March - April 2012 Volume 16 Issue 2 - Mears Transportation

March - April 2012 Volume 16 Issue 2 - Mears Transportation

March - April 2012 Volume 16 Issue 2




Please join in welcoming Thomas Harris as Hello Florida!’s

newest Sales Coordinator. Thomas is a graduate of the

Dedman School of Hospitality at Florida State University.

He worked at the Killearn Country Club in Tallahassee and

was quickly promoted to a Management Internship based on

excellent feedback from co-workers and club members. We

look forward to Thomas’s many successes!

Tiffany Beuzelin joins Hello Florida!’s South Florida team as

a Sales Coordinator. Tiffany attended the Dedman School of

Hospitality at Florida State University, and she was an intern

for Klassic Katering before moving into a sales position with

UniversityLyfe. Most recently, she has been a Graduate

Assistant to two Professors at Florida Atlantic University,

where she is also attending to obtain her Master’s Degree.

Welcome, Tiffany.

It is our pleasure to announce and welcome our newest

Account Executive to the Hello Arizona! office, Brianna

Moody. Brianna represents our office servicing the Sheraton

Wild Horse Pass Resort in Phoenix. She comes to us with four

years’ experience in Destination Management and we look

forward to her enthusiasm and new perspective to enhance

this position.

Hello Arizona! welcomes Sales Coordinator Maddie Shields.

Maddie joins us from the Broadmoor Resort in Colorado

where she spent two years getting to know the hospitality

industry. She hit the ground running in mid-December and

has not stopped since. She’s a great addition to our Arizona


Account Executive Susan Smirnow joins Hello Washington,

D.C.! with a degree in Business Management and more than

seven years of experience with a boutique catering company.

Susan brings expert knowledge of the local market and a

reputation for outstanding customer service and events. Her

active membership in industry associations has allowed her

to build strong relationships with some of the best vendors in

the area. From intimate dinner parties to large corporate galas, she has managed

events of all types, in locations all around our nation’s capital. We welcome

Susan and look forward to her contributions.


Airport Customer Service Representative Jim

Basham passed on January 4, 2012. He joined

Mears in December 2003. We extend our

heartfelt condolences to Jim’s family, friends and



Congratulations to Krista Estepa on her promotion to

Senior Meetings Manager. Krista began her career with

Mears in 1999 as a field staff member and quickly moved

into the role of Lead. She then took on the responsibility of

operating programs as Program Manager, and also filled in

as Sales Coordinator as needed. When a new position

became available in Sales, she was the best choice to

assume the role of Senior Meetings Manager for Mears Destination Services.

Her primary responsibilities include the coordination and day-to-day

management of transportation/staff on larger programs booked through the

Mears Sales team. Krista’s experience in the field and her reputation with

our clients make her a perfect fit for this new role.



Luis Castro

Motor Coach Operator

David Dease

Director of Operations, Taxi Division

Jonathan Mills

Motor Coach Operator

Ozzie Del Rio

Motor Coach Mechanic

Jack Henry

Sales Manager

Lynn Pool

Director, Training & Development


Janice Danzy

Taxi Starter

Javier Palacio

Motor Coach Operator


Dave Clark

Hello Florida! Field Staffer

George Weger

Shuttle Van Driver

Louis Alerte, MDS

Melanie Armstrong, MDS

Will Baker, MDS

Harold Buchanan, Jr., MDS

John Burkart, Jr., MDS

Edwin Colon, MDS

Randy Colon, MDS

Marcela Demarquez

Motor Coach Operator

Pierre Point Dujour

Motor Coach Operator

Jason Fisher, CCC

Diantha Harris, HF!

Conora Howard, HLV!

Shawn Howard, MDS

Carlos Lucas, MDS

Roberto Marquez, MDS

James Mason, MDS



Dominique Alexander

Motor Coach Operator

Thomas Bucki

Motor Coach Mechanic


Anson Jean-Gilles

Motor Coach Operator

Max Plaza

MDS Deadline /

Service Mechanic

Maurice Armistead

Motor Coach Operator

Jean Charlier

Motor Coach Operator

Jon Lee

Director, Motor Coach


Felix Santana, Jr.

Motor Coach Radio


Maritza Onwudiwe, MDS

Gerald Reigle, MDS

Randy Sams, MDS

Scott Sehnert, MDS

Daniel Steward, MDS

Kenneth Stokes, MDS

Raycho Thomas, CCC

Bill Bigelow

Hello Florida! Field Staffer

Christopher Cuevas

Motor Coach Operator

Stephen Otto, Jr.

Motor Coach


Robert Ventresca

Hello Florida!






Building Arts for Every Life

The arts are flourishing in downtown Orlando as construction at the Dr. Phillips Center for the Performing Arts progresses. Even

something as simple as a chain link fence can be transformed. Recently the Dr. Phillips Center, the City of Orlando and Mears

Transportation Group teamed up for the unveiling of the Center’s construction fence designed by students throughout the region.

Mears is a proud sponsor of the project.

Ronald McDonald House

Celebrates 15 Years

Hello Florida! Sales Associate Michelle Brooks, Account Manager

Erica Avila and Account Executive Kathryn Hughes cooked up a delicious

Italian lunch on the 15th Anniversary of the Ronald McDonald

House on Princeton St. Many families travel far from home to get

treatment at Florida Hospital for their seriously ill or injured children.

Kathryn says, “The least we could do was whip up some of Michelle’s

famous ziti, a tasty grilled chicken Caesar salad and the garlickiest

garlic bread you’ve ever had - thanks Erica!” For a yummy finish, these

ladies brought freshly baked brownies and cookies for those with a

sweet tooth. The families at the house were very appreciative.

For little or no cost, The Ronald McDonald House provides a homeaway-from-home

for family members during a child’s hospital stay.

These grateful folks can stay as long as necessary and are only required

to clean up after themselves.

Angels Among Us

For years we have partnered with the International

Drive Improvement District to bring holiday joy

to needy kids in our community. This past season

we donated $1,000 towards the Salvation Army’s

Angel Tree program, bringing the I-Drive District’s

total number of gift recipients to a record-setting

561 children!


Numerous I-Ride trolleys were needed to

transport hundreds of Angel gifts from generous

donors. Pictured here is Denise Tucker,

I-Ride Trolley Hospitality manager (front, in

red) with employees of various I-Drive District

Partners who also participated in the program.

Pictured L – R: Kathryn Hughes, Michelle Brooks, Erica Avila

Director of Mears Motor Coach Contract

Services and I-Ride Trolley Project Manager

Kraige Jean presented a $1,000 check to

Major Andrew Kelly of the Salvation Army

Orlando Area Command.

Mentors Patty Soto and Shannon Gravitte with their students Brook

(far left) and Alexyz (far right).


Local Students Benefit from Caring Mentors

Recently, Take Stock in Children of Orange County announced that 22

seventh-grade students from Orange County have been inducted into the

program, which provides mentors and college scholarships to at-risk


At a ceremony held at Valencia College more than 450 community leaders,

volunteers, corporate sponsors and mentors appeared to welcome the new

and returning students and their families. Among the mentors present were

our very own Patty Soto and Shannon Gravitte.

Take Stock in Children (TSIC) is a statewide initiative that helps underserved

children succeed, starting at age 12, by providing college scholarships,

volunteer mentors, early intervention and long-term support. The

total number of Orange County students currently participating in the

program is 130, two of whom are mentored by Patty and Shannon. High

standards, parental involvement and community support are crucial to the

program’s success. Since 1995, TSIC has influenced the lives of more than 17,600 deserving students in the state of Florida, providing

more than 9,000 high school graduates with full college scholarships.

To volunteer as a mentor, provide a tax-deductible contribution or to learn more about Take Stock in Children of Orange County,

please contact 407-582-3336, or visit

You Can Help the Environment

99% of the total material flow in the US becomes

garbage within 6 months. That’s a lot of waste!

Non-recyclable materials are sent to either a landfill

or incinerators, where they release carbon emissions

that have a negative impact on the environment.

Landfilled garbage also takes up limited space on

the earth and produces other side effects.

By sending garbage to TerraCycle, the waste is not

landfilled or incinerated. Instead, new products are

made with the collected garbage, reducing the need

to extract new materials from the planet and

subsequent environmental impact.

TerraCycle’s goal is to help eliminate waste by

creating collection and solution programs for all

kinds of typically non-recyclable waste, such as

candy wrappers and pens. To do this, TerraCycle

has created waste collection programs called

“brigades.” Each brigade consists of volunteers who

collect and ship specific items to TerraCycle, where

they are turned into new products ranging from park

benches to backpacks.

Mears is currently a member of TerraCycle’s Tape Dispenser / Core brigade and Grooming / Beauty Supplies brigade (which collects

items such as empty shampoo bottles, lipstick cases and mascara tubes). The collected items are shipped to TerraCycle prepaid, at

no cost to us.

For more information about our mission to “Grow Greener” or to volunteer as your building’s Collection Captain, contact Julie James

in the Mears Training Department at 407-254-0656, or Shannon Gravitte at Hello Florida! at 407-425-5300.

Visit for more details.






Motor Coach Operators Gerardo Alaniz and Javier Palacio have served thousands of

customers during their tenure with Mears. Recently, our “Mystery Shoppers” observed

them aboard Disney’s Magical Express (DME). Congratulations to Gerardo and Javier for

earning a Perfect Shopper Report and courtesy award! Here’s what the shoppers had to

say about their great service:


“The coach was clean, the

temperature was comfortable

and volume was good

on the video. Gerardo said,

‘Welcome on board. I am

Gerardo, your driver today.’

He then announced the stops. He also said,

‘In approximately 5 minutes we will be on

the 417 and approximately 35 minutes we

will be inside Walt Disney World property.’

Gerardo then explained luggage procedures.

He asked, ‘Everybody have a good

flight? Ready to take a good vacation? One

more thing, make sure you keep your blue

voucher. You will use it when you return to

airport. Welcome on board everyone.’ As

we approached Disney property, Gerardo

announced, ‘Look everyone! You can see

Mickey, Minnie and Goofy. Ladies and

gentlemen, girls and boys, welcome to Disney

World!’ It was a very enthusiastic announcement.

Gerardo announced our first

stop, then explained the exit procedure and

added, ‘Thank you for riding with Disney’s

Magical Express and enjoy your vacation.’

Gerardo was very enthusiastic with all

announcements. He laughed and joked

with guests as they got on and off the

coach. He was very friendly and made

everyone feel good to be here.”



“Javier assisted guests with

luggage and gave friendly

greetings to everyone. He

boarded the coach and

said, ‘Hello, welcome to

Orlando. Ready for a great

vacation? Good! Welcome on board

Disney’s Magical Express. My name is

Javier. I will be your driver today. Feel free

to ask me anything. If you need any help let

me know. The drive time to Disney property

will be 35 minutes.’ Javier talked about

safety, the beautiful day, the resort stops

and the video. He asked if the temperature

was good for everybody and invited everyone

to enjoy the ride. He made good announcements

that were easy to understand.

As we entered Disney property, Javier made

some informational announcements, told

everyone to say hi to Mickey and explained

the resort stops and luggage process. He

said, ‘Thanks for riding Disney’s Magical

Express. Enjoy your vacation.’ Javier then

gave park closing times. As we arrived at

each stop, he said, ‘Have a nice vacation

and I will see everyone in a few days or

a couple of weeks.’ As the guests exited,

Javier said, ‘Bye! Have a nice day! Have a

wonderful day.’ Javier made very good



Motor Coach Manager on Duty Frank

Minaglia sends KUDOS to Dispatcher

Angie Rivera and Motor Coach Operator

Wally Richardson:

“Motor Coach 4208 had a mechanical issue

on the 417 while taking a charter group

back to St. Mary School. Within minutes

after the call came into me, Angie Rivera

got on the radio and did an ‘all call.’ She

found Wally Richardson coming back from

the Port. He rescued the kids and teachers

and took them back to the school to end the

all-day charter. In all, only 10 minutes were

lost after the vehicle breakdown happened.

Kudos to the quick reactions of Dispatcher

Angie Rivera and Motor Coach Operator

Wally Richardson.”

Core Values: Efficiency, Safety & Enthusiasm

Hello Florida! Account Executive Anne

Laxson sends KUDOS to MDS Sales Coordinator

Teneisha Nance:

“I have to say there has not been a time in

my 2 years with Hello Florida! that Teneisha

has been anything but fabulous. The hotel

loves her, the clients love her and I love her.

She is such a pleasure to work with - always

has a can-do, positive attitude. I wish everyone

was as easy to work with as she is.”

Core Values: Efficiency & Enthusiasm

Now in Bloom at Epcot: Flower and Garden Festival

Guests will want to mark their calendars for this annual springtime event, scheduled from

March 7 – May 20, 2012. Highlights include appearances by HGTV stars, the return of the

beautiful butterfly house, more than 75 Disney character topiaries, and the sweet sounds of

the Flower Power Concert Series, featuring live performances by popular musicians of the

’60s and ’70s.

Partnership Will Create New Magic at Epcot’s Test Track

Disney and General Motors have renewed their long-term business relationship with a new multi-year

corporate alliance. As part of the new agreement, GM will be actively involved with Walt Disney Imagineering

in the development of a re-imagined, design-centric Test Track experience. The refurbished Test Track will

be presented by one of GM’s most famous brands, Chevrolet. As Chevrolet marks its 100th anniversary, the

new agreement enables General Motors to tell its story in new and exciting ways to millions of Guests from

around the world and continue as the official vehicle sponsor of Walt Disney World Resort.

Plans call for closing the current GM Test Track in April 2012, with an anticipated re-opening of Test Track

Presented by Chevrolet scheduled for fall 2012. As part of the re-imagining, the Future World attraction will

feature a sleek new “Chevrolet Design Center at Epcot” immersing Guests in the fascinating world of

automotive design. Amid upbeat music, engaging media, dramatic lighting and a collection of Chevrolet

concept cars and model vehicles, guests themselves will become automotive designers – and peer into the

future of personal transportation in the process.

At interactive design and styling workstations, Guests will be able to create their own custom concept

vehicles. The adventure will then shift into high gear as Guests buckle into their 6-person “SimCar” ride

vehicle and put their design through its paces on the exhilarating hills, switchbacks and straight-aways of

the Test Track circuit.


Their performance testing complete, Guests will move into a post-show area filled with special effects and be

scored on how well their custom concept vehicle did. And of course, Guests will be able see the very latest Chevrolet vehicles in an all-new stateof-the-art


Source: MouseMail

Guests Begin Casting Spells at Magic Kingdom

Once again, cutting-edge technology has found a home right here in Central Florida. Guests are already

testing Sorcerers of the Magic Kingdom, an innovative, role-playing experience at Walt Disney World

Resort, which will officially open by early March. Created by Walt Disney Imagineers, the trading card

game gives Guests unprecedented interaction with animated Disney characters and leads them off the

beaten path within Magic Kingdom. The new experience uses sophisticated visual recognition technology

that is virtually indistinguishable from magic, and is played with collectible “spell casting” cards

featuring richly drawn, original Disney character art.

Source: MouseMail

Disney Fantasy Poised for Maiden Voyage

The newest Disney Cruise Line ship, Disney Fantasy, floated out of the enclosed building dock at the

Meyer Werft shipyard recently as fireworks filled the sky. This symbolizes one of the final stages of

this ship’s construction and marks a significant milestone towards her March 31, 2012 maiden


The Disney Fantasy features many of the innovations found on her sister ship, Disney Dream, with

several new guest experiences exclusive to the ship. New features include a dining experience at

Animator’s Palate where guests’ own drawings magically come to life, an interactive adventure quest

starring the Muppets, a splashtacular water play area called AquaLab, and a sophisticated nighttime

entertainment area for adults inspired by European travel.

The Fantasy will sail seven-night alternating eastern and western Caribbean itineraries. All voyages

will depart from Port Canaveral and include a stop at Disney’s private island, Castaway Cay.

Source: MouseMail





Florida’s Wild Side: Unique Adventures in our Own Backyard

Wild Florida

Wild Florida airboat tours are widely

known as the most beautiful because

of their untouched 4,200-acre nature

preserve, free of any development

or signs of human life. Just a short

drive from Orlando, Wild Florida

offers some of Central Florida’s most

sought-after activities: Airboat rides,

alligators and local wildlife. They guarantee 100% pure Florida

wilderness at its finest, inviting visitors to “come see for yourself how

good it feels to be in the middle of nowhere.”

Other highlights include a tropical bird aviary, gift shop and 500-ft

sightseeing dock. Wild Florida is owned and operated by one of

Florida’s pioneer families, and they know the meaning of southern

hospitality. Day or night, they are prepared to offer unforgettable

individual, family, group and corporate experiences.

Zipline Safari – Florida EcoSafaris

Prepare yourself for a brand new tree-top nature

tour like none other. This thrilling Zipline

experience, the first and only of its kind in

Florida, allows you the perfect aerial vantage

point to learn about Florida’s diverse ecosystems

on a one-of-a-kind adventure. Along

the two-and-a-half-hour journey, you’ll soar

through the tree tops, 55 feet off the ground,

and make your way across skybridges while

learning about Florida’s natural flora and fauna from your expert

guide. Brace yourself for the sensation of flight as you Zipline

smoothly through Pine Flatwoods and over wetlands and prairie,

home to native Florida wildlife including alligators, black bears, white

tail deer and the endangered Florida Panther, all at speeds up to 25

miles per hour! Safari consists of 7 “zips” and 2 sky-bridges over

3 different ecosystems. 30% of all Safari revenues and a significant

portion of food & beverage revenues are donated to conservation

efforts, with the goal of acquiring additional lands to be preserved.

Cypress SkyCycle - Florida EcoSafaris

The Cypress SkyCycle takes guests on

a fun and relaxing cycle ride through

the treetops of the 4700 acre Forever

Florida Wildlife Conservation Area in

St. Cloud, Florida. Yes you read that

right, cycling through the treetops.

This innovative new attraction is the

first of its kind in the United States.

Guests set off on a one-hour journey as they pedal along on specially-designed

SkyCycles; think of them as reclining bicycles suspended

from a network of high tension steel cables. The course takes guests

on a winding journey over the pine flatwoods and through Turkey

Slough, a beautiful area of forested wetland. Guests also pass over

a pond housing George, a popular thirteen-foot alligator who has

called Florida home for the last sixty-plus years.


ZOOm Air Adventure Park

Enjoy an arboreal adventure at ZOOm Air

Adventure Park Orlando, up in the trees of the

Central Florida Zoo! ZOOm Air’s games courses

and ziplines are deftly woven into the forest

of the Blackwater River floodplain swamp that

is home to the Zoo. The design of the courses

intentionally blends with the natural environment,

inspired by the trees and the natural flow

of the terrain and flora.

The Upland Adventure Course includes 30 elements, 4 of which

are zip lines. Higher and more difficult than Upland, with 5 zip

lines among the 28 game elements, the Rainforest’s high point is

a 500-foot zip line ride starting from nearly 50 feet in the air! This

entertaining and educational attraction allows nature lovers and

challenge seekers alike the opportunity to enjoy the thrill of

adventure in Central Florida.

Revolution – The Off-Road


Revolution is a unique motor

and water sport experience,

offering an affordable and

exciting adventure in an informal

setting, but with maximum

regard for safety. You don’t have

to be an expert – professionals

will guide you through your day at a pace to suit you.

Revolution features 220 acres of some of the most picturesque land

in Florida, a lake for water sports, plus purpose-built tracks and

trails to give visitors the thrill of a lifetime. When you add in modern

boats, bikes, cars and an assortment of 4x4s (all kept in perfect working

order), plus a team of qualified instructors whose priority is to

ensure that guests have a great time while staying safe, then you have

the unique ingredients for this Off-Road Experience.

Screamin’ Gator Zipline at


Clip in and “zip” off on an exciting

outdoor adventure with the allnew

Screamin’ Gator Zip Line at

Gatorland. Your journey will take

you along 1,200 feet of high-flying,

heart pounding adventure from

some of the finest zip line towers

in the world. Standing more than

seven stories tall, these amazing towers feature multilevel launch

pads and breathtaking views from high above the treetops.

Soar through the air and defy gravity over some of the theme park’s

star attractions--including Cuban and Nile crocodiles--before

heading over the Alligator Breeding Marsh, complete with one

hundred and thirty giant alligators watching from below!

401(k) Open Enrollment & Quarterly Change


Quarterly updates for the 401(k) Savings Plan for the period April 1, 2012 through June 30, 2012 will begin on March 1, 2012. Participants

may modify their payroll contributions by completing a new “Salary Deferral” form by March 30, 2012. The new contributions will begin

with your first paycheck in April 2012. If you do not complete a new Salary Deferral form, your contributions will remain in effect as per

your last election.

To complete a new Salary Deferral form:

n Mears Destination Services, City Cab Company and Hello Florida! Orlando participants should stop by the Human Resources

Department in building M-8 located at 1017 S. Division Ave.

n Hello Florida! Ft. Lauderdale, Hello Arizona!, Hello Las Vegas! and Hello Washington, D.C.! participants should contact Marcy

Lapetina at (407) 254-0542 or email her at, or Cari Rubin at (407) 254-0544 or email her at

Annual Open Enrollment for Insurance Benefits


Annual Open Enrollment for Insurance Benefits

Open enrollment (or re-enrollment) for all Cafeteria Plan products will be held during the month of March 2012. These benefits include:

Health Insurance, Life Insurance and Disability Insurance, Dental Plans, a Vision Care Plan, Medical and Dependent Care Flexible Spending

Accounts, and products through Colonial Life Insurance Company such as Short-Term Disability, Cancer, Accident Plan, Universal Life, and

Critical Illness. If you miss this March annual open enrollment period, you will not be able to enter the plan or make changes until April 01,

2013, unless you have a qualifying event under the Internal Revenue Code Section 125 “Change in Family” status.


There will be some changes to the benefits and the premium amounts for your health insurance plans. You will receive information via email

or inter-office mail about these changes. If you would like to add, cancel or change a health insurance policy, you must complete the online

enrollment/change in the month of March 2012. If you do not make any changes, your existing coverage will roll over to the new coverage

and rates as of April 1, 2012.


If you would like to add, cancel or change any benefits under Lincoln Financial, you must complete new paperwork online in the month of

March 2012. These changes can include life insurance for yourself, your spouse and/or your children, as well as changes to short-term

disability and long-term disability insurance.


If you would like to add, cancel, or change a dental or vision policy, you must complete new online options in

the month of March 2012. If you already have any of these policies they will remain in effect unless you

elect to change them.


If you had a Medical Flexible Spending Account (“FSA”) or a Dependent Childcare Flexible

Spending Account (“DCCA”) in the 2011-2012 plan year and wish to continue in the next plan

year, you must re-enroll online for the plan year 2012-2013. If you have not participated in the

past and would like to, you will also need to enroll online. If you fail to enroll or re-enroll during

March 2012 you will not be able to use the FSA or DCCA plans during the 2011-2012 plan

year. The 2012-2013 plan year begins on April 01, 2012 and ends on March 31, 2013. We are

using a new vendor, Discovery Benefits, Inc. to oversee our Flexible Spending Accounts this

year. If you enroll/reenroll, you will receive new debit cards during the month of April 2012.


If you would like to add, cancel or change any Colonial Life policies, please call Human

Resources at 407-254-0550 for the available scheduled meeting dates and times in March

2012with a Colonial Life Representative.


To access the online benefit web portal, please go to

If you do not remember your user id and/or password, please contact Human

Resources at 407-254-0550.







Alleshia Samson with Good Samaritan

Society Travel Club Group

praised Luxury Vehicle Chauffeur

Ricardo Rodriguez:

“Our special needs travel club

group arrived in Orlando for our

vacation. When travelling with

individuals with special needs, most of the companies

we deal with talk to the staff members only. In

this case, Ricardo introduced himself to everyone

and spoke with everyone (not just staff). Our clients

wasted no time and started talking with Ricardo about

what they would be doing on their vacation. We were

transported to the WorldQuest Resort, where Ricardo

was great in getting us unloaded and he waited until

we were checked in before leaving, at which time he

said goodbye to all our clients.

“On departure day we were booked to be picked up

at noon. Ricardo arrived at 11:30, which turned out to

be great because our check-out time was 11:00. When

he pulled up our clients greeted him with cheers and

waves. He immediately talked with our clients and

asked them how their vacation went. When we arrived

at the airport Ricardo parked us close to a service

where we could check our bags curbside; we were not

aware of this option, and it proved to make our checkin

process so much more convenient. Ricardo took the

time to wish our clients well and safe travels.

“We were very happy with the Mears service. We will

be using Mears in the future and we will be requesting

Ricardo as our driver! Thanks again for playing a role

in the success of our trip.”

Core Values: Respect, Efficiency & Enthusiasm

Motor Coach Dispatcher Jay

Del-Gado received the gratitude

of Lynda Whetstone from

Baltimore, Ohio:

“Thank you for saving our Disney

vacation. On our way to the

Animal Kingdom Resort from the

airport on the first day of our vacation, I dropped my

cell phone and discovered the loss after check-in. I

counted it as a loss and was prepared to deal with

the headache of replacing it upon return. I was so

blessed when you found my phone and continued to

call contacts until you reached someone who could

direct you to me. I had my phone later that same

night. Thank you so much! You are part of what makes

Disney so magical for all of my family – especially my

two-year-old daughter who didn’t have a stressed out

mommy, thanks to you!”

Core Values: Integrity & Enthusiasm


City Cab customer Rose Stanley recently contacted us to

compliment her driver, William James. She greatly

appreciated the service William provided, and she shared

the following story:

“He was kind and considerate. I am an elderly woman,

and he provided the best service as he helped me with my

groceries from and to my destination. I handed William the

money for the fare and a gratuity, and he gave me change

in return. I was trying to give him a tip and he selflessly

returned it to me. I asked if he had taken enough money

and he said, ‘Yes.’ I wanted to express my gratitude.”

Core Values: Respect & Integrity

Luxury Vehicle Chauffeur Mohammed Navaid Janjua

received these words of thanks:

“During our stay at Waldorf Astoria Orlando, my husband

and I met Mr. Janjua on the first day. His behavior and

service were excellent. He was very polite, very friendly,

always punctual and drove safely. During our one-week

stay we chose Mr. Janjua to drive for us; we will surely

choose him for a future stay but also recommend him to

our family and friends who will be visiting Orlando.”

Core Values: Respect, Safety & Enthusiasm

Mary Brandon, Vice President of Marketing for SoftServe,

commended the wonderful service provided by Hello

Florida! Account Executive Stephanie Sipe and Account

Manager Amie Garrett:

“I recently held an event for my company at Discovery

Cove and I cannot tell you how much everyone enjoyed

the evening. The food was delicious, the entertainment

was spectacular, but the positive attitudes and exemplary

customer service of Stephanie and Amie made the night


“They made sure our every need was taken care of and

they did it all with a smile. I have been running events most

of my 25-year career and I can honestly say I have never

enjoyed an event more. Most of the time I worry about

everyone having a good time, so I never get the chance to

enjoy myself. Stephanie and Amie made me so comfortable

in their attention to detail it allowed me to join the group,

sit back and relax, and for that I will be eternally grateful.”

Core Values: Efficiency & Enthusiasm

Hello Las Vegas! Director of Business Development Craig

Bullock, Director of Creative Services Michael Brown,

Account Manager Kelly Hanson and Sales Coordinator

Krista England provided great service to GOJO Industries:

“From the entire GOJO team I would like to offer you our

sincerest gratitude. The event went off perfectly and it had

to do with the impeccable planning and execution of your

entire team. Your team was both cordial and accommodating

the entire day and it made our job that much easier. We

received rave reviews from attendees and leadership alike.

We will definitely be in contact with you for any further Las

Vegas events.”

Core Values: Respect, Efficiency & Enthusiasm

Sales Coordinator Erin Leonhardt and Motor Coach

Operators Russell Hickson, Mark Miller and Bill Reardon

were thanked by Marley Lanson with Tulane University:

“Thank you again for all our help with Tulane Volleyball’s

trip to Orlando! Assistant Coach Kallie Noble told me the

team was very well taken care of and we really appreciate

all of your help in the planning process. I so enjoyed

working with you and look forward to working with you


Core Values: Respect & Enthusiasm

Michelle Gortemoller with the Gaylord Palms thanked

Sales and Operations Manager Joni Evans and Luxury

Vehicle Chauffeur Marc Michaud:

“First off, I would like to thank you for ALL you do to

accommodate all of our clients and put up with us!

Secondly, I wanted to thank Marc Michaud, our Chauffeur

to and from Universal Studios. I unfortunately got sick and

he was so extremely kind regarding my well-being. He

didn’t leave Universal Studios until he knew that I was in

my car and okay to drive home.”

Core Values: Respect & Enthusiasm

Laura Buck, Senior Event Planner with Visit Orlando,

praised Sales Coordinator Peggy Nance and Luxury Van

Chauffeur Ricardo Medina:

“I wanted to share some wonderful words that Public

Relations shared with me. We recapped the trip and they

had nothing but great things to say about Ricardo and his

exceptional service. He was very accommodating and the

journalists loved him. Please pass along our gratitude and

thanks for being a wonderful part of their trip!”

Core Values: Enthusiasm & Respect

Hello Arizona! Account Executive Katie Titcomb and Sales

Coordinator Alleson Liebling received this note of thanks

from Tina Denson, Corporate Events Planner:

“Everyone had a fabulous time and I attribute that to

the work we did with you, so thank you very much! You

deserve to know how great our experience was. I hope

to have the chance to work with you and Hello Arizona!

again in the future!”

Core Values: Enthusiasm & Efficiency

Nick Papatheodorakos with Dreams Take Flight

complimented Senior Sales Coordinator Rachel

Bustamante and Motor Coach Operators Josue Feliz,

Sam Knechel, Abdelhadi Lakhal, Bobby Love, Max Mena,

Guillermo Molina Guitierez and Nelson Monsanto:

“Wanted to let you know that again this year, the service

we received from Mears was excellent. Thank you and look

forward to dealing with you again next year.”

Core Values: Enthusiasm & Safety

Sales Manager Ortancis Gaines and Hello Florida! Field

Staffers Renee Mayo and Terry Gwinn made a great


“I wanted to congratulate your company and the

employees I dealt with for the Carter Lumber Yard Rewards

held in Orlando. Ortancis is wonderful. Always received a

courteous and very quick response to the umpteen-million

emails I sent to her with changes and cancellations. Renee,

our hotel onsite greeter on arrival day, was wonderful as

well. On departure day, we had Terry Gwinn. Wow, what a

great guy – again, great with the customers and really put

me at ease. I truly felt that ‘no one would get left behind.’ I

would utilize Mears again in a heartbeat and I look forward

to our next event in November 2012.”

Core Values: Respect, Efficiency & Enthusiasm

Hello Florida! Account Executive Sarah German, Senior

Account Manager Charlene Whyte and Field Staffers Dave

Clark and Cindy Turner made a great impression with

Siemens Professional Services Planning Team:

“We want to thank you and everyone at Hello Florida! for

all of the support for our meeting. Our event was a huge

success. Part of that success was the experience our

attendees had when they arrived in Orlando. Your staff

greeted attendees with smiles and an eagerness to help.

We heard several comments that at the airport they felt so

special. Everything went smoothly, including our transfers

to Epcot.

“We also have to extend our sincerest thanks to Cindy. She

was a fantastic partner; she jumped right in and was there

supporting us every step of the way. For any future events

in Orlando, Cindy will absolutely be a member of our

on-site team.

“Again, a huge thanks to you, your meet-and-greet staff,

Cindy and all the Mears drivers. We look forward to

working with you and the team in the future.”

Core Values: Enthusiasm & Efficiency

Michelle Engram, Operations Manager, Luxury Vehicle

Division passed along these words of thanks from a

grateful customer for Luxury Vehicle Chauffeur Douglas


“Douglas transported a guest from Hyatt Grand Cypress

to the airport. The Cabmate credit card system was not

working at the time and her payment was not processing

properly. The guest had little cash with her and could not

pay the full the amount of the transfer. She gave Douglas

what she had and he advised her not to worry about the

balance. She was very impressed with the professionalism

and patience that Douglas showed with the situation. She

provided Mears with her correct credit card number to

pay Douglas and she wanted him to keep the cash she had

given him as a thank you from her. Douglas has driven only

17 times and has already shown the way to gain a good

reputation as a Mears Chauffeur.”

Core Values: Respect, Integrity & Enthusiasm


Tony Viggiano, Vice-President of Operations for

WorkStrategies expressed his gratitude to Sales Coordinator

Peggy Nance and Motor Coach Operator Edward Porter:

“Thank you for the great service. Your driver was courteous

and professional.”

Core Values: Enthusiasm & Respect

Pamela C. Kancher, Executive Director with the Holocaust

Memorial Resource and Education Center of Florida writes:

“I love seeing multiple coaches in the Holocaust Center’s

parking lot! It means that we are doing our job of

educating Central Florida’s students about the history and

lessons of the Holocaust and the impact of those lessons

on current events and issues.

“When I arrived recently, there were three Mears coaches

that brought almost 200 students from Neptune Middle

School in Osceola County. I am thrilled that we were able

to partner with Mears to bring students to the Holocaust

Center for a field trip prior to the launch of our UpStanders

initiative in the Osceola schools. Thank you again for your

continued support.”

Core Values: Enthusiasm & Integrity

A happy client had this to say about Hello Arizona!

Account Manager Rachel Bell:

“Thank you again for all your hard work with the Bennett

Jones Program. We all felt that arrival and departures went

better than any other year. Your assistance and patience

with all the changes helped it make it so.”

Core Value: Enthusiasm

MDS Sales Coordinator Janie Bascom and Motor Coach

Operators Darryll Andrews, George Blum, Robert

Bowman, Matthew Difiore, Jane Martin and Alvaro

Rudinger received this note of commendation:

“Everything worked out great! In fact, I just finished adding

Mears Transportation into our after-action report for Port

Canaveral for the outstanding service; that was ALL you,

and the USS PONCE thanks you for your time and effort.”

Core Values: Enthusiasm & Efficiency

Erin Orr with Warner Brothers thanked Hello Florida!

Director of Operations Kathy Turns, Director of

Operations, Small Vehicle Division Tonya Dease, and

Operations Manager of Luxury Vehicles Michelle Engram:

“I cannot thank you enough for your tireless efforts,

organization and management of such a wonderful

company. The drivers are incredible, cars impeccable and

you handle it all with such grace. It was truly a pleasure

and I hope my travels bring me here again in the future.”

Core Values: Respect & Enthusiasm



A happy customer

commended the service

provided by MDS Sales

Coordinator Janie Bascom

and Motor Coach Operator

Sam Knechel:

“Thank you for the great

service and motor coach

ride for the Crew Team’s

trip to ‘Hooch’ (an annual

race on the Chatahoochee

River). Sam, our driver, was

outstanding. We cannot say

enough wonderful things

about him. He was courteous, knowledgeable,

helpful, dependable and went out of his

way to accommodate us. For example, when

his cell phone broke, he secured a temporary

phone so that I could maintain access with

him. Wonderful.

“Many thanks to Mears, Sam, and you. When

we travel with Mears in the future, we would

really like to request Sam as our driver. Job

well done!”

Core Values: Enthusiasm & Respect

Shuttle Van Driver Wesner

Jean Baptiste earned this

note of appreciation from

Rich Estrem-Fuller of

Chippewa Falls,Wisconsin:

“You need to know Wesner

went beyond the call of duty. He took our

group to a day at Universal. My daughter lost

her new Apple phone. She called Mears and

in a little while Wesner called me saying he

had her phone. Needless to say, we were all

relieved. He said he would meet me at the

drop-off at Universal. He called me twice

afterwards advising he was on his way.

He met us and we were grateful to get the

phone. He said, ‘I always check my vehicle

after dropping someone off.’ Nice guy for

sure; positive, patient and courteous.

“I must say this is a tribute to your large company.

We were all impressed and will use and

speak highly of your service, clean vehicles

and great staff.”

Core Values: Respect, Integrity & Enthusiasm





Director of Travel Industry Sales Karen Pitcherello,

Senior Sales Coordinator Rachel Bustamante, Limousine

Chauffeur Sam Masieh and Luxury Vehicle Chauffeur

Domingo Gomez received the appreciation of this

customer from Thomas Cook Holidays:

“Thank you for all your help sorting out Manny’s holiday.

Manny and his family had an absolutely brilliant time in

Florida and it all went without a hitch. Manny’s wife Lesley

rang in and said it was the best family holiday they have


“I would like to add that the drivers of the limos and luxury

van (for luggage) were absolutely brilliant. They were so

helpful getting everything in the vehicles for the limos

prior to their arrival. They were professional and friendly

throughout the service.”

Core Values: Enthusiasm & Respect

Luxury Vehicle Chauffeur Ernst

Nelson received a five-star review

from Jason Kreisman from Cherry

Hill, New Jersey:

“In all the years I’ve been travelling

around the world, I have

never come across a Chauffeur

as accommodating, polite and professional as I

experienced when I met Mr. Nelson. My wife and

I, along with our four children, visited Disney for

the first time and someone in my area network had

suggested we use Mears as our transportation service

from the airport to the Dolphin and vice-versa; I am

absolutely pleased to say I am happy I did.

“Upon our arrival, we were greeted promptly at the

airport baggage claim by Mr. Nelson who immediately

realized that I was a father of four young children

who’d never travelled via plane before and all of

which are under 8. He jumped in with grabbing bags

and asking what we needed help with. He shuttled

us safely to our destination and helped us unload,

thus making the second leg of our trip painless. I

asked for his services for our return flight. Again,

without fail, he stepped in with getting us to MCO.

“In closing, I wanted to make sure you know that he

is an asset to your organization and should be recognized

for his professional and polite demeanor.”

Core Values: Respect, Safety & Enthusiasm


Hello Arizona! Account Manager Rachel Schaefer was

praised by Teresa Moore with BI Worldwide:

“Rachel Schaefer did an absolutely fabulous job! She is

professional, pays great attention to detail and is so

pleasant to work with. I look forward to working with this

team again in the future!”

Core Values: Respect, Efficiency & Enthusiasm


Shuttle Van Driver Ariel

Rodriguez received the

appreciation of Georgianna

Duarte, Professor in Early

Childhood Education with the

University of Texas at


“This letter is to commend the excellent service

demonstrated by Mr. Ariel Rodriguez on a shuttle

from Orlando Airport to my hotel. Not only was

his attitude contagiously positive, he was helpful,

attentive and kind.

“Mr. Rodriguez was conscientious, professional,

and frankly a breath of fresh air! He was an

excellent driver, informative, and patient with

all customers. He helped everyone (above and

beyond with their luggage), was responsive to the

needs of one of the passengers whose motorized

vehicle wasn’t working properly, and literally lifted

it off the vehicle (safely). His skill and kindness

truly need to be recognized, if they haven’t been

already...WOW. I only wish I had more drivers like

him. Thank you again.”

Core Values: Respect, Safety & Enthusiasm


Published bimonthly through the teamwork of:

Emily Nicolas, Hello Florida! Ft. Lauderdale

Chris Earl, Safety

Joy Fleming, Employment

Rosemary Gates, Sales

Shannon Gravitte, Gov’t & Community Relations

Heather Husom, Hello Arizona!

Julie James, Training & Development

Kraige Jean, Motor Coach Operations

Bill Langbein, Print & Graphic Services

Michele McNaughton, Sales

Julie Mezzina, Hello Florida! Orlando

Lynn Pool, Training & Development

Jose Pujals, Print & Graphic Services

Cari Rubin, Human Resources

David Taitano, Taxi Training

Jim Ungvary, Human Resources

Melissa Zorko, Hello Las Vegas!

Luxury Vehicle Chauffeurs Hance

Felix and Luis Orrego provided

great service to James Hoehne

from La Porte, Indiana:

“It has become too common

for people to complain about

anything that does not go just as

planned or expected. However,

unfortunately, all too often we

forget to let companies know

when something goes right. We

were driven by Mr. Hance Felix

and Mr. Luis Orrego. Both of

these gentlemen were on time, professional in

their manner and very personable. They made the

beginning and end of our trip both worry free and


“My wife and I make two to three trips to Disney

World every year and I can assure you that

because of the actions and professionalism of Mr.

Felix and Mr. Orrego, we will make Mears our

transportation provider of choice. If at all possible,

we will be requesting these gentlemen as our

drivers in the future and you should consider

them a valuable asset.

“It is not often that we write a letter like this; but,

in this instance these two gentlemen deserve our


Core Values: Respect & Enthusiasm

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