Hotel Price Index - Hotels.com Press Room
Hotel Price Index - Hotels.com Press Room
Hotel Price Index - Hotels.com Press Room
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About <strong>Hotel</strong>s.<strong>com</strong>As part of the Expedia group which operates in all majormarkets, <strong>Hotel</strong>s.<strong>com</strong> offers almost 140,000 quality hotels,B&Bs and serviced apartments worldwide. If a customer canfind the same deal for less on a prepaid hotel, <strong>Hotel</strong>s.<strong>com</strong>will match it. <strong>Hotel</strong>s.<strong>com</strong> benefits from one of the largesthotel contracting teams in the industry negotiating the bestrates for its customers, plus there are more than two millionreviews from users who have actually stayed in the hotels toensure customers make an informed choice when booking.Travellers can book online or by contacting one of themultilingual call centres on 01 65 69 450.In 2008, <strong>Hotel</strong>s.<strong>com</strong> launched its Wel<strong>com</strong>e Rewardscustomer loyalty programme in the US, Canada and muchof Latin America, extending it to the UK in 2010. Customerscan earn a free night for every ten nights stayed (subjectto Wel<strong>com</strong>e Rewards terms and conditions as set out atwww.hotels.<strong>com</strong>).During 2011, <strong>Hotel</strong>s.<strong>com</strong> launched a specially-designed appfor the iPad and several smart phone apps, all available todownload for free. These allow users to search and bookmore than 20,000 last minute deals from around the world.Available in more than 30 languages, the apps also allowusers to sort and filter hotels, browse user reviews plus findlast minute hotel deals close to their location.The <strong>com</strong>pany currently operates 85 <strong>Hotel</strong>s.<strong>com</strong> sitesaround the world including 33 sites in 24 languages acrossEMEA. The European sites launched in the UK in 2002 andnow attract several million unique users every month andthousands of people now book bed nights through <strong>Hotel</strong>s.<strong>com</strong> every day. The Irish site opened in 2003 and the twonewest sites, launched in 2011, are Indonesia and Vietnam.In 2011, <strong>Hotel</strong>s.<strong>com</strong> was named “Best Overall CustomerExperience” according to a study by Keynote CompetitiveResearch that examined nine of the top online travelwebsites in the U.S, and won first place in six othercategories, including the key service areas of customersatisfaction, customer support and booking process,achieving a total of 12 top three places overall, improvingits scores in 14 out of the 16 categories, <strong>com</strong>pared to the2010 results.40 The <strong>Hotel</strong> <strong>Price</strong> <strong>Index</strong> Review of global hotel prices: Jan-Jun 2011
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