Settlement Agreement

include a space to mark to indicate whether a response is requested.If Section 48985 is otherwise applicable, the response, if requested,and report shall be written in English and the primary language inwhich the complaint was filed. All complaints and responses arepublic records.(2) The complaint form shall specify the location for filing acomplaint. A complainant may add as much text to explain thecomplaint as he or she wishes.(3) Except as provided pursuant to paragraph (4), a complaintshall be filed with the principal of the school or his or herdesignee. A complaint about problems beyond the authority of theschool principal shall be forwarded in a timely manner but not toexceed 10 working days to the appropriate school district officialfor resolution.(4) A complaint regarding any deficiencies related to intensiveinstruction and services provided pursuant to Section 37254 to pupilswho have not passed one or both parts of the high school exitexamination after the completion of grade 12 shall be submitted tothe district official designated by the district superintendent. Acomplaint may be filed at the school district office, or it may befiled at the schoolsite and shall be immediately forwarded to thedesignee of the district superintendent.(b) The principal or the designee of the district superintendent,as applicable, shall make all reasonable efforts to investigate anyproblem within his or her authority. The principal or designee of thedistrict superintendent shall remedy a valid complaint within areasonable time period but not to exceed 30 working days from thedate the complaint was received. The principal or designee of thedistrict superintendent shall report to the complainant theresolution of the complaint within 45 working days of the initialfiling. If the principal makes this report, the principal shall alsoreport the same information in the same timeframe to the designee ofthe district superintendent.(c) A complainant not satisfied with the resolution of theprincipal or the designee of the district superintendent has theright to describe the complaint to the governing board of the schooldistrict at a regularly scheduled hearing of the governing board. Asto complaints involving a condition of a facility that poses anemergency or urgent threat, as defined in paragraph (1) ofsubdivision (c) of Section 17592.72 or fees, deposits, or other charges related to participation in acurricular or extracurricular activity, a complainant who is notsatisfied with the resolution proffered by the principal or thedesignee of the district superintendent has the right to file anappeal to the Superintendent, who shall provide a written report to9