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SEEN HEARDANDat the Luxury Homes by <strong>Keller</strong> <strong>Williams</strong>’Third Annual Luxury RetreatTed Jones,Ph.D., senior vice president, chief economist forStewart Title Guaranty Co.“The recovery in every recession since 1949 has beenled by a recovery in the housing market ...24 months from now, we’re going to be looking backand slap ourselves for not buying now. There’s neverbeen a better time to buy a luxury home."Bob Satawake,associate, Chicago, Lincoln Park market center“Every 90 days, I physically get in front <strong>of</strong> everyperson I’ve done a deal with or want to do adeal with. Texting and email are great, but we area people business. People want to physically seepeople, and it validates them when you make thatextra effort.“The greatest benefit <strong>of</strong> membership in LuxuryHomes by <strong>Keller</strong> <strong>Williams</strong> is the people. I don’t haveto worry or do a lot <strong>of</strong> legwork trying to find the rightfit when I refer a client to a member <strong>of</strong> this division.”can list their house or they can sell their house, andthat by pricing the home within the market, I canposition them to receive an <strong>of</strong>fer.”Fueled by her success, Pittelko’s career is on a sharpupward trajectory, and she says she <strong>of</strong>ten has a hardtime sleeping because she is anxious to get back tothe <strong>of</strong>fice and start setting appointments. Her guidingprinciples: time blocking and honoring her schedule,which allows for three to four hours on the phoneevery day drumming up new business and cultivatingpast clients.She stays very connected to her past client base whoare drawn to her warm personality and accessibility. Atthis point in her career, Pittelko says she <strong>of</strong>ten spendshours memorizing comps, solds and market data, sothat she can easily converse with clients about what is<strong>real</strong>ly happening on the street – being sure to reach outonce a week with updates.Pittelko has big plans for 2011 – continuing toleverage her membership in Luxury Homes by <strong>Keller</strong><strong>Williams</strong> and establishing her leadership withinthe upper income sector <strong>of</strong> the market. With anenthusiasm that has proven to be contagious, she says,“It’s going to be extreme!” kwAnita Rich,associate, Encino – Sherman Oaks market center“You have to have confidence. It can come fromknowledge <strong>of</strong> the market, how you present yourself orbeing a part <strong>of</strong> the same sphere as your clients.“My biggest successes have come from reaching outto other agents, understanding the law <strong>of</strong> reciprocityand <strong>real</strong>izing that we’re all in this together. Once, I gotthe listing because I made a point to not bad-mouthanother agent. The client later mentioned that none<strong>of</strong> the other agents had been so gracious.“Be prepared to think outside <strong>of</strong> the box. It will beexpected <strong>of</strong> you.”James Anderson,associate, Santa Monica market center“View yourself among your clients as a concierge. Be inthe center <strong>of</strong> the action. I once hosted a party at thehome <strong>of</strong> recent buyers and asked them to invite 10 to12 <strong>of</strong> their best friends over to celebrate their newhome. I served as the bartender and, in doing so, gotto talk with all <strong>of</strong> their friends.“I have closed about $22 million in referrals dueto Luxury Homes by <strong>Keller</strong> <strong>Williams</strong>. This divisionhas changed my life. When other companies try andrecruit me, I want to say, ‘Do you understand that I amimpossible to recruit? I have an entire national companycheerleading for me and helping me to grow mybusiness. ‘”<strong>Keller</strong> <strong>Williams</strong> <strong>Realty</strong> Nov./Dec. 2010 • vol. 7 no. 6outfront 19

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