conferenceYou can include up to eight internal and external partiesin a system-supported conference. Parties with systemphones can perform/use all of the functions listed belowat the same time. ISDN phones and external partiesare passive participants – they can only be included inthe current conference.You can include parties and conferences from a remotesystem in your conference. The remote parties can establishand extend their own conference. Parties in thisconference are included in your current conference.However, they cannot perform/use the functions listedbelow.The following functions are supported for all conferenceparticipants with system phones:• Establishing a conference by calling a party, receivinga call, conducting a consultation call or receivinga second call• Accepting a second call and including the caller inthe conference.• Toggling between the conference and a consultationcall or second call• Conducting a consultation call during a conferenceand connecting it to the conference• Connecting conference participants from two independentconferences via a remote network.• Putting the conference on hold, if line keys are configured.• Obtaining an overview of all conference participants• Transferring a conference to a new partyThe functions listed can be performed by all conferenceparticipants simultaneously.61

Enhanced phone functionsStep by StepEstablishing a conferenceIf voice encryption is not active or not availableon a conference party’s phone, the entire conferenceis unsecured. If necessary, more informationabout unsecured connections is availablehere: page 93.Initiating a conference from a single call[ You are conducting a call.Start conference?Conference?Consultation?Conference?Answer camp-on?jjZTorSelect and confirm the option shown.Call the second party.Inform this party that you are initiating a conference.Confirm the option shown.The following message is displayed: "1 is your position"Establishing a conference from a consultation callYou are connected to a party and call a second party.Select and confirm the option shown.Call the second party.Inform this party that you are initiating a conference.Select and confirm the option shown.The following message is displayed: "1 is your position".Establishing a conference from a second callPrerequisite: You are conducting a call and receive asecond call, page 59.An alert tone is audible.Press the "Pickup" sensor key.Only if a "Pickup" sensor key is not configured:Confirm the option shown.[ You are immediately connected to the second caller.The other party is placed on hold.Conference?Select and confirm the option shown.The following message is displayed: "1 is your position".All parties are connected to a single conference.62

Enhanced phone functionsStep by StepAdding a partyAny party in a system conference can extend the conferenceby• calling a specific party and connecting them,• connecting a party from a consultation call to theconference, or• accepting a second call and connecting the caller tothe conference.Conference g 3:08Accepting a station via an unencrypted connectionmeans that the conference is then unsecured;you may receive notification of an unsecuredconnection page 93.Calling a specific party and connecting themYou intend calling another party and connecting them tothe conference.Confirm the option shown.Add to conference?Conference?Return to conference?jConfirm the option shown.Call the new party.Inform this party that you are initiating a conference.Confirm the option shown.The party is connected to the conference.If the new party does not answerSelect and confirm the option shown.Conference g 3:08Extending a conference by adding a consultation callDuring the conference, you wish to hold a consultationcall.Confirm the option shown.Consultation?Conference?Toggle?Release and return?jororSelect and confirm the option shown.Call a party. Hold the consultation call.Select and confirm to connect the party from the consultationcall to the conference.Toggle between the conference and the consultationcall.Select and confirm to end the consultation call and returnto the conference.63

Enhanced phone functionsStep by StepAnswer camp-on?ZTorAccepting a second call and connecting it to theconferenceIf you receive a second call during the conference page 58, you can connect this party to the conference.Prerequisite: You are conducting a call in a conferenceand receive a second call.An alert tone is audible.Press the "Pickup" sensor key.Only if a "Pickup" sensor key is not configured:Confirm the option shown.[ You are immediately connected to the second caller.The conference participants are placed on hold.Conference?Select and confirm to connect the second call to theconference.Transferring a conferenceEach party can transfer the conference to a third partywhom they have called via a consultation call or via the"Add to conference?" function. This party is not a participantin the conference at this point. The conferencecannot be transferred to a second call.Conference g 3:08Consultation?jorConference g 3:08Prerequisite: You are in a conference.Confirm the option shown.Select and confirm the option shown. The conferenceparticipants are placed on hold.Call a party.Confirm the option shown.Add to conference?Transfer conference?Confirm the option shown.j Call a party and announce the transfer.Select and confirm the option shown.You have left the conference.\ Replace the handset.64

Enhanced phone functionsStep by StepDisconnecting a specific participant from theconference23189 Coco gReleaseYou are connected to a conference and wish to disconnectone of the participants.Select and confirm the party you want.Confirm the option shown.If a participant that was connected to the conferencevia an unencrypted line leaves, the conferenceremains unsecured.Hold?ConferenceOn holdRorPutting the conference on holdOn multi-line telephones, you can place the conferenceon hold and conduct another call on a different line,for example.Press the line key.Select and confirm the option shown.The conference is placed on hold.R Press the line key for the conference that is on hold –you are then reconnected to the conference.65

Enhanced phone functionsStep by StepEntering commands using tone dialing(DTMF suffix dialing)After dialing a phone number you can set tone dialing.This allows you to use command entries to control dualtonemultifrequency (DTMF) devices, such as answeringmachines or attendant systems.N Open the Program/Service menu page 30.More features? gDTMF suffix dialing?Select and confirm the option shown.Select and confirm the option shown.You can now enter commands using the keys 0 - 9, theasterisk key, and the pound key.Ending the call also deactivates DTMF suffix dialing.Depending on your system configuration, "DTMFsuffix dialing?" may appear in the display onceyou have finished entering the number. You canthen enter commands immediately after dialingthe phone number.66

Enhanced phone functionsStep by StepSystem-wide parkingOn HiPath 4000 systems, you can park up toten internal and/or external calls and retrieve them onanother phone.There are two options for parking a call:• Automatic park• Manual parkYou cannot park calls if:• All park positions are busy• The park position you wish to use is busy• The station is an attendant console• The call is a consultation call• The call is in a conferenceAutomatically parking a callYou can automatically park a call in a free park positionfrom your phone, and retrieve it on your phone or anotherphone.Call parkSPress the "System Park" programmed sensor key. Thefirst free park slot is used and indicated on the display.The call is now parked.You can also put the call on hold first by confirming"Consultation?" and then parking the call.\ Replace the handset.Retrieving a parked callS Press the "System Park" programmed sensor key.0 ... 9 Enter the park slot number of the parked call and proceedwith the call.67

Enhanced phone functionsStep by StepManually parking a callYou can manually park a call in a free park position fromyour phone, and retrieve it on your phone or anotherphone.Call parkPark to station?Return to held call?Select and confirm the option shown.j Enter the destination number.The call is now parked.\ Replace the handset.If "Park" is not available, you will receive acoustic andalso visual notification.Confirm and continue the call.or\ Replace the handset.You will receive a recall for the call on hold.Retrieving a parked call^ornLift the handset.Press the key and enter speakerphone mode.68

Enhanced phone functionsStep by StepIf you cannot reach a destination ...Call waiting (camp-on)Camp-on?ZPrerequisite: An internal station is busy. You would stilllike to reach your colleague.Select, confirm and briefly wait.Your colleague hears a warning tone during the call. Theprogrammed "Pickup" sensor key is flashing on thephone. If their phone has a display, your name andphone number is displayed.To camp on, you must have received the correctauthorization.Camp on is not possible if the called party has donot-disturbactivated.Busy override – joining a call in progressOverride?ZPrerequisite: An internal station is busy. It is importantthat you reach this colleague.Select, confirm and briefly wait.Your colleague and their call partner hear a warningtone.You can now start talking.To override a call, you must have received the correctauthorization.Call override is not possible if the called party hasstation override security activated.69

Enhanced phone functionsStep by StepHiPath 4000 as an entrance telephonesystem (two-way intercom)You can place a speaker call to an internal party onHiPath 4000 using the loudspeaker on their telephoneto establish a connection. You can initiate a speaker callfrom a consultation call. The following functions areavailable:• System-wide speaker call– to a variable destination– to a fixed destination• Speaker call in a group– to a variable destination– to a fixed destination• Two-way intercom in a group– to a variable destination– to a fixed destination• Announcement to all members of a line trunk groupYou can cancel the speaker call or the announcement byreplacing the handset or, during a consultation call, byretrieving the call on hold.Please ensure for all functions that "Speaker callprotect" is deactivated on the relevant phones page 96.If a speaker call is placed to a party and "Speakercall protect" is activated on their phone, thespeaker call is ignored and a normal call is established.70

Enhanced phone functionsStep by StepSystem-wide speaker callYou can place a speaker call from your phone to any internalparty with a telephone equipped with speakerphonemode or a loudspeaker.Speaker call to a variable destination^ornjorSjZ^n or SPrerequisite: You have programmed the function"Speaker call-one-way" on a key page 81.Lift the handset.Press the key and enter speakerphone mode.Enter the system code for "Speaker call-one-way" (contactthe relevant service personnel if necessary).Press the "Spkr. 1-way" programmed sensor key.Enter the internal number of the party.A connection is immediately established to this destinationstation’s loudspeaker if• the station is not busy• the handset has not been lifted• "Speaker call protect" is not activatedThe caller hears a confirmation tone when the connectionis established and they are free to start speaking.The called party can accept the connection by lifting thehandset.If the called party presses the speaker key or the linekey (if configured), the connection is lost.The same number of speaker calls and normalconnections is possible.71

Enhanced phone functionsStep by StepSpeaker call to a fixed destinationThe system code for "Speaker call-one-way" and thedestination number are programmed on a repdial key page 84.SPress the programmed repdial key. A connection to thedestination loudspeaker is immediately established.Speaker call in a groupYou can also establish a normal connection within agroup or team (with team call = speed dial numbers 0-9 or 00-99 for team members) via a speaker call. Thespeaker call is then initiated by a group telephone.The "COM group speaker call" function is line-independent- all phones can call each other via aspeaker call.^ornjorSj^n or SSpeaker call to a variable destinationLift the handset.Press the key and enter speakerphone mode.Enter the system code for "COM group speaker call"(contact the relevant service personnel if necessary).Press the "COM Group" programmed sensor key.Enter the speed dial number for the correspondinggroup member.A connection is immediately established to this destinationstation’s loudspeaker if• the station is not busy• the handset has not been lifted• "Do not disturb" is not activatedThe called party accepts the DSS call by lifting the handset.If the called party presses the speaker key or the linekey (if configured), the connection is lost.72

Enhanced phone functionsStep by StepSpeaker call to a fixed destinationS^n or SThe system code for "COM group speaker call" and thespeed dial number for the corresponding group memberare programmed on a repdial key page 84.Press the programmed repdial key. A connection to thedestination loudspeaker is immediately established.The called party can accept the connection by lifting thehandset.If the called party presses the speaker key or the linekey (if configured), the connection is lost.Two-way intercom to a variable destination^ornjorSjWhen using the two-way intercom in a group, the loudspeakerand the microphone of the destination phoneare automatically switched on.Lift the handset.Press the key and enter speakerphone mode.Enter the system code for "Speaker call-two-way" (contactthe relevant service personnel if necessary).Press the "COM Spk 2way" programmed sensor key.Enter the speed dial number for the correspondinggroup member.The loudspeaker and microphone of the destinationphone are automatically switched on.Two-way intercom to a fixed destinationThe system code for "Speaker call-two-way" and thespeed dial number for the corresponding group memberare programmed on the repdial key page 84.SPress the programmed sensor key.The loudspeaker and microphone of the destinationphone are automatically switched on.73

Enhanced phone functionsStep by StepAnnouncement (broadcast) to all members ofa line trunk groupZ^ornjorSjZYou can use this function to send an announcement toall members (10 - 40) of a line trunk group.Once you have activated the group call, you will hear aconfirmation tone. You can then begin the announcement.Lift the handset.Press the key and enter speakerphone mode.Enter the system code for "Speaker call-1-way bcst"(contact the relevant service personnel if necessary).Press the "Broadcst Spk" programmed sensor key.Enter the internal phone number of a group member.The loudspeakers on all group phones are automaticallyswitched on and you will hear a confirmation tone. Youcan begin the announcement.\ You end the announcement by replacing the handset.^n or SIf a group member lifts their handset, they are connectedto you and the announcement is ended.If a group member presses the speaker key or the relevantline key for the announcement, they are disconnectedfrom the announcement. If the last remainingmember of the group presses the speaker key or linekey, the announcement ends.74

Enhanced phone functionsStep by StepUsing call forwardingPlease note the description for programming callforwarding page 42.Automatically forwarding callsThe relevant service personnel can configure differentcall forwarding settings in the system for internal andexternal calls and activate these settings for your station.The following calls may be forwarded• All calls without restriction• Calls on busy• Calls on no replyForwarding for all calls without restriction should onlybe configure if the station is only used for outgoing calls(e.g. in an elevator).If you have configured fixed or variable forwarding andthe manual forwarding destinations are not reachable(e.g. busy), calls are automatically forwarded to systemforwarding destinations.Delayed call forwardingThis function is configured by the relevant service personnelfor the system.Prerequisite: The second call feature must be activated page 58.If you have activated "Call forwarding busy/no reply" or"Call forwarding no reply" ( page 42), you will hear acall waiting tone when a second call is received and thecaller information will appear in your display. You thenhave the option of accepting this call before call forwardingis activated (e.g. if you are waiting for an urgentcall).The caller hears the ring tone and is only forwarded toanother station once a set time has elapsed.75

Enhanced phone functionsStep by StepForwarding calls for other stationsYou can save, activate, display and deactivate call forwardingfor another phone, fax or PC station from yourown phone. You must have the PIN of the other stationor have "Call forwarding for other stations" accessrights. In both cases, the relevant service personnel foryour system will provide assistance.Saving a call forwarding destination foranother phone and activating call forwardingN Open the Program/Service menu page 30.Destinations? gForwarding station No.?Variable call forw.?Completed?Completed?Save?jjjConfirm the option shown.Select and confirm the option shown.Confirm the option shown.Enter the number of the other telephone.Confirm the option shown.Enter the PIN(only applicable if your station does not have "Call forwardingfor other stations" access rights).Confirm the option shown.Enter the destination number.Select and confirm the option shown.Call forwarding is now active.76

Enhanced phone functionsStep by StepSaving a call forwarding destination for fax/PC/busy station and activating callforwardingN Open the Program/Service menu page 30.Destinations? gForwarding station No.?Completed?Completed?Save?jjjjConfirm the option shown.Select and confirm the option shown.Enter the code for the call forwarding type you wish toset. Codes are assigned by the relevant service personnel.You can enter the codes applicable to you in the tablebelow:Call forwarding for faxCall forwarding for PCCall forwarding on busyEnter the number of the other station.Confirm the option shown.Enter the PIN(only applicable if your station does not have "Call forwardingfor other stations" access rights).Confirm the option shown.Enter the destination number.Confirm the option shown.Call forwarding is now active.77

Enhanced phone functionsStep by StepDisplaying/deactivating call forwarding foranother phoneN Open the Program/Service menu page 30.Feature settings? gForwarding station No.?Variable call forw.?Completed?Completed?Deactivate?jjorSelect and confirm the option shown.Select and confirm the option shown.Confirm the option shown.Enter the number of the other telephone.Confirm the option shown.Enter the PIN(only applicable if your station does not have "Call forwardingfor other stations" access rights).Confirm the option shown.DeactivatingConfirm the option shown.DisplayingDisplay?3428------------------------->8968Select and confirm the option shown.Sample display:Calls for station 3428 are forwarded to station 8968.78

Enhanced phone functionsStep by StepDisplaying/deactivating call forwarding forfax/PC/busy stationsN Open the Program/Service menu page 30.Feature settings? gForwarding station No.?Completed?Completed?Deactivate?Display?jjjorSelect and confirm the option shown.Select and confirm the option shown.Enter the code for the call forwarding type you wish toset. Codes are assigned by the relevant service personnel.You can enter the codes applicable to you in the tablebelow:Displaying call forwarding for faxDisplaying call forwarding for PCDisplaying call forwarding when busyDeactivating call forwarding for faxDeactivating call forwarding for PCDeactivating call forwarding whenbusyEnter the number of the other station.Confirm the option shown.Enter the PIN (only applicable if your station does nothave "Call forwarding for other stations" access rights).Confirm the option shown.DeactivatingConfirm the option shown.CheckingSelect and confirm the option shown.Changing call forwarding for another stationProceed as for saving/activating call forwarding:for another phone page 76,for fax, PC or busy station page 77.79

Enhanced phone functionsStep by StepLeaving/rejoining a hunt groupPrerequisite: A hunt group is configured for the team.You can leave the hunt group at any time, for example,when you leave your workstation. When you arepresent, you can join it again.You can still be reached via your own phone numbereven when you are not in the hunt group.N Open the Program/Service menu page 30.Feature settings? gJoin hunt group?Deactivate?Activate?orSelect and confirm the option shown.Select and confirm the option shown.Confirm the option shownconfirm the option shown.80

Programming sensor keysStep by StepProgramming sensor keysYou can program frequently used functions or phonenumbers onto the sensor keys on your OpenStage 40/40 G page 21.Configuring function keysSee also page 21.The available functions depend on your configuration.If a function is missing, contact your servicepersonnel.Example: Configuring a "Shift key"SPress and hold the required sensor key.Assign telephony functionSelect and confirm the option shown.orN Open the Program/Service menu page 30.Key function?Change?More features? gShift-Function?SSelect and confirm the option shown.Press the programmable sensor key.ConfirmSelect and confirm the option shown.ConfirmSave?Confirm The "Shift" function key is configured.Briefly touching the key activates the programmedfunction. For functions that can beswitched on/off, such as second call, press onceto switch the function on and again to switch itoff. When the function is switched on, the LEDlights up.The label appears automatically and cannot be altered.The LED display shows the status of the function page 21.81

Programming sensor keysStep by StepConfiguring repdial/direct stationselection keysAssign telephony functionSorYour telephone can be configured so that directstation selection keys cannot be set up, thus facilitatingdata and personal security. Contact yourservice personnel should you have questions.Direct station selection keys can be assigned an internalnumber from the HiPath 4000 network.A typical application of direct station selection keys isthe executive-secretary configuration page 120.You can program repdial keys with external phone numberson two levels. To program the second level, youmust configure a "Shift" key page 81.See also page 21.Prerequisite: You have programmed a sensor key withthe function "Repdial" or "Direct station select" page 81.Press and hold the required sensor key.Select and confirm the option shown.N Open the Program/Service menu page 30.Destinations? gRepdial?Direct Station Select?Enter new number?Completed?82orRorDSSjConfirm the option shown.Select and confirm the option shown.Select and confirm the option shown.Press the configured repdial key,Press the configured direct station select key.Defining the phone numberEnter the numberConfirm the option shown.Confirm the option shown. Your entry is saved.

Programming sensor keysStep by StepDefining a labelUse Destination Number?R 220870orUse Destination Name?R MatthewsorCreate Personal Label?Confirm the option shown.The phone number entered is displayed as the key label.Select and confirm the option shown.If the number entered is assigned a name inHiPath 4000, you can display this as a key label.Select and confirm the option shown.Save?Gerard MatthewYou can enter any name. For more information, see page 85.Select and confirm the option shown. Your entry issaved.83

Programming sensor keysStep by StepAdditional repdial key functionsPrerequisite: You have defined a phone number for arepdial key and are still in the menu page 82.Entering an automatic consultation callEnter Consult?Select and confirm the option shown. "RF" appears inthe display.jAdd the destination number.If you press this key during a call, a consultationcall is immediately set up. The first party is placedon hold, the number of the saved destination isdialed.Entering a number with a pause (example)Enter Pause?Select and confirm the option shown. The displayshows: "P".jEnter additional numbers.A pause is three characters long.Repdial keys with enhanced functionsSome functions are not available via the menu - youmust enter codes to access them. These codes areconfigured in the HiPath 4000 system. You can obtainthese codes from your service personnel.Example: Locking the phone with simultaneous callforwarding)20 Enter the phone locking code.The codes used here are examples and may differfrom the settings in your system.(47 Activate the code for call forwarding.j Enter the destination phone number.In networked systems, the sequence must endwith (.84

Programming sensor keysStep by StepChanging the labelYou can also subsequently change the label specifiedwhen programming a repdial/DSS key.You cannot change the labels on function keys.Changing the labelDestinations? gN Open the Program/Service menu page 30.Confirm the option shown.Repdial?Direct Station Select?Edit Label?Create Personal Label?orSSelect and confirm the option shown.Select and confirm the option shown.Press the required repdial/DSS key.Select and confirm the option shown.Select and confirm the option shown.Backspace?Save?Delete?j Enter text via the keypad page 22.Confirm the option shown. Deletes characters to theleft.Select and confirm the option shown. Your entry issaved.Select and confirm the option shown. Deletes the label.Adapt the contrast of the key label to your surroundings page 125.85

Programming sensor keysStep by StepProgramming the immediate dialingkeyYou can program a key, without having previously configureda repdial key, so that it is immediately programmedwith the number and label of the destination.SPress and hold the required sensor key.Edit selected dialingConfirmNumber:ConfirmjEnter the destination number.Label:Select and confirm the option shown.jEnter the destination name.Save & exitSelect and confirm the option shown.86

Programming sensor keysStep by StepDeleting sensor key programmingDelete?SDeleting a function/phone number/labelPress and hold the required sensor key.Select and confirm the option shown.Deleting a phone number/labelDestinations? gN Open the Program/Service menu page 30.Confirm the option shown.Repdial?Direct Station Select?Delete?orSSelect and confirm the option shown.Select and confirm the option shown.Press the required repdial/DSS key.Select and confirm the option shown.87

Saving speed dial numbers and appointmentsStep by StepSaving speed dial numbers andappointmentsCentral speed dial numbersSpeed dial numbers are configured by your servicepersonnel.Speed dial numbers are saved in the system.Your service personnel will provide you with the centralspeed dial directory, for example, in print form.Making calls using speed dial numbers page 56.Speed dialing with extensionsSpeed dial numbers with sequences are configuredby your service personnel.Functions and phone numbers, as well as additional accesscodes, can be saved on a speed dial number.As the number of characters for a speed dial entry is limited,you can link up to ten speed dial numbers for longersequences.Example:You want to lock your phone and simultaneously activatecall forwarding when you leave your office. Thesetwo actions can be saved as a sequence on a speed dialnumber.Another speed dial number can be saved to release thephone lock and deactivate call forwarding.Making calls using speed dial numbers page 56.88

Saving speed dial numbers and appointmentsStep by StepIndividual speed dial numbersThis function must be configured by your servicepersonnel.You can program the keys 0 to 9 withten frequently used phone numbers.N Open the Program/Service menu page 30.Destinations? gSpeed dial features?New entry?Save?jjConfirm the option shown.Select and confirm the option shown.Press the required speed-dial key. If the key is already inuse, the programmed phone number appears on thescreen.Confirm the option shown.Enter the station number.Confirm the option shown.Your entry is saved.Making calls using speed dial numbers page 56.89

Saving speed dial numbers and appointmentsStep by StepAppointments functionYou can configure your phone to call you to remind youabout appointments. You must save the required calltimes. You can do this for the next 24 hours.Saving appointmentsN Open the Program/Service menu page 30.Reminder?New reminder?Save?jSelect and confirm the option shown.The display indicates whether a reminder has alreadybeen saved.For the first appointment: Confirm the option shown.For additional appointments: Select and confirm the optionshown.Enter a 3-digit or 4-digit time, such as 845 (= 8.45 am)or 1500 (= 3.00 pm).Confirm the option shown.Deleting saved remindersN Open the Program/Service menu page 30.Reminder?Next reminder?Delete?NSelect and confirm the option shown.A saved reminder is displayed.Confirm, if you have multiple reminders saved.Select and confirm the option shown.Press the key shown.Using timed remindersReminder :Prerequisite: You have saved a reminder. The savedtime arrives.The phone is ringing.^ Lift the handset. The appointment time is displayed.\ Replace the handset.If you do not lift the handset, the phone rings severalmore times and "Reminder" is displayed beforethe reminder is deleted.90

Dialing with call charge assignmentStep by StepDialing with call charge assignmentYou can assign external calls to certain projects.Prerequisite: Project numbers (1 - 5) are configured forcertain projects and you have an account code (projectcode) for the project.Dialing with project assignmentN Open the Program/Service menu page 30.j Enter a service code between 61 (for project number 1)and 65 (for project number 5).jorEnter the PIN.N Open the Program/Service menu page 30.PIN / COS?PIN 1?PIN 2?if nec.jSelect and confirm the option shown.Confirm the option shown.Select and confirm PIN 2 to PIN 5.Enter the external phone number.Then make a call as usual page 32.Project assignment is temporary. It is automaticallyswitched off if you have not used yourphone, for example, for five minutes.91

Dialing with call charge assignmentStep by StepCall duration displayCall duration display is configured by the relevant servicepersonnel. The display can show either call durationor call charges. It can also be switched off.The call duration appears in the first line of the displayon the right as HH:MM:SS and in 24-hour format. It isshown 10 seconds after the call starts.The call charge display feature must be requested fromthe network operator and configured by the relevantservice personnel.Privacy/security voice encryptionPlease see also the explanations on page 12.Displaying status in idle modeYou can see whether voice encryption is active on yourphone from the display, when the phone is in idle mode.If "Voice encryption?" does not appear in the idlemenu, the function is not activated.c Open the idle menu page 25.Voice encryption?enabledalways enabledorSorSelect and confirm the option shown.Press the "Sec Status" programmed sensor key.The status display corresponding to the security modeis shown.Your phone is in "Secure Mode" page 12.Your phone is in "Cipher Mode" page 12.92

Dialing with call charge assignmentStep by StepDisplaying status in call modeDuring calls, you can check if your call is secure.23189 Coco g 01:39gVoice encryption?orR or SCall encryptedCall not encryptedorSelect the desired station.Open the context menu.Select the option shown.Press the "Sec Status" programmed sensor key.The call is secure.The call is not secure.Notes on voice encryptionUnencrypted connection warningYour service personnel can define on your communicationsystem whether you are notified of unencryptedcalls and how.ZWarning tone.and/orCall not encryptedDisplay.You will then receive a warning tone and/or a messageon the display when you accept a call, accept a consultationcall or are connected to a conference and the connectionto a station is unencrypted.Notification of an encrypted connection23189 Coco g 01:39RA closed padlock symbol appears next to the caller ID.The LED of the programmed sensor key "Sec Status" ison.Notification of an unencrypted connection23133 Yves g 01:63SAn open padlock symbol appears next to the caller ID.The LED of the programmed sensor key "Sec Status" isnot on.93

Dialing with call charge assignmentStep by StepLocking the telephone to preventunauthorized useYou can prevent unauthorized parties from using yourphone during your absence.You can see whether the function is activated or deactivatedfrom the corresponding icon in the status bar onthe display page 24.Prerequisite: You have received a personal identificationnumber (PIN) from the relevant service personnel.Locking the telephone to prevent unauthorized useN Open the Program/Service menu page 30.PIN / COS? gChange COS?Select and confirm the option shown.Select and confirm the option shown.or( Hold down the key shown.jEnter the PIN (code no.).When the phone is locked, a special dial tonesounds when the handset is lifted. Within theHiPath 4000 system, users can make calls asnormal.Unlocking the phone( Hold down the key shown.jiEnter the PIN (code no.).Confirm the option shown.If your entry is correct, "Carried out" is displayed.94

Dialing with call charge assignmentStep by StepActivating/deactivating "Do not disturb"If you do not wish to take calls, you can activate do notdisturb. Internal callers hear the ring tone and receivethe message "Do not disturb".External callers are redirected to the attendant console.The relevant service personnel can set forwarding destinationsfor do not disturb so that internal and externalcalls can be forwarded.If your phone belongs to an ONS group (parallelcall page 131), please note the following:Do not disturb can be activated/deactivated onany phone in the ONS group - it then applies to allphones in that group.Prerequisite: The relevant service personnel have activateddo not disturb for all HiPath 4000 stations in yoursystem.N Open the Program/Service menu page 30.Feature settings? gDo not disturb?Activate?Deactivate?orSelect and confirm the option shown.Select and confirm the option shown. The displayshows whether do not disturb is activated or deactivated page 24.Confirm the option shown.confirm the option shown.An icon in the status bar page 24 reminds youthat "Do not disturb" is activated.The attendant can bypass "Do not disturb" andreach you.If the relevant service personnel have blocked"Do not disturb" generally for HiPath 4000, themenu option "Do not disturb?" does not appear inthe Program/Service menu.95

Dialing with call charge assignmentStep by StepActivating/deactivating "Speaker callprotect"You can block speaker calls to your phone. If a caller attemptsto contact you via a speaker call, the connectionis established as a normal call.N Open the Program/Service menu page 30.Feature settings? gSpeaker call protect?Activate?Deactivate?orSelect and confirm the option shown.Select and confirm the option shown.The display shows whether "Speaker call protect" is activatedor deactivated.Confirm the option shown.confirm the option shown.Caller ID suppressionDisplay suppression only applies to a subsequent calland is not saved in the case of saved number redial page 39.N Open the Program/Service menu page 30.More features? gDisplay suppression?jSelect and confirm the option shown.Confirm the option shown. You will hear the dial tone.Enter the number of the party you wish to call. If thecalled party accepts the call, your number is not displayed.96

Dialing with call charge assignmentStep by StepIdentifying anonymous callers(trace call)This function must be configured by your servicepersonnel.You can identify malicious external callers. You canrecord the caller’s phone number during a call or up to30 seconds after a call. In this case, you should nothang up.N Open the Program/Service menu page 30.More features? gCall tracing?Select and confirm the option shown.Select and confirm the option shown.If the trace is successful, the transmitted data isstored by your network operator. Contact yourservice personnel.97

More functions/servicesStep by StepMore functions/servicesUsing another telephone like your ownYou can log on to another phone in the HiPath 4000 systemusing your personal identification number (PIN).This also applies to telephones in networkedHiPath 4000 systems, for example, at other companysites). On another phone, you can• make calls using cost center assignment,• make calls using project assignment,• query your mailbox,• use your individual speed dial numbers and a numbersaved on your phone for redial• enter appointmentsWith an internal PIN you can forward calls for you to otherphones at your location ("follow me" call forwarding).Logging on to another phonePrerequisite: You have received a PIN from your servicepersonnel. Within your own HiPath 4000 system,you will need an internal PIN. For other HiPath 4000systems in the network, you will need a network-widePIN.N Open the Program/Service menu page 30.PIN / COS? gPIN 1?jjorSelect and confirm the option shown.Select and confirm the option shown.If you have several PINs and wish to use a different one,select the other PIN.At the display "Enter station no:" or "Enter ID", you areprompted to enter your PIN.In your local HiPath 4000 system:Enter your internal PIN.In your local system and other HiPath 4000 systemsin the network:j Enter the two-digit node ID of your local HiPath 4000system (ask the relevant service personnel).98

More functions/servicesStep by Stepj (j (Enter your own phone number and press the poundkey.Enter the network-wide PIN and press the pound key.Making a call after successful logonnorjYou will hear the dial tone."Please dial" appears in the display.Press the key shown.Enter a phone number immediately.Setting up "follow me" call forwarding followingsuccessful identificationCall forw. - follow me?Save?Select and confirm the option shown.Select and confirm the option shown.Call forwarding is now active.Logging off from another phoneN Open the Program/Service menu page 30.PIN / COS? gDeactivate PIN?Select and confirm the option shown.Select and confirm the option shown.You are automatically logged off if the otherphone remains unused for several minutes.99

More functions/servicesStep by StepTransferring your own connection toanother phone (mobility)You can transfer the settings configured on your phone(optiPoint or OpenStage) with most of your functionsand properties (phone number, key assignment, authorization)to another optiPoint or OpenStage. The "homephone" is disabled and the "guest phone" becomes"your" phone. The original settings on the "guest phone"are also deactivated, which is why you must ask yourservice personnel to configure call forwarding for therelevant number page 42. The transfer remains intactuntil you log off the "guest phone". Settings can alsobe transferred network-wide.Moving the connection to the "guest telephone"Log on to your connection at a "guest phone".N Open the Program/Service menu page 30.Mobile HFA Logon?Select and confirm the option shown.j( Enter the phone number of the "home phone" and pressthe pound key.j ( Enter the code number and press the pound key.Enter code!Mob. HFA Logon startedThe logon procedure starts.Your own phone number will appear, preceded by themobility icon, in the last line when you are correctlylogged on page 24.You can no longer see the original user settings for the"guest telephone" but you can now use your connection.Your "home phone" cannot be used in the meantime.100

More functions/servicesStep by StepReconnecting to the "home telephone"Logging off via the "guest phone"If you no longer need your connection on the "guestphone" or if you want to switch back to your "homephone", log off the "guest phone".N Open the Program/Service menu page 30.Mobile HFA Logoff?Select and confirm the option shown.Mob. HFA Logoff startedThe logoff procedure starts.Logging off via the "home phone"If you forgot to log off the "guest phone", you can do itnow on the "home phone".Display on the "home phone".Mobile forced logoffCancel mobilityConfirm the option shown.orjPress any key on the phone.If the "mobility password" was activated by your servicepersonnel, you are prompted to enter it now.Enter mobility passwordjEnter code!Enter the "mobility password".The "guest phone" is now available with its originalphone number, properties and functions. Any call forwardinginstruction set can be deleted now.The "home phone" is active once again and you can useyour phone as usual.101

More functions/servicesStep by StepMoving the connection to the next telephoneIf you want to move your connection from the first"guest telephone" to a second "guest telephone", logonto the second "guest telephone" in the usual fashion(see page 100).The message "Log off successful" is output on the first"guest telephone". The "home telephone" remainslocked. You can now use the second "guest telephone"in the same way as the first one.102

Making calls via multiple linesStep by StepMaking calls via multiple linesLine keysThe programmable sensor keys on multi-line phonesfunction as line keys. Each key that is assigned the function"line" is handled as a line. This means up to six linescan be configured.A distinction is made between primary and secondarylines. Each of these line types can be used on a privateor shared basis page 104.Line keys are configured by the relevant service personnel.The following diagram shows how telephones withmultiple line keys are connected in a team.3234 Mr. Matthews’ phone number, 3235 is Mr. Miller’sphone number and 3236 is Mr. Sadler’s phone number.On all three phones, calls can be made via all threelines. However, the line of your own extension numberis always the primary line.3234 (primary line)3235 "Miller"3236 "Sadler"Mr. Matthews’ phone3235 (primary line)3234 "Matthews"3236 "Sadler"Mr. Miller’s phone3236 (primary line)3234 "Matthews"3235 "Miller"Mr. Sadler’s phone103

Making calls via multiple linesStep by StepPrimary lineAll multi-line telephones have a primary line. This linecan be reached in the usual manner via your publicphone number. Incoming calls are signaled on this line.Secondary lineThe secondary line on your phone is used as a primaryline by another subscriber in the system. Your primaryline, which is configured on another telephone in thesystem, simultaneously functions as the secondary lineon that telephone.Line utilizationPrivate lineA line that is used by a single telephone. This line cannotbe used as a secondary line by another telephone.Shared lineTo avoid conflict between the individual multi-linephones, you can configure the functions "Do notdisturb" and "Call forwarding" exclusively for theprimary line.A line that is configured on multiple telephones. Theline status (if configured) is displayed for all telephonesthat share this line. If, for example, a shared line is beingused by a telephone, a status message indicating thatthis line is busy is displayed on all other telephones.Direct call lineA line with a direct connection to another telephone.You can see the status of the line from the LED.104

Making calls via multiple linesStep by StepLED displays on line keysLEDExplanationS Off – The line is in idle mode.– Incoming call on the line.T Flashing [1] – Hold reminder is activated.– The line is on "Hold".R On – The line is busy.[1] In this manual, flashing sensor keys are identified by this icon, regardlessof the flashing interval. The flashing interval representsdifferent statuses, which are described in detail in the correspondingsections of the manual.PreviewYou are making a call on a single line. The LED on anotherline key flashes quickly. The "Preview of Line" functionshows you who is calling on this line. This informationappears in your display. You can also determinewhich caller is waiting on a line key, if you have placedthem on "hold" or "exclusive hold". You can also displayinformation about the caller on the active line.Prerequisite: You have accepted a call on a line key. Theline key LED flashes quickly and the "Preview" is configured.Activating preliminary displaySTPress the "Preview" programmed sensor key. The LEDlights up.Press the required line key.Information about the caller or the party on hold orparked is displayed.Deactivating preliminary displayRPress the "Preview" programmed sensor key. The LEDgoes out.The menu line and call duration are displayed again.105

Making calls via multiple linesStep by StepAnswering calls with the line keysIf several calls arrive at the same time, you can answercalls as normal in the sequence in which they are offered.However, you can also answer calls preferentially.Prerequisite: The relevant service personnel have definedthe sequence in which incoming calls should berouted to line keys.Answering calls in the sequence in whichthey are offered^ornYour telephone rings (call). The caller ID is displayed.The LED of the line key offered flashes quickly.Lift the handset.Press the key and enter speakerphone mode.Answering calls preferentiallyT^ornYour telephone rings (call). The caller ID is displayed.The LED of the line key offered flashes quickly. TheLEDs of the other line keys also flash quickly.Press the preferred line key. The caller ID is briefly displayed.Lift the handset.Press the key and enter speakerphone mode.106

Making calls via multiple linesStep by StepDeactivating/activating ringing (call)If you are making a call on one line, ringing for other incomingcalls can disturb your current call. If the "Ringercutoff" function is activated, your telephone no longerrings. Incoming calls are then only signaled when thecorresponding line key flashes."Ringer Off" with programmed sensor keySRTo deactivate ringing:Press the "Ringer Off" sensor key. The LED lights up.The phone does not ring for incoming calls.To activate ringing:Press the "Ringer Off" sensor key. The LED goes out.The phone rings for incoming calls.Via the Program/Service menuN Open the Program/Service menu page 30.Feature settings? gRinger cutoff?Deactivate?Activate?orSelect and confirm the option shown.Select and confirm the option shown.Confirm the option shownconfirm the option shown.107

Making calls via multiple linesStep by StepDialing with line keys220807active^ornRjYour phone can be configured with automatic or selectableline seizure. The relevant service personnel definewhether a line should be automatically seized when thehandset is lifted or speakerphone mode is activated,and which line this should be.The display "Please select a line"prompts you to seize a line when you lift thehandset or press the speaker key.Dialing with automatic line seizureLift the handset.Press the key shown.The display briefly shows the line number and statusand then prompts you to dial.Example:The line 220870 is selected automatically.The line key LED for 220870 lights up.Enter the station number.Dialing with selectable line seizurePlease select a line220807active^ornSRjLift the handset.Press the key shown.You are prompted to press a free line key.Press a free line key. The LED lights up.Example:The line 220870 is selected automatically.The line key LED for 220870 lights up.Enter the station number.108

Making calls via multiple linesStep by StepHolding a call on the trunk keySPrerequisite: The "Hold" key is programmed on yourtelephone.Press the "Hold" key.The trunk key LED is flashing slowly.Your HiPath 4000 system can also be configured,so the call is held by pressing the trunk key.Please test this or, if necessary, ask your servicepersonnel.109

Making calls via multiple linesStep by StepPlease select a line^ornSSaved number redial for a specific lineIf this type of saved number redial is configured on yoursystem, you can save a phone number for subsequentredial on a particular line page 111. The saved phonenumber is dialed using the line key and the saved numberredial key.Lift the handset.Press the key shown.Display.Press the applicable line key. The LED lights up., Press the key shown.If you save a redial on a specific line, this can beoverwritten by another team member.Last number dialed for a specific lineLast number redial?^ornS^ornThe last phone number dialed via your primary line issaved.If this type of saved number redial is configured on yoursystem, every last number dialed for the current line isautomatically saved for redial.Lift the handset.Press the key and enter speakerphone mode.Press the required line key. The LED lights up.Confirm the option shown.Lift the handset.Press the key and enter speakerphone mode.110

Making calls via multiple linesStep by StepSaving phone numbers for "Redial on aline"Prerequisite: "Saved number redial for a specific line" isconfigured and not "Saved number redial (last numberdialed)".Saving the dialed phone number or a caller’s phonenumberYou have called a party on a particular line and this callis still in progress. Or, you were called by another partywhose phone number is displayed, and this call is still inprogress., Press the key shown. The phone number is saved forthe current line.n Press the key shown. The LED goes out.or\ Replace the handset.Line mailboxCallers who wish to reach you when you are absent canleave a message on the mailbox for the relevant line.Both voice and fax messages can be stored in the mailbox(if so configured).Prerequisite: A mailbox is configured for one or morelines.Please note that only one user can edit one mailbox atany time.If your phone belongs to an ONS group (parallelcall page 131), please note the following:Signaling is available for the mailbox (MWI) on allphones in an ONS group.111

Making calls via multiple linesStep by StepRetrieving messagesRIf new messages that have not yet been retrieved are inthe mailbox and a programmable sensor key has beenassigned the function "Mailbox", the LED of this keylights up.Please refer to the information on page 28.Press the "MBLN" sensor key.Information regarding the caller is displayed page 28.Responding to a callback requestA callback request is displayed.Output?Select and confirm the option shown. The party iscalled on the relevant line.Next entryMore than one entry is available.Next entry?Select and confirm the option shown. The next entry isdisplayed.Deleting mailbox entriesThe relevant entry is displayed.Delete?Select and confirm the option shown.Ending message retrievalNPress the key shown.orCancel?Select and confirm the option shown.Undeleted entries in the mailbox remain saved. If unansweredcallback requests are present, the programmed"MBLN" key remains lit.112

Making calls via multiple linesStep by StepIdentifying the line usedIf several lines are occupied at the same time, you candetermine which one you are currently using for a call.With a programmed sensor keySPress the "Line in Use" programmed sensor key.Via the menuN Open the Program/Service menu page 30.More features? gShow used line?Select and confirm the option shown.Select and confirm the option shown.The line number and status of the line currently in useare displayed page 27.Making calls on multiple linesalternatelyTTPrerequisite 1: The relevant service personnel havespecified that when you change lines, the lines are holdand can only be disconnected by replacing the handsetor pressing the release key.Prerequisite 2: You are connected to multiple partiesvia two or more lines. These may be callers( page 106) or called parties ( page 108).You are making a call, for example, on line 1. The linekey of the station on hold blinks slowly.Press the flashing line key 2. The first call party is onhold on line 1.Press the flashing line key 1. The second call party is onhold on line 2.You can switch between lines as often as you wish.113

Making calls via multiple linesStep by StepEnding the connection on a line keyn Press the key shown. The LED goes out.or\ Replace the handset.Entering a call on a line(three-party conference)RPrerequisite: A call is in progress on one of the lines.The line key LED lights up.Press the line key. You and the parties already connectedcan hear the conference. All three parties can speakwith one another. The LED remains lit.You cannot enter a conference, if the function "Privacy"is deactivated on your line.If one of the three parties hangs up, the other tworemain connected.If a connection remains between you, as the enteringparty, and one of the other parties who previouslyoccupied the line, consultation is no longerpossible.Allowing or blocking a party fromjoining a callAllowing a party to join a callYour primary line may be configured so that other partiesmay not join calls on that line when it is busy. In thiscase, you can allow other parties to join a call. This authorizationapplies to the current or the next call.[ You are already conducting a call on one line.or^ Lift the handset.With a programmed sensor keySPress the "Privacy" programmed sensor key.114

Making calls via multiple linesStep by StepVia the menuN Open the Program/Service menu page 30.More features? gPrivacy off?Select and confirm the option shown.Select and confirm the option shown.Other parties can now join the call.Blocking other parties from joining a callIf your phone is not already set to block other partiesfrom joining, you can make this setting manually. Thisblock applies to the current or the next call.[ You are already conducting a call on one line.or^ Lift the handset.With a programmed sensor keyRPress the "Privacy" programmed sensor key.Via the menuN Open the Program/Service menu page 30.More features? gPrivacy on?Select and confirm the option shown.Select and confirm the option shown.Other parties are now blocked from joining the call.Ending the connection on a line keyn Press the key shown. The LED goes out.or\ Replace the handset.115

Making calls via multiple linesStep by StepThird-party monitoringDuring a call, a predefined party can be prompted to jointhe call as a "witness" using the "Slnt Mon Req" programmedsensor key. Your call partner is not informedthat a "witness" is joining the call. The "witness" cannotparticipate in the call; they can only hear what is beingsaid.When configuring and using third-party monitoring,please note the applicable data protectionregulations.S^orTPrerequisite: Third-party monitoring is configured inyour system and the programmed sensor key "Slnt MonReq" is configured on your phone. You are conducting acall. "Privacy" must be deactivated.Briefly press the "Slnt Mon Req" programmed sensorkey twice. The "witness" hears a special tone on theirphone and the message "Connect witness or tape" appearson their display.The "witness" lifts the handset.The "witness" presses the line key for the line on whichthe call is being conducted.The "witness" can now listen to the call without beingnoticed.Only the "witness" may end silent monitoring, byhanging up or pressing the line key.116

Making calls via multiple linesStep by StepHolding and re-accepting a call on atrunk keySorPrerequisite: You have accepted a call on a line key( page 106) or you are conducting a consultation call.Briefly press the line key you are currently using,Hold?Select and confirm the option shown.The line key where the call is on hold flashes slowly. Thecall can be continued on any phone in the team wherethe LED for this line key is flashing.Retrieving the callTPress the flashing line key. Proceed with your call.Private hold?SorTExclusively holding and re-acceptinga call on a trunk keyPrerequisite: You have accepted a call on a line key oryou are conducting a consultation call that only you canor wish to continue.Press the "Excl. Hold" programmed sensor key.Select and confirm the option shown.The line key where the call is parked, flashes slowly.The call can be continued on your phone only and is notsignaled on any other phone.Retrieving the callPress the flashing line key. Proceed with your call.117

Making calls via multiple linesStep by StepDirect call pickup?^jSAccepting a specific held lineA colleague in an open-plan office has parked a call on aline key and requests that you accept the call. You donot have access to this line.Lift the handset.Select and confirm the option shown.Enter the phone number of the phone where the call isparked. In this way you can accept the call.Forwarding calls on linesWhen you activate call forwarding for a shared line( page 104), the line is generally also forwarded toother phones.The process for configuring call forwarding for a specificline is identical to the call forwarding process alreadydescribed. You must simply ensure that the requiredline is already seized.Press the line key for the required line. The LED lightsup.Please read the additional notes on page 42.118

Making calls via multiple linesStep by StepRing transferIf you temporarily leave your workstation or do not wishto be disturbed, you can transfer incoming calls to yourline to another destination. A "RTRLN" (ring transfer/line)sensor key can be programmed for each line.ActivatingSPress the "RTRLN" programmed sensor key. The LEDson your phone and on the destination phone light up.When you receive a call, the line key flashes but thephone does not ring. The call is signaled on all otherteam phones.DeactivatingRPress the "RTRLN" programmed sensor key. The LEDgoes out. Calls are signaled on the phone once more.119

Making calls in an executive-secretary teamStep by StepMaking calls in an executivesecretaryteamAn executive-secretary team is configured by the relevantservice personnel and may include up tofour executive and up to two secretary telephones.For information on the meanings of the LED displaysof the DSS keys, see page 21.Calling an executive or secretaryphoneCalling an executive/secretary phoneS^ornOn the secretary phone, a DSS key is configured as "executive"and on the executive phone, a DSS key is configuredas "secretary".Example: calling the secretary from the executivephoneThe LED is not lit – the secretary is not on a callPress the "secretary" DSS key.Lift the handset.Press the key and enter speakerphone mode.The LED is lit – the secretary is on a callR^ornPress the "secretary" DSS key.Camp-on to the secretary phone. The called party hearsa tone and the "Pickup" programmed sensor key flashes.Lift the handset.Press the key and enter speakerphone mode.DSS from the secretary to the executive functionsin the same way, using the "executive" DSSkey.120

Making calls in an executive-secretary teamStep by StepAccepting calls for the executive phoneat the secretary phone^ornWhen a call is received for the executive phone, thesecretary phone rings.Lift the handset.Press the key and enter speakerphone mode.Accepting calls for the executive phonewhen already on a callYou are conducting a call.The executive phone receives a call.[ Ask your call partner to wait.TPress the "Pickup" programmed sensor key.Ending the call and returning to the first call:sPress the key shown.Continue the call with your initial call partner.Transferring a call to the executive phoneSPrerequisite: You have accepted a call for the executivephone on the secretary phone.Press the "executive" DSS key. You are connected to theexecutive phone.With announcement[ Announce the call partner.\ Replace the handset.Without announcement\ Replace the handset immediately.121

Making calls in an executive-secretary teamStep by StepTransferring calls directly to theexecutive phoneWhen the secretary is out of the office, calls for the executivecan be transferred directly to the executivephone. This transfer can be made on the secretaryphone or on the executive phone.SRActivatingPress the "RT Executive" programmed sensor key. TheLED lights up.DeactivatingPress the "RT Executive" programmed sensor key. TheLED goes out.Calls for the secretary phone are not transferred,only calls for the executive phone.Accepting calls on the executivephoneThe secretary phone does not answer a call for the executive.After 15 seconds (system-dependant), an alerttone sounds on the executive phone. The displayshows the caller’s name.^TLift the handset.Press the "Pickup" programmed sensor key.Accepting a call for another executivesecretary teamIf multiple executive-secretary teams are configured,you can also accept calls for other teams.^Lift the handset.T Press the programmed sensor key, for example, "Exec 3".Call pickup is also possible during a call. Ask yourcall partner to wait briefly and then press theflashing programmed sensor key.122

Making calls in an executive-secretary teamStep by StepUsing a second (executive) telephonePrerequisite: A second phone is configured for the executive.A "Group Park" sensor key is programmed onthe first and second executive phones.Parking a call on the first phone:SPress the "Group Park" programmed sensor key. TheLED lights up.Continuing a call on the second phone:^TLift the handset.Press the "Group Park" programmed sensor key.Activating/deactivating a secondexecutive callOn the executive phone, you can configure calls to goto the secretary phone when you are on a call. If you areon a call and are expecting another important call, it maybe useful to activate the second call feature.N Open the Program/Service menu page 30.Feature settings? gCamp-on?Activate?Deactivate?orSelect and confirm the option shown.Confirm the option shown.Confirm the option shownconfirm the option shown.123

Making calls in an executive-secretary teamStep by StepUsing signal callIf a "Buzz" programmed sensor key is configured onyour executive phone, you can press a key to send a signalcall to a specific destination phone (e.g. to a secretaryphone). On the destination phone, the phone numberof the transmitting phone is also briefly displayed forthe signal call.You can press the programmed sensor key in idle modeand while on a call (once or several times).If a "Buzz" programmed sensor key is not configured,you can lift the handset and enter the "Signal call" codeto send a signal call to the destination phone.Placing a messenger callYou can place a messenger call by pressing a key, if thiskey is configured on the executive phone. Programminga sensor key with a function page 81.Defining a representative for thesecretaryCalls for the executive that arrive at the secretary phonecan be forwarded to another phone. To do this, youmust configure a "Alt. Answer" programmed sensor key.The procedure for doing this is identical to the proceduredescribed in chapter "Configuring function keys" page 81 (in this case: Representative).Activating the representative:SPress the "Alt. Answer" programmed sensor key. TheLED lights up.Deactivating the representative:RPress the "Alt. Answer" programmed sensor key. TheLED goes out.124

Individual phone configurationStep by StepIndividual phone configurationAdjusting display settingsAdjusting the display to a comfortable readingangleYou can swivel the display unit. Adjust the display unitso that you can clearly read the screen.Setting contrastThe display has eight contrast levels that you can set accordingto your light conditions.+ or - Press one of the keys shown in idle mode page 25.Display contrast?Select and confirm the option shown.+ or - Change the display contrast. Keep pressing the key untilthe desired contrast is set.i Save.Adjusting displays on the OpenStagekey moduleYou can adapt the contrast for a connectedOpenStage key module to the lighting conditions ineight levels.Label contrast?+ or - Press one of the keys shown in idle mode page 24.Select and confirm the option shown.+ or - Keep pressing the key until the desired contrast is set.i Save.125

Individual phone configurationStep by StepAdjusting audio settingsOptimize the audio settings on your OpenStage for yourenvironment and according to your personal requirements.Adjusting the ring volume+ or - Press one of the keys in idle mode page 24 or whilea call is in progress.Ringer volume?Confirm the option shown.+ or - Raise or lower the volume. Keep pressing the key untilthe desired volume is set.iSave.Adjusting the ring toneRinger pitch?+ or - Press one of the keys shown in idle mode page 24.Select and confirm the option shown.+ or - To adjust the ring tone: Keep pressing the keys until thedesired tone is set.iSave.Room character for speakerphone modeTo help the other party understand you clearly while youare talking into the microphone, you can adjust the telephoneto the acoustics in your environment using "Normalroom", "Room with echo" or "Quiet room".+ or - Press one of the keys shown in idle mode page 24.Speakerphone mode?Select and confirm the option shown.+ or - Modify the room type. Keep pressing the key until thedesired room type is set.iSave.126

Individual phone configurationStep by StepSetting the volume of the alert toneWarning tone?The alert tone is output, for example when you receivea second call while a call is in progress.+ or - Press one of the keys shown in idle mode page 24.Select and confirm the option shown.+ or - Modify the volume. Keep pressing the key until the desiredvolume is set.i Save.Turn ringtone on/offYou can see whether the function is activated or deactivatedfrom the corresponding icon in the status bar onthe display page 24.) Hold down the key shown.127

Individual phone configurationStep by StepSetting headset port usezNHere you set whether you are using a wired or cordlessDECT headset.You can also configure this setting via the Web interface page 132.Press the key shown.Userif nec. jConfirmEnter and confirm the user password.AudioSelect and confirm the option shown.SettingsHeadset portSelect and confirm the option shown.Select the option shownWired headsetSave & exitFrom the following setting [1] select and confirm the optionshown in the context menu.• Wired headset• Wireless headset• Conference phoneSelect and confirm the option shown.[1] The phone displays the current setting.128

Individual phone configurationStep by StepEn-bloc dialingzNIf "en-bloc dialing" is activated, you can delete characterswith the return key and re-enter them when enteringa number. The connection is only set up when youhave confirmed "Dial".You can also configure this setting via the Web interface page 132.Press the key shown.Userif nec. jConfirmEnter and confirm the user password.ConfigurationSelect and confirm the option shown.Outgoing callsDeactivated gSave & exitSelect and confirm the option shown.Select the "en-bloc dialing" entry.Select and confirm the setting you want [[1]] ("Activated"or "Deactivated") in the context menu.Select and confirm the option shown.[1] The phone displays the current setting.129

Testing the phoneStep by StepTesting the phoneTesting functionalityYou can test and determine your phone’s functionality:• Are all key LEDs working?• Is the display working?• Do all keys work?The following may be checked by service personnel:• Device ID for the phone• OpenStage software version• Line power levelPrerequisite: The phone is in idle mode page 24.N Open the Program/Service menu page 30.Phone test?Select and confirm the option shown.NSelect and confirm the required test functions. Followthe additional user prompts on the display.Press the key shown. The LED goes out. The test iscomplete.130

Special parallel call (ONS) functionsStep by StepSpecial parallel call (ONS)functionsIf your phone is part of an ONS group (ONS = "OneNumber Service"), you can be reached on all otherphones in this group as well as on your own phone. Toset up an ONS group, contact your service personnel.An ONS group may consist of up to three phones(phone numbers).ONS groupA (master) B CUp to one group member can be an external phone(such as a mobile phone). One phone in the group is the"master" (A) - the other ONS group members (B, C) receiveA’s number.If A, B or C receive a call, all phones in the ONS groupring. If A, B or C is busy, all phones in the ONS groupare busy (callers outside the ONS group receive a busysignal). Within the ONS group, phones can be reachedon their original phone numbers.The following functions also have an additional impacton internal member phones in an ONS group:• Call waiting page 58• Call forwarding page 42• Do not disturb page 95• Mailbox (MWI) page 28• Callback page 48• Call log page 54If your ONS group contains a mobile phone, youmust ensure that it is always available (switchedon). Otherwise the mobile mailbox may pick upa call too early, leading to call signaling problemson the other ONS group member phones.131

Web interface (WBM)GeneralYou can configure a number of settings for your phone via the Web interface.Communication is via a secure HTTPS connection.Calling up the Web interfaceYou can obtain the IP address from your service personnelTo call up the interface, open a Web browser and enter the following:https://[IP address of the phone][IP address of the phone] is the IP address of your phone.https://[Name of the phone][Name of the phone] which was assigned by service personnel.You can ignore any certificate messages issued by the browser.You will be prompted to configure a user password the first time youcall up the web interface. You must log on with this password in futureevery time you want to open the User Pages.Administrator PagesThis area lets you configure settings for administering your phone and thenetwork environment. Access to the Administrator Pages is protected bythe admin password. For more information, contact your service personnelor refer to the administration manual.132

User pagesThe Web interface homepage opens once you have entered and confirmedthe phone’s IP address:User menuUser selectionPhone informationUser loginHighlighted entry (current page)Menu headingMenu entry1. Click a menu heading to display the individual menu entries. Click themenu heading again to close the menu.2.Click a menu entry to open the corresponding form.3.Make the desired changes.4.Click the corresponding button to save or discard your changes.Button functions• "Login": Log on to the phone after you have entered the user password• "Submit": Apply changes• "Reset": Reset original values• "Refresh": Update the values.• "Logout": Log off the phone133

User menuAll settings that you can make via the Web interface’s user menu can alsobe made via the phone’s user menuUser PagesUser login VAuthentication– Old password– New password V– Confirm passwordAudio– Settings– Headset port (V page 128)Configuration– Outgoing calls– En-bloc dialing V page 129134

Fixing problemsStep by stepFixing problemsResponding to error messages on thescreenTime exceededPossible cause:Maximum input time exceeded.Handset not replaced.Possible reaction:Make entries more quickly, avoid long pauses betweenkey presses.Please try laterPossible cause:System is overloaded, no line free, queue full.Possible reaction:Wait and try again later.Currently not accessiblePossible cause:a) Function is currently not available.b) The phone number dialed is not in service.Possible reaction:a) Wait and try again later.b) Enter the number correctly or call the exchange.Not possibleIncorrect inputNothing storedororPossible cause:Speed dial number not available, reminder entered incorrectly,blocked or invalid entry, prerequisite not met(e.g. second call not waiting in the case of alternating),incomplete number dialed.Possible reaction:Correct entry, select permitted option, and enter phonenumber in full.135

Fixing problemsStep by stepNot authorizedNot allowedorPossible cause:a) Disabled function selected.b) Incorrect PIN entered.Possible reaction:a) Apply for authorization for disabled function fromrelevant service personnel.b) Enter correct PIN.Not availablePossible cause:Incomplete phone number entered, star or hash key notpressed.Possible responseEnter phone number or code correctly or as instructed.protectedPossible cause:Data transfer in process.Possible reactions:Wait and try again later.TLS UNAVAILABLE: TRAPossible causes:The certificate for "Secure Call" is missing or invalid.Possible reactions:Inform your service personnel.TLS UNAVAILABLE: TTTPossible causes:The SNTP server is unavailable.Possible reactions:Inform your service personnel.136

Fixing problemsContact partner in the case of problemsIn the case of faults that continue for more than 5 minutes, for example, contactyour service personnel.TroubleshootingPressed key does not respond:Check if the key is stuck.Telephone does not ring:Check whether the "Do not disturb" function is activated on your telephone(). If so, deactivate it.You cannot dial an external number:Check whether your telephone is locked.If the phone is locked, unlock it .The displayed time is incorrect:The time is corrected automatically over night after 24 hours at the latest.To correct any other problems:First contact the relevant service personnel. If the service personnel areunable to correct the problem, they must contact Customer Service.Caring for your telephone• Never allow the telephone to come into contact with coloring, oily oraggressive agents.• Always use a damp or antistatic cloth to clean the telephone. Neveruse a dry cloth.• If the telephone is very dirty, clean it with a diluted neutral cleaner containingsurfactants, e. g. dish detergent Afterwards remove all traces ofthe cleaner with a damp cloth (using water only).• Never use aggressive or alcohol-based cleansers on plastic parts. Theuse of scouring agents is also forbidden.137

Fixing problemsLabeling keysThe following options are available for labeling theOpenStage Key Module 15 keys with the functions assigned to them orthe saved numbers on them:Labeling• By hand:Labeling strips are supplied with your OpenStage Key Module 15.Note the function or name in the white field on the strip and insert thestrip on your OpenStage Key Module 15.• With a computer via the Internet:You can find the "online labeling tool" together with the user interface athttp://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool .• Select the appropriate key labeling tool in your language. You can usethe tool online via the browser or you can download it for local use.138

IndexIndexNumerics5-way navigator .......................................... 20AAccept call(executive-secretary) ........................... 121Always active .............................................. 12Answering callswith line keys ........................................ 106Audio controls ............................................. 19Audio keys ................................................... 19Automatic call forwarding ......................... 75Automatic consultation ............................. 84BBlocking a party from joining a call ....... 114Busy override .............................................. 69CCallaccepting ................................................. 32call forwarding ........................................ 42ending ...................................................... 35incoming .................................................. 32parking ...................................................... 68Call forwardingfax or PC .................................................. 77on lines ................................................... 118Call forwarding types ................................ 42Call log ......................................................... 29Call park ......................................... 67, 68, 117Call transfer to the executive phone .... 122Call waiting .................................................. 69Callback ........................................................ 48Calling a second party ............................... 39Central speed dial numbers ..................... 88Cipher Mode ............................................... 12Conference .................................................. 61Connection options .................................... 15Consultation ................................................ 39Consultation hold ....................................... 39Consultation on a key ................................ 84Contact partner ......................................... 137DDelayed call forwarding ............................. 75Dialingwith line keys ........................................ 108Display angle ............................................. 125Display icons ............................................. 142connection status ................................... 27messages ................................................ 24status bar ................................................. 24Do not disturb ............................................. 95DSS keyanswering calls ....................................... 51DSS keyscall waiting ............................................... 58dialing ....................................................... 54DTMF suffix dialing .................................... 66EEncrypted call ............................................. 93Entrance telephone ................................... 70Error messages ........................................ 135Exclusive park ........................................... 117Executive-secretary functions ................ 120FFax messages ........................................... 111Fixed call forwarding ................................. 43Forwardingfor other stations .................................... 76Forwarding types ....................................... 46Function keys .............................................. 19GGeneral information ................................... 11Graphic display ........................................... 24139

IndexHHeadset ....................................................... 51Hold ............................................................ 109IIcons ........................................................... 142connection status ................................... 27messages ................................................ 24status bar ................................................. 24Identification on another phone ............... 98Important information ................................. 3Incoming calls ............................................. 29Intercom system ........................................ 70KKey modules ............................................... 17Keypad ......................................................... 22LLEDline keys ................................................. 105LED displaydirect station selection keys ................ 21function keys .......................................... 21Line identification ..................................... 113Line keys ................................................... 103allow/block party from joining call ..... 114answering calls ..................................... 106dialing ..................................................... 108making calls to multipleparties .................................................... 113three-party conference ........................ 114Line utilization ........................................... 104Location of the telephone .......................... 3MMaking calls ................................................ 36Messenger call ......................................... 124Microphone ................................................. 35Mobility ...................................................... 100Multi-line telephone ................................... 13OOne Number Servicemailbox (MWI) ...................................... 111second call (call waiting) ....................... 59Open listening ............................................ 34OpenStage Key Module 40 ...................... 17Operating instructions ................................. 2Outgoing calls ............................................. 29PParking a call ............................................... 67Phone settings .......................................... 125Pickup call(team) ....................................................... 52Primary line ............................................... 104Privacy .......................................................... 92Private line ................................................. 104Program/Service menu ............................. 30Programmable sensor keys ..................... 21RRedialing a numberlast dialed number .................................. 38saved number ......................................... 39Repdial keys ................................................ 37Representative (secretary) ..................... 124SSaving appointments ........................... 88, 90Second (executive) telephone ............... 123Second call .................................................. 58Second call (executive) ........................... 123Secondary line .......................................... 104Secure call ............................................. 12, 92connection status ................................... 93displaying status ..................................... 92encrypted call .......................................... 93error messages ..................................... 136information .............................................. 93unencrypted call ..................................... 93Secure connection ............................... 12, 92Security ........................................................ 92140

IndexSensor keyprogramming ........................................... 81Set headset port ...................................... 128Settings ...................................................... 125Shared line ................................................ 104Shift key ....................................................... 60Signal call ................................................... 124Single-line telephone ................................. 13Speaker call ................................................. 71Speakerphone distance .............................. 3Speakerphone mode ........................... 32, 33Speed dialingcentral ...................................................... 88dialing ....................................................... 56saving ....................................................... 88System-wide speaker call ......................... 71VVariable call forwarding (all calls) ............. 44Voice encryption ................................... 12, 92connection status ................................... 93displaying status ..................................... 92encrypted call .......................................... 93error messages ..................................... 136information .............................................. 93unencrypted call ..................................... 93Voicemail ................................................... 111Volume, set ................................................. 37WWeb interface ........................................... 132TTelephone maintenance ......................... 137Three-party conference ........................... 114Toggle/Connect .......................................... 40Tone dialing ................................................. 66Troubleshooting ....................................... 137Two-way intercom system ....................... 70UUnanswered calls ....................................... 29Unencrypted call ........................................ 93Unsecured connection ........................ 12, 92User interface ............................................. 14User support ............................................... 11Using Ethernet switches .......................... 16Using network ports more efficiently ..... 16141

Display iconsDisplay iconsStatus barThe ring tone is deactivated page 127Operational data are sent to the server page 31The "Do not disturb" function is activated page 95The phone lock is activated page 94MessagesYou received new callback requests/voice messages page 28Call forwarding is active page 42A mobility user is logged on to the phone page 100Connection statusThe call is activeThe call has been disconnectedYou have placed the call on hold (e.g. consultation hold)Your call partner has placed the call on holdYou are conducting a call via a secure connectionYou are conducting a call via an unsecured connection142

HiPath 4000 service menuHiPath 4000 service menuIf you click on one of the blue options, you switch to the chapter with the corresponding description. Please note that not all of the listed options and other options on your HiPath 4000 system maynot be enabled.Program/Service:FWD-VAR-ALL-BOTHoffFWD-FIXED off FWD-VAR-ALL-INT off FWD-VAR-ALL-EXT off FWD-VAR-BUSY-BOTHoffNumber destinationFWD-VAR-RNA-BOTHoffFWD-VAR-BZ/NA-BTHoffDestinations? Call forwarding? Next forwarding type? Next forwarding type? Next forwarding type? Next forwarding type? Next forwarding type? Next forwarding type? Next forwarding type?Activate?Delete?Enter destination:Enter destination: Enter destination: Enter destination: Enter destination: Enter destination: Ringing duration until Enter destination:forwardingReturn? Return? Return? Return? Return? Return? Return?Speed dial features?Station speed dial: 1=e.g. 23800 E.g. 1234567Enter destination: Save?Enter index: Delete? Dial again?Return? Return? Return?Enter target EXTPlease dialSaved number redial?New entry?Delete?Return?Save?Dial again?Return?Repdial:Repdial?Please press a key:Return?Direct Station Select:Direct Station Select?Please press a key:Return?143

HiPath 4000 service menuForwarding stationNo.?Forwarding stationNo.?Enter station no: E.g. 123456 Enter IDCompleted?Variable call forw.? Dial again? Completed?Return? Return? Return? Return?Return?CAMP-ON is offFeature settings? Camp-on? Activate?Next feature?Return?Do not disturb is offDo not disturb?Activate?Next feature?Return?Spk. call protect is offSpeaker call protect? Activate?Next feature?Return?Ringer is offRinger cutoff?Activate?Next feature?Return?out of hunt groupJoin hunt group?Activate?Next feature?Return?144

HiPath 4000 service menuCall forwarding is offCall forwarding?Activate?Next feature?Return?Forwarding stationNo.?Enter station no:E.g.123456Forwarding stationNo.?Variable call forw.?Completed?Next feature?Dial again?Return? Return? Return?Return?Speed-dial number:Use speed dialing?Please dial:Return?View feature keyNew function:Key function? Please press a key: Change? Second call/Camp-on? Save?Delete? Do not disturb? Return?Return?Speaker call protect?Voice calling?Direct Station Select?Repdial?Conference?Group park call?Paging?Join hunt group?Call Server?Reminder?Data?Messenger call?145

HiPath 4000 service menuMore features? Shift-Function? Save?Call Pickup?Return?More features?Return?Return?Return?PIN and COS:PIN / COS? PIN 1? Enter station no: E.g. 123456PIN 2?PIN 3?Dial again?PIN 4?PIN 5?Enter ID E.g. 12345Change COS?Carried outReturn?Nothing stored Please dial E.g. 12:34 E.g. 12:34Reminder? New reminder? Dial again? Save?Dial again?Return? Return? Return?Return?Functions:More features?Display suppress. on?Call tracing?Show used line?Privacy off?146

HiPath 4000 service menuPrivacy on?DTMF suffix dialing?Return?Phone test?Phone test:Asset ID?Asset IDE.g. 8c 2a 05 5aFirmware version?Firmware versionV2R0.16.0 HFA C01Return?Enter station no: E.g. 64640 Enter ID ****** Logging onMobile HFA Logon? Dial again? Reenter code?Logoff successfulMobile HFA Logoff?Cancel?147

Communication for the open mindedSiemens Enterprise Communicationswww.siemens.com/openCopyright © Siemens EnterpriseCommunications GmbH & Co. KGHofmannstr. 5180200 MünchenDeutschlandSiemens EnterpriseCommunications GmbH & Co. KGis a Trademark Licensee of Siemens AGReference No:A31003-S2000-U105-11-7619The information provided in this documentcontains merely general descriptions or characteristicsof performance which in case ofactual use do not always apply as describedor which may change as a result of furtherdevelopment of the products.An obligation to provide the respective characteristicsshall only exist if expressly agreedin the terms of contract. Availability andtechnical specifications are subject tochange without notice. OpenScape,OpenStage and HiPath are registered trademarksof Siemens EnterpriseCommunications GmbH & Co. KG.All other company, brand, product and servicenames are trademarks or registeredtrademarks of their respective holders.