Brunel University Computer Centre - Connect Portal - Brunel ...

Brunel University
Computer Centre
Welcome to the
Computer Centre Survival Guide 2011/12

Computer Centre Info Points
You can find the Computer Centre Intranet at:
https://moss.brunel.ac.uk/cc/
For current information regarding Computer Centre services check:
IntraBrunel - https://moss.brunel.ac.uk/sites/News/Pages/Welcome.aspx
Computer Centre Service Status - https://moss.brunel.ac.uk/cc/
New or want to learn more?
Visit https://moss.brunel.ac.uk/cc/GettingStarted
Follow us on Twitter: http://www.twitter.com/BrunelCCentre

Computing Support Team
The Computing Support team is the initial point of contact for reporting general
computing-related problems and queries.
The Computing Support team’s office is located at:
John Crank (JC), room 031
• Telephone: +44 (0)1895 265888 or ext. 65888
• Email: computing-support@brunel.ac.uk
• Opening Times:
Mondays, Tuesdays, Thursdays and Fridays: 0900 to 1700
Wednesdays: 1000 to 1700
We are not open at weekends or on days when the University
is closed.

Connect Team
The Connect Team will help you in connecting your personally owned computers to
the Brunel Network.
The Connect Services are:-
• ResNet – The Residential Network that provides a hard wired network connection in
every room within Halls of Residence.
• Wifi@Brunel – The Wireless Network around Campus (Not available in Halls of
Residence)
• VPN – Remotely connect to the Brunel Network using your home internet
connection. This will allow you to map to your home directory, otherwise known as
your H:\ drive. (Not Available on Campus)
• All you need to register for and set up a connection can be found by logging into the
Connect Portal (http://connect.brunel.ac.uk).
• The Connect Advisory Service on the Ground Floor of the Bannerman Centre
operates at various times throughout the week. More details can be found on the
Connect Portal.

Computer Centre IT Store
A variety of IT hardware accessories and storage products are available at the
IT Store. In addition advice is obtainable on purchase of printers, desktop and
laptop computers. Top-up printing credit is also available from the store.
We also stock the majority of HP Inkjet and Laser toners, external USB Hard
Drives and Kingston Memory Pens, SPSS and Nvivo software.
Uxbridge Campus:
John Crank (JC), room 020
• Email: cc-shop@brunel.ac.uk
• Telephone: +44 (0)1895 265660 or ext. 65660
• Opening Times: Monday to Friday, 0930 to 1600
(except on days when the University is closed)

How to obtain your Brunel Network Account details
In eVision, approximately 15 minutes after you have provisionally enrolled, you will
have the ‘My Brunel Network Account’ task available, where you can set your own
network password.
Your username will be of a format similar to ‘me11ikb’ which represents your
course, year of entry and your initials. You will need to set a network password
which needs to be a combination of UPPERCASE letters, lowercase letters and
numbers within the first eight characters of the password. In addition, the
password must be at least eight characters in length and not a dictionary word,
name or a number sequence.
When you have completed the task, you will see this:

Services we provide
• A Brunel network account with your own username and password
If you are a student and you have forgotten your password, you can reset your
password online via our Password Portal at http://www.brunel.ac.uk/password.
You will need to have registered for Password Self Service (PSS) before you can use this
service.
• File storage
File storage is supplied as part of your Brunel network account. This storage takes many
forms including a personal storage area, a web facing area, an FTP area and shared data
areas. Most storage will be available when you log on to your account but others will
require you to map the relevant drive and to use your username and password to
access the area.
• E-mail
You will have access to your e-mail from anywhere around the world using Outlook
Web Access (OWA). We refer to this as webmail at Brunel. We use Microsoft Exchange
to deliver your e-mail.
• Operating System
Windows XP is the operating system that we use in our workareas. In some workareas
and School computer rooms, you will have the opportunity to use Windows 7.
You will also have access to Microsoft Office and to educational software.

Our Workareas @ Brunel
You can visit the following rooms to work on our computers.
Please remember to have your Brunel ID card with you so that you can enter these
rooms using the swipe card access points.
Remember to check local notices for the daily PC maintenance times, which are
usually between 0200 and 0400.
24-hour access: John Crank (JC), rooms 121, 124, 125 and 127
Library opening hours: Bannerman Centre (BC), room 213
(Postgraduate Study Room)
0800 to 2000 Mondays to Fridays: Lecture Centre (LC), room 001
0800 to 1800 Mondays to Fridays: Halsbury (HB), rooms 212 and 216
0900 to 1700 Mondays to Fridays: Heinz Wolff (HW), room 018

Logging On • To get to the Log on screen, hold down the
Ctrl, Alt and Delete keys simultaneously.
• Type in your username, e.g., me99ikb (99 in
this example represents your year of entry)
• Press the tab button or left click with the
mouse to bring the cursor into the Password
field and type in your password.
• Your domain will be ACADEMIC and this will
be pre-selected for you.
If you need to change the domain, drop the
arrow down to the right of the
Log on to field and select the correct
domain. Please note that the domain cannot
be changed on Windows 7 computers.
• Click the OK button and, provided you have
entered the right information, you will be
logged on to the network.

Logging Off
• Remember – you must always log off from the network if you decide to move
away from the PC that you are using. If you leave the PC unattended without
logging off, your work is insecure and it leaves our network vulnerable to
security issues.
• Save your work and close all applications
• Select Start then click Log Off and repeat when prompted
• Make sure the PC returns to the logon screen

Password Portal
• To reset your password, you need to register for Password Self-Service. This will
allow you to reset your password online. This service is available 24/7, 365 days a
year.
• Go to our Password Portal at http://www.brunel.ac.uk/password and select
Register for PSS. You will be asked to log on with your Brunel Network account
username and password. Answer the security questions and click on Submit when
you have done this.
• When you have done this you will be able to go to the Password Portal to reset
your password if you have forgotten or lost it.

New for 2011/12 - Single Sign-On
• Single Sign-On allows you to authenticate to eVision, the intranet,
webmail, Connect Services, u-Link and the e-Library by logging in
just once.
• Go to http://www.brunel.ac.uk/intra to get started.
• Initially you will need to log into each service as you would normally
do. The system will then remember your details for future visits.
• Single Sign-On will only work via http://www.brunel.ac.uk/intra. If
you access your resources by any other route, you will be required
to log in as normal.

Password Management – Research students only
• Following an audit of our network security procedures, the Computer Centre has been
instructed to enforce password expiry measures on all postgraduate research student
accounts.
• Postgraduate research student passwords older than 90 days will expire, preventing
access to all network services until a new password is chosen.
• If your password has expired, you will need to change it on a Brunel centrally managed
(domain joined) PC, via the Password Portal at http://www.brunel.ac.uk/password
• Passwords will then subsequently expire every 90 days.
• If you connect to Connect services and other services by using automatic authentication
to the service on log in, you will need to reconfigure these services to allow
authentication using your new Brunel Network Account password.
Information regarding the steps that need to be taken is at:
http://connect.brunel.ac.uk/passwordchange

Your printing account
• Make sure there is enough credit in your account before printing.
• A4 printing is charged at 5p per side, unless you print in colour, in which case it costs
20p per side.
• A3 printing is charged at 10p per side, unless you print in colour, in which case it costs
40p per side.
More information available from:
https://moss.brunel.ac.uk/cc/printing

Where you can credit
your printing account
You can credit your printing account at various locations, in John Crank (JC)
and the Bannerman Centre (BC).
The amount of credit on your account is displayed when you log in to a print
device.
Only £1 and £2 coins accepted. Notes accepted - £5, £10 and £20

How to print
• From your PC, within your software package, select Print using driver SelfServiceDoubleSided
(prints on both sides of the paper) or SelfServiceSingleSided (prints on one side of the paper
only). The driver is suitable for both monochrome and colour printing. The document is then
stored in the repository for up to five days.
• Then go to one of the printing device locations and identify yourself by swiping in to the
printing device using your Brunel ID card (proximity card).
• Then touch the PULL PRINT icon and a list of your print jobs will be displayed. You have the
choice of Print for the selected single document or Print all for multiple documents.
• You can choose how many copies of a document to print by selecting the number of copies at
the bottom right-hand corner of the Pull Print screen. The default setting is one copy.
• Select the document(s) that you wish to print then press Print and it/they are then pulled
from the database and printed.
• Press LOG OUT when you have finished, protecting your credit.

Print Station Locations
A4 mono self-service printers, photocopiers
and scan to e-mail
Bannerman Centre (BC), Library - All floors
(Photocopying areas)
Bannerman Centre (BC), room 213
(Postgraduate Room)
restricted 24-hour access
John Crank (JC), rooms 121, 124, and 125
24-hour access (subject to access permission
using your Brunel ID card)
Mary Seacole (MS), room 115
(Student Resource Room)
Tower C (TC), room 307 24-hour access
A4 and A3 colour printers
Bannerman Centre (BC), Library -
All floors (Photocopying areas)
John Crank (JC), rooms
121 (A4 and A3) and 127 (A4 only)
24-hour access
Tower A (TA), room 403
(A4 and A3)
Tower C (TC), room 307
(A4 and A3)
24-hour access

Access to online resources
at Brunel University
There are different points of access to online resources at Brunel, depending
on what you need to do. These are listed below and the subsequent slides
explain these in more detail.
• Brunel network account – the account you use to log onto networked PCs,
save your work, access the intranet and check your e-mails
• eVision Student Portal - your course administration information
• u-Link – module-specific and general resources to support your learning,
including online interaction opportunities

The different types of online resources
at Brunel University
• Brunel network account: used for logging into the Brunel network and consists of a
network username, e.g., me99ikb (99 in this example represents your year of entry)
and password. This account is also used for accessing your e-mail and the intranet.
This is the account you must use for all Brunel business (coursework, e-mail etc.)
• eVision Student Portal (https://evision.brunel.ac.uk): Used for accessing your student
record, changing personal details, viewing results and completion of admin tasks such as
module selection, enrolment, graduation, applications for funding etc.
The username for this is your student ID number (e.g. 0123456). The default password is
your date of birth (in the format DDMMYY). When you first login you will be prompted to
choose a new password of your choice. Contact the Student Centre who deal with any
eVision enquiries or e-mail evisionportal-support@brunel.ac.uk
Note: If you forget your eVision password and use the ‘Forgotten Password’ facility on
the eVision login page, your new password will be sent to your Brunel
e-mail account. If you don’t have access to a Brunel e-mail account, please email
evisionportal-support@brunel.ac.uk to have your eVision password reset.

u-Link provides access to module-specific and general resources to support
learning. Module- specific resources vary from basic module information
(e.g., module outline, timetable and reading list) to online learning activities,
links to extra learning resources, assessments and on-line submission of
coursework.
Not all modules may have a presence on u-Link. While all Foundation and
Level 1, 2 and 3 modules will have at least a minimum presence, some
postgraduate modules may not.
If you are unsure, check with your module leader.
The username for this is your student registration number. Postgraduate
research students will find resources for taught components of their studies
(if any) on this account, but have an additional u-Link account using their
Brunel network account username for teaching purposes. In all cases, the
password is your Brunel network account password.
u-Link support is provided via the Student Centre.
Please visit the Student Support section of the u-Link Portal
(http://www.brunel.ac.uk/intranets/u-link/) for more
information.

Online resources access summary
Supported by Computer Centre:
Username Example Usage Help/info from:
Network username me99ikb (where 99 represents
the year of entry)
network password
Accessing the Intranet me99ikb
network password
Accessing webmail academic\me99ikb
network password
Supported by other Services:
Logging into the Brunel
network domain.
Accessing other resources
and internal web pages.
Accessing your Brunel
e-mails.
Username Example Usage Help/info from:
eVision username
Supported by Student
Centre (Registry).
u-Link
Supported by the
Student Centre.
e-Library
Supported by the
Library.
Student number
0123456
Default password is
Date of Birth
DDMMYY
Student ID
0123456
network password
me99ikb
network password
Logging onto the
eVision portal to
access your
student record.
Accessing learning
resources and
online interaction
opportunities.
Accessing ejournals
and Library
electronic
resources.
evisionportal-support@brunel.ac.uk
Further help can be found at:
http://www.brunel.ac.uk/
intranets/u-link/
e-library@brunel.ac.uk
computing-support@brunel.ac.uk
computing-support@brunel.ac.uk
computing-support@brunel.ac.uk

How to access your e-mail (1)
• You will use webmail to read and write e-mails. This gives you access to your
mailbox including attachments, public folders, contacts, and calendar. We advise
you to use Internet Explorer as this will give you the best functionality options.
• You need to navigate to https://cas.brunel.ac.uk/OWA/ in order to open up
webmail (whether you are on or off campus). Enter your Brunel Network username
and your password, and select OK to log on. Please note that if you are trying to
access OWA from a location off-campus, you will need to enter academic\ before
your username, e.g., academic\me99ikb (where 99 represents the year of entry)

How to access your e-mail (2)
• Note that the This is a public or shared computer box is selected. It is
important that you leave this selection as it is on shared computers, or in
public workareas and internet cafés.
• Please note that after 15 minutes of inactivity you will be timed out of
webmail and you will need to log in again. We advise you to save your
messages regularly to avoid losing them.

How to access your e-mail (3)
• If your log on is successful, you should see your webmail inbox, with your list
of messages visible.
• To read the message, double-click on the message line within
the inbox list to bring up the message window for that message.

How to access your e-mail (4)
• To reply to the message, use the Reply button on the toolbar of either
the inbox or the message window. Use the Reply To All button to reply to
all recipients, but do this sparingly.
• To forward the message, use the Forward button on the inbox or the
message window's toolbar.
• To delete the message, use the Delete icon on the inbox or the message
window's toolbar.
• To send a new message, use the New button on the inbox toolbar.

Mass mailing, research participants and
Computer Centre policies
• Please note that mass mailing is prohibited within the terms of the Brunel
Acceptable Computer Use Policy (BACUP), section 5.1 (Use of Resources).
You are advised that if an incidence of mass mailing from your account is
reported to Computing Support, this may lead to suspension of access to
your Brunel Network account. You must neither download nor copy blocks of
entries from the University’s Global Address List.
• If you need to recruit participants for your research, you must do so via IntraBrunel:
use of e-mail for this purpose is prohibited. Visit the IntraBrunel page at
https://moss.brunel.ac.uk/sites/news/Pages/Welcome.aspx and click on Submit
under Submit new RPI. You must seek guidance from, and have the support of, your
School’s Research Ethics Committee and personal Tutor/Supervisor before
submitting your RPI for dissemination.
• To access the Brunel Acceptable Computer Use Policy and our other policy
documents, visit the Computer Centre web page at:
http://www.brunel.ac.uk/life/study/computer-centre

Your initial allocated filestore quota is:
Filestore (1)
Undergraduate/taught postgraduate students: 500 MB
Postgraduate research students: 500 MB
• We have allocated space to you where
you can save your own work. This is
known as your filestore (or home
directory) and it is located on your
H:\ drive.
• Always save your work to the
H:\ drive, as this is backed up and can
be recovered if necessary.
All data stored in this area must
adhere to the Brunel Acceptable
Computer Use Policy (BACUP) and all
legal requirements.
• Do not save to the C:\ drive, the
D:\ drive, or the desktop, as you could
lose your work.

Filestore (2) – Removable Media/e-mail attachments
• We recommend that if you need to save your work onto removable media, you use a USB flash
drive to do this at Brunel or at home, or that you use a rewritable CD at home if you have this
option. Please note that flash drives can suddenly become corrupted and stop working. This
could result in you losing your work.
• We therefore advise that you also back your work up onto your H:\ drive so that you have a
second current copy of your work available to you in the event of an emergency.
• If you open a file from an attachment within an e-mail message, ensure you save the document
to the H:\ drive and then open the document from the H:\ drive BEFORE starting work on it.
Warning: do not make changes to the document directly within the file which you
have opened from within the e-mail message, as these changes will not be saved.

How to check your filestore quota usage (1)
• Click on Start, All Programs, then click on
Show H Drive Size.
A window will display showing your
current quota limit and the amount of
H:\ drive (filestore) quota you have
used.
• You will then be able to click on the
Show Large Folders and Files button
and information will then be displayed
to indicate which files are taking up the
room.

How to check your filestore quota usage (2)
• If you are near to or over your
filestore quota, use this tool to check
your filestore quota and to assist you
in deleting large items.
• If you find you still need an increase
in filestore quota, visit the Computing
Support office, and collect a Quota
Increase Request Form. Alternatively,
you can download and print it from
the User Forms page, which can be
accessed via the Getting Started
section on our intranet site at
https://moss.brunel.ac.uk/cc/
• Once this form has been completed,
bring it back to the Computing
Support Office so that your quota can
be increased.

How to check your e-mail quota usage (1)
• Your initial allocated e-mail quota is:
Undergraduate and taught postgraduate students: 30 MB
Postgraduate research students: 100 MB
• Click on Start, All Programs, then click on Email quota.
• Select the Click to check the mailbox size for button.
A window will come up displaying the size of your e-mail
quota and will also give details of which e-mail folders are
taking up the room.

How to check your e-mail quota usage (2)
• If you are near to or over your e-mail
quota, use this tool to check your
e-mail quota and to assist you in deleting
large e-mail items.
Don’t forget to empty the Deleted Items
folder by right-clicking on this folder then
left-clicking on the menu item entitled
Empty “Deleted Items” Folder.
• If you find you still need an increase in
e-mail quota, visit the Computing Support
office, and collect a Quota Increase
Request Form. Alternatively, you can
download and print it from the
User Forms page, which can be accessed
via the Getting Started section on our
intranet site at
https://moss.brunel.ac.uk/cc/
• Once this form has been completed, bring
it back to the Computing Support Office
so that your quota can be increased.

If you need further help…
Computing Support
Where to find us: John Crank (JC), room 031
Opening Hours: Mondays, Tuesdays, Thursdays and Fridays: 0900 to 1700
Wednesdays: 1000 to 1700
We are not open at weekends or on days when the University is closed.
Telephone: +44 (0)1895 265888 or ext. 65888
E-mail: computing-support@brunel.ac.uk
Connect Team
Where to find us: Computer Centre Connect Advisory Service at various times throughout the week in
the Bannerman Centre (BC), room 005
Opening Hours: please visit http://connect.brunel.ac.uk for details
Contact details: http://connect.brunel.ac.uk
Computer Centre Intranet: https://moss.brunel.ac.uk/cc/
Twitter: http://www.twitter.com/BrunelCCentre