Saving money. Saving energy. Saving the environment. - Npower

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Providing heating and hot water accounts for as much as 80%^ of the energy used in a typical home.Condensing boilers are more efficient than conventional boilers, confirmed by their "A" rating forenergy efficiency. The householder could save up to £140 (or 40% of fuel costs per bill) compared withthe costs of operating a standard boiler > .All of npower’s schemes support the highest standards and actively participate in the Benchmark initiative. This helps to ensure that equipment is commissioned in accordance with the manufacturer’sinstructions, and customers benefit through the use of a continuous Benchmark service record.Priority GroupHeatingnpower has implemented a heatingscheme (NPOW02H07C) to encouragethe installation of high efficiencycondensing boilers in social housing.Condensing boilers provide significantenergy savings for our customers byconsuming less fuel when generatingheat and hot water. This means reducedenergy consumption and moreaffordable warmth.npower is keen to promote theinstallation of energy efficient heatingsystems in line with the government’sCentral Heating System Specifications(CHeSS), and works together with socialhousing organisations, including localauthorities and housing associations, toensure our customers benefit fromquantifiable energy savings now and inthe future.Other heating schemes (NPOW03H22C,NPOW03H23C and NPOW03H24C)integrate with housing providers topromote and encourage the installationof high efficiency district heating orCombined Heat and Power(CHP) systems.Many homes are heated by a lowefficiency system, often due to thelimited technology available at the timeof construction. The most efficientsystems now available are normallyfuelled by gas. Through our SocialHousing Fuel Switching scheme(NPOW03H21C) we are working withhousing providers to facilitate the changein fuel supply to their properties, wheregas is not currently available.The heating component of our Savingsfor Life programme is continuallydeveloping. As new energy efficientheating technologies become available,npower will seek to support thepromotion and installation of a broaderrange of products in this sector.^ Domestic energy factfile, BRE 2000> Cost saving assumption. Figures are from the Energy SavingTrust (www.saveenergy.co.uk/boilers/benefits.cfm).Savings based on a gas heated detached house with a totalfloor area of 104sqm. The savings are typical for this type ofproperty. There will be variations in individual cases due toclimate, exposure, occupancy patterns, heating controls,insulation and other factors.15 npower Energy Efficiency Commitment Annual Report 2003 - 2004
Non-Priority GroupEnergy efficiency adviceHeating improvements are madeavailable to all householders through ourpartnerships with manufacturers andinstallers, collectively known as ourEnergy Efficiency Heating scheme(NPOW02H08). The overall aim is toincrease the number of condensingboilers in homes throughout GreatBritain. This is achieved by putting inplace financial incentives aimed atlandlords, householders or installers -depending on the relevant set-up ofhome ownership and method ofpurchasing the condensing boiler.Through affiliation with manufacturers,plumbing merchants and tradeassociations, npower has established anumber of customer proposals aimed atincreasing the use of condensing boilersin Non-Priority Group customer homes.Worcester Bosch SchemeThis scheme enables customers to claim£100 cashback when they purchase oneof the Worcester Bosch Greenstar HEboilers from a registered WorcesterBosch installer. In order to claim this,customers must first ring the helpline on0845 330 1325 to find their localWorcester Bosch specialist and obtainan authorisation code. They then receivefurther information enabling them tocomplete the purchase and receive theircashback**.A1-Boilers Schemenpower’s A1-Boilers project encompassesour unique partnerships and financialarrangements with heating installers**.We use this scheme as a vehicle topromote and develop best practice andbroader competency levels amongstheating installers.In May 2004, the npower A1-Boilersprogramme won the H&V news award forEnvironmental Initiative of the Year.Described by the judges as "goodlooking",the A1-Boilers incentive schemeis designed to encourage installers tospecify energy efficient equipment.The judges were impressed by thestraightforward approach to transformingthe domestic heating market and withthe tangible results achieved.They were also struck by the extensiverelationships built through the entiresupply chain with manufacturers throughto suppliers and installers.To the end of March 2004, the schemehas resulted in more than 4,400companies signing up to participate inthe scheme, saving more than 8,000tonnes in carbon emissions.For more information, please callSustain on 0845 6000 337 or e-maila1@sustain-energy.co.uk or visit ourwebsite at www.npower.com/a1-boilers.npower offers free and impartial adviceto enable our customers to save energyin their homes, at little or no cost,through simple actions or behaviouralchanges. We also suggest longer termmeasures where applicable. Our EnergyEfficiency Helpline is staffed by adviserswho are qualified to NVQ level 2 –"Delivery of Energy Efficiency Advice".With our detailed knowledge of nationalenergy saving schemes and grants, weare able to direct eligible customers tothose that are most appropriate to them.During April 2003 – March 2004, wehandled 16,729 energy efficiency calls.Energy Efficiency Helpline0800 02 22 20 †Lines are open Monday to Friday 8am-6pmand Saturday 9am-12 noon.Where appropriate, verbal advice can befollowed up by any of over 30 factsheetsand information booklets, a home visit ora home survey (as described below).During April 2003 - March 2004, wemade almost 3,000 home visits andcompleted over 750 home surveys.During a home visit a customer willmeet one of our Energy ServicesRepresentatives face to face and receiveadvice including the efficient use ofappliances, heating, lightingand insulation.A home survey questionnaire is available,which is completed by the customer andreturned to us (by freepost). The detailsare then processed by our independent"System 22" computer programme.A comprehensive report is then sentback to the customer, along with anyliterature that would help them actpositively upon the results.Our Energy Services Representatives arealso involved with community initiatives –in the last year they provided informationat more than 100 exhibitions andcommunity events.†Telephone calls may be monitored and recordedfor security and quality control.** Subject to availability and terms and conditions, see page 22.16 npower Energy Efficiency Commitment Annual Report 2003 - 200417 npower Energy Efficiency Commitment Annual Report 2003 - 2004
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Saving money. Saving energy. Saving the environment. - Npower

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