March - April 2012 Volume 16 Issue 2 - Mears Transportation

12
CUSTOMER COMMENTS
Director of Travel Industry Sales Karen Pitcherello,
Senior Sales Coordinator Rachel Bustamante, Limousine
Chauffeur Sam Masieh and Luxury Vehicle Chauffeur
Domingo Gomez received the appreciation of this
customer from Thomas Cook Holidays:
“Thank you for all your help sorting out Manny’s holiday.
Manny and his family had an absolutely brilliant time in
Florida and it all went without a hitch. Manny’s wife Lesley
rang in and said it was the best family holiday they have
experienced.
“I would like to add that the drivers of the limos and luxury
van (for luggage) were absolutely brilliant. They were so
helpful getting everything in the vehicles for the limos
prior to their arrival. They were professional and friendly
throughout the service.”
Core Values: Enthusiasm & Respect
Luxury Vehicle Chauffeur Ernst
Nelson received a five-star review
from Jason Kreisman from Cherry
Hill, New Jersey:
“In all the years I’ve been travelling
around the world, I have
never come across a Chauffeur
as accommodating, polite and professional as I
experienced when I met Mr. Nelson. My wife and
I, along with our four children, visited Disney for
the first time and someone in my area network had
suggested we use Mears as our transportation service
from the airport to the Dolphin and vice-versa; I am
absolutely pleased to say I am happy I did.
“Upon our arrival, we were greeted promptly at the
airport baggage claim by Mr. Nelson who immediately
realized that I was a father of four young children
who’d never travelled via plane before and all of
which are under 8. He jumped in with grabbing bags
and asking what we needed help with. He shuttled
us safely to our destination and helped us unload,
thus making the second leg of our trip painless. I
asked for his services for our return flight. Again,
without fail, he stepped in with getting us to MCO.
“In closing, I wanted to make sure you know that he
is an asset to your organization and should be recognized
for his professional and polite demeanor.”
Core Values: Respect, Safety & Enthusiasm
MEARS IN MOTION NEWSLETTER • March - April 2012
Hello Arizona! Account Manager Rachel Schaefer was
praised by Teresa Moore with BI Worldwide:
“Rachel Schaefer did an absolutely fabulous job! She is
professional, pays great attention to detail and is so
pleasant to work with. I look forward to working with this
team again in the future!”
Core Values: Respect, Efficiency & Enthusiasm
EXAMPLES OF EXCELLENCE
Shuttle Van Driver Ariel
Rodriguez received the
appreciation of Georgianna
Duarte, Professor in Early
Childhood Education with the
University of Texas at
Brownsville:
“This letter is to commend the excellent service
demonstrated by Mr. Ariel Rodriguez on a shuttle
from Orlando Airport to my hotel. Not only was
his attitude contagiously positive, he was helpful,
attentive and kind.
“Mr. Rodriguez was conscientious, professional,
and frankly a breath of fresh air! He was an
excellent driver, informative, and patient with
all customers. He helped everyone (above and
beyond with their luggage), was responsive to the
needs of one of the passengers whose motorized
vehicle wasn’t working properly, and literally lifted
it off the vehicle (safely). His skill and kindness
truly need to be recognized, if they haven’t been
already...WOW. I only wish I had more drivers like
him. Thank you again.”
Core Values: Respect, Safety & Enthusiasm
NEWSLETTER CREDITS
Published bimonthly through the teamwork of:
Emily Nicolas, Hello Florida! Ft. Lauderdale
Chris Earl, Safety
Joy Fleming, Employment
Rosemary Gates, Sales
Shannon Gravitte, Gov’t & Community Relations
Heather Husom, Hello Arizona!
Julie James, Training & Development
Kraige Jean, Motor Coach Operations
Bill Langbein, Print & Graphic Services
Michele McNaughton, Sales
Julie Mezzina, Hello Florida! Orlando
Lynn Pool, Training & Development
Jose Pujals, Print & Graphic Services
Cari Rubin, Human Resources
David Taitano, Taxi Training
Jim Ungvary, Human Resources
Melissa Zorko, Hello Las Vegas!
Luxury Vehicle Chauffeurs Hance
Felix and Luis Orrego provided
great service to James Hoehne
from La Porte, Indiana:
“It has become too common
for people to complain about
anything that does not go just as
planned or expected. However,
unfortunately, all too often we
forget to let companies know
when something goes right. We
were driven by Mr. Hance Felix
and Mr. Luis Orrego. Both of
these gentlemen were on time, professional in
their manner and very personable. They made the
beginning and end of our trip both worry free and
enjoyable.
“My wife and I make two to three trips to Disney
World every year and I can assure you that
because of the actions and professionalism of Mr.
Felix and Mr. Orrego, we will make Mears our
transportation provider of choice. If at all possible,
we will be requesting these gentlemen as our
drivers in the future and you should consider
them a valuable asset.
“It is not often that we write a letter like this; but,
in this instance these two gentlemen deserve our
recognition.”
Core Values: Respect & Enthusiasm